Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
The architecture of the hotel ; hospitable staff and professional hotel management. The suite size and furnishing is luxuriously perfect for a couple on a leisure holiday. Between Venetian and Palazzo, you will not want to go anywhere else!
The pools. The large bedrooms. Choice of restaurants/cafes. Location. Having to walk through the casino.
Very nice room, big, new, great bathroom. Very good location. Service is horrible. They didn't find my reservation (had to wait for 20 min during checkin). There were sticky glass stains on the night table! The TV had poor signal, they came to repair it and were from 11pm to 12:30pm in the room trying to solve it without success (the first technisian just came to say to me to call again since his shift was ending at 11pm). The most surprising thing was that at 8 am a maid came into the room shouting room service!!! (can you imagine at 8am in Vegas?)...really horrible considering the price and being the famous Venetian...never again.
Aproveite o hotel. Excelentes restaurante e otima localização. Quando se esta hospedado no hotel a entrada na TAO é gratuita e vale muito a pena. Tive um problema no check in, no horario que fiz o check-in fui informado que não possuia quarto livre na torre nova, apenas na torre antiga e se quisesse um quarto lá teria que pagar. Porém 3 pessoas do grupo(5 pessoas) que estavam comigo fizeram check-in juntos e 1 min após o meu consguiram ficar no novo quarto.
Very well organized for such a huge resort. We were warmly received & guided to our room.
Size of rooms beautiful deco People yelling in the corridors at 3am
Amazing, I stayed in acouple of other hotels in las vegas and this one by far is the best, the room is amazing as well as the hotel- in the 2nd floor thair r the resturent as well as the shopping place and a mini river, you can even go on one of the small bouts there - its just amazing Well my room dint have a good viwe, I didnt want to pay more for that but I end up regrating that :p
I really like the placement and decoration of the suite room, and for the restroom, the shower and bathtub are seperated, it is very good. It is a little complex for going to my room from lobby.
good dining, calm, perfect location
The size of the hotel. Plenty to look at. Location on the strip. Good casino. I didn't get the room I booked.
Great customer service
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Rooms were amazing The music from the night clubs in the area went until 3 am
Room was older feeling for such a new hotel, and for a lesser price, vdarra or palazzo are infinitely nicer and amazing in comparison.
Smoking in casino
everything but the wifi please up you wifi game!! It is one of the most important features!
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Location is great. Self-check in system was very cool. able to skip long check in line We had a non-smoking room, but there was smoking smell around the entire floor. It was bearable though
The staff, room, location, restaurants The elevators. ALL ELEVATOR banks are extremely slow and overcrowded. In some cases 20-30 minute wait to get to your room (or down to the lobby)!
Location is great. Staff was friendly. Price was good. Only thing I didn't like was that there was no soap. I don't Use body wash
The price didn't match the room, I figured the room would have been small with no amenities but it was the exact opposite. The room was large for just one person and came with refrigerator and microwave and I had a great view of the pool. It was also fairly quiet on the floor. Nothing to dislike at this time.
great location! lots of fun things to do right around the hotel. great pool! the nook and nook express is seriously the best little restaurant ever! when checking in we were told that our booking for a non-smoking room with two double beds was a "request" and because of that, we were bumped to a smoking king room. this was at 1:00am after having stood in line for 45 mins (the self check in kiosks are a joke). we accepted our fate and couldn't argue with the front desk woman as we didn't have a copy of our hotel booking itinerary on hand. she did hold a room for us for the following day but the bad impression had already been made. after checking the booking itinerary there was nowhere on it stating that our room type was just a request and this is why i am so irritated by the whole situation. what's the point of booking of the room you want if they just decide to change for you themselves??
This is a great budget hotel to stay in, the rooms were very clean and modern plus the beds were comfortable. Wonderful staff and location. I would recommend staying here Sunday through Thursday, Friday night was really crowded. This was expected for the price, the pool was small but fun, unsavory groups of frat boys walking around partying in the hallways, and very crowded elevators so crowded you had to wait awhile to get on.
