Pesquise passagens baratas para San Jose

Prós: "The airplane was very nice with great space between seats and the crew was nice."
Contras: "During boarding procedure, the gate used did not support the number of passengers and was a little bit messy"

Contras: "the sandwich was cold, they should have used the microwave"

Contras: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."

Prós: "Nothing"
Contras: "Everything"

Prós: "Service"
Contras: "Na"

Prós: "Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia"
Contras: "Above"

Prós: "Easy check in, and boarding process."

Prós: "Nicer plane than the one we flew from San Francisco to San Salvador"

Prós: "Kindness"
Contras: "Food and entretainement"

Prós: "Los aviones cómodos, con buen espacio para estirar las piernas. A pesar de ser un vuelo de 2 horas te dan comida, algo que las demás no hacen."
Contras: "Podrían mejorar el sabor de la comida que sirven, ya que no es de las mejores."

Prós: "Crew"
Contras: "Avianca has no respect for passengers, they chance your flight without notice, lie, change your seat assignment without notice or train"

Prós: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Contras: "I push the "call the stewart" bottom and they never came to me.."

Prós: "Nos encanta el servicio al cliente de los que nos atendieron en el vuelo, excelentes"

Prós: "very nice experience nice flight food and beverages"

Prós: "Connections very easy. Flight arrived early. In-flight service exceptional."

Contras: "The flight attendants were friendly and helpful during an unscheduled delay"

Prós: "The food was excellent"
Contras: "All 3 flights were delayed or oversold! I had to sprint to school connection barely making it and my third flight was oversold so I had to stay at a hotel for 5 hours and return only to do a put it had been delayed another 4 hours! My luggage also did not follow so I have no toiletries or changes of clothes etc. I am tried and hungry and very inconvenienced!! I was hoping for a free plane ticket? This trip was stressful and no idea when my luggage will b found"

Contras: "Late for no reason. Boarded late, arrived late"

Prós: "Nice crew"
Contras: "The food"

Contras: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."

Prós: "Experience with Avianca is terrible, the staff attitude is terrible, the company is full of problems with their unions and the employees have the attitude that the customer has to suffer it"
Contras: "everything on the ground one the plane pre and post flight"

Prós: "Nothing about this trip was good"

Prós: "fine"
Contras: "no issues. all fine."

Prós: "Nothing"
Contras: "El equipo del Aeropuerto de AVIANCA guatemala, pone muchos peros a las personas que no pertenecen a LifeMiles y hay casi hay que exigir que te hagan valer tu Millage Plus, y eso que se supone que son parte del mismo grupo Star Alliance. A mi parecer dejan mucho que desear. Si por mi fuera No volvería a volar por avianca."

Prós: "Nothing"
Contras: "Or initial flight was delayed by 2 hours. This meant we missed our connecting flight in Columbia. The airline booked us on a connection that meant a 10 hour layover in Columbia. No help no options nothing. Terrible service. There was another carrier leaving at a time that would have helped us but we weren't able to have this option."

Prós: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Contras: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"

Prós: "The airplane is confortable"
Contras: "When We proceed to check-in to checking our bags, we have an issue with the weight. So, to compensate, we remove some itens from our bag and put on our carry-on bags. The employees of the Avianca realizing that told me that I need to weight my Carry on bag. I never see something like that before, I ask to her if everybody need to weight the carry on bag, She told me yes, but I stay on Checking places for a long time and I don't see anybody weight theirs carry on bags. Basically the company want to get my Money forced me to pay for extra weight."

Contras: "Only a few very all movies to chose from on a 6 hour flight."

Prós: "The flights wers on time"

Prós: "El espacio en los asientos"
Contras: "La comida no estuvo muy buena"

Prós: "The food was good and the chairs and equipment was confortable, very good service"

Prós: "On time"

Prós: "Impressed from the checking to the smooth landing. Clean airplane, pleasant stewardesses, on time."

