JAL (JL)
JAL (JL)
JAL (JL)
JAL (JL)
JAL (JL)
JAL (JL)
| Código IATA | JL |
|---|---|
| Rotas | 292 |
| Rota principal | Okinawa Naha a Tóquio Haneda |
| Aeroportos em que opera | 89 |
| Aeroporto principal | Tóquio Haneda |
Contras: Better food
Prós: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
Contras: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
Prós: Great service for economy. Very attentive flight attendants.
Prós: Amazing crew
Contras: Perfect
Entertainment/Seating
Prós: Pretty limited movie offerings
Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
Contras: Many movies were old
Delayed Flight
Prós: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers
They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability
Contras: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
Contras: The Entertainment screen could have been larger.
Economy Review
Prós: Flight went well and was on time. 2nd best experience for economy seat.
Prós: Professional and friendly crew.
Food was excellent
Prós: Professional and friendly crew
Contras: Food quality from Jakarta is bad
Prós: Crew was professional and friendly
Contras: Continuous improvement
Prós: Delay of check in with upgrade
Contras: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight
Contras: Very professional and friendly crew. Food quality was excellent.
Prós: The crew and food was amazing, with ample entertainment selections.
Contras: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.
Contras: Electricity didn’t work in my pod
Contras: More movie choices. More substantial second meal.
Prós: 33" seats
Contras: nothing
Prós: 33" seats
Contras: nothing
Prós: It wasn't JAL it was American.
Contras: Boarding took forever and flight was delayed
Prós: Typical JAL, nearly everything was fantastic.
Contras: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.
Contras: The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.
Prós: The crew was organized and efficient.
Contras: Entertainment: movie choices were limited.
Prós: The crew was efficient and very helpful.
Contras: Entertainment choices of selected movies were limited.
Prós: Seat super comfy
Contras: All okay
Contras: Seat cushion could use more cushioning. Larger portions of drinks served
Prós: Crew was very polite. Great food and service.
Prós: The seat was very spacious
Contras: More space to put things
Prós: Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future.
Contras: Nothing. The experience for international economy was perfect.
Prós: Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off.
Contras: The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future.
Prós: I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything.
Contras: Money return policy
Prós: The crew amazing. Food was great
Contras: Nothing
Prós: Crew and service were outstanding!
Contras: I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters.
Prós: I volunteered when flight attendant asked if I would help in exit row responsibility.
Contras: I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!
Prós: I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.
Contras: My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!
Prós: The crew was attentive and service was excellent.
Contras: At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM.
Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines.
Prós: Punctual and direct flight NRT-BOS. Time-efficient.
Prós: Crew was attentive and informative of delays
Contras: This was American Airlines .. my Bags came out late even though i was in Biz Class
Contras: I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.
Contras: Good space with large seats. Good food and service.
Prós: I think Japan Airlines is the best airline.
Contras: one crew member did not like her job, tossed the food to you, and was not pleasant like all the others.
Prós: Happy crew.
Contras: more selection of hollywood movies
Prós: The crew that checked me and those who were onboard were very helpful and cheerful.
Contras: Better choices of movies on board.
Contras: If the flight was on time.
Contras: Good
Prós: JAL operates with incredible efficiency.
Prós: Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like.
Prós: The crew always smiles and very accomodating.
Contras: The main course could have been better or improve.
I wasn’t satisfied with the taste.
Prós: Crew was amazingly nice, friendly and very helpful...
Contras: The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies...
Contras: Nothing. This company deserves its reputation for excellence.
Contras: Had serious and consistent blockage to
receive seat assignment from AAirlines.
Round trip ticket with JAL but they code
shared lax to tokyo with AA. Later AA refused
to let me change THEIR seat assignment
(3 scattered middle seats in economy).
unless I bought an upgrade. They also said
tic
Prós: Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture.
Contras: Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better.
Prós: The crew was amazing!!
Contras: Nothing! Excellent flight!
Prós: Crews were amazing.
Prós: The crew was super friendly.
They have some of craziest flight itinerary
Prós: Food, service,
Contras: Some crazy flight itinerary they should not sell at all!