Price for stay Wi-Fi is limited to a certain number of devices in rooms. Not a good selling point when most people travel with multiple devices.
The staff solving my inconvenient with room Smoke odor in the entire hotel. An extra charge for resort fee that I was not awared.
the hotel was a great spot to have a classic las vegas feel without paying the las vegas prices. you can enjoy nice rooms, casino, and a pool all included. the rooms were a bit small and the elevators took forever to come when called. the hotel is not a premier hotel but on a budget it is worth a try.
The location was great, staff was overall friendly. To start this place is truly a maze. Waiting for the elevator was a nightmare. I feel like I spent most of my time waiting on one. I got so sick of waiting I took 20 flights of stairs down to the casino. Saturday morning between 7-8 am I woke up to a fire alarm in the hotel. Can I just say this hotel was more stressful than I imagined. I was really disappointed. I have added this hotel to my do not stay list.
The price of the rooms were about $75 with resort fee. The Internet service did not work.
Vista da Strip é incrível e o quarto é bem confortável. Serviço da equipe de frente do hotel quando você chega de carro é muito ruim e grosseira. Não dei gorjeta por que achei o serviço ruim e o funcionário foi mais grosseiro ainda. Equipe do balcão do check in pouco atenciosa. Taxas extras no check in são muito desagradáveis.
Very nice room. Night time registration staff was very friendly; day time not as much. We had to switch to another room because the first one we were in sounded like a strong breeze was constantly blowing, almost as loud as if a vacuum cleaner were right outside our door. They moved us immediately upon request.
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
The hotel was very nice with great staff. The location on the strip is great! Food was outstanding in all of the hotel eateries. Very easy access to all of Vegas either walking the strip, seeing the Bellagio fountain show across the road, or catching a taxi to see more of Vegas. Had prepaid for our room we thought and then was stuck with an unexpected resort fee upon arrival. Prices for everything from restaurants, drinks, to gift shop items are outrageous.
lady at desk who helped me to check in, was the best. friendly, efficient, and knowledgable.
No free parking . Was not given the option to park for 20 mins also while I checked in. I had to drop my rental car at the airport and return in Uber. While checking out luggage services refused to get my luggage at the North End entrance which is the designated pickup spot for Uber/Lyft ( this is deliberate to force you to use cabs) . I had to carry 2 carry ons and a large check in bag from one end of the hotel to another (half a mile almost) to reach the North end . Luggage services did not provide a trolley as well. Very disrespectful of paying customers. Luggage services , parking rules
Eateries on property The experience, the crowd, the noise in the room, the drip all night long in tap of tub
. The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place . The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place
Bed was comfortable. Nice to have a coffee maker and a fridge. That the housekeeper didn't replace our used wash cloths. No shower cap and bad bathroom lighting.
