Pesquise passagens baratas para Monterrey

Prós: "Flight was on time"
Contras: "Not many entertainment choices"

Contras: "The plane left 15 mins early and several people missed the flight. customer service of Avianca was horrible, a nightmare. Waited at the airport for 2 hours , no customer service. then called about 10 times , waited on the line another 1-2 hours on multiple calls. had to get a hotel for 2 nights , and they still want to charge me $800+ for another flight - super disappointed!"

Prós: "Decent entertainment but the headphones provided were bad."
Contras: "Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff."

Contras: "Late"

Contras: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."

Contras: "La comida que sirven es muy poquita para un vuelo tan largo y sumándole más de dos horas por el retraso del vuelo al salir"

Contras: "Been on time, flight with 15 minutes delay"

Prós: "Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia"
Contras: "Above"

Prós: "Kindness"
Contras: "Food and entretainement"

Contras: "Kayak’s app didn’t update the flight schedule that has changed to one hour ahead. I almost lost my flight because of this"

Prós: "nothing to impress"
Contras: "for been in first class not receiving any kind of pleasure"

Prós: "Very good cabin attention, seats confortable enough, airplanes well kept."
Contras: "Was told that I will pick up my luggage in Lima, my final destination, but in reality I had to do it in Cusco, one of my stops, no person from Avianca anywhere to ask, had to carry it with me to be checked in again next day."

Contras: "Late fly"

Prós: "The crew was very friendly and the selection of entertainment was great."
Contras: "This plane was not made for tall people. It felt very cramped and I felt like I had no room."

Prós: "Crew"
Contras: "Avianca has no respect for passengers, they chance your flight without notice, lie, change your seat assignment without notice or train"

Prós: "delay 10 hours"
Contras: "delay 10 hours"

Prós: "Good movie selection"
Contras: "A few broken things in the bathroom gave the impression that the plane wasn't well maintained"

Prós: "Food, entertainment"
Contras: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."

Contras: "In NYC, they gate checked my VERY VALUABLE hand luggage that would have easily fit in the cost closet on board if the flight crew had been more understanding. Ground crew did not give me a ticket receipt for the gate check. The gate check luggage is now lost. I am very unhappy about this situation."

Prós: "crew"
Contras: "entertainment"

Prós: "Smiling faces,friendly and helpful crew . The flight was a little late, and so we're the shuttle buses. Then almost made up the time on the flight, must have caught a tail wind."
Contras: "Late start, makes you a little nervous that you are going to be late."

Prós: "Experience with Avianca is terrible, the staff attitude is terrible, the company is full of problems with their unions and the employees have the attitude that the customer has to suffer it"
Contras: "everything on the ground one the plane pre and post flight"

Prós: "Nothing about this trip was good"

Prós: "Nothing"
Contras: "I booked business class ticket and they changed it to economy and didn't tell me also didn't adjust my fare. (Last minute carrier change they told me) I had to fly in the very back of the plane next to a nauseating bathroom. It was horrifying. From Brazil to USA."

Prós: "Aside from the issues below, it was a good flight."
Contras: "I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic."

Contras: "They boarded the plane before the doors to the plane were open and so we were in the walkway freezing for at least 10 minutes, which I believe is illegal. Don't board the plane unless you can actually GET ON. The crew also was a special kind of rude."

Prós: "La atencion del personal a bordo"
Contras: "Los asientos del B787 muy incómodos"

Contras: "cushion seats where uncomfortable"

Prós: "Nothing"
Contras: "Or initial flight was delayed by 2 hours. This meant we missed our connecting flight in Columbia. The airline booked us on a connection that meant a 10 hour layover in Columbia. No help no options nothing. Terrible service. There was another carrier leaving at a time that would have helped us but we weren't able to have this option."

Prós: "Good service"

Prós: "The airplane is confortable"
Contras: "When We proceed to check-in to checking our bags, we have an issue with the weight. So, to compensate, we remove some itens from our bag and put on our carry-on bags. The employees of the Avianca realizing that told me that I need to weight my Carry on bag. I never see something like that before, I ask to her if everybody need to weight the carry on bag, She told me yes, but I stay on Checking places for a long time and I don't see anybody weight theirs carry on bags. Basically the company want to get my Money forced me to pay for extra weight."

Contras: "Only a few very all movies to chose from on a 6 hour flight."

Prós: "Perfect with no problems. Everything was on time."

Prós: "The flights wers on time"

Contras: "This airline is awful. Never again."

