Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Location check in staff
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Clean, spacious rooms that are tastefully decorated and comfortable. Too difficult to get the internet. You have to join their club or jump through hoops daily.
Room service. Cold, stale food
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Location & service.
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Noise from nearby club was very present in the room every night until 2AM
Place, location, access, and security
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location Too noisy
Perfect location. Great value for money.
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Great employees with lovely attitudes
Service, rooms, location Nothing
Everything. It was perfect. Room was a little small but I can't complain for the price I paid.
nice and quiet. Great service the room is too small
Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga. The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.
Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.
Hidden fees. Not disclosed until checkout
Location Friendly Helpful Kid friendly
Location, Baggage storage. They charge extra 25$ per day for "facilities". We had a broken lamp, aircondition that could not be set to lower temperature and problems connecting to the internet. The room was generally clean, but few things were not cleanned while we were there.
2 blocks to Central Park and centrally located to so many great spots. Staff was super friendly and accommodating. 2 restaurants and a great business bar located within the hotel. Recommend room 2222 (king bed w/ view of Central Park and small outdoor area). Traveled for business but looking forward to bringing my family back. In room dining is super expensive but is was very good. Wifi is additional.
Computer labs were out dated and charged for Internet and print use by the minute.
Great staff, quiet, convenient, elegant, beautiful. I'm a repeat customer and shall remain so. Any problems are dealt with quickly and efficiently. Ready smiles from all you meet. Best location for my NYC visits.
Great location and staff very pleasant
Very friendly staff Excellent location
Room was comfortable and clean. Quite as well. Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.
The staff was very nice. Several people went out of their way to be friendly and helpful. Having to pay everyday for wifi is ridiculousz
BiG and clean room No coffee maker in the room and have to pay for wifi
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Location Overall atmosphere less than satisfactory
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
The view of the city and comfortable bed
Very clean rooms, updated rooms, great service, great location.
Very Clean, Very Modern. Loved it!
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Everything about the stay was top notch!
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
Unlimited cookies! Location location location! The Maid staff was ready to clean rooms by 9. Forgot to put the do not disturb sign up lol. Rooms were always beautiful. Extra blanket should be in the room
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
location room wasnt clean properly by housekeeping
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Large rooms, excellent location
Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot! No closet in the hotel room.
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Decor, location, cleanliness $16.00 for wifi
Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
They didn't honor the booking for three so we walked out.
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Service was great, room was nice, free upgrade! Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
Location and cleaniness the other guests where a bit rude
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
Good Location room too small
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
This hotel was in a great location. Minutes to Times Square, good food, shopping, Broadway. The staff was always friendly. We would definitely stay here again.
The front desk staff was incredibly nice and helpful. Especially Tiffany and Katrina. They accommodated an early check in and and a late check out (we didn't want to leave!) The beds were the most comfortable I've ever slept in. The room was spacious and the bathroom nicer than mine at home! Perfect mid-town location. But the friendly service is the main reason to stay and come back again and again!
Friendly, clean, modern, excellent location.
The room was clean and the hotel was in a prime location-close to Times Square and 5th Ave shopping Room temperature
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
Excellent location. Clean rooms. Comfortable beds. Room was not ready for check in at 3 pm.
Good location for major attractions. Very attractive decor, comfortable bed, friendly staff. Free wifi. Room was not well lit. I understand the design but I could barely see in the small closet when hanging my suits up. Room service was from a quick service place next door. Issue with the water heater the first night.
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
Everything about the stay was perfect! Nothing to complain about it all. You are a 5 minute walk to the center of Times Square and a the rooms are spacious for a NYC hotel. Additionally, the rooms for very clean and updated. I'll definitely return to this hotel the next time I am back in NYC. Nothing!
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
Well location Midtown Manhattan, just off 5th Avenue, and a few blocks from father Duffy square at 47th Street, where you can buy half-price tickets the same day of a Broadway or Off-Broadway show. Tip colon if you want to buy half price tickets for a play, not Opera, Bella, etcetera, go to the front of the kiosk and ask where that line is. It is super short. Club Quarters has a lot of cool features, including filtered water on every hallway along with empty plastic bottles, free fresh fruit in the restaurant area, slow elevators, wait that's not a plus!
