fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Very well organized for such a huge resort. We were warmly received & guided to our room.
View room description is misleading. Only view was of empty pool. View limited view of strip. Save the $40 per night for upgrade. There at of the hotel was awesome. Will come back with standard room.
The architecture of the hotel ; hospitable staff and professional hotel management. The suite size and furnishing is luxuriously perfect for a couple on a leisure holiday. Between Venetian and Palazzo, you will not want to go anywhere else!
The pools. The large bedrooms. Choice of restaurants/cafes. Location. Having to walk through the casino.
The size of the hotel. Plenty to look at. Location on the strip. Good casino. I didn't get the room I booked.
Size of rooms beautiful deco People yelling in the corridors at 3am
Very nice room, big, new, great bathroom. Very good location. Service is horrible. They didn't find my reservation (had to wait for 20 min during checkin). There were sticky glass stains on the night table! The TV had poor signal, they came to repair it and were from 11pm to 12:30pm in the room trying to solve it without success (the first technisian just came to say to me to call again since his shift was ending at 11pm). The most surprising thing was that at 8 am a maid came into the room shouting room service!!! (can you imagine at 8am in Vegas?)...really horrible considering the price and being the famous Venetian...never again.
I really like the placement and decoration of the suite room, and for the restroom, the shower and bathtub are seperated, it is very good. It is a little complex for going to my room from lobby.
Amazing, I stayed in acouple of other hotels in las vegas and this one by far is the best, the room is amazing as well as the hotel- in the 2nd floor thair r the resturent as well as the shopping place and a mini river, you can even go on one of the small bouts there - its just amazing Well my room dint have a good viwe, I didnt want to pay more for that but I end up regrating that :p
good dining, calm, perfect location
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Smoking in casino
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Great customer service
Nice, but not 5 stars
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
everything but the wifi please up you wifi game!! It is one of the most important features!
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Vista da Strip é incrível e o quarto é bem confortável. Serviço da equipe de frente do hotel quando você chega de carro é muito ruim e grosseira. Não dei gorjeta por que achei o serviço ruim e o funcionário foi mais grosseiro ainda. Equipe do balcão do check in pouco atenciosa. Taxas extras no check in são muito desagradáveis.
It's in an amazing location close to everything. The restaurants are great and the shows are amazing. Also, the housekeeping staff were really nice and attentive. Some of the casino staff were extremely rude and condescending.
Nothing My reservation was never booked. I arrived there from a 6 hour flight and did not have a place to stay. I had to stay on the phone with Getmearoom.com for two hours. My daughter was tired. Had to go to another hotel. I will never use this web site or Kayak again. Worst experience of my life.
The price was right the decor is a bit ourdated
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
We arrived early in the am so our room wasn't ready, so they offered us an upgrade to a suite for a very reasonable rate, we took it. The room was very comfortable, and I liked having the extra space. Everything was clean, the temperature in the room was perfect, as I like to warm, and my husband likes it cool. (we traveled in Jan). I liked the convenience of the tram which stops at several hotels as you work your way north to the Stratosphere. I also enjoyed the spa, getting a massage and using the whirlpool and sauna too. The staff all around the hotel was incredibly friendly. I would stay at MGM again. What I missed was a clock, a coffee pot, and a refrigerator to put our leftover food in. You can't use the mini bar fridge for food or you get fined $50. You have to rent a separate fridge for $25 which I think is totally ridiculous.
Our housekeeping lady really nice There casino employees were very rude and in a way racist
Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.
Room service never came in day before we left. Ran out of toilet paper. Ice machine was broken. Told to go to another floor for some. Outlets on wall don't hold your plugs they fall out.
The hotel keys didn't work when I first arrived at the hotel and had dragged my stuff up to my room. When they didn't work I was pretty bummed, but the cleaning service who were nearby were kind enough to let me into the room and get in touch with the front desk for me. They were gracious and upgraded me without hesitation.
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
room was given away and no reservation. had to argue for 30mins to finally get a room at 3AM.
Had a good time,nothing extravagant. it was a 3 star hotel at a 3 star price. I would stay at Excalibur again. The pool was closed during our stay in late December,which was an annoyance due to fact that access to the pool was a part Of my "resort fees". Also when I booked my room I read that parking would be free,which was completely false. Parking was $8 per day,$13 per day for valet.
