Hotéis em Manhattan, Nova York

Prós: Location

Contras: Service, prices, amenities, paying $16 a day for Wi-Fi, especially at these exorbitant room rates, ridiculous. I’ve stayed at 5 star hotels in New York for the past 40 years, and this is the worst ever. Don’t stay here! The towels are so threadbare and hard that I actually scratched my face after a shower.

Prós: Spacious rooms, beautiful lobby, amazing location and friendly staff.

Contras: Carpets in the room were dirty and very old. The bathrooms definitely need refurbishment- they’re much nicer in other 5 star hotels in NYC.

Prós: We had a wonderful stay at the Lotte NY Palace hotel. Staff was excellent, At the front desk did a great job checking us in and went above and beyond checking us in early and  was helpful with a question regarding wifi.

Prós: Very accommodating, professional & friendly staff.

Contras: N/A

Prós: Beautiful hotel with a great location!! The staff is excellent! We stay here everytime we come to NYC.

Prós: The room was spacious and I love the location

Contras: I really cannot find anything to say that I didn’t like.

Prós: It was a great location. The staff were always friendly and helpful and our room was extremely clean. We were really appreciative that we were able to check in to our room considerably earlier than expected.

Prós: The bed was comfortable. The service was great

Prós: Staff was weary helpful For some reasons my booking via booking.com was not reflected in their system but the manager did good job. Booked for me immediately the room gave us room on executive floor with best price, best views and complementary late check out

Contras: You better check you booking before arrival directly with the hotel Open Bar in front of the building may be used in a better way

Prós: Clean and friendly. A little pricey but nice.

Contras: The beds and bathrooms are poor if you don't stay in the Tower.

Prós: Spotlessly clean, personal service, well located

Contras: We had a small issue with the master switch for the lights in the bedroom that we were told they would fix the next day but they never did. That said, this hotel is lovely and I would recommend it.

Prós: Location, services

Prós: Beautiful property in quiet location with best staff and service. We only ate snacks at the bar but they were excellent and cocktails by Mark and Ivan perfect- they run a perfect bar with balanced cocktails and excellent service. Coffee shop attached to hotel is excellent. I never thought being in NYC could be a vacation it's always a chore for me, but the Loews changed my mind.

Contras: Nothing.

Contras: The pictures on the internet were much better than actual. Was expecting a lot more luxury

Prós: Location and staff

Contras: Staff, friendly and help full

Prós: When we checked in the concierge stayed for us to take us a seat and she would bring our keys over as they had to inspect our room first. We sat there for 45 minutes and finally I went up to ask about the room and a different concierge stated oh I'm sorry she went to Lunch. Our room was so hot I couldn't even sleep. Also when we asked the room services for something they never called back to let us know if they had it or not. Not pleased with what we had to pay and what we experienced

Contras: When we checked in the concierge stayed for us to take us a seat and she would bring our keys over as they had to inspect our room first. We sat there for 45 minutes and finally I went up to ask about the room and a different concierge stated oh I'm sorry she went to Lunch. Our room was so hot I couldn't even sleep. Also when we asked the room services for something they never called back to let us know if they had it or not. Not pleased with what we had to pay and what we experienced

Prós: The Lored is a wonderful and comfortable Hotel with a great location I simply love it!

Contras: Nothing

Prós: NICE HOTEL

Contras: the room was very small, dark and a tiny tiny bathroom.

Prós: The staff. Blizzard conditions, cranky travelers, brutal cold, they managed to make everyone feel welcome, meet requests and minimize wait times.

Contras: They will not serve the club sandwich in the dining room at dinner.at night, I do not want room service dishes/smells in my room -- and that would not make the club sandwich available. And the restaurants menu was pretty boring...

Prós: The location Food in the restaurant

Contras: Lobby was very chaotic Staff preoccupied,stressed out and glazed over Never told me about a delivery I was expecting and they had been noticed and still forgot Horrible elevator system in the name of security Restaurant service was slow and unhelpful. The Servers hung together like grapes. No coffee in rooms, poor amenities Felt they were motivated by revenue generation NOT luxe experience SO COMPLETELY Overated

Prós: The staff was very friendly and accommodating. I was upgraded to a room that was well beyond what I was expecting.

Contras: Pricy lunch, but suspect that is typical.

Prós: service at the pool was terrific

Contras: check out was difficult. We were told on Friday that we could extend our stay until 2pm and then later that evening we were told that we could only stay until noon. So we sat in the lobby for 2 hours!!!!

Prós: Very gorgeous bathroom. Staff was extremely nice!

Contras: View was the back of an apartment building

Contras: The air condition is very loud. I asked the staff to check it and they told me it is normal. I am a normal visitor of New York City and never have the problem with air condition noise.

Prós: I love the costumer service

Prós: Friendly and helpful staff. Modern facilities. Nespresso machine in the room with free coffee. Great location, only a few blocks from Time Square, yet still a quiet area.

Contras: Although our room was clean, and beds made up immaculately, the washroom floor never appeared to have been washed...although it had been swept.

Prós: The location

Contras: Did not live up to its star rating. Look elsewhere

Prós: The room was clean

Contras: The room I booked wasn’t what I booked and we were in the back of the hotel it was very noisy we can’t enjoy the balcony... Plus they charged me the fees in the end of the trip I didnt get it.

Prós: The staff was amazing! The room/hotel was the perfect mix of boutique and luxury. It was just a couple blocks away from Grand Central Terminal which meant we could get anywhere we needed with minimal effort. We felt right at home there!

Contras: Nothing!

