Location of the Crowne Plaza Times Square was perfect and centrally located. The Concierge, Corinne, was amazing. She gave great tips, directions, and was so personable and friendly. Our room was awesome, with a great view. The exercise facility was great, many areas to work out in and a large variety of equipment. All staff was very friendly and helpful. We had a great time.
Location, Location, Location!
My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab. Wi-fi seemed a bit slow.
It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby. Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Service, location, beds, rooms were right size, showers.
Location it's excellent Staff at restaurant was horrible. Un professional rude.
The most unfriendly staff I have encountered at a hotel
Location was good They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
The location was good. Their concierge staff were nice . Check in was quick .we were givin compound of 2 free complimentary drinks from their bar but we did nit use it.wifi was included in the service fees but also I did not need to use it. When I checked in the toilet was ful of hair & there was a nail on the toilet table .generally the housekeeping service is not good. I noticed that paper napkin was not refilled as if they are saying you have to use one box per stay
Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy. Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.
Location Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc. some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Location check in staff
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Room service. Cold, stale food
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Great location, staff, cleanliness. Had two double beds for an affordable price. Towels were a bit scratchy, bathroom was small.
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Clean, spacious rooms that are tastefully decorated and comfortable. Too difficult to get the internet. You have to join their club or jump through hoops daily.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
The did not clean the room very well
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Very Nice Hotel with a lot of action Expensive
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Location Response time of the staff and high cost to eat hotel restaurant...
The concierge gave wonderful recommendations before and during our trip!
Great location, friendly staff and the luxury linens on bed made it extra comfortable I don't have a bad thing to say
Everything Restaurant service and housekeeping seem more lax and work without urgency or purpose... Unmotivated!
Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again. since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Place, location, access, and security
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Noise from nearby club was very present in the room every night until 2AM
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Location & service.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Perfect location. Great value for money.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Location Too noisy
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately. Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
Poor staff attitude made stay horrible
Central location Long time waiting for a room as the majority of flights from Brazil arrives in the morning, and I saw so many people doing check out before 12h and no rooms avaiable before 15h. Price very high, considering that there were few facilities (only one elevator to the street; no room service (food); no hot water in one day)
Excellent location and value for money. 2 blocks from 5th Ave, walking distance to Central park and right on Times Square. I have stayed in this hotel previously which is why I booked to stay here again. Both times I have stayed in the Novotel times square there has only been one elevator working from the street level up to the Reception area. This is quite frustrating as you can be waiting a fair while for the elevator at times.
best location The facility of the hotel are too old.
location was fantastic!
The location is perfect, 200m to times square, rooms r very clean and comfortable. Why I paid so much, just only for times sq view, if there is another room, room doesnt worth for it. By reservation pay attention on this!!! Wifi should be free if I pay hundreds of Dollars for stayin there.
The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel. I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.
Quarto confortavel! Otima localização! Ficamos no 18 andar! Otima vista!! Equipe confusa no front desk!
the location +++++ the view+++++ Air conditioning, price very expensive for this hotel
very convenient location there was no restaraunt/ room service facility which was only pointed out at check in, despite advance payment and 'no cancellation' policy. The was no laundry facility on public holiday
Room had a modern feel with new fixtures. Loved bathroom with two person walk in shower and rain shower head.
Hidden fees. Not disclosed until checkout
Great staff, quiet, convenient, elegant, beautiful. I'm a repeat customer and shall remain so. Any problems are dealt with quickly and efficiently. Ready smiles from all you meet. Best location for my NYC visits.
Great location and staff very pleasant
Location Friendly Helpful Kid friendly
Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.
Computer labs were out dated and charged for Internet and print use by the minute.
Room was comfortable and clean. Quite as well. Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.
The staff was very nice. Several people went out of their way to be friendly and helpful. Having to pay everyday for wifi is ridiculousz
Very friendly staff Excellent location
2 blocks to Central Park and centrally located to so many great spots. Staff was super friendly and accommodating. 2 restaurants and a great business bar located within the hotel. Recommend room 2222 (king bed w/ view of Central Park and small outdoor area). Traveled for business but looking forward to bringing my family back. In room dining is super expensive but is was very good. Wifi is additional.