Only hotel I have been in last few years that doesn't have in room coffee !
Responsive customer service addressed concerns quickly. Convenient location on the Strip. Still felt expensive given what we got. First room smelled like sewage and had trash on the floor. We requested a room change. New room had a broken lamp, broken soap dish, not enough soap, and a toilet that would stick and keep running water. Blankets were very thin; we were cold at night and had to get an extra set of blankets. Wifi was spotty. Costs extra to get/use a mini fridge.
Great view from the room Overwhelming smell of pot in hallway there was no coffee maker in the room and I paid a resort fee equal to my room cost but the pool wasn't even available not even a hot tub
I liked the price and proximity to everything No fridge or microwave and they charge any little fee for a "nicer" room.
It took over an hour to check in, had a bad experience with a bar tender gave a bad attitude because I sat down at the bar and I already had a beer in my hand which a waitress had brought me while I was playing.
The staff were great. Friendly and very helpful no coffe pot or refrigerator in the room. Meant to force you to pay obscene prices for the in house vendors. No longer any free parking.
You won't go wrong staying here
I love it. good !
Since I was there on business, Wifi was VERY important to me and that feature was outstanding. It was easy to use and lots of bandwidth. Rooms were spacious and bathrooms were clean and had an updated design, getting rid of the silly bathtub. Blinds didn't work and were partially open. Could not be closed completely or opened up complete. 2 notes to staff using the provided form on 2 days were ignored. Shower drained slowly ironing board was not put back. (2 days)
Location... Charge for parking....go ahead....I'll just take the deuce...
Parking is getting worse. Especially for me, parking fee demonstrates sign of stinginess and greed which M life resorts started charging. I will always and recommend others to try to avoid M resorts since the standard has dropped.
Nothing good about this hotel. This is the worst hotel I have ever stayed. The room is inconvenient to access. Outside and inside are very dirty. The smell is terrible! Worse than the motel I lived twenty years ago. For God sake, pls take this hotel out of your site.
Nothing I liked. Rudeness of staff. Room heater only put out cold air. Couldn't look out the windows to see Vegas hey were so dirty. This was my first time in Vegas and the experience was not a good one. I was very disappointed in this hotel. I chose it only because my daughter and kids were going with us but canceled due to one of the grand kids getting sick.
I like that it was satisfactory, good for adults and kids. I didnt like that some facilities were not available during certain seasons.
families with youngs kids did not make noise at night beds did not have a full blanket
Hallway smelled like urine, room smelled like smoke, no minifridge. Puke on ground in hallway.
a/c -heater never worked
Got to sleep comfortable No blankets just sheets
The facility was very clean and smelled great, the staff was very friendly and helpful. There was an issue with my check in, I was accidentally charged more than what I was supposed to be charged but the receptionist and manager corrected the problem immediately and gave me some extra bonuses for the inconvenience. The room was absolutely perfect. Very clean and fresh. Most comfortable bed I've ever slept on! Very satisfied and will return for sure
The price was ok. Now I know why Found bed bugs. Staff seemed to not care much. Moved me to a smaller room, with no compensation. And this happened on my 35th birthday. Thanks Circus Circus
Low room rate High resort fee Slow and intermittent wi-fi No hot water in the sink very low water pressure in shower Thin walls TV remote had no channel up/down
DID NOT CHECK IN, STAYED AT A DIFFERENT HOTEL. I WAS ASKED FOR MONEY TWICE FROM VAGRANTS IN THE PARKING LOT. THERE WAS PEOPLE LOOKING INTO CARS THAT WAS PARKED IN THE OPEN PARKING LOTS. I DID NOT HAVE THE FEELING OF SECURITY. THE PROPERTY WAS RUN DOWN.
i liked the rooms and every thing was good
Beautiful accomodations excellent restaurants The room was never cleaned by the maid service
Wonderful room, central location on the Strip. Access to the hotel/casino from the basement car park is not well signposted at the far ends of the car park.
