Empire Hotel

Disappointing

Location is ideal. That’s about it.

This is my second stay at the empire. I decided to come back because of the location and to give them a second chance, but I won’t be staying there again unless they train their employees to be hoapitable and clean up their rooms. One super annoying issue is they don’t have ice machines on each floor. You have to have housekeeping deliver it. The first time I stayed there, in March 2018, I called down for ice and after about 30 minutes without the delivery I called again. They never brought it. This stay, June 2018, I called for ice and after 45 minutes of waiting I called again. 30 minutes later I called again after no delivery and the front desk guy seemed frustrated and put me on hold. After about another 20 minutes, housekeeping knocked on my door. When I opened it, the delivery man asked me “Didn’t I already deliver ice to you?” First of all, no you didn’t! And second of all, this is your job and if I asked for two buckets of ice, I shouldn’t be getting attitude for it. The rooms are run down and need to be updated. Cleaned up here and there. There were multiple times where I’d call the front desk and the phone would just ring and ring. Sometimes no answer or sometimes someone would pick up after 10+ rings. This is a hotel! In NYC! Get some more staff! Train them on how to treat guests. Follow in the footsteps of the hospitality giants and get it right!

Dont go

Location good

Nothing worked, visiting for a week and pool and the pooldeck was not open one single time, the fitness center was on and off closed had to go outside, sometimes housekeeping just did clean the room.

Proximity to Lincoln Center

Dreary, small room Charge for wifi Bathroom so small that one had to close the door to reach the toilet paper and there was no surface on which to put a dopp kit