The hotel is beautiful and much larger than appears on the outside. The pool side area looks inviting and they do offer a spa/gym that looks agreeable but my visit was purely for business purposes this time and I was unable to use these amenities. I had dinner at Mon Ami Gabi and it was fabulous. Menu was fantastic, staff was friendly and attentive, and the food was all brought out as requested and very very good. Petite Suites are gorgeous with a nice meeting/sitting area and two bathrooms which was convenient and the beds were comfortable. Upon arrival there was a very long wait to get checked in and it seemed like there were more employees standing around rather than calling on guests to help them. They have "rapid" check-in machines that seem like a waste of space as I couldn't get it to work for me no matter how I tried. The first room I was checked into was a beautiful petite suite but had a rancid smell and upon calling maintenance and waiting roughly an hour they came in and told me there was a gas leak coming from the sewer due to a broken seal in the toilet that the maintenance guys were aware of and shocked they actually put somebody in the room. Instead of helping relocate me and my luggage they had me pack my bags and go back downstairs to wait some more so that I could get reassigned a room. My second room smelled equally as bad but like a children's pool that hadn't been cleaned all winter. Within 15 minutes I had a horrible headache and was back downstairs. They moved me a third time and offered me a small credit to use in one of their restaurants or spas. Although this did not make up for what I had already been put though (and the stress, anxiety, and headache I was now stuck with) I was running late to a meeting that I should have had plenty of time to prepare for so I took what I could and ran. I had my meeting at their French Bistro and it was lovely. My bill came, I charged it to my room, and retired for the night knowing I had a very long day ahead. After getting back to my room I realized they have no water located in the room. I was exhausted and the thought of going back downstairs was dreadful so I just went to sleep. Upon waking I found my bill and realized they had not removed the credit I was given for my previous days troubles. I called downstairs and they told me that the restaurant, although located at Paris, is not owned by Paris and therefore was not approved for the credit. I was told if I wanted to speak with somebody at the desk upon check out then I was more than welcome but there was nothing they could do for me. So back downstairs I went, again. After waiting a few minutes I was helped by a lovely lady who tried her best to understand the situation and show that SOMEBODY in that hotel cared at least a little. At the end of the day I got onto a flight to come home wondering if I could every come back to Paris for anything more than a restaurant that wasn't even owned/operated by the hotel. I travel to Vegas for business multiple times a month and would like to be able to say I would try this hotel again but I am extremely unsure at this time.
Location was great! It is hard to get to your room. Especially when you have luggage.
30 a night. Had to stay in manor across street.
Room was nice. Rooms have no refrigerators or microwave or coffee pots. Parking was always a drag to find, tv didn't work and no one came to fix it. Everything was so expensive even water cost way to much.
The rooms the shops The tables and the play not many people
Staff was courteous Location undesirable Room extremely far from the check in counter
The low room rates advertised were for cheap motel rooms a long walk from everything else. Having to upgrade to get a decent rpoom convenient to everything.
The front desk at check in was accommodating. The beds are comfortable. It was nice to have food options within and nearby the hotel. The sink in our room was clogged/blocked so the water took awhile to go down. The shuttle to the airport was cash only and only shuttle. Should be shuttles to the strip.
Don't like nothing about the hotel. Everything looks old and broke down. Needs to be updated ASAP I didn't like the way they try to draw a map for customers to their rooms which is confusing. Don't like the way the rooms are out dated. Looks like a motel 6 but worst.
Convenient Can't have a hot coffee in the morning because no hot water available.
Room was fair Building was dirty and a bit sketchy.
This is the second visit. Back in the first time, I think it was good place compare with other cheap motels,there is no refriger though. Poor water pressure and cleanliness. I found a nail tip colored with red polisher... They shoul be more careful with the house keeping.
Shower. Clean. Nice bed. Room had a view of the parking lot 2nd floor, disappointed. There was a loud rumble equipment noise all night, maybe air conditioning unit outside the window. No literature on Strip in room.
Clean and good sleep.. Nothing..
Gym, Tournament of Kings, comfy bed Pool not that clean & not open long enough. Room could have been more thoroughly cleaned. Shampoo, soap could be better quality.
some staff snell of smoke everywhere. prices of small items, [like water], no pay out in gambling, agree of rooms eqipment and furniture, operability of safe, could not get a cup of hot water from Starbucks,
Proximity to the strip was great. Beds were great. Outdated. Was here for the basketball games.....Sports book employees seemed not to be happy. Had to make hundred dollar bets to get a drink ticket. Beers by the sports book were $9.50. ridiculous.! Probably will not stay again because their are better values out there.
Resort fee is way too high for what's offered. Way!! And they nail you for 8 dollars a day parking. Such a rip!
its location to the airport was great There was a stain on the floor, either from juice or vomit. when we arrived in our hotel room it was still wet from trying to be cleaned up and the stain was clearly visible. The cleanliness was not the greatest. there was hair in the bed sheets. it was clear that the maids did not do their job to the fullest
It was clean and comfortable and located right on the strip. It was a little rundown.