Prós: "Nothing"
Contras: "2times was cancelled and I have to Stay 2 nights in Bogota"

Prós: "Being moved to a copa fligth"
Contras: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."

Prós: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Contras: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"

Prós: "When attempting to make the connection flight in Columbia, I was informed that I was being placed on standby due to overbooking by the airline. I was traveling with my service dog also. What is exactly am I supposed to do in Bogota, Columbia for an unexpected additional 24 hours? I had no money, and my credit card wouldn't work there. This was the worst airline experience in my life. Absolutely horrible. I will never travel with Avianca again. Avianca staff spoke hardly any English, so I couldn't hardly communicate with them either. Horrible."

Prós: "Free Drinks and Food."
Contras: "Chaotic boarding"

Contras: "Really bad orange juice. Blankets were gone, they claimed to run out of them. Didn't got the Costa Rica customs papers."

Contras: "I waited 3 hours to do the check in and after that the fly got delayed twice."

Contras: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Prós: "Nothing"
Contras: "The food is terrible. The crew is not friendly."

Prós: "Fast boarding, left on time"
Contras: "Hard seats, not enough cushion, flavorless food."

Contras: "Never happened"

Prós: "Business class priority boarding and priority luggage handling: both were efficient as was check-in. Cheerful and pleasant staff."
Contras: "Minor issue with partially malfunctioning tray table. Long queues at Colombian immigration in Bogotá."

Prós: "The complimentary blankets and pillows"
Contras: "The crew constantly putting our window shades up"

Contras: "Eu estou arrasada, eu recebi meus emails todos em inglês, tive um grave problema familiar e me confundi com a data do voo, perdi o voo e a avianca queria me cobrar mais 2.000,00 para poder viajar no dia seguinte, estou péssima, perdi uma viagem de trabalho, onde está a humanidade de voces? Onde esta a honestidade? Cobrar penalidades? Ja não é penalidade suficiente eu ter perdido meu voo, ter passado por todo esse constrangimento? Mais dois mil reais só para remarcar meu voo? Capitalistas nojentos, voces contribuem para a piora do mundo!"

Prós: "Bag drop-off was quick and efficient for those checked-in online. Clean modern aircraft (A330) with decent space for economy class. Not spacious, but not cramped either. I felt comfortable for the entire six hour flight without leaving my seat. 2-4-2 seat layout in economy is pleasant. Food was satisfactory. From prior experience I know that the business class seats on Avianca's A330 are very comfortable with a lie flat 180 degree recline. Luggage delivery in Bogota is super-fast generally, although in this case it did not matter given the long immigration delay."
Contras: "Entertainment system took over 90 minutes to boot up properly, which also meant in-seat lighting was not working for this time. Immigration arrivals processing in Bogota took too long. Passengers were arriving without forms completed and immigration officers allowed them to fill them out at the immigration desks instead of sending them away. Queue control was unsatisfactory."

Prós: "Space between seats are very good (legroom) and aircraft was véu clean"
Contras: "Did not have headphone on board and the sandwich snack they served on board was terrible"

"All went well thank you"

"The entertainment was a bit limited considering how long of a flight we had. The crew was excellent"

Contras: "Everything was great"

Prós: "The Punctuality"
Contras: "No comments"

Prós: "Everything really."
Contras: "If I have to choose something it would be food"

Prós: "Na"
Contras: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Prós: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Contras: "The food was decent but my return flight was better."

Contras: "Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services."

Prós: "On time and good flight"
Contras: "Food"

Contras: "Maybe less cold the temperature."

Prós: "Quick and easy boarding process. Hassle free flight."
Contras: "The chicken wrap was terrible!"

Prós: "Nothing"
Contras: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"

Contras: "Staff was rude, bad customer service"

Prós: "Fast flight"
Contras: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."

