Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
| Código IATA | AM |
|---|---|
| Rotas | 99 |
| Rota principal | Cidade do México Benito Juárez a Guadalajara Miguel Hidal |
| Aeroportos em que opera | 45 |
| Aeroporto principal | Cidade do México Benito Juárez |
Prós: Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso
Contras: Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno
Contras: I think no social distances between passengers
Prós: Todo no ay espera. Y muy amable todo el perpersonal que trabaja ahi
Contras: No tengo ninguna queja
Prós: Wheelchair service for seniors
Contras: Mas separación entre pasajeros
Prós: They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger
Prós: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage
Contras: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.
Contras: Was not able to travel because of the virus, I was suppose to visit my parents
Contras: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.
Contras: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal
Prós: Everyone was perfect...!!
Contras: Real meal is necessary, we appreciate the snacks but real meal is necessary.
Prós: Everything
Contras: N/A
Contras: Seat space
Prós: The airline manage to put me on an earlier connection to Mexico City, very appreciated
Contras: Plane seats are very uncomfortable, not enough space
Prós: these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff...
Prós: Nothing exceptional, but it got me there smoothly and in one piece.
Contras: I found the seats to be particularly uncomfortable but otherwise nothing was wrong.
Contras: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.
Prós: Seats
Contras: Nothing
Prós: Seats are good
Contras: Punctuality
Contras: No veg option on overnight flight
No orders of special meal online
Keep changing gate
Had to put bag up when fit under seat
Contras: An extra food option could have been better. Very nice flight overall
Prós: My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever.
Contras: Refund me my money back
Prós: Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side
Contras: A few more degrees of seat recline the meals could have been much better.
Contras: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv.
We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight...
We had to check-in again in Mexico city.
Prós: Affordable prices
Contras: Boarding process very desorginized
Prós: Nice crew. Free movies.
Contras: Temperature in cabin was extremely hot and dry.
Prós: I wi not use aeromexico again
Contras: Everything, see prior notes
Prós: Crew was amazing...
Contras: Will be better if we can get off the plane
sooner and faster cause it really takes
too long..
Prós: The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport.
Contras: If they had not made us check in our carry on
Prós: A comida estava agradável e os filmes também!
Contras: Teria sido melhor se eu não ter tomado um banho de chá quente quando as comissárias passaram distribuindo e por algum motivo caiu um copo cheio de chá bem em cima de mim. Péssima experiência.
Prós: Service was great
Contras: Nothing
Prós: El avión estaba súper limpio y en excelentes condiciones
Prós: Entretenimento
Contras: No voo da cidade do México para Guadalajara perdi a conexão chegando no portão de embarque com 20 minutos de antecedência e o painel de voos indicando BOARDING. Não houve nenhum assistência da cia no deslocamento para a conexão e me fizeram pagar nova tarifa/nova passagem.
Prós: good service
Contras: a better airplane
Prós: Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico.
Most comfortable seats I’ve had on a plane in years. deplaning was fas
Prós: To
Prós: Boarding was fast and easy.
Contras: The food was very bland, we had to wait 25 min on the tarmac waiting for take off.
Contras: Food
Prós: Aeromexico Boeing 737s are great. No complaints here.
Prós: The crew was great except the pilot.
Contras: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.
Prós: Nothing.
Contras: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.
Prós: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.
Contras: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.
Prós: The fact that I made it to my destination on time was good. Flight attendants were very professional and attractive, pleasant to speak with.
Contras: It was a couple days ago and I had had a long previous day so I don’t recall anything that was so out of place that really requires any improvement.
Prós: Crew was ok
Contras: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing
Prós: It was empty
Contras: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from
Prós: Not a lot.
Contras: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.
Prós: see previous comments
Contras: see previous comments
Prós: This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson.
Contras: I am completely satisfied with the airline and its services.
Prós: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.
Contras: I am completely satisfied with my experience
Contras: space
Contras: The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new
Prós: The crew was nice for the most part
Contras: I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there.
Contras: Dirty plane, plane was late and my screen didn't work. Flight attendant was flippant.
Prós: The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off.
Contras: The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less.
Contras: Flight overbooked, they assigned me a seat 5 minutes before departure
Contras: We have could have left, still in airport Mexico City
Prós: A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas.
Contras: Check in. A nightmare
Boarding. A nightmare
Waiting 1 hour for the bags to arrive. A nightmare
Contras: The check in was terrible. The line was 1 hour