Easy access to strip They had Roaches, That's the only thing we didn't like
Very poor customer service. From the moment we arrive. Customer service at the frint desk was poor and rude.
Everything was faine but your garage and valet parking I didn't like the fact that your parking was to far from casino/hotel and we had to walk along way and your valet parking guys didn't act professional at any time they wer full before 7
? When I arrived there were 300 people waiting to check in and even though there were like 15 check in stations only 3 people helping. 2 hours later when I got my key and got up to my room my upgraded king was not upgraded at all nothing special nothing different to include no fridge and an old TV with a very bad picture. It's just a hotel nothing special
Rooms, pools, workout room were all good. Delays in checking out, skeleton crew, trying to charge another 40 bucks per teenager in top of the pricey resort fee. Gouge
Free parking was lovely! And so many great restaurants and shops within walking distance!
Location, casino, upscale The bed and pillows horribly uncomfortable for a 5 star propert
The hotel lobby is gorgeous. The rooms were nice and tidy. Overall, a good place to stay.
The room was very spacious and clean. The bathroom was clean as well. Roomservice were fast and most of staffs were nice. Overall it was very clean and cozy. Somehow the security alarm went on at 5am while we were sleeping. It was very annoying and wasn't pleased with that. When I checked out I mentioned that to the staff. she told us that it was just the security alarm and acted like it is just nothing. Besides the alarm thing, other things were okm
Check in was very easy. Food and drinks are very expensive.
Complimentary water , coffee and wifi not provided
Staff was quite pleasant and seemed genuinely interested in our experiencing a nice stay at The Palazzo.
The room was soooo beautiful and large and had a great view of the strip. There wasn't anything we didn't like. It was fabulous.
I loved the size of the suites and the comfort of the room. It was the perfect size for my group. The cleaning lady did not come in to clean when we asked her to come back after we left. She did not come back to later in the evening and she did not do a good job of cleaning.
The room was pretty and our cleaning ladies greeted us everyday and were really super friendly. For the price, we would've preferred a nicer view....when we booked it led me to believe we would have a view of the strip but when we got there, the front desk said they may not even have the Bella Suite at the Palazzo available. It was confusing. They finally made one available... but honestly this hotel is way too expensive. Not impressed. And that's sad...
Staff very professional and helpful, room neat and clean Noise of cleaning near our room in the morning, can't sleep in or nap mid day, but it wasn't really that bad, I know they have a job to do
Didnt get my room cleaned by the staff during my stay.
Great location, right on the strip with easy parking access, helpful staff and fine dining. The events I was there for where in the Grand, so it was just a short walk to them from the room. Great A/C, so important on a triple-digit temp weekend and powerful shower. Some mold in the shower stall and peeling stall floor material, security card readers on the guest wing were not working, so anyone could walk right in. long walk from room to parking, but that's pretty much all of the big hotels. The room was a bit less than luxurious for the price, but I was paying for location anyway.
I liked the overall feel. The staff in every area is great. I felt that they were way overcharging for all the extras such as food. Also, the restaurants had very limited hours.
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
Great location, friendly staff Room smelled bad, carpet and walls were dirty
The staff I got a extra 139.00 charge to my card credit from the hotel. I contacted the hotel and no one could tell what the extra charge was for. I asked to have it to be removed and as of this morning, one week after we left nothing has been done.
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
Parking is not included and a surprise extra cost. Starts your trip bad.
I liked the fact that our room did not smell like cigarette. I like the comfort of being able to use the monorail from the hotel. However, the room was "basic!" I was expecting the room to have some luxury. For the amount of money spent on that room I was expecting more. I dislike the fact that we were billed $10 per day for parking. Our room keys continusly gave us problems. They wouldn't open our room or did not work at the parking garage.