BiG and clean room No coffee maker in the room and have to pay for wifi
Location, Baggage storage. They charge extra 25$ per day for "facilities". We had a broken lamp, aircondition that could not be set to lower temperature and problems connecting to the internet. The room was generally clean, but few things were not cleanned while we were there.
Perfect place to stay- within walking distance to so many things! Transportation desk clerk was very rude and the transportation requested didn't happen.
Location Radiator pipes baning all night no sleep at all
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
Only location is good Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
Hotel location is wonderful. Walking distance from so many NYC landmarks.
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
Near Times Square, cleanliness and open room with large window...
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Location After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.
I love the Park Central Hotel. It is our 2nd time to stay there. We originally stayed at Park Central in July 2014 and had an amazing experience all around. The staff, the room, the bathroom, the concierge, the location were all wonderful! Our 2nd stay in June 2016 was nice but not as excellent as in 2014. I booked the Park Central through hotels.com in 2014 and 2016. I chose it for the clean and well kept rooms, the location and the price is fair. In June 2016, We were put in a "courtyard room (graveyard)" because of the price that we paid. If we spent $75 more a night they would upgrade us to a normal room. This room had a window but barely let in any natural light. You couldn't see what the weather was like until you went outside. The bathroom was so tiny that the only way 2 people could be in there at the same time was if someone was in the shower and the other at the sink. The shower was a tiny stall! I couldn't bath without my elbows hitting the walls. Although, the similar price in 2014 gave us an amazing room with a street view and a huge bathroom (no need to upgrade). The staff on this last trip were friendly but seemed to be rushed. Not the cozy vibe that we had in 2014.
Excellent location next to Central Park Too expensive. Poor interior quality. Very old rooms. (There was no refrigerator !!!). The hotel pictures are not accurate of its true condition.
they were very accommodating and friendly. the rooms were perfect sizes and beds were very comfortable. the facility charge. we only stayed from 7pm at night until 12pm the next day so we didn't even use any of the facilities that were included in the charging so we thought it was a bit unfair to be charged that amount if we weren't even there long enough to use it.
Location Not friendly staff, small rooms, overpriced, hidden fees
Comparing with Hyatt (4 stars) in DC, Holiday inn (3 stars) in Buffalo and Holiday inn (3 stars) at 57th street NYC, this so called 4 stars hotel-Park central is nothing. The only advantage you have is location.1.The room is quite small, no coffee maker (I requested 2 times by phone, excluded I came to the front desk to request face to face),no refrigerator(you need to request, the quantity is limited and no one replied about whether they would supply or not.) 2.No hair conditioner in the bottle at the first night I stayed.After the third night, I left a note in the bathroom for the housekeeper and said"please refill the conditioner. Thanks." No one cared about this. The bottle was still empty. 3. Airconditioner was broken. Luckily the front desk changed a room for me. This is the worst experience I have in NYC. I am pretty sure I will not choose this hotel in the future and tell others about this experience. Again, if you don't care about the service at all, choose it. If you don't mind to walk several minutes more to Times Square or other sites and want better service and bigger room, Holiday inn midtown at 57th street is a good choice. And the rate is lower than park central.
Clean, comfortable, great location. Still not sure how much I will be charged. I was invoiced a certain amount which does not reflect the amount charged to my card.
It is near for everything,service is good,clean
Location - superb and convenient Recently remodeled - very tastefully done Pleasant staff Room - a king size bed with room. Hard to beat in NYC. I'll use it again if price is right. The "resort charge" of $31 per night.
Everything was clean and nicely decorated Parking $70/day
Room larger than typical for the area, staff were very helpful, walking distance to many restaurants and places we wanted to visit Though coffee places were nearby, it would be nice to get an early morning coffee without venturing outside the hotel. Perhaps marketplace kiosk could be open 24/7
This hotel is very well maintained, in a great location, and the beds are very comfortable! They don't let you check in a minute before the check in time.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Location Overall atmosphere less than satisfactory
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Very Clean, Very Modern. Loved it!
Very clean rooms, updated rooms, great service, great location.
The view of the city and comfortable bed
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Unlimited cookies! Location location location! The Maid staff was ready to clean rooms by 9. Forgot to put the do not disturb sign up lol. Rooms were always beautiful. Extra blanket should be in the room
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
Everything about the stay was top notch!