The location of the hotel is good, on the strip. The bed was very comfortable. The bathroom was a good size. The cleaners were very good. The headboard above the bed was very dusty. All of the hotel's common parts; casino, bars, restaurants and shops had a horrible smell. Apararntly this "smell" is put into the air conditioning system to keep people there! Well it kept us out of the hotel. We only slept in our room and then left each morning to eat and drink elsewhere.
Very nice cosy room I got. Comfortable bed, that matters most to me. Check out time was 11:00 which was too early. I doubt they would have granted late checkouts.
The staff were friendly and helpful and did not linger for a tip. At check in you had to wait while viewing staff who appeared to not be doing anything. There were no automatic doors to enter the lift area from the carpark like there were at the Bellagio. This made it difficult to carry bags to the lift.
Style, luxury, space and accessories in room
The quality and comfort of the furniture and furnishings ,especially the bed. The pool and the ease of access to the Venetian Yes, the seperate door of the WC
Amazing stay. This is what 5 star is all about. They will make you feel at home. I can't say enough and would recommend to everyone.
We booked a suite and we had access to the prestige lounge which was very comfy and practical. The location was great and the complimentary internet was highly appreciated.
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
Kyle helped checked us in and he was great. I was in a bad mood and he turned that right around and the rest of the weekend was sweet!
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Room layout was smart and fit my needs
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
Clean new Lower key Close to cosmo Pool just ok
Non-smoking and no casino A bit of a walk to the convention centers.
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
Room Too much dust to clean in the room
Cheap, backstage deli was good Bed comfy, view was good Very smelly everywhere but I did get used to it. No fridge or microwave in room, very tiring to eat out every meal
Decent location Shows on property Rooms are worn and in need of refresh Pervasive smell of smoke
all the Staff were so helpful in directing me to the right spot. Very friendly, even being so busy. Very clean rooms, great shower with lots of water pressure. Loved the deep bathtub ! The Buffet was wonderful, many choices of food and it was well stocked and kept very clean. We will definitely stay there again. No coffee maker, microwave or fridge in the room.
Super long check-in lines Dirty towels No microwave No fridge The toilet didnt flush well You have to pay for parking even if you're a hotel guest. The parking lot is super far from the hotel There is not enough parking
No coffee maker, microwave, refrigerator.
I loved th athmosphere, not too much, not too little. Something for everyone. The place it's beautiful and a lot more interesting than the other ones. The tv channel selection wasn't much to brag about but I didn't really watch much tv. It sucked that it was rainy and cold so I couldn't really use the pool.
Food and beverage extremely overpriced. Typical vegas.
friendly staff helpful staff pillows were too hard heater didn't work noisy
The bed was extremely uncomfortable. The heater/fan in the room did not work well and was extremely loud. My reservations were lost and while they located the reservation no one apologized to me or even talked to me. I was just told to wait which took over 10 minutes. The restaurants are ok at best. They are not hip or anywhere near other restaurants at other hotels.
The hotel was a very good place to stay, it was a little bit pricey for the quality of room we was in. The shows sold out too quick and the rooms were lacking.
Hotel was adequate, but furnishings a bit worn and outdated. Needs self check in kiosk to speed up process - long check in lines result in poor first image...
Upsetting you have to pay for parking customer service very poor my deposit hasent been refunded yet I won't stay there again
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
Hotel staff very accommodating. Good restaurants. Unavailability of MLife staffing and rude behavior when leaving. Always had discounts when checking out. No longer.
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Hotel was good. No micro oven and fridge in room
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
It was clean. The staff was very accommodating. I would stay there again. It's right on the strip and there's easy access to everything.
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
New York New York NY Hotel has been I go to place for Las Vegas for many years. Has a great location, decent food service within the complex, and a okay Casino. The property is simply getting tired... It's time to do the overhaul of the entire facility especially the rooms.. casino. I don't believe the furniture is been changed within the bedrooms and for many years.
The room was wonderful, view beautiful, great location Coffee @ the bar, very expensive. Service @ the pool restaurant very poor
No gambling no smoking great They have a large tv in the Pool table section how did not work for days I mention it no body care very disappointing during Basketball and Hockey play off
Elegant simplicity. The rooms were very nice and clean. The hotel itself was also very affordable when I compared it with others and it was close enough to the strip, this was the determining factor to go with this hotel. It's also next to the Fashion Mall, which is nice if you live to shop. I love working out so a bigger Gym and and Spa would be a nice bonus.