Clean and well maintained Hidden resort fees included at the end
The restaurants were delicious, the hotel is huge, and the staff were great. The pool complex is awesome, and the lazy river was very fun. Highly recommend Morimoto's restaurant and the new Crush. Resort Fee: This needs to go away. Our room did not have a mini fridge or a microwave (kind of annoying). A little on the small side.
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
The staff was incredible after initial checkin we got married and we always wanted to stay here. From the staff helping us get a fridge for our top tier of our cake, to the staff trying to fix the dilemma of it not fitting to the celebration of our new future as mr and Mrs our entire stay was so memorable and we can't wait to go back and stay there again. Thank you so much again to Ernesto Rebecca g and Enrique ohhh and Mariah look for them when you go to the Cosmo they'll do Right by you! I didn't like checkin it's a bit slow and enough desks staff were not available considering it was a holiday weekend it should been over staffed. The most upsetting upon arrival was the gentleman Dave who checked us in, he wanted to rush us out as well as upsell me without really trying and while I stood in line watched him look over at the line pretend to do busy work and after 20 mins of watching finally have him call us over to start the check in process. He didn't even say congratulations or ask if it was our first time where we were from let's just say he forgot all his customer service skills or was filling in cause it was not pleasant. Besides the initial start to our wedding weekend the middle and ending was vindicated and amazing.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
It is a first class Hotel with excellent accommodations and friendly staff. Limited and costly food to choose from.
The hotel had everything good food, clubs, shopping.
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
Well taken care of. Excellent bar tender -- Tina. Clean rooms. Nice pool. Food at the restaurants, anything from the stores, drinks at the pool were all way over priced. Considering the money they're making from the gambling and shows, everything was easy over priced. Allthough, I think the strip had gotten very expensive. It's not the old Vegas...
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
Ok room and facilities Hidden resort fee charged to every customer
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
Restaurants, roller coaster, nice shower. Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
From the second you enter the building you realize that it's a 5 star hotel and casino. There are multiple pools and the rooms are very nice and spacious. The gambling floor is ample as well as the shopping and food options. I'm not sure I could ask for anything more. I highly recommend!!
Went to vegas didn't have a room went to a casino to get a room pretty expensive so I looked online and found the wynn at a good price. First time staying there ot was very nice inside and out. rooms are great would like to stay there again. Thanks Maybe just getting asked for the card every time went back to the room although I can understand why o well
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
The Wynn is always the best.
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
Loved the outside coming in. Lovely decor and rooms modern and spacious. Bed super comfortable. Loved the waterfalls and teppanyaki restaurant. Great customer service. Smoke!
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
The rooms are REALLY nice and clean. Even if your a guest of the hotel you pay $18 Valet. The parking valet is too busy and takes so long to park and pick up your car.
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
The rooms are some of the best in Las Vegas. The motorized drapes, light controls, etc are over the top. Beds are very comfortable. Food in restaurant was top quality. Check in process is one of the WORST in Vegas. I am not sure if its their infrastructure, software or process but I waited in line for over an hour. What I also observed is the clerks have a book with pictures of the rooms and it seems like they are trying to up sell larger rooms. When you are dealing with a lot of foreign guests with a language barrier, this process takes significant time. Literally, some guests were at the desk for more than 15 minutes for check in process. I like hospitality but having long conversations explaining everything about the hotel and Las Vegas in general need to take place at the concierge. Not sure if I will subject myself to this again. Beverage service in Casino very very very poor. Had 8 in our group at Black Jack table and could not get service. When I tried to go to the bar and BUY drinks, they would only sell one drink per person standing there at the bar. Dumbest thing I ever heard. After remembering this, I am sure I will NOT subject myself to this again. No more Wynn for me.
They tried charging me extra money at every turn, the rooms are old and outdated, no fridge in any of them, the staff was horrible from the front desk people to the maids, everyone had attitude. I could have paid way less and gotten a better hotel by going to say The knights inn rather than spending my money at that place. I will never stay at the Luxor again. The pool closed early, the hot tub was Luke warm at best. They need new management.