Prós: "El espacio en los asientos"
Contras: "El snack es muy simple, deberían mejóralo un poco"

Prós: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"

Prós: "When attempting to make the connection flight in Columbia, I was informed that I was being placed on standby due to overbooking by the airline. I was traveling with my service dog also. What is exactly am I supposed to do in Bogota, Columbia for an unexpected additional 24 hours? I had no money, and my credit card wouldn't work there. This was the worst airline experience in my life. Absolutely horrible. I will never travel with Avianca again. Avianca staff spoke hardly any English, so I couldn't hardly communicate with them either. Horrible."

Contras: "Almost one hour late to leave GRU. Flight Stats showed the delay more than one hour before the company say something. They boarded everyone late and kept us in the plane waiting for a conection flight that they already knew would arrive late."

Prós: "There was nothing exceptional on Avianca's service on this service."
Contras: "There was nothing exceptional on Avianca's service on this service."

Contras: "I waited 3 hours to do the check in and after that the fly got delayed twice."

Contras: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Prós: "Nothing"
Contras: "The food is terrible. The crew is not friendly."

Prós: "The seating is definitely more comfortable. Friendly and professional crew, concerned about the well being of each passenger. Helpful with the children and the elderly."

Prós: "They plane was comfortable and I loved the movies choices"
Contras: "I still didn't get one of my lauguage"

Prós: "Fast boarding, left on time"
Contras: "Hard seats, not enough cushion, flavorless food."

Contras: "The food as usual is not excellent. ... was good enough"

Prós: "Business class priority boarding and priority luggage handling: both were efficient as was check-in. Cheerful and pleasant staff."
Contras: "Minor issue with partially malfunctioning tray table. Long queues at Colombian immigration in Bogotá."

Contras: "Eu estou arrasada, eu recebi meus emails todos em inglês, tive um grave problema familiar e me confundi com a data do voo, perdi o voo e a avianca queria me cobrar mais 2.000,00 para poder viajar no dia seguinte, estou péssima, perdi uma viagem de trabalho, onde está a humanidade de voces? Onde esta a honestidade? Cobrar penalidades? Ja não é penalidade suficiente eu ter perdido meu voo, ter passado por todo esse constrangimento? Mais dois mil reais só para remarcar meu voo? Capitalistas nojentos, voces contribuem para a piora do mundo!"

"The entertainment was a bit limited considering how long of a flight we had. The crew was excellent"

Contras: "A bigger plane"

Prós: "Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities"

Prós: "Awesome"
Contras: "Flight Miami to Panama was late"

Prós: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Contras: "The food was decent but my return flight was better."

Prós: "On time"
Contras: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."

Prós: "See info posted on the previous request from review of flight."
Contras: "See above comment"

Contras: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"

Prós: "Punctuality"
Contras: "Comfort"

Prós: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Contras: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."

Prós: "The boarding was quick and the flight on time."
Contras: "I would add subtitles to the movies and shows."

Prós: "Nothing"
Contras: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"

Prós: "Great trip!"

Contras: "The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh"

Prós: "No like"
Contras: "the will of the counter attendant of the chekin, he did not help me at all"

Prós: "I really liked the crew"
Contras: "The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient."

Prós: "The flight was on time, the airline personnel very polite and attentive. I recommend to my friends and family to choose Copa for their next flight."

Prós: "The seats were so uncomfortable and impossible to sleep in. This is hardly worth the discount as you land so stiff and uncomfortable"
Contras: "Seat comfort and Design. Terrible for 9-hour flight. Plane configured to minimize bathroom space and maximize seats. Food entertainment and Liquor all cheap"

Contras: "Seats very small."

Contras: "No fue informado que el asiento 10 no reclinaba ."

Prós: "copa is always on time"
Contras: "food quality is low drinks are 'rationed'"

Prós: "I am a premier member of other airline and they treated me bad (gate counter). On the way to Ecuador, they have placed me in a group 2 however on the way back home is different. I asked for the change the group number since I am a premier member of the Star Alliance. People at the gate counter weren't kind at all, especially in Panama City International Airport."

Contras: "This airline has no concept of service. We were treated poorly by the ground personell as well as the board crew. Also, the airport in Panama is very bad. It's expensive and the food and beverage offering is limited. Avoid!"

Prós: "Atención excelente"
Contras: "Nada"

Prós: "Atendimento no aeroporto, embarque, entretenimento e comida."
Contras: "Pontos a melhorar: poderia ter cobertor e travesseiro para todos e as poltronas serem um pouco mais confortáveis."