At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know.
I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own.
Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station.
Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad.
Prós: The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight.
Contras: The movie selection and meals were not bad, but I've had better on other airlines.
Contras: Better food
Prós: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
Contras: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
Prós: Great service for economy. Very attentive flight attendants.
Prós: Amazing crew
Contras: Perfect
Contras: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
Contras: The Entertainment screen could have been larger.
Economy Review
Prós: Flight went well and was on time. 2nd best experience for economy seat.
Prós: Professional and friendly crew.
Food was excellent
Prós: Professional and friendly crew
Contras: Food quality from Jakarta is bad
Prós: Crew was professional and friendly
Contras: Continuous improvement
Prós: Delay of check in with upgrade
Contras: Very professional and friendly crew. Food quality was excellent.
Contras: Electricity didn’t work in my pod
Prós: 33" seats
Contras: nothing
Prós: 33" seats
Contras: nothing
Prós: It wasn't JAL it was American.
Prós: Typical JAL, nearly everything was fantastic.
Contras: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.
Prós: The crew was organized and efficient.
Contras: Entertainment: movie choices were limited.
Prós: The crew was efficient and very helpful.
Contras: Entertainment choices of selected movies were limited.
Prós: Seat super comfy
Contras: All okay
Prós: Crew was very polite. Great food and service.
Prós: The seat was very spacious
Contras: More space to put things
Prós: Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future.
Contras: Nothing. The experience for international economy was perfect.
Prós: Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off.
Contras: The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future.
Prós: I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything.
Contras: Money return policy
Prós: The crew amazing. Food was great
Contras: Nothing
Prós: Punctual and direct flight NRT-BOS. Time-efficient.
Contras: Good space with large seats. Good food and service.
Prós: I think Japan Airlines is the best airline.
Prós: Happy crew.
Contras: more selection of hollywood movies
Prós: The crew that checked me and those who were onboard were very helpful and cheerful.
Contras: Better choices of movies on board.
Contras: Good
Prós: JAL operates with incredible efficiency.
Prós: Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like.
Contras: Nothing. This company deserves its reputation for excellence.
Prós: The crew was amazing!!
Contras: Nothing! Excellent flight!
Prós: Crews were amazing.
Prós: The crew was super friendly.
They have some of craziest flight itinerary
Prós: Food, service,
Contras: Some crazy flight itinerary they should not sell at all!
At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know.
I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own.
Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station.
Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad.
Prós: The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight.
Contras: The movie selection and meals were not bad, but I've had better on other airlines.
Entertainment/Seating
Prós: Pretty limited movie offerings
Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
Contras: Many movies were old
Contras: More movie choices. More substantial second meal.
Contras: Seat cushion could use more cushioning. Larger portions of drinks served
Prós: Crew and service were outstanding!
Contras: I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters.
Prós: The crew was attentive and service was excellent.
Contras: At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM.
Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines.
Contras: one crew member did not like her job, tossed the food to you, and was not pleasant like all the others.
Contras: If the flight was on time.
Prós: The crew always smiles and very accomodating.
Contras: The main course could have been better or improve.
I wasn’t satisfied with the taste.
Prós: Crew was amazingly nice, friendly and very helpful...
Contras: The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies...
Contras: Had serious and consistent blockage to
receive seat assignment from AAirlines.
Round trip ticket with JAL but they code
shared lax to tokyo with AA. Later AA refused
to let me change THEIR seat assignment
(3 scattered middle seats in economy).
unless I bought an upgrade. They also said
tic
Delayed Flight
Prós: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers
They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability
Contras: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight
Prós: The crew and food was amazing, with ample entertainment selections.
Contras: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.
Contras: Boarding took forever and flight was delayed
Contras: The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.
Prós: I volunteered when flight attendant asked if I would help in exit row responsibility.
Contras: I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!
Prós: I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.
Contras: My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!
Prós: Crew was attentive and informative of delays
Contras: This was American Airlines .. my Bags came out late even though i was in Biz Class
Contras: I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.
Prós: Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture.
Contras: Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better.