Prós: Super friendly staff, location, modern, spacious and highly functional rooms.

Contras: Nothing

Prós: Well located

Contras: Stayed during summer, which means AC needed to be on the whole time, and it was incredibly noisy. I travel often and these things usually don't bother me, although in this particular case the noise was so loud we had difficulties falling asleep. The hotel does not offer much other than a relatively comfort stay for an average/high NY price.

Prós: Amazing hotel the size, plush bathroom and the balcony

Contras: No chairs on balcony

Prós: Ally, at the front desk was very kind to me and my mom, who is handicapped. She asked how we were with genuine caring and helped us find any help we needed. The housecleaning staff were swift, thorough and polite.

Contras: Keeping the housekeeping carts directly in front of the elevators required me to move them so my mother could maneuver her scooter to the bedroom. If I had not been there to help she would not have had enough space. Not sure if they could be kept to the side, there was a wall Phone there which may have needed to be accessible. Having a Higher toilet would have been better for my mother and we often find that in accessible rooms the toilet is low, difficult to get up higher toilet would have been better for my mother in the accessible we often find that in accessible rooms the toilet is low, difficult to get up from but typical it seems. Also, one morning the elevator was broken. We missed our early opening tour at the 9/11 museum. The Man at the front desk that morning said he would pass the information onto management. Someone from management called before too long, maybe named Rob, and gave us half price for that night. He asked if I was satisfied and I said yes. He was polite and apologetic and explained there was an issue in the neighborhood, a power surge have affected the elevators and several hotels. Man at the front desk that morning said he would pass the information onto management. Someone from management called before too long, maybe named Rob, and gave us half price for that night. He asked if I was satisfied and I said yes. He was polite and apologetic and explained there was an issue in the neighborhood, a power surge had affected the elevators in several hotels.

Prós: Room was extremely clean and staff was very pleasant and helpful

Contras: The room was extremely small. We were basically stepping on each other when we were walking around the roo. As soon as you open the door to the room, you are basically on top of the bed. The photos made the room appear much larger than it was.

Prós: Great location and very convenient to reach places by feet and metro. Due to the central location it’s pretty noisy till 1 am at least so wouldn’t recommend for family’s with smaller kids.

Prós: Rooftop, restaurants, location.

Contras: There was no bath, elevators were ridiculous- had to help every other person figure it out. No mini fridge.

Prós: Location great - close to shops and attractions. Cleanliness. Welcoming and friendly staff that was always available to assist you with any queries. Reasonably priced. Vibrant and unique hotel.

Contras: Buffet breakfast could do with more variety and the room size was small.

Prós: Nice new rooms, good ac, clean, helpful staff

Prós: The location was perfect. It nears the subway and Times Square. And the room is as clean as the pictures on the website. The breakfast was good but it would be better to change the menu every day.

Prós: Super modern hotel with friendly staff and a wicked lounge on the second floor that turns into a club at night :)

Contras: Rooms are a bit small but not a problem for me.

Prós: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!

Contras: Loved everything

Prós: Loved the atmosphere and overall environment.

Prós: Location. It was right where we wanted to be for walking around Times Square area. And there was reasonably priced parking adjacent.

Contras: Too 'hip' to be practical. Elevators required key card scan just to be assigned an elevator - which were small and crowded. Rooms: TINY. The stacked beds/bunk were not comfortable. You could not sit up fully in lower bed without hitting head on bunk above. The other furniture in the room was uncomfortable/unusable. Bean bag chair was so overstuffed could not be sat in. Folding stools really uncomfortable. Folding table collapsed, spilling wine/water all over the place. The sink was outside the bathroom area, and had little room on the counter. The bathroom doors were see-through, so no privacy. The 'lounge' was hard to access and packed with 'cool crowd' Do not come here with a family - it's not friendly for kids. WiFi was terrible

Prós: The room was too small I felt a little bit tie in the room

Contras: The bedrooms was too Small, barely could Fit me and my wife and In the website seems bigger

Prós: Breakfast and location was great

Contras: Rooms are very small

Prós: Great location, restaurant & club,

Contras: Rooms are tiny, but serviceable

Prós: Breakfast room was very convenient and food was good. Location of the property was excellent. Staff was friendly and helpful. Complementary drinks at the bar during the general power cut in Manhattan made our day. It felt like as if we were staying in our own flat in NYC. Brilliant.

Contras: There was nothing not to like.

Prós: Great location and easy access to subway and Central Park. We had a one bedroom apartment with loads of space.

Contras: Nothing

Prós: Perfect location, very helpful staff, all the facilities we needed were available( laundry, gym .etc)

Contras: I wish they’d upgrade the rest of the rooms like the rooms they’ve renovated

Prós: Pricy but great location.

Prós: Great location. Central Park 1 block. Exquisite service!!! Well mannered employees - ALL!!! Endured 4 hour blackout. All employees made it a party!!! Special letter of gratitude being sent to management !!!

Prós: Excellent location, friendly staff and fantastic accommodation.

Contras: N/A

Prós: very clean. could have been a view of central park since it was obviously central park themed.

Prós: The room was spacious and lovely. Reception was always willing to help. I loved it. Felt at home for the 5 days there. Also the location is amazing!

Contras: There was a fire stick however it only worked on the first day. This was fine as we didn’t want to sit around watching tv anyway

Prós: The location is excellent and staff are helpful

Contras: Parking fees too expensive

Prós: I did not like they do not clean the room every day, for the same price I can stay in a Hotel that do it

Prós: The room was clean, well maintained and quiet

Contras: The bed was not the most comfortable