I loved the comfort and helpful staff. Everything was absolutely gorgeous, and quite clean. The views were AMAZING! As the location is placed perfectly at the end of the strip for a vantage point. However, the location can be a huge crux as f you wanted to do anything on the strip, you need to catch a $15 cab at minimum. The restaurant inside the hotel also leaves MUCH to be desired, as breakfast was consistently half an hour for basic (orange juice / coffee) drinks - and a hour and a half wait for food. It was close to these times for all three times I gave it a shot as it was convenient.
The entry level room was amazing compared to other hotels Nothing bad to say
Nice rooms, great staff, very luxurious. Ran out of some food items and bar items. Might have been a fluke. Not many bad qualities. Near the Wynn and treasure island but everything else needs a cab or uber.
I like everything about this hotel... hassle free parking with their valet. Courteous staff, big sized room, huge bathtub which can fit 3 people in... and this was just their ordinary room. It's too comfy we don't want to leave the hotel room :)
Thie size of rooms and bathrooms were great! Along with the little kitchenette. The complementary Valet was very nice along with The carpet definitely needs changed out and updated. Found it looking very dirty and ragged.
Overall great facility, but unable to cool the room was a bit disappointing...coming from Alaska, low 70s for a room temp is uncomfortable.
It was off the strip. More quite and relaxing
Loved that there was no smoking and no casino. Good security. Nice kitchenette. Didn't feel like they were out to gouge me for every penny like the other place we stayed at in Vegas. Would have liked a better area to watch the football game with bigger TV in the restaurant/lounge. Not unique to Trump but I don't like the resort fee or the forced gratuities in Vegas.
Nice decor. Nice staff. Rooms are a good size. Telephone next to the toilet a little too much though! LOL TV in the bathroom mirror was cool. The bed was comfy, and the sheets were nice. The TV channels suck. Need to bring my Chromecast next time. The in-room food is too expensive and not excellent. The free shuttle service only goes as far as the shops at the Venetian/Palazzo.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
I travel to Vegas semi-often and never stay at the same hotel/casino twice. This was the first time I've stayed here 2 times in a row. I love balconies in the rooms. We've stayed on the 50th floors before and the view is outstanding. It's nice to be able to hang out on your balcony and be out in the open rather than just staring out a window like most places on the strip. The casino is really cool. The décor is fabulous and the restaurant selection is pretty good in the lower floor mall. Only a few minor maintenance issues. The one sink in the master bathroom was clogged. A light fixture was broken at the stem. There was no laundry bag or list of laundry prices in any of the closets. There was no price list for the extras in the room. EG:Liquor, snacks etc. Other than that. The rooms are beautiful and I still enjoy staying there.
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
we came for the new year but all the bars and the clubs of the hotel were acupaied by companies that resurve it for privent event.... what about the hotel gust??/
Room was spacious and clean Pools seem small
Okay Resort fee
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
The view from the wraparound suite was awesone! Nothing!
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
Everything was nice
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
Eat, gambled, swam, sat poolside, caught some sun, drank, and did I say eat? Found myself winning on the tables and that always makes for more fun. Large room. Big bath. great view all things at the hotel were great but I can't believe I got scammed on the ride from the airport....I was just so tired and had just had a three hour delay before finally taking off.....the taxi do not take the highway......if you see highway, you are getting taken for an extra $20, plus I tipped the guy.....
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
There reservation system was down and although I arrived at 7 at night and then waited 2 1/2 hours for a room, they had no back up for registering a room and could not tell me when I would get one - so I left and drove to another hotel. At 12:00 that night they called to let me know they could register me.
the pool area is amazing the interior of the hotel is so beautiful, customer service in on track, and lots of privacy. that we can't take our own food/drinks to the pool, not too many bars open when the pools opens and i can't believe graygoose with red bull is 23.00 !!!!! thats all i drink, i had my own liquor and red bulls couldn't enjoy them at all since i spend most of the day at the pool
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
Automated check in at the main loby was a disaster. Had to then wait in a 45 minute line for the clerk to tell us our rooms were at the Nobu Hotel. I specifically booked a room with 2 queen beds at the Ceasars towers and paid extra. When we arrived at Nobu, the only room that was available was one with a king bed and they would send a roll away. Mind you, this is at 10pm after a long day of travel.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
The tv in our room did not work and nobody came to fix it.