Prós: "On time, service, the black woman who was part of the crew"

Prós: "Wonderful service, and also gave me a upgrade"

Prós: "Flight was great and crew was very nice as usual."
Contras: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"

Prós: "No like"
Contras: "the will of the counter attendant of the chekin, he did not help me at all"

Contras: "No earphones for hearing the movies"

Prós: "Boarding process and crew service were ok"
Contras: "Comfort and entertainment could be better"

Prós: "An online departure, good service, and ontime arrival"

Prós: "Flight made it on time, exactly as scheduled, despite a delay during boarding of almost 1/2 an hour. But other than that, good flight."
Contras: "Boarding and takeoff were delayed almost 1/2 an hour."

Prós: "copa is always on time"
Contras: "food quality is low drinks are 'rationed'"

Prós: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Contras: "No es un servicio sobresaliente"

Prós: "We had the exit seats so there was leg room! The crew was very friendly."
Contras: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"

Prós: "Excelente servicio, a tiempo. Ayuda para un abordaje rapido, ya que habia mucha gente."
Contras: "Una de mis maletas fue abierto y me parece peligroso, ya que por dicha traía candado en la parte grande. Esto puede tacharlos de compañía no segura."

Prós: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."

Prós: "Friendly staff, clean and comfortable seats and good food!"
Contras: "Two out of our three flights had no onboard entertainment."

Prós: "Airplane crew was friendly. The flight departed on time."
Contras: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."

Prós: "Crew are nice people."
Contras: "Food is not pleased and not very comfortable."

Contras: "Everything was OK"

Prós: "Free meal on a one hour flight!"

Contras: "Premium seating not a good buy."

Prós: "The flight was on time and the food comfortable. The food was average for airplane food (overcooked and dry pasta and bread)."
Contras: "The food, as noted above."

Prós: "Bueno"

Prós: "technology and movie/entertainment selection. plus drinks were included"

Prós: "Crew and newer aircraft"
Contras: "Food could have been better in business."

Prós: "Is there anything good with copa?"
Contras: "A business class that is worse than others economy plus, small planes, limited entertainment offering"

Prós: "The food and service was great!"

Contras: "This airline Lost my baggage and they didn’t help me"

Prós: "Charly was the best flight attendant ever!"

Prós: "I arrived in one piece."
Contras: "I purchased a round trip ticket from Costa Rica to Panama in order to comply with laws stating non-resident aliens must leave Costa Rica every 90 days for a period of at least three days. When it came time to return to Costa Rica, I understood that I had not purchased ANOTHER ticket to "prove" my intent to leave Costa Rica again three months in the future. I told the ticket agent I wishes to purchase a "fully refundable" ticket for a future flight, but she was (or professed to be) unable to assure me the ticket she was selling me was refundable. Upon return to Costa Rica, as before, immigration did not ask to see any such proof nor did they even ask my intentions. Isn't this called fraud? I did not need the ticket and, of course, in contacting Copa Airlines, I would have to return to Panama in order to even get a partial refund, which they won't guarantee. Not doing this again."

Contras: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."

Prós: "Now you are giving away free muffins instead of insulting with a granola bar....THANK YOU FOR LISTENING"
Contras: "HOW CAN YOU NOT OFFER COFFEE ON AN AM FLIGHT??? THAT's CRAZY!!!"

Contras: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"

Prós: "Ha mejorado la comida que dan en económica, en especial par un vuelo tan corto. Las tripulaciones colombianas son más amigables y orientadas al servicio que las panameñas. Panameños: Wake Up!!"
Contras: "Ya es hora que inviertan en esto. Tanto en ejecutiva como en económica."

Contras: "The crew kept bumping Into me since I had an isle seat more than normally."

Contras: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"

Contras: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"

Prós: "Courteous staff, everything was on time, and the free meal and drinks (including alcohol) is a refreshing throwback to the old days."

Prós: "Flight, plane, and crew were great."
Contras: "MEX customs was a nightmare."

Prós: "Nothing in particular"
Contras: "A more organized boarding process"

Prós: "Crew was good, food was good."
Contras: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."

Contras: "Be in time, over 1 hr delayed."