Contras: "They didn’t have any vegetarian meal. And the planes are different from the ones that flies to NY"

Prós: "the crew wAS very nice, the plane was very clean"
Contras: "the only nice thing to say about the food is that it was so bad i was happy there was so little and i didn't have to waste much. i went through hopes, including a fifteen minute phone call, to get the seat i wanted only to be assigned an awful seat in the back. one movie on a seven hour flight. lots of promos though. it is not a very good airline."

Prós: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."

Prós: "Direct flight to Brazil"
Contras: "Very expensive for the kind of service"

Prós: "Crew are nice people."
Contras: "Food is not pleased and not very comfortable."

Contras: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."

Contras: "No outlets"

Prós: "todo"
Contras: "weather hehw"

Prós: "THE SERVICE WAS EXCELLENT AND THE CREW WAS HELPFUL, POLITE AND FRIENDLY."
Contras: "THE SEATS WERE COMFORTABLE BUT DID NOT FULLY EXTEND. IT WAS NOT EASY TO SET THEM IN THE DESIRED POSITION BECAUSE OF THE BOTTONS THAT DID NOT ALWAYS RESPOND THE REQUEST."

Prós: "Is there anything good with copa?"
Contras: "A business class that is worse than others economy plus, small planes, limited entertainment offering"

Prós: "The food and service was great!"

Prós: "Charly was the best flight attendant ever!"

Contras: "They were overselled and b9oked me in a flight next day! even thou there was a flight later the same day"

Prós: "everything went well"

Contras: "Baggage claim.. Slowest I've seen in years.. Horribly slow add an extra hour to your trip. I usually don't write about this but it had to be said. Very inefficient not sure what happened."

Prós: "Friendly cabin crew"
Contras: "Small airplane with no updated entertainment system"

Contras: "Service is terrible, flight attendants don't seem to be very professional. Snack was terrible quality (two pieces of cheese and 6 grapes), breakfast was bad too. Quality of wine was bad, no Champagne, cheap Cava Entertainment system outdated, seat not very comfortable."

Contras: "Pocas alternativas de entretenimiento, particularmente películas."

Prós: "Well organized/great crew"
Contras: "There was nothing I didn't like. Will definitely fly Copa again"

Prós: "the food was ok, the service is poor,."
Contras: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"

Contras: "They left one of my luggage behind."

Prós: "Friendly crew, good food."
Contras: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."

Contras: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"

Prós: "See first review"
Contras: "See first review"

Contras: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."

Prós: "professional service from employees..."
Contras: "A snack / water :)"

Contras: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."

Prós: "On time"
Contras: "Snack option. Plug in for mobile phone"

Prós: "The crew that flew us there was great"
Contras: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."

Contras: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."

Prós: "We were able to get to our destination safely without incident. Plenty of space for overhead baggage."
Contras: "The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too."

Prós: "Absolutely nothing Flight was overbooked"
Contras: "You can not overbook!!!!!!!"

Contras: "The time it took to open the door upon arrival"

Prós: "Other legs of flight were worse."

Prós: "Fast check in, friendly staff, left earlier"
Contras: "Chairs (knees in back)"

Prós: "Efficiency"
Contras: "Boarding"

Contras: "seat, food, entertainment system and options"

Contras: "Flight attendants rude and lack of cleaning in the toilets."

Prós: "The food and in-fight entertainment"
Contras: "Comfortable seats"

Prós: "Everything was great."
Contras: "Nothing"

Prós: "Crew was extremely unfriendly"
Contras: "Better service. Train your people. Learn from azul airlines"

Prós: "Boarding was easy."
Contras: "Nothing"

Prós: "Excellent price and value. Great service both before and after travelling with an infant"
Contras: "Food quality could be better"

Prós: "Crew on board were nice"
Contras: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"

Prós: "Entertainment and extra seats everywhere"

Prós: "Flight on time"

Prós: "They rebooked us out of Orange County, a different airport, without extra charge."
Contras: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."

Prós: "The fact that I made it to my destination and Home safetly."
Contras: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."

Prós: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Contras: "The crew was really rude to me"

Contras: "They lost my bags"

Prós: "Staff none"

Contras: "We had 4 hours of delay, 3 of them waiting on the plane"

Contras: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."

Contras: "Nothing"

Prós: "The crew had a nice attitude."
Contras: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."

Prós: "Flight on time, friendly staff, in flight entertainment, good food. Highly recommend this airline."
Contras: "No complaints everything was great."