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Spring for the Petite Suite, well worth it!
Loved our room asst
Casino was okay Not happy with staff I was not able to get hot water for my sore throat Cleaning not very good The overall stay was not pleasant.
Could hear my neighbor most of the night.
Location The bathroom needs renovation bad. The hallways smell like sewage. Need better ventilation in casino.
Price. Location. Buffet. Cleanliness. Beds. Didnt have the room we booked. Got moved to the smoking section. None of us smoke. Got offered an upgrade but was required to pay for it which I found to be very frustrating.
Staff was every helpful rooms were clean Nothing really
Location is it's best asset. Peeling wallpaper. Old, chipped, scratched furniture. Waking up to maintenance banging on my door when I wanted to sleep in and had put all the DO NOT DISTURB sign on my door. Maintenance man demanded to come in to my restroom after I told him my wife and I had to get dressed first.
The location is great and the hotel is a good size- not too big Rooms seem to have been updated some but bathrooms still need work.
Worst customer service ever!!
Location is great Bathroom really needs renovation. Need to pay to get hot water. Hallways smell bad.
They only had 2 available floors for parking which were full. My room was out dated, dirty and the maid never cleaned the bathroom or removed the used towels. I had drink residue in my cups and my floor was completely dusty. I've never had such a horrible experience at this hotel. I'm extremely disappointed.
Location was perfect There bathroom wasn't clean. Was very dirty hair in the tube.
When checking in they asked if I would like smoking or non smoking. I told them non smoking. I get to my room and it was a smoking room. I called down to the desk and they told me to come down and they would take care of it. I had to stand in line for 45 minutes and wait for them to get done with another couple.
Location is extreme north, so can be considered good if you want to go to fremont st, and get a good view from the tower. Rooms are totally cramped up, not even as good as extended stay or holiday inn level, forget to be considered as resort. They should not charge resort fees as it is not even close to being a resort. Bathroom and lobby is also not clean.
Staff are friendly. The rooms are outdated. The neighborhood is extremely shady. Extremely priced drinks at the bar. The shower was pretty high! To step out(dangerous)
I liked how it's just north of the strip and close to the downtown/Fremont st. You can find great deals for this hotel. Don't expect whole lot but it's fairly clean and a neo-classic landmark. I surprised how decent the rooms were, 3 stars. Cant expect whole lot. The toilet in the room kept on running most of the time. The stopper on the sink wouldn't work. The TV was super dated and no fridge.
The remodeled rooms were good, and the price is also appealing. They also have a good crew in their valet area. I came in and was assigned a room in the North Tower.....stay away from the North Tower, that place is depressing and the rooms are old and not remodeled. If they ask you if you want a room with only one queen bed, say NO. I had to pay (reasonable price ) to be moved to a room with a desk which was a remodeled room in a different tower.
Arrived at 12:30 am and got to stand ina slow-moving line for an hour. Of course, they also screwed up my reservation. Room smelt like smoke. HORRIBLE experience.
rooms, cleanliness, location, gambling cost, variety construction noise, wait for valet
The architecture of the hotel the mall the rooms and security where seen. I felt safe thank you I also like the tower and mj live show. The pool closed on the 24th floor.Key card did not always electronicly work on command
I really like the location and layout. Very cool places inside the property. Cleanliness of the room was unsatisfactory. Needs detailed cleaning. Body lice after my stay. No bueno
Casino in the hotel Too far from the main strip Very old and run down Too expensive for what it is Theft in the garage Stained sheets and towels
Didn't like the shower - not enough water pressure- bad nozzle- seemed like it was spitting
Rooms were nice and clean. Great location Poor cell phone reception in the lobby
We always stay here when passing through Vegas. The beds and rooms are extremely comfortable and always fit a great price!
Modern, artistic and center of everything in Vegas Confusing front entrance
This is a strange place. Escalators that take you up too far so you have to go down stairs with your luggage. Nonsensical layout. Bizarre architectural choices. All that being said, the place gets the job done and there is no arguing that it is memorable. No real complaints, just be prepared to be confused trying to find your way around. Also watch out for panhandlers hanging out in the lobby. One guy tried to give me a certificate for a free bible.
