Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
| Código IATA | AM |
|---|---|
| Rotas | 137 |
| Rota principal | Cidade do México Juarez e outros aeroportos a Monterrey Gen Mariano Escobedo |
| Aeroportos em que opera | 62 |
| Aeroporto principal | Cidade do México Juarez e outros aeroportos |
Contras: Check in. A nightmare
Boarding. A nightmare
Waiting 1 hour for the bags to arrive. A nightmare
Contras: The check in was terrible. The line was 1 hour
Contras: Delayet
Prós: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.
Contras: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport
Prós: Very nice crew
Contras: Limited alcohol
Prós: Nothing
Contras: This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off.
Prós: Puntualidad
Contras: Snacks
Prós: On time as planned!
Contras: Food was ok.
Prós: Seat was comfortable and the entertainment was good.
Contras: Honestly, almost everything was good.
At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it.
It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful.
Prós: Nothing
Contras: The puntuality
Contras: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.
Prós: Good flight
Contras: Excelente
Contras: Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City.
Contras: We flu at 12m. They gived us a mini sándwich and a coke
Prós: Good takeoff, good landing.
Contras: Food very cheap.
Contras: Boarding lines
Prós: Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out.
Next tine I will demand my aisle purchase is hononored
Contras: My aisle purchase being respected
Prós: Great customer service
Contras: Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient
Prós: The crew was very professional and attentive.
Contras: Boarding was somewhat chaotic. They kept changing the gate often. Had to walk from extreme end of terminal, then walk back.
Prós: Amenities.
Contras: The person who was sitting next to me. Lol.
Jk. The guy was a riot. I know you can't control that.
Anyway, everything was great
Contras: Un mejor trato.
Prós: Nothing
Contras: Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake
Prós: Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico
Instead of Interjet or volaris
Contras: Great flight and airline
Contras: Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable.
Prós: The seat was a good size and not totally uncomfortable
Contras: Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous.
Contras: Waited on tarmac in Mexico Cory for 50 minutes to park the plane
Contras: Really but service I m not recommended sorry
Prós: Aeromexico is one of my favorite airlines. I like everything overall.
Contras: Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable.
Contras: Not canceled the flight for no reason. You need better entertainment.
Prós: On time, friendly staff
Prós: Not a thing
Contras: Timing
Contras: I didn’t like that the flight had a 4 hour delay!
Contras: The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements.
Good movies for a long flight
Prós: Excellent selection of movies and the dinner was very good.
Contras: Breakfast eggs and mashed potatoes were wet and too watery.
Good movies
Prós: Movie selection was excellent. The package of peanuts was pretty small.
Contras: package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate
Prós: Technology
Contras: Cleaning the bathroom
Plane smelled, overnight flight had lights on the entire time.
Prós: nothing
Contras: smell, old chairs, lights on the entire time
Prós: The seat was super confortable
Prós: price and speed of embarging
Contras: seat confort
Prós: Inflight meal is a rarity these days, two free alcoholic drinks and coffee are a bonus
Contras: InFlight entertainment was old school TV. Seats very tight.
Prós: Comfy seats onboard
Good selection of movies
Decent food from MEX to SFO
Contras: I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!!
My seat back IFE did not work at all.
Boarding experience was terrible and took forever.
The lounge MEX was overcrowded with non-functioning wifi
Prós: The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine
Prós: Everything was fine excellent.
Contras: Everything was excellent.
Prós: The crew was very nice. The price was good.
Contras: That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me.
Contras: More leg room
Contras: The lunch could be better with a cracker or Bread.
Prós: Very good crew.
Contras: Both in-bound and out-bound flights were delayed.
Prós: The food, comfort
Contras: The crew, some of the crew were a bit rigid, didn't seem to like what they were doing
Prós: Friendly
Contras: Food
Prós: Everything was, excellent, especially all the staff, both ground and onboard.
Contras: Nothing
Prós: Food quality
Contras: Service of drinks.
Prós: Crew nice
Contras: The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day
Contras: AeroMexico offered a great service!
Prós: Nothing in particular
Contras: A more organized boarding process
Prós: The time we take to aboard
Contras: The space between seats
Prós: Everything as should be, nothing special
Contras: Just the necessary. Don’t change it
Prós: Everything was great
Contras: More food
Prós: The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok.