We spent 2 nights there our room service person didn't come to late in the day so we didn't get any cleaning done and we had to call for extra towels . And waiting in a long line to check in was awful after traveling.
Location. Mobile check in. Clean and comfortable. Not too smokey in the casino. Parking was very difficult. There was no first floor parking so we were told to go to the second floor. There was no signage. We couldn't find a way to get to the second floor. Just had to circle to something became available.
Cannot deny that the overall offering is a great value. Mrs. Donna at the registration desk was wonderful. Public House staff were all excellent and greeted us every time like we have been here many times over. Showing its age. I need of an overall facelift. Common areas seem to be kept up well however the elevators, hallways and rooms are quite worn. I did have an issue in the deli. in line waiting for my order #98. #94-97 (persons unknown to me) we were all standing there waiting, Everyone took 1 step forward and received their orders without hesitation. #98 she recoiled and pulled the order back and asked me for my receipt! Why did you not ask anyone else for their receipt, we have all been standing here for 5+ minutes? I guess 'I' looked like the sandwich thief that they have been alerted to!
Was nice being next to Las Vegas strip. Did not appreciate the hidden fees they charged me for at Luxor, rooms didn't have fridge or microwave, I've had better rooms for half the price, but I guess that's what you pay for location. You won't see me their again that's for sure.
Better value than neighboring hotels Rooms a bit older.
The LUXOR is a BIG, Fabulous place! You can literally find about anything inside of those walls from dining to shopping to entertainment. This is, of course, in addition to the Casino. My favorite place to eat was the Backstage Deli. The food prices were the most reasonable of any place in the Luxor. The food at this establishment was wonderful and the portions were huge! The staff was very courteous and professional each time I was there. As I understand, it is open 24 hrs. I would recommend this eatery to everyone. The room was neat, clean, and made up each day at a repeatable interval. I liked that. The Luxor is a bit on the expensive side, but it is a Vegas icon which I imagine allows for some of the pricing strategy. I did not care for the stench of cigarette/cigar smoke in the casino/main floor area. From the moment you step into this area, that stench can be a little more than overwhelming as it stays on your clothes and in your hair after you leave. Surely an organization with the amount of resources at its disposal as the LUXOR can effectively devise a solution to remedy this problem. Although I understand that the management philosophy is to keep people in the casino rather than in their rooms, the room still needs a refrigerator in it. I found this omission to be rather inconvenient.
I've been in Vegas 3 times and no doubts that Luxor was the best resort ever. I had everything that I want in one place. Rooms are kind of old but I think is because of the themme. Not a bad thing, rooms are incredible and clean. I was happy with my choise of hotel this time. Trully recommended.
Nothing Smelled, gross, dirty, bad staff, horrible room
I like how it was super easy to find everything & remember where everything is at. Amazing experience I liked everything. Nothing here to complain. Can't wait to book again
Comfortable bed. There's no refrigerator, coffee maker in the room.
Luxor is on the strip, has a cool theme and is pretty fairly priced for being the experience that it is . We had possibly the best waiter we've ever had. The easy connection to 3 other hotels was also very nice. First the buffet was mediocre. The hours for the pool are super limited. Finally, it just seemed phoned in to me. My room overlooked the central square of the pyramid, but it was the back side of some store fronts. The view was of some generators. Someone nearby had a cat which was clearly left alone for two nights, and it was lonely. It meowed the whole night both nights my family stayed. The staff apologized but didn't do anything about it. When all was said and done, it wasn't great.
Everything from the front desk employees , cleanliness, & modern look. N/a
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Room layout was smart and fit my needs
Clean new Lower key Close to cosmo Pool just ok
Room Too much dust to clean in the room
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
The location, actual room, amenities were great. Glad that they had a bar on the property My room had a defective closet light, it was hard to see inside
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
The tv in our room did not work and nobody came to fix it.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
How clean and fancy everything was That I only stayed one night
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
Spring for the Petite Suite, well worth it!