Location. It's on the strip so it's within walking distance of some great sights and the Promanade has a great selection of eateries. Price: It was relatively cheap for a hotel/casino that boasts that it is the newest on the strip (even though I know it was just a remodeled Imperial Palace). Noise: Our first night of my birthday vacation was spent in a room on the 8th floor across from the elevators and just outside of the parking garage. Between the car alarms and the noisey elevator we got little to no sleep. If the windows weren't old and thin and the walls weren't so paper thin this wouldn't have been such an issue. We requested to move rooms early the next morning and were moved to the 18th floor. Service: After getting settled into our new room we decided to take an afternoon nap to catch up on sleep we didn't get the previous night. During this nap we were awakened by a hotel staff member entering our room unannounced with some type of clip board or tablet. He promptly realized the room was occupied, cursed, and left. We chocked this up to having moved rooms and lack of communication on the staff's part and went about our vacation. At 3:30 the next morning we were awakened by a Guy Feiri restaurant ad that left a message on the answering machine, then it immediately called back and rang several times until we picked up. I called hotel staff downstairs to be directed to who I could complain about this to and was told to wait until 9am when that restaurant opened to call them. I called downstairs when we awoke later that morning and talked to another staff member who said he would contact the restaurant and the marketing department but was offered no compensation for now 2 nights of ruined sleep and was never given an update on the status of that complaint. Entertainment: We decided to try to salvage this experience by playing their slots periodically. To give you a little back story, I lived in Vegas for several years and we visit several times a year. These slots were the tightest slots I've ever played. We would put our money in and would win a couple of very low amounts before watching the rest of our money drained with no entertainment whatsoever. We ended up going to other casinos for this entertainment and had better experiences. Overall this hotel/casino seemed to be the driving force of negativity trying to ruin our 3 nights stay for my birthday vacation. Had it not been for the experiences outside this location our vacation would have been completely ruined. We will never again stay at The Linq.
All staff was very helpful and friendly. Hotel was very clean.
Great for the money. Clean, comfortable, and good design I couldn't find my soap in the bathroom for my hands. Not sure if they forgot it or they just expect you to use the body wash, but there is a soap dish, so I'd assume I just didn't get any bar soap.
Updated, cute, trendy rooms. Great view. Clean room. High roller was awesome! Small shower, no bath tub.
It was clean at least. Overall terrible. I rarely review places negatively if at all but this was rough. First of all, a pain to get to from the strip. The location was bad. I was charged $35 to check in an hour early, then I was given 2 double beds as a solo traveler even though I booked a king. Then my room which was on the same floor as the spa had some weird elevator access issue. When I finally got back to my room, which faced the pool, they had a bright light that flashed directly into my room and the curtains didn't help much. Finally they were blasting loud music until past 11pm when I was staying for work and had 6am meetings. I absolutely do not recommend this place. I've stayed at most hotels on the strip, even the Excalibur was better than this. Stay away. I probably should have complained and gotten things changed, or let them know how bad it was at checkout, but when I was out all day working I just didn't have the energy to deal with it and was in too much of a rush.
Express check in/check out kiosk was great and easy to use. Staffs were helpful and friendly. We stayed in room 12041. The drainage at shower panel was not that great. Towels in the room were dirty and the room carpets has stains on it.
Hotel room and lobby was clean and updated. It was centrally located which was a huge plus. The hallways were dim, dark, and poorly updated. They kinda seemed dirty. Also, the signage was very poor. It took us 20 minutes to find our hotel room.
Easy to get around to other casinos, hotels, shows, restaurants and bars. Price was very affordable for what you get. I've stayed here a few times now. Easy check in process at kiosk. Not a ton of slot machine variety. Compared to other casinos in the area, the casino floor is set up in a weird way, does t flow very well and there isn't a fun variety of machines. I soend half the night finding something I want to play. I ebs up going to other places near by instead.