Prós: "Tryp Hotel at GRU"
Contras: "We should get some sort of refund. Just food and hotel is not enough"

Prós: "I love this airline! Service, planes, food."
Contras: "Na"

Prós: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Contras: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."

Contras: "Foods service was very very slow. Foods were not good at all"

Contras: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."

Prós: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Contras: "Horrible seats even for "preferred" status clients. Unreliable and unavailable online service to check in and confirm seats. Two airlines who cannot view or help with the other's flights or even view seats or accurate flight information pretend to call themselves one airline. Lost luggage! Nearly impossible credit card payment system would not accept American credit cards"

Prós: "Price"
Contras: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."

Prós: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."

Prós: "New plane .confort. Reliable company.good prices."
Contras: "Need to check size and weight of the carry on luggage at the register counter in the airport and not before boarding. Create confusion, lost of time. Boarding process is messy. Indications given to board by group number but it is not enforced and it is a real mess .food does not compare well with other companies.lunch is acceptable but snack(sandwich)and light supper are really awfull.entertainment system not a big choice of moovies"

Prós: "Usb ports in the seats, although the Samsung galaxy note 7 is not allowed to be charged there."
Contras: "Have to wait a little longer for the baggage to come out at the airport."

Prós: "Meal"
Contras: "Nothing."

Prós: "Overall the flight was excellent and the crew were very charismatic and always with a smile."

Contras: "American Airline did not announce the change of gate in proper time. LATAM on the other hand was very good and smooth"

Prós: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Contras: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."

Prós: "Check in and baggage drops were quite simple and effortless."
Contras: "The current process has people lining up well ahead of any scheduled boarding or departure time. I'd suggest waiting until just before boarding time to put signs out for boarding zones."

Contras: "We took off for Curitiba and found out when we got there that we couldn't land so we went back to Sao Paulo then had to sit on the plane for two and a half hours. The Curitiba airport had opened, but then we had to change staff and also the staff brought the wrong paperwork to the plane, so that caused further delays. Really frustrating."

Prós: "The crew on this particular flight was friendly and attentive. The food was very good."
Contras: "The plane was not clean at all. Mine and my friend's seatbelts both had chewed gum stuck on them which we had to cover with some plastic wrap to keep it from getting on our clothing. Our tray tables were disgusting. It looked like someone had spilled food all over them and no one ever cleaned it, so we had to clean the tables ourselves."

Prós: "the price"
Contras: "everything else"

Prós: "Everything! :)"
Contras: "Nothing"

"Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices."

Prós: "Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business"
Contras: "Never use aermexico again or kayak"

Prós: "Affordable prices"
Contras: "Boarding process very desorginized"

Prós: "On time, friendly staff"

Prós: "Nice and comfy seats"
Contras: "Don’t have long layovers"

Contras: "Delays delays and delays"

Prós: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Contras: "I love to travel with Aeromexico. I'll never change anything."

Prós: "Flight was on time right on schedule."
Contras: "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"

Contras: "Everything"

Contras: "This is Aeroméxico’s B-team from Mexico City to LAX"

Prós: "you were on time"
Contras: "more space between seats"

Prós: "Seats could have been more comfortable"

Contras: "Perfect"

Contras: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"

Prós: "Nothing. Iberia Airlines employs theives."

Prós: "The business class amenities were amazing. Food was great and service was great."

Contras: "Super delayed"

Prós: "Entertainment"
Contras: "The flight was delayed over an hour"

Contras: "Retrasado"

Contras: "Lost my luggage"

Contras: "A friend was flying standby and didn’t get a seat even thpugh the seat beside me was empty. Very upsetting"

Prós: "Movie"
Contras: "Seat"

Contras: "No personal entertainment. The plane was too old. No previously allowed to choose seat."

Prós: "Good seats - boating was smooth- crew was attentive"
Contras: "Earphone were garbage- seat didn’t recline enough- food was atrocious- cold ham/cheese sandwich for the entire flight"

Prós: "Everything"
Contras: "Flight Schedule that kept changing."

Prós: "on time boarding"
Contras: "Lots of turbulence in the trip caused by bad weather."

Contras: "Check in tool over an hour. The line wouldn't move. Luggage also took an hour to come out"

Prós: "Clear route no turbulence"
Contras: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."

Prós: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Contras: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."