Contras: First class
Contras: O voo atrasou.
Prós: Very nice crew
Contras: Limited alcohol
Prós: Puntualidad
Contras: Snacks
Prós: On time as planned!
Contras: Food was ok.
Contras: Excelente
Prós: Great customer service
Contras: Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient
Prós: The crew was very professional and attentive.
Contras: Boarding was somewhat chaotic. They kept changing the gate often. Had to walk from extreme end of terminal, then walk back.
Prós: Amenities.
Contras: The person who was sitting next to me. Lol.
Jk. The guy was a riot. I know you can't control that.
Anyway, everything was great
Prós: Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico
Instead of Interjet or volaris
Contras: Great flight and airline
Prós: Aeromexico is one of my favorite airlines. I like everything overall.
Contras: Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable.
Prós: On time, friendly staff
Contras: The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements.
Prós: The seat was super confortable
Prós: Everything was fine excellent.
Contras: Everything was excellent.
Contras: The lunch could be better with a cracker or Bread.
Prós: The food, comfort
Contras: The crew, some of the crew were a bit rigid, didn't seem to like what they were doing
Prós: Friendly
Contras: Food
Prós: Everything was, excellent, especially all the staff, both ground and onboard.
Contras: Nothing
Contras: AeroMexico offered a great service!
Prós: Everything as should be, nothing special
Contras: Just the necessary. Don’t change it
Prós: Everything was great
Contras: More food
Contras: The check in was terrible. The line was 1 hour
Prós: Good flight
Contras: We flu at 12m. They gived us a mini sándwich and a coke
Prós: Good takeoff, good landing.
Contras: Food very cheap.
Contras: Boarding lines
Good movies for a long flight
Prós: Excellent selection of movies and the dinner was very good.
Contras: Breakfast eggs and mashed potatoes were wet and too watery.
Good movies
Prós: Movie selection was excellent. The package of peanuts was pretty small.
Contras: package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate
Prós: Technology
Contras: Cleaning the bathroom
Prós: price and speed of embarging
Contras: seat confort
Prós: Inflight meal is a rarity these days, two free alcoholic drinks and coffee are a bonus
Contras: InFlight entertainment was old school TV. Seats very tight.
Contras: More leg room
Prós: Nothing in particular
Contras: A more organized boarding process
Prós: The time we take to aboard
Contras: The space between seats
Prós: The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok.
Contras: First class
Contras: O voo atrasou.
Contras: Check in. A nightmare
Boarding. A nightmare
Waiting 1 hour for the bags to arrive. A nightmare
Contras: Delayet
Prós: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.
Contras: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport
Prós: Nothing
Contras: This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off.
Prós: Seat was comfortable and the entertainment was good.
Contras: Honestly, almost everything was good.
At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it.
It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful.
Prós: Nothing
Contras: The puntuality
Contras: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.
Contras: Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City.
Prós: Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out.
Next tine I will demand my aisle purchase is hononored
Contras: My aisle purchase being respected
Contras: Un mejor trato.
Prós: Nothing
Contras: Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake
Contras: Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable.
Prós: The seat was a good size and not totally uncomfortable
Contras: Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous.
Contras: Waited on tarmac in Mexico Cory for 50 minutes to park the plane
Contras: Really but service I m not recommended sorry
Contras: Not canceled the flight for no reason. You need better entertainment.
Prós: Not a thing
Contras: Timing
Contras: I didn’t like that the flight had a 4 hour delay!
Plane smelled, overnight flight had lights on the entire time.
Prós: nothing
Contras: smell, old chairs, lights on the entire time
Prós: Comfy seats onboard
Good selection of movies
Decent food from MEX to SFO
Contras: I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!!
My seat back IFE did not work at all.
Boarding experience was terrible and took forever.
The lounge MEX was overcrowded with non-functioning wifi
Prós: The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine
Prós: The crew was very nice. The price was good.
Contras: That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me.
Prós: Very good crew.
Contras: Both in-bound and out-bound flights were delayed.
Prós: Food quality
Contras: Service of drinks.
Prós: Crew nice
Contras: The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day