Location, amenities, restaurants Main pool area closed for renovation
The bed and pillows were very comfortable. The sink drain was off the track and "closed" I fixed. The shower - the ring at the top kept sliding down to the shower head. The radio/alarm did not work. Lack of consideration for other patrons - sexual sound could be heard through the wall, the drunks yelling/swearing in the hall in the wee hours of the morning. No room in the refrigerator for any "leftovers" - it was filled with liquor, water so that there was no room for the leftovers I had.
Clean, friendly staff, location, tram to treasure island Paying for parking, Resort fee during the winter, no coffee makers or microwave in the rooms
There was almost no in-room amenities like tea/coffee/bottled water... Also, parking is not free... Finally, resort fee is extraordinarily high...
Needs a makeover
Very expensive, expensive resort fee with no coffeemaker, charges for TOUCHING the mini bar, no access to a fridge, horrible smoky environment.
Only part of the entire stay that was positive was the Operations Manager finally coming through after having complained 4 times about my room and it still not being resolved. Housekeeping was an absolute joke. Leads me to believe that there is no communication between front desk and housekeeping. First night I check in, got a room with two queens. Almost jumped in to be to notice a big urine stain on the sheets. Thank God the second bed was clean so I slept in it. Oh did I mention the clump of long black hair on the ice bucket. Reported the issue the following morning and the girl removed the resort fees for two nights only to come back that evening to find the issue still glaring at me in the face. Reported the issue the following morning to the same girl I talked to the prior morning and this time all she offered was to remove one more nights resort fees (apparently as issues escalate the process to resolve the issue is to make the customer less happy). Much to my surprise I found the issue yet unresolved that evening when I returned to my hotel room. At this point I was thoroughly disgusted, what else wasn't cleaned in my room prior to me checking in and during my stay I wonder. Having found the issue unresolved I marched down to the desk to talk to someone that would give me more than a "We have done the most we can do" speech. I asked for a manager who too while apologetic had his hands bound with what he could do. When I asked him to go up to my room and see the issue for himself he informed me he had no idea that issue was unresolved for three days now. Eventually he pulled some strings and got me a ticket to a show and $50.00 credit for dinner. I work in the service industry and know that what most customers want is for the issue to be corrected and to some extent to be taken care of. After my first day that's all I wanted, I didn't ask for any money (company trip, company expense) so how hard is it to acknowledge a breakdown somewhere in the system, apologize and take care of the issue.
My sister had a room, or friend had a room and then my fiance and myself had a room. We checked in late and they offered to put all of us in a suite for an additional $100 plus we all had to pay a 35 resort fee. We thought it was a good idea so we could all hang out together but come to find out we were blessed with hearing the elevator the entire time. We also found hair in the shower. Other than that, the staff was friendly and the location is great. Food at the 24 hour restaurant there is not worth the price.
Did not like how they sneak in the resort fee charge
Spacious room Nickeled and dimed; parking is not included, no soap in the hotel bathroom, three street tacos chips and a water cost me $21. This is rediculous. No $5 blackjack, had to leave to find decent gambling. Resort fees, but resort closed due to weather.
Loved the experience at Mirage Hotel. Very friendly crew, great room and great restaurants. Whenever I come back in Vegas I am definitely staying at Mirage again.
Quick, efficient check-in. Was offered a special offer to upgrade to a suite for an extra $75. Very quick valet parking services. Rigid check-out time
The room was great staff was friendly
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.
Room was nice and staff were helpful. Room was cold, and even after setting up the thermostat, the bathroom remained freezing.
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
Nothing in particular Booked and prepaid for 2 rooms, but hotel could only find 1 room when I checked in, they promised to fix the problem. But I was still charged for another room when checking out, in addition, my credit card was charged for more than $600 for items I didn't recognize. I was told the charges would be canceled and refunded, but it's really a frustrating experience!
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
Nice hotel to stay
All staff we felt with were all friendly and professional. Our room was excellent! Did not like the younger dance music constantly playing in casino music giving it a night club vibe the whole time.. Also buffet food wasn't that great.
Our rooms at the Delano were nice and clean After me and my family ate at the Mandalay Bay Breakfast Buffet we got really bad food poisoning from the Spinach in our omelets, we were in ER to rehydrate and are still sick to this day, That is the only thing that my father and I ate that was alike and we were tested for food poisoning and yes that is what we had and the only place we ate in 24 hours prior to sickness :(
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there