Great location, staff, cleanliness. Had two double beds for an affordable price. Towels were a bit scratchy, bathroom was small.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
They didn't honor the booking for three so we walked out.
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
Location & service.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Staff, the easy checkin , clean room, great location etc Well this is minor but the lobby could be prettier or cozier. That's all :)
Location, Baggage storage. They charge extra 25$ per day for "facilities". We had a broken lamp, aircondition that could not be set to lower temperature and problems connecting to the internet. The room was generally clean, but few things were not cleanned while we were there.
My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful. $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Very Clean, Very Modern. Loved it!
Location Overall atmosphere less than satisfactory
Location. Safe feeling hotel and neighborhood. Near Broadway, Radio City. Pretty good value for the $. Was able to purchase tickets and print them from the business center. Fairly quiet hotel considering location, busyness, etc. Free filtered water and bottles available by the elevator for guest use. No mini-fridge. No place to put suitcase, had to move coffee maker off the desk to place suitcase on top. Bathroom showing signs of age since first visit 4 years ago. Could use some paint. Remote control was odd.
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
The bed was horrible...not enough blankets either.
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
Centrally located cozy Hairs in the tub :x
location cleanliness staff value for money
This hotel was in a great location. Minutes to Times Square, good food, shopping, Broadway. The staff was always friendly. We would definitely stay here again.
Good Location room too small