Loved our room asst
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
The entry level room was amazing compared to other hotels Nothing bad to say
We are big Trump fans and really enjoyed the experience. Because we are big fans and want you to do well, we noticed the carpet in common areas is ready to be replaced. It was more of a walk to the Strip than we anticipated , and not convenient when mall was closed.
Elegant simplicity. The rooms were very nice and clean. The hotel itself was also very affordable when I compared it with others and it was close enough to the strip, this was the determining factor to go with this hotel. It's also next to the Fashion Mall, which is nice if you live to shop. I love working out so a bigger Gym and and Spa would be a nice bonus.
It was off the strip. More quite and relaxing
Loved that there was no smoking and no casino. Good security. Nice kitchenette. Didn't feel like they were out to gouge me for every penny like the other place we stayed at in Vegas. Would have liked a better area to watch the football game with bigger TV in the restaurant/lounge. Not unique to Trump but I don't like the resort fee or the forced gratuities in Vegas.
Excellent rooms: roomy, clean and well noise insulated! Professional staff all around the hotel Convenient free valet parking The most comfortable stay I ever had in Vegas!
No gambling no smoking great They have a large tv in the Pool table section how did not work for days I mention it no body care very disappointing during Basketball and Hockey play off
Everyone was polite and very helpful other than the flat pillows everything was great The pillows were kinda flat
Thie size of rooms and bathrooms were great! Along with the little kitchenette. The complementary Valet was very nice along with The carpet definitely needs changed out and updated. Found it looking very dirty and ragged.
I like everything about this hotel... hassle free parking with their valet. Courteous staff, big sized room, huge bathtub which can fit 3 people in... and this was just their ordinary room. It's too comfy we don't want to leave the hotel room :)
Room smelled like a nice man cologne. Clean. The spa area smelled great. No depressing casino in the lobby. Next to the mall. Nice view. Has shuttle and valet only. Huge Walk in shower and large jet tub. Huuuge Trump toiletries. Jet tub would not stay on due to being glitchy
Overall great facility, but unable to cool the room was a bit disappointing...coming from Alaska, low 70s for a room temp is uncomfortable.
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
I've always stayed further north and this is the first time at Mandalay Bay. I was lucky to be on a high floor overlooking the strip. The service was great and staff helpful. The Michael Jackson show was one of the best I've ever seen. My room did not smell of smoke. The casino smelled of smoke no matter where you were. The location was a few miles from the center.
Pools atmosphere cleanliness views Hidden fees I did not expect High price of food each time
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.
The crab legs. The line to check in was 2 hours long. The car was damaged in the parking garage. WiFi was not secure. Pay $5:00 to use the coffee maker. Restaurants all cost more than they were worth. Management seemed indifferent to all customers. Never even heard anybody win on the slot machines. Our room needed a rug doctor. The only guests that smiled were shooting cocaine.
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
Horrible customer service. Someone walked in my room while I was getting dressed. They then deactivated my key and I was locked out of my room. They then said I didn't have a reservation when my belongings were still in the room. It was a nightmare.
Loved the beds, and the rooms That it took over 2 hours to check in. That the great pool, was wall to wall people, so really hard to enjoy. Smelled of weed when we got off the elevators.
Friendly staff Resort Fee's
Location, amenities, restaurants Main pool area closed for renovation
There was almost no in-room amenities like tea/coffee/bottled water... Also, parking is not free... Finally, resort fee is extraordinarily high...
