Japan Airlines (JL)

Código IATA	JL
Rotas	314
Rota principal	Cidade de Okinawa Naha a Tóquio Haneda
Aeroportos em que opera	85
Aeroporto principal	Tóquio Haneda

Avaliações recentes

Avaliações dos viajantes

968

260

8,6

Prós: Crew was very attentive. Plane was clean.

Contras: Bigger water bottles?

Avaliado em fev 2021

avaliação de
10,0

Prós: The crew was amazing

Avaliado em fev 2021

avaliação de
10,0

Prós: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.

Avaliado em fev 2021

avaliação de
8,6

Contras: Menu options, movies

Avaliado em fev 2021

avaliação de
8,6

Prós: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.

Contras: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).

Avaliado em jan 2021

avaliação de
10,0

Contras: JAL cabin attendants and people from customer center were very professional and nice

Avaliado em dez 2020

avaliação de
7,3

Contras: Flight crew not too interactive

Avaliado em out 2020

avaliação de
6,0

Contras: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....

Avaliado em jul 2020

avaliação de
9,3

Contras: Needs more variety of movies

Avaliado em jul 2020

avaliação de
9,3

Contras: More variety of movies

Avaliado em jul 2020

avaliação de
8,6

Contras: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice

Avaliado em fev 2020

avaliação de
10,0

Prós: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

Avaliado em fev 2020

avaliação de
10,0

Prós: Every thing in airplane was wonderful. I would like to recommend this airline to my friends

Contras: You are best .

Avaliado em fev 2020

avaliação de
8,0

Prós: Economy was surprisingly comfortable. Boarding and deplaning were very quick.

Contras: Not a ton of movies to choose from. Enough, but less than most domestic US flights.

Avaliado em fev 2020

avaliação de
10,0

Prós: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

Contras: The food was a little bland, but that is nit picking. For airline food, it was very good.

Avaliado em fev 2020

avaliação de
10,0

Prós: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!

Avaliado em fev 2020

avaliação de
10,0

Prós: The crew was definitely amazing. Extremely polite and always have a smile on :-)

Avaliado em fev 2020

avaliação de
8,0

Law - Vacation Return from Kaohsiung to NRT

Prós: Was able to get to get to Narita Airport.

Contras: Okay and not any issues.

Avaliado em fev 2020

avaliação de
2,0

Law - Worst Vacation Return from Tokyo to SFO

Prós: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.

Contras: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.

Avaliado em fev 2020

avaliação de
2,0

Law - More delays LAX to SFO

Prós: At least it was delayed so we could make it to SFO.

Contras: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.

Avaliado em fev 2020

avaliação de
10,0

Contras: Breakfast could have been better

Avaliado em fev 2020

avaliação de
10,0

Prós: The service and food was great. Plains are new.

Avaliado em jan 2020

avaliação de
10,0

Prós: My seat

Contras: Time check in maybe earlier.

Avaliado em jan 2020

avaliação de
2,0

Contras: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.

Avaliado em jan 2020

avaliação de
10,0

Prós: The experience was really good. I’ll be using JAL again.

Contras: Keep doing a good job.

Avaliado em jan 2020

avaliação de
9,0

Flight was good

Prós: Crew took great care of us.

Contras: No complaints.

Avaliado em jan 2020

avaliação de
9,0

Cabin was very uncomfortable

Prós: Crew took great care of us

Contras: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you

Avaliado em jan 2020

avaliação de
6,3

Prós: I like the spirit of Christmas in some of the staff.

Contras: Board people by section instead of a madsive line.

Avaliado em dez 2019

avaliação de
10,0

Prós: Everything was amazing! Crew was helpful, thoughtful and kind.

Contras: Nothing. It was great. Strongly recommend.

Avaliado em dez 2019

avaliação de
9,3

Prós: It was great...

Contras: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

Avaliado em dez 2019

avaliação de
10,0

Prós: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.

Contras: Not one thing.

Avaliado em dez 2019

avaliação de
7,0

Law - Xmas in Taiwan 2019

Prós: Flight was typical.

Contras: No direction for the connecting flight and no help to understand the connecting flights.

Avaliado em dez 2019

avaliação de
6,0

Law - Xmas in Taiwan 2019

Prós: Typical flight and all went well.

Avaliado em dez 2019

avaliação de
6,0

Prós: Great seat, cabin crew was fine.

Contras: Too much confusion trying to just find a shower in the lounge

Avaliado em dez 2019

avaliação de
9,6

Prós: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Contras: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Avaliado em dez 2019

avaliação de
10,0

Prós: The crew was great and entering and exiting the plane was quick.

Contras: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.

Avaliado em dez 2019

avaliação de
8,0

Prós: Everything

Contras: Connection time at Narita is too long

Avaliado em dez 2019

avaliação de
10,0

Prós: Love everything

Contras: None

Avaliado em dez 2019

avaliação de
7,6

Prós: None

Contras: Crew was not very helpful

Avaliado em dez 2019

avaliação de
10,0

Prós: Crew was amazing, food was great.

Contras: None

Avaliado em dez 2019

avaliação de
9,6

Prós: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

Contras: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

Avaliado em dez 2019

avaliação de
9,6

Prós: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Contras: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Avaliado em dez 2019

avaliação de
9,3

Prós: Very friendly and accommodating crew.

Avaliado em dez 2019

avaliação de
8,3

Prós: The cabin crew was excellent -- friendly, always helpful, energetic.

Contras: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.

Avaliado em dez 2019

avaliação de
2,0

Prós: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.

Contras: Communication

Avaliado em dez 2019

avaliação de
8,0

Prós: crew amazing

Avaliado em nov 2019

avaliação de
8,0

Prós: Cabin crew were very helpful and polite.

Contras: Food lacked flavor.

Avaliado em nov 2019

avaliação de
6,3

Contras: Flight delays are always disappointing.

Avaliado em nov 2019

avaliação de
9,3

Prós: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

Contras: Nothing really other then maybe a better selection of movies but I am not picky Great flight

Avaliado em nov 2019

avaliação de
7,0

Prós: One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time.

Contras: Several flight attendants gave me wrong drinks.

Avaliado em nov 2019

avaliação de
10,0

Contras: Good

Avaliado em nov 2019

avaliação de
8,6

Contras: Better food

Avaliado em nov 2019

avaliação de
10,0

Prós: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Contras: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Avaliado em nov 2019

avaliação de
10,0

Prós: Great service for economy. Very attentive flight attendants.

Avaliado em nov 2019

avaliação de
10,0

Prós: Amazing crew

Contras: Perfect

Avaliado em out 2019

avaliação de
7,3

Entertainment/Seating

Prós: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Contras: Many movies were old

Avaliado em out 2019

avaliação de
6,3

Delayed Flight

Prós: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Avaliado em out 2019

avaliação de
10,0

Contras: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.

Avaliado em out 2019

avaliação de
9,6

Contras: The Entertainment screen could have been larger.

Avaliado em out 2019

avaliação de
9,3

Economy Review

Prós: Flight went well and was on time. 2nd best experience for economy seat.

Avaliado em out 2019

avaliação de

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