Prós: "Nice and comfy seats"
Contras: "Don’t have long layovers"

Contras: "Over booked"

Contras: "This is Aeroméxico’s B-team from Mexico City to LAX"

Contras: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."

Contras: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"

Prós: "Luggage was found that was good"
Contras: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."

Prós: "The business class amenities were amazing. Food was great and service was great."

Prós: "Flight on time, all personal was very helpful and kind"
Contras: "No choices for breakfast and the one served on first class not so great."

Prós: "Ease in ticketing."
Contras: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"

Prós: "The staff are very nice and accommodating."

Prós: "Servicio. Puntualidad."
Contras: "Todo bien"

Contras: "Lost my luggage"

Prós: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."

Prós: "The Guadalajara airport is slowly looking more and more like a proper international hub. Cheers to that!!"
Contras: "Aeromexico is becoming like there counter part, Volaris. Not a good thing at all. Hidden fees every where."

Prós: "Everything else was average."
Contras: "The gate crew was rude and was unclear as to what was wanted. We were paged overhead to another gate after we had checked in and were given attitude at boarding time for not checking in again. The flight was hot and felt like no A/C was on."

Contras: "Rough Landing"

Prós: "Vuelo acorde con el horario establecido"
Contras: "Regular atención del personal en el aeropuerto"

Contras: "Crew standing in the back talking to each other with their backs on us"

Prós: "Close for connecting and had lots of staff to get you there on time."
Contras: "Food mediocre"

Prós: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"

Prós: "Ontime and pleasant"
Contras: "Food"

Prós: "It was a direct flight."
Contras: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."

Prós: "Service as usual, good"
Contras: "Flight late departing almost an hr"

Prós: "La comodidad la amabilidad de las personas."
Contras: "La comida"

Contras: "the boarding time was delayed, the airplane, although the seat was comfortable, the aircraft was small, therefore, it lacked space for all carry-ons. the entertainment, even though it was innovative, if your computer lacked the correct programs you could not run it."

Prós: "The comfort, the entertainment and the food exelent"
Contras: "One hour delay"

Prós: "Nothing. We’re not there yet"
Contras: "Everything. AM customer service is beyond horrible and unhelpful."

Prós: "Puntuality"

Prós: "Good entertainment Good crew"
Contras: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."

Prós: "Very little"
Contras: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."

Prós: "5 stars to the supervisor Octavio"
Contras: "The rest of the Team do not know what customer service is"

Prós: "Once on the flight people were great. It was not their fault the people at the counter were awful."
Contras: "When trying to check into my flight (which I had selected my seat in advance) i was told that there were no more seats on my flight and could not check in. I had to stand in line to speak to someone who reassigned me to a middle seat on an emergency exit with no recline. Fine, whatever. Then I am told that all my carry on things have to be 10k or less COMBINED. Not something I have ever experienced. Was told mixed things about this "new rule" and then paid $25 to have my carry on checked."

Contras: "They had a problem with media system, so this way we cannot see any movies"

Prós: "Good flight, excelent schedule"
Contras: "Flight Over sold (20 people)."

Contras: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"

Prós: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Contras: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."

Contras: "Old airplane"

Contras: "30 minutes late"

Prós: "leg room boarding"
Contras: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."

Prós: "Plane service was good"
Contras: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."

Prós: "Everything. Everybody very helpful"

Prós: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Contras: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."

Prós: "There was nothing to like about my experience."
Contras: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."

Prós: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"

Prós: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."

Prós: "the food"
Contras: "long trip"

"Extremely late"

Prós: "Non stop flight. Excellent departure time."

Contras: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"

Prós: "Nothing to write home about."
Contras: "Squished seats, mediocre food. Competitor deliver more for the same price or less."

Prós: "Crew was very nice and plane was clean."
Contras: "I was exhausted and wanted to sleep on my late night flight but my seat did not recline (broken)"

Prós: "Crew was awesome...love AA crew! Always and this time superb!"
Contras: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"

Prós: "On time, main cabin extra was great, crew was nice, entertainment was great."
Contras: "No criticism"

Prós: "Boarding priority for infants"
Contras: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"

Contras: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"

Prós: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Contras: "They lost my luggage. Avoid this airline like the plague. Never again."