Needs a makeover
Only part of the entire stay that was positive was the Operations Manager finally coming through after having complained 4 times about my room and it still not being resolved. Housekeeping was an absolute joke. Leads me to believe that there is no communication between front desk and housekeeping. First night I check in, got a room with two queens. Almost jumped in to be to notice a big urine stain on the sheets. Thank God the second bed was clean so I slept in it. Oh did I mention the clump of long black hair on the ice bucket. Reported the issue the following morning and the girl removed the resort fees for two nights only to come back that evening to find the issue still glaring at me in the face. Reported the issue the following morning to the same girl I talked to the prior morning and this time all she offered was to remove one more nights resort fees (apparently as issues escalate the process to resolve the issue is to make the customer less happy). Much to my surprise I found the issue yet unresolved that evening when I returned to my hotel room. At this point I was thoroughly disgusted, what else wasn't cleaned in my room prior to me checking in and during my stay I wonder. Having found the issue unresolved I marched down to the desk to talk to someone that would give me more than a "We have done the most we can do" speech. I asked for a manager who too while apologetic had his hands bound with what he could do. When I asked him to go up to my room and see the issue for himself he informed me he had no idea that issue was unresolved for three days now. Eventually he pulled some strings and got me a ticket to a show and $50.00 credit for dinner. I work in the service industry and know that what most customers want is for the issue to be corrected and to some extent to be taken care of. After my first day that's all I wanted, I didn't ask for any money (company trip, company expense) so how hard is it to acknowledge a breakdown somewhere in the system, apologize and take care of the issue.
Loved the experience at Mirage Hotel. Very friendly crew, great room and great restaurants. Whenever I come back in Vegas I am definitely staying at Mirage again.
The bed and pillows were very comfortable. The sink drain was off the track and "closed" I fixed. The shower - the ring at the top kept sliding down to the shower head. The radio/alarm did not work. Lack of consideration for other patrons - sexual sound could be heard through the wall, the drunks yelling/swearing in the hall in the wee hours of the morning. No room in the refrigerator for any "leftovers" - it was filled with liquor, water so that there was no room for the leftovers I had.
Very expensive, expensive resort fee with no coffeemaker, charges for TOUCHING the mini bar, no access to a fridge, horrible smoky environment.
Beds were soft, pool was amazing and the view was incredible. I liked that the windows did open a little when the room got stuffy.
Did not like how they sneak in the resort fee charge
Quick, efficient check-in. Was offered a special offer to upgrade to a suite for an extra $75. Very quick valet parking services. Rigid check-out time
The casino and staff were nice For over 120$ for a room, I expect a little fridge and microwave in there. Even Motel6 has those lol. It was also a $20 charge to valet park the car, something that should be free for those staying at the hotel. Next time I'll just stay somewhere cheaper.
casino starting to look run down. food/resturant pricing seems high.
Room , casino
Room size Hidden fees, clerk not friendly
The area we stayed in was dirty
prefect location and good pool. Not impressed by the rooms which were supposed to be newly renovated. Overall, great location with plenty of good restaurants and bars close by. the room was below average but how long are you in the room?
Location was great and right off strip. Walking distance to most attractions. Poor water pressure in room, no bathroom exhaust fan in room.
Good location, good pool No fan in bathroom, my AC wasn't working, I paid extra for view and got a view of back of buildings. No re refrigerator, even motel 6 has a refrigerator.
I liked the location. The hotel is right there near the strip and easy to walk to food and shopping. The lady that checked me in was really nice. The room was dirty and out of date. One thing that really frustrated me was the parking. I think when you check in they should explain parking to you. I tried to use my room key for parking and it still charged me $8.00. I probably won't visit Vegas for another 15 years.
The light on the bathroom didn't work. The iron didn't work. Check in time is at 1pm if not there's a early check in fee.
Location seemed central to lots of stuff in Vegas. Casino and storefronts in the hotel. Price was reasonable. Sinks did not drain. Super irritating to have to had shaved, brushed teeth in a sink that wouldn't drain. Not worth changing rooms because I was there one night but this will definitely make me think twice about looking here again.
Price Worn out. The facilities look used and abused. Furniture in the room is horrible. Even the pillows are exhausted. The hallways look like they have seen much better days.
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