The Azul company is good. However, the Kayak service and assistance are terrible. Two flights without ticket information, delay and a mess.
O avião está Velho e sujo, mas a tripulação é excelente. A chegada em Lisboa é sempre caótica, desembarque pela pista e imigração lotada.
Não houve disponibilização de lanche devido as regras definidas para combate ao COVID-19, portanto esse item deverá ser desconsiderado em minha avaliação. A TV não funcionou adequadamente, ficava falhando.
Wi-Fi no voo gratuito faz toda diferença!
Prós: "Crew was good. Seat not super comfortable but average."
Contras: "Short flight, all was good."
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Prós: "All flights take off on time and arrived on time."
Prós: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Prós: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Contras: "The plane was very cold!"
Prós: "sidefini landig, merci."
Contras: "Bad size almost became a problem... bins are very small"
Prós: "2 seats, not 3, in this part of Economy"
Contras: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Contras: "Voo atrasado. Disponibilizaram restaurante para lanche que fica muito distante do local de embarque, que acabei não usando, devido à distância."
Prós: "Great experience overall"
Contras: "No complaints"
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Contras: "We landed and spend 45min instide the plan to be able to unboard"
Prós: "Amazing crew and overall experience"
Contras: "No complaints on this one"
Prós: "Nothing in special."
Contras: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Prós: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Contras: "Not enough closed captioning in the onboard entertainment system."
Contras: "Viagem fantástica, o horário é respeitado e alimentação é ótima. Só falta servir leite ou chocolate"
Prós: "A tripulação muito atenciosa."
Contras: "O espaço da poltrona."
Contras: "Houve atraso sem a menor justificativa aos passageiros"
Prós: "Pessoal super preparado"
Contras: "Se melhorar estraga"
Prós: "Nothing was great nor poor."
Contras: "The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there"
Prós: "Vôo tranquilo"
Contras: "Vôo atrasado em 2h. Chegamos em Viracopos praticamente dentro do horário, somente com com 25 de atraso mas mesmo assim cancelaram o meu vôo de conexão para Cuiabá o qual eu paguei mais caro por ser um vôo mais cedo e a minha vida ficou toda atrasada por conta disso. Tenho poucos dias de férias com minha família aqui no Brasil e perdi horas preciosas por conta disso ."
Contras: "More recent movies on board"
Contras: "Atraso do voo de 1 hora"
Prós: "Yes. The food was good ( snacks) and the crew was nice."
Contras: "Everything was good."
Contras: "didnt reach connection"
Prós: "A azul é a melhor companhia aérea brasileira hoje. Aviões muito confortáveis e funcionais. Check in prático, direto no app e cartão de embarque na Apple Wallet, sem carregar papel. Excelente! Gosto muito do Sky à bordo, que possibilita entretenimento durante todo o vôo. Ótimo."
Contras: "O grande ponto negativo (e não é só a Azul) é a redução dos serviços aos passageiros (como franquia de bagagem, cobrança na marcação de assentos, serviço de bordo), sem a redução do valor das passagens. As companhias aéreas restringiram os serviços, mas continuaram cobrando como antes."
Contras: "Menor tempo de atraso para embarcar"
Contras: "Sempre viajo com a azul, é muito confortável, e também é confiável, a tripulação muito simpática, único problema às vezes é alguns pequenos atrasos, mas ela dar todo o apoio necessário."
Prós: "Tripulação muito educada"
Prós: "Pontualidade"
Contras: "Conforto"
Prós: "Yes"
Contras: "Coffee"
Contras: "Entretenimento estava com defeito."
Prós: "Nothing"
Contras: "Tv Service working Priority bording in bus but last to Get into the plane"
Prós: "I loved my trip the flight was amazing"
Contras: "Everything was wonderful"
They lost my luggage on this last flight, so I'm still waiting for their updates two days after that.