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
comfortable pillows & bed initial cleanliness Front desk staff was nice Nice wait staff in the 6th fl lounge area very small room for the cost. housekeeping came in w/o waiting for a response twice they didn't replinish towels when they should have channel was snowy on tv no tub in bthrm
It was a good location for what we had planned for Thanksgiving. Nice short walk to the parade and many other things around Rockefeller Center. Room was decent size for New York City. Small Lobby.
Location, location, location Cost Not luxury (wanted something basic which is more in line with my personality) Slow elevators No safes in rooms
Excellent location and beautiful outdoor rooftop terrace for breakfast. I wish I had spent a bit more money and stayed elsewhere. So much went wrong: my room key didn't work. They supposedly fixed it and it still didn't work. My shower didn't drain and I was standing in 2 inches of disgusting backed up water. The air conditioner wasn't working properly and my room never got cool, which wasn't good considering that the bed clothes were just a sheet and a very thick, heavy comforter. The air in the room seemed moldy or stale--I have bad allergies and they were definitely triggered. There was only 1 person at the front desk, so any time you went there was a long wait. Also, in a very small hotel room, why in the world would they have a little bookshelf with random books on it?
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
Desk staff was very friendly and accommodating. Housekeeping staff very nice Breakfast is way overpriced and staff would stand around instead of checking on things like coffee refills.
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
Location, friendly staff, room comfort. While the room initially seems small, it soon becomes much larger because it is so compact and carefully thought out. I marvelled at the eye pleasing decor and efficient design. It has the feel of a small European hotel. There's no wasted space in the room or in the lobby. The check in /out front desk measures 3 x 5 feet at most. Amazing! I liked everything about the place.
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
Location and price
We loved the location. Bed was a little hard for my husband, but I was comfortable
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
loved the location, close proximity to the subway, free cold filtered water & water bottles, & the staff was great! This was a great hotel.
The bed was horrible...not enough blankets either.
The staff were very informative,friendly,and accommodating. The location was amazing!
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
The location was great...Everything was in walking distance. Definitely would stay here again.
The room and bathroom were spacious for a NYC room and with a coffee maker. The bed was not as luxurious as it appeared, the pillows were nice but the bed was rather stiff. Compared to the rest of the room it needed to be upgraded. The work out room was like being in a dungeon, ancient equipment, located in the basement in a really small space with low, low ceilings. A good amount of the space was taken up with an ice machine, soda machine & water despencing system.
central position poor view, and breakfast service in restaurant
Friendly staff, nice hotel, wifi with no charge, 2 PCs with Internet connection in Lounge for general use like on-line check-in for air travel. First room (no 611, at the back of the hotel) was small and very noisy due to air-conditioning outside in the alley. Staff were very helpful in transferring us to another room on the street side at the top floor (no PH05) the next morning. This room was more spacious and had more luxury. Noise from the street did not disturb us at all. Very well situated at 45th Str between 6th and 5th Av. and at walking distance of e.g. Time Square/Broadway, 42nd Str, 5th Av, Empire State Building, and even Central Park, etc. Café Manhattan right across the street is very nice for breakfast & lunch.
location room size -small
It was quiet refuge to come back to at the end of the day, and it's proximity to Times Square, theater district and dining made it very worth while.
Location is excellent. Hotel was also very clean. Cold drinking bottled water was available for hotel guests which was great in the NY summer heat. NY hotels are expensive so must say Club Quarters is value for money in comparison to others.
Staff was overall friendly and very helpful. Conditions were clean and well maintained. Free snacks in lounge area : ) Free bag check and maps of the area. Some of the staff members were a bit unfriendly. View was terrible and we had a choice of a room with a view or ground level and we asked for a view of the city. We were given a room with a view of a wall.
efficient welcome via the automated check in/out system and helpful and willing staff. Free use of computers and rooms comfortable and hotel very convenient for Time Square et al.n
Great location, low rates. Very poor maid service, hotel environment very quiet & boring, not a place you would hang out in.
Location of hotel good. Had a room on the 10th floor which was small but adequate and reasonably comfortable. Free internet (with printer for boarding pass) in hotel - very useful.