Prós: "Crew was nice, entertainment was good"
Contras: "Food was mediocre"

Prós: "Nothing"
Contras: "Everything"

Prós: "Once boarding, we didn’t wait long for take off."
Contras: "Being on time."

Prós: "Very nice crew."

Contras: "Crew should be trained again in basic stuffs."

Prós: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Contras: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"

Prós: "Great food"
Contras: "Need a polite crew"

Contras: "My luggage was delayed. I received it the day after"

Prós: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Contras: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"

Prós: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Contras: "Better seat options and more comfortable seats"

Contras: "Nervous neighbors"

Prós: "The crew was very nice and friendly"
Contras: "There was a technical difficulty with the plane, which made a short delay in our flight."

Prós: "0ntime quick boarding"
Contras: "cost to check baggage"

Prós: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Contras: "I prefer personal entertainment systems."

Contras: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"

Prós: "everything but the cabin temperature. it was very hot and uncomfortable."
Contras: "Too warm in the cabin."

Prós: "Can’t say anything good"
Contras: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"

Prós: "AA is always on time! Love the premium economy!"

Contras: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."

Prós: "Entertainment, crew"
Contras: "Several flights were delayed and canceled on last minute."

Prós: "Nothing."
Contras: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."

Prós: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"

Prós: "The only decent point was the food. Not great but at least edible."
Contras: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"

Prós: "Clean comfortable and on time"

Prós: "Mostly everyrhing"
Contras: "Food was so so"

Prós: "Movie selection, drinks"
Contras: "Kayak/JustFly charged us a fee to pre-select our seats which was appealing traveling with a baby. However, upon checking in, we found that the seats were not reserved and the fee was a marketing ploy. The airline attempted to separate our family of 3, but luckily it was not a full flight and we were able to sit together with no help from Kayak, JustFly, British Airways, or American. Kayak/JustFly made the experience of traveling overseas with a baby more challenging than it otherwise would have been which is a terrible way to conduct business. We will never be using these services again and will tell family and friends to do the same."

Contras: "Seats and food"

Contras: "1hr delay"

Prós: "Dinner was decent"
Contras: "Breakfast seemed poor."

Prós: "Nice meals, attentive staff"

Prós: "The seat I was given was very comfortable Entertainment was good selection"
Contras: "Food was cardboard, not terribly exciting, the cold air was too much and then it became it really warm - not sure what that was"

Contras: "24hrs delay and very poor communication from crew are not acceptable."

Prós: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Contras: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."

Prós: "Lots of movie options."
Contras: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."

Prós: "the clerk at the boarding desk was kind"
Contras: "delayed"

Prós: "Crew was friendly and efficient . Liked the option to upgrade to priority boarding, however."
Contras: "Always hard to hear what group is boarding due to poor quality of microphone at desk. Visual reader board would help."

Prós: "Customer service good. Offered food/service quickly."
Contras: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."

Prós: "Slept very well in business. Great crew!"

Contras: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"

Contras: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"

"They didn't allow me to board and they didn't refund me the luggage cost I have paid"

"Our favorite airline in the USA."

Prós: "Comodidad en el avión"
Contras: "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"

Contras: "Food"

Prós: "All great in Biz. class."

Prós: "Inflight movies"
Contras: "None"

Prós: "The food and the crew"
Contras: "Entertainment system, it is outdated"

Prós: "Amabilidad de la tripulacion"
Contras: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"

Prós: "The crew was polite and helpful"
Contras: "The food was very average"

Contras: "Flight was canceled due to United's mismanagement of crews."

Prós: "Everything was good."
Contras: "I just wanted to seat with my husband but it was not possible."