I liked the sandwich. The new seat is not very comfortable
Estou muito satisfeito, pessoal muito gentil,
Terrible airline. Completely disorganized and incompetent check-in process. 2+ hour flight delay and total lack of communication by their staff to the passengers. I missed my connecting flight as a result and was forced to reroute to Panama through Copa airlines in order to return to Bogotá, which took almost 10 extra hours. I would never fly GOL again.
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Prós: "It was a fluid flight"
Contras: "That it wasn't late"
Contras: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."
Prós: "Pontualidade. Fomos direcionados na saída do vôo de conexão."
Contras: "Espaço apertado. Ar condicionado desligado muito tempo antes da decolagem"
Contras: "Precisei de medição para dor de cabeça e a tripulação não me ofertou, mesmo sendo médico. Disse que se ficasse insuportável que poderia abrir a maleta de medicações ... Achei falta empatia no mínimo."
Prós: "Conforto da aeronave"
Contras: "Sistema de embarque, tripulação, pontualidade, serviço de comida"
Prós: "Nao embarquei perdi o voo"
Contras: "O valor para conseguir embarcar no mesmo dia foi abusivo, eu acho isso uma sacanagem da companhia"
Prós: "O voo foi traquilo"
Contras: "O voo atrasou muito e a comunicação foi bem ruim"
Prós: "Da Tripulação"
Contras: "Acho que os assentos"
Prós: "Nothing"
Contras: "To be denied my flight, and no refund."
Prós: "1 hora de atraso"
Contras: "Não ter atrasado"
Prós: "Aircraft look new and very clean."
Contras: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Prós: "Tripulação atenciosa"
Contras: "Atraso para embarque www mais de 2 horas, aeronave sem ar condicionado extremamente quente."
Contras: "Na cortesia de alimento"
Contras: "O conforto na aeronave e a agilidade no embarque. O vôo atrasou."
Prós: "Nice crew. Okay seats."
Contras: "4 hour delay with no information. Just horrible in this day and age."
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Contras: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Prós: "All great n crew very helpful"
Contras: "Nothing"
Prós: "time was OK"
Contras: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Prós: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Prós: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Prós: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Contras: "The little crackers they serve taste like cardboard."
Prós: "Pontualidade e simpatia das comissárias."
Contras: "Lanche fraco, e assentos apertados, organização tambem na hora da fila, deveria entrar as pessoas dos assentos finais apos necessidade especiais, gravidas e com crianças."
Contras: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Prós: "crew was smart. very standard"
Contras: "i had issue getting checked bag from kiosk. had to speak with attendant"
Prós: "Entretenimento"
Contras: "Comida."
Prós: "Nothing"
Contras: "I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone."
Prós: "Horário do vôo."
Contras: "O mapa do vôo estar correto"
Prós: "Checkin"
Contras: "Embarque sem prioridade para classe Premium. Metade do avião embarca antes e ainda avisam na sala VIP com antecedencia demasiada. Entrega de bagagem sem prioridade"
Prós: "wifi"
Contras: "tenho 1.84... pernas longas. Na eco muito apertado."
Prós: "Nada em especial"
Contras: "Refeição ausente, embarque confuso, atraso no embarque e no voo"
Prós: "Boa tripulação e conforto."
Contras: "Foi servido apenas um lanche para um vôo internacional."
Prós: "On time"
Contras: "Entreteiment"
Prós: "A tripulação."
Contras: "Atraso de duas horas e sem nenhum comodidade para isso."
Contras: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Prós: "Internet a bordo e conforto"
Contras: "Comida"
Contras: "More efficient check in. Long wait at gate."
Prós: "Cumprimento do horarário"
Contras: "sala de espera"
Prós: "A Gol consegue com o serviço superar expectativas independente do tipo de equipamento. Serviço na classe Premium honesto, correto e com sorriso. Coisa que muita empresa aérea deveria aprender."
Contras: "O embarque é um pouco confuso"
Contras: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Contras: "Funcionário do Check in e um comissário que tornam a viagem uma péssima experiência !"