Prós: "It wasnt crowded, staff was always available, and made it on time !"
Contras: "Na"

Prós: "Nothing"
Contras: "The worst airline now a days"

Prós: "The comfort, the entertainment and the food"
Contras: "The long wait costume process"

Contras: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"

Prós: "Nothing"
Contras: "The flight from DC took a lot of time, as consequence I missed the other flight to Zacatecas. Now I have to wait 10 hours and the outrageous part is that I had to pay $200 extra for the other ticket"

Prós: "Airline was on time Smooth takeoff and landing Flight attendants efficient Snack provided was okay for the the three hour flight Airline let me check in my luggage 6 hrs before flight Lugguage was at final destination"

Prós: "Very little"
Contras: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."

Contras: "They had a problem with media system, so this way we cannot see any movies"

Prós: "Movies"
Contras: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."

Contras: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"

Prós: "It took too long for us to take off"
Contras: "No radio stations on the entertainment cinsole Only showed one movie. Should have shown a second one"

Contras: "Old airplane"

Contras: "30 minutes late"

Prós: "leg room boarding"
Contras: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."

Prós: "Plane service was good"
Contras: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."

Prós: "The staff is attentive and helpful."
Contras: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."

Prós: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Contras: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."

Contras: "Ads while in the plane!"

Prós: "the food"
Contras: "long trip"

Prós: "I really liked the service and en comfort"

Prós: "Was on time, good boarding process, Food ok, entertainment poor."
Contras: "The seat broken but they were able to fix before departure very quickly."

Prós: "Clear instructions, clean plane, flight on time."
Contras: "Getting food service back on plains."

Prós: "Nothing to write home about."
Contras: "Squished seats, mediocre food. Competitor deliver more for the same price or less."

Prós: "Seats were comfortable with plenty of room in first class. Staff were friendly and attentive."
Contras: "Dancing clowns? Overall it was a nice and pleasant flight"

Prós: "Boarding priority for infants"
Contras: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"

Contras: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"

Prós: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Contras: "They lost my luggage. Avoid this airline like the plague. Never again."

Prós: "Nothing"
Contras: "Everything"

Contras: "Crew should be trained again in basic stuffs."

Prós: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Contras: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"

Prós: "Plane was good, no delays and passport control in Charlotte, NC was quick."
Contras: "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."

Prós: "Great food"
Contras: "Need a polite crew"

Contras: "Flight attendant was very rude on Flight AA3451 on April 25th"

Contras: "Delayed for an hour"

Prós: "Everything was perfect"
Contras: "Baggage was not that faster but was still okay Although improvements will be great"

Contras: "Nervous neighbors"

Contras: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."

Contras: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"

Prós: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."

Prós: "45min delay due to weather and could only be given a gate away from the others, which ultimately required a shuttle. Long day."

Prós: "AA is always on time! Love the premium economy!"

Prós: "Flight attendant was very nice"
Contras: "Very confusing flight crew disembarking was a mess!"

Contras: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."

Prós: "First class is always comfortable"
Contras: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"

Prós: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"

Prós: "Entertainment, crew"
Contras: "Several flights were delayed and canceled on last minute."

Prós: "Nothing."
Contras: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."

Prós: "The plane was very nice and the seats were really quality. Shepards pie was tasty."
Contras: "Delayed for an hour and a half."

Prós: "The only decent point was the food. Not great but at least edible."
Contras: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"

Prós: "Clean comfortable and on time"

Contras: "Seats and food"

Contras: "1hr delay"

Contras: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."

Prós: "Dinner was decent"
Contras: "Breakfast seemed poor."

Prós: "Nice meals, attentive staff"

Prós: "The America flights were all ON TIME."
Contras: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."

Contras: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"

Contras: "24hrs delay and very poor communication from crew are not acceptable."

Prós: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Contras: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."

Prós: "Lots of movie options."
Contras: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."

Contras: "delayed and missed connecting flight"

Prós: "Customer service good. Offered food/service quickly."
Contras: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."

Prós: "Nothing except leaving American"
Contras: "Changed to a smaller plane from Chicago to Dublin Paid extra for seats on original and didn't get them Flight late because of catering difficulties"

Prós: "Slept very well in business. Great crew!"

Contras: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"

Contras: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"

Contras: "I was supposed to be there right now, but I'm still waiting in Chicago for my connecting flight to Dayton that was delayed."

Contras: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."

Contras: "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"

Prós: "I like the entertainment."
Contras: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."

Prós: "When we tried to check in there was not reservation because flight was with American not satam - luckily we figured it out"
Contras: "Make it clear that ticketing airline might not be the actual airline!!"