Prós: "Clean, comfortable and on time."
Contras: "Nothing"

Contras: "No screens in the seats. Food options are the usual limited fair"

Prós: "The flight itself was as good as expected: Attentive crew and competent pilot, good enough food, comfortable enough (for coach) seats, and clean airplane. The seats could be made to recline a bit more but nobody seems to be doing it for coach class."
Contras: "The flight was delayed 30 minutes causing me to lose the connecting flight home by about 5 minutes There was no effort from United to help me to get the second flight on time or from the crew on that one to delay it enough for me to arrive. They suggested I waited 9 hours for the next available flight or to get one by AA in Reagan Airport in 3 hours. They told me that transportation to that airport would not be reimbursed and would cost between 20 and 40 dollars. I didn't know the airports were that far apart and the one-hour taxi drive cost me 80 dollars. From Sao Paulo to Washington, things went as well as expected. Once landed everything was horrible."

Contras: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."

Prós: "Comfortable seats with screens"
Contras: "Mediocre snack"

Contras: "I didn't get to get on the flight."

Contras: "Slow boarding, no food no drinks, no tv."

Contras: "Cabin too cold"

Prós: "Nothing"

Prós: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"

Prós: "The pilot"
Contras: "Everything else"

Prós: "Flight was fine. Food OK but to be expected. Entertainment good as per usual on United."
Contras: "My least favorite thing about flying to Dulles is getting on those ridiculous people movers to go to customs and immigration s. Creates a larger cluster of people at immigration and something else I have to wait on. Also - why is GRU already using buses for boarding 787s? The new terminal just opened three years ago-- missed opportunity."

Prós: "Crew was helpful."
Contras: "Very uncomfortable chairs"

Prós: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."

Prós: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Contras: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."

Prós: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Contras: "The airline gave all the passengers access to the movies and television channels."

Contras: "My luggage didn't make connnection."

Prós: "So they lost my bag but where super helpful and nice!"

Prós: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Contras: "Coffee and cookies. Moscow mule"

Contras: "I bought tickets for a Lufthansa flight with a Lufthansa flight number and confirmation notice, only to wait in line to find that it was a United flight and United didn't list the baby's ticket number that was in the Lufthansa confirmation! lost an hour resolving ticket issues. When I pay for Lufthansa tickets, I expect to have a Lufthansa flight with their great service."

Contras: "Snack offering was caramely sugar cookie"

Contras: "Fligh delay."

Prós: "I was allowed to get off the aircraft to collect a bag I left behind"

Prós: "Attendants were amazing"
Contras: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."

Prós: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."

Prós: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."

Prós: "Nice and comfy seats, good service on plane, fast boarding"
Contras: "No good food and the entertainment was not the beat"

Prós: "Just the crew"
Contras: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"

Contras: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"

Contras: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."

Prós: "Nothing did not take the flight"

Prós: "There were maybe two of the flight attendants. Who weren't rude. The rest well, I guess didn't like there jobs? I lost all my money for my first flight, because i was over 4 hours late. When i purchased a ticket from cheapo air, the person helping me was so nice. Unlike United airlines, or Viama. When i missed my flight that i paid $1,300.00, United said they'd give me another ticket for $4,000? This was a one time offer to redeem my $1,300 Viama said $10,500? I will only buy my tickets from cheapo air from now on."
Contras: "The flight attendants are very snotty, 2 out of the 18 I encountered were polite. The rest acted like they hated their jobs, and all the passengers. When you travel to another country they should have at least one person who speaks English. Can't really say much for the food, essentially requesting a vegetarian meal was out of the question, so i just starve. Drink some watered down booze, take a few dramamine and sleep. The layovers are ridiculous. 14 hours, 8 hours 4 hours? Good thing God made Beer and pizza."

Prós: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Contras: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"

Prós: "Aircraft with old decoration. Could not see a single smile from the crew."

Prós: "Crew was nice"
Contras: "The screen was frozen the whole flight."

Prós: "The staff was really polite and were willig to answer all questions with a smile."
Contras: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."

Prós: "Nothing"
Contras: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."

Prós: "The seat next to me was empty"
Contras: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."

Contras: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."