The friendliness and good education of the entire Staff. The setup of the room plus the commodities of th bath immense bathroom. The limitations of the breakfast offers plus the poor value for money
Bath + separate shower. Very friendly and professional service.
Very luxurious comfortable hotel. They seem to be able to find the perfect mix of attention or privacy based on what you are looking for and if you seek out any help. Very classy hotel with a great staff.
The location was outstanding with a view of the harbor and Statue of Liberty. The room was large and well laid out with an oversize bathroom. The staff at the concierge desk was outstanding and extremely courteous and helpful. Very elegant and pleasant stay.
This is a lovely hotel, but it is a business hotel. Go to the one in Central Park if you are looking for a more romantic or family-oriented place to stay, but it is still a really nice place to stay. It's in battery park, away from the main buzz of nyc - lovely and quiet and the views of the Statue of Liberty are beautiful, but stay elsewhere if you want to be in the centre of things.
I had a beautiful,comfortable room with a breathtaking view overlooking the Statue Of Liberty and all the commerce on the river. It was a wonderful place home away from home for a great Big Apple week-end! N/A
I lived in that neighborhood when I first moved to NY. The outdoor space that has the view of the Statue of Liberty has been closed. There is no view of the Harbor from any common area.
View - Memorable!
Nice and friendly staff TV did not work properly.
Large and very clean room. The housekeeping service was really professional. The bathroom was comfortable, with a lot of space and really clean. The garage too expensive and without in and out privilege. I would suggest one of the several garage that you can find nearby the hotel, they are all more convinient. The hotel was perfect but the negative note was the charges for the wifi connection which is commonly for free in lower category hotels.
Bed's were comfortable and staff was super friendly. Bathroom was top notch. Getting a cab was super easy the staff were pro's at that. Nickle and dimed to death room from room service 4 drinks Cokes and Pepsi 2 of each were 30 plus dollars and they were the small bottles. I found pills in my room and my whute comforter had lots of dark lint.Food was standard at best. My room had no mini fridge. Windows were not sound proof. Really far from everything fun. Boat horns go off all times of the morning somtimes so loud it makes you look at your phone to see if its vibrating. Overall nice place could be the best if they fix these issues.
Great View and location
Convenient and clean. The rooms were a bit smaller than What I was use to.....but comfortable bed
Location to major tourist attractions a huge plus! The 9/11 memorial and Statue of Liberty close by. Access to the subway is also walking distance. The room was small. The bathroom was even smaller. Could barely close the door once you step in. The elevator took forever to get to my floor. Over 10+ minutes. When the elevator doors finally opened, it's packed with people. I had to go down 13 flights of stairs with luggages! Not happy at all!
the bathroom flooded every time i showered
The room was VERY small... but nicely equipped and comfortable. ELEVATORS.... this was ridiculous.. they only have 3 elevators for 50 floors and each one hold about 4 grow adults. IF you stay here be prepared to wait 20 min for an elevator to go anywhere. Will NOT stay her again for this reason alone.
The view from my room The smoking floor, the wake up call that never happened, the false advertisement for valet parkind.
The location was great! Everything was at walking distance! The check out too early!
Very nice stay. Almost my dream hotel room. The vendor machine at 10th floor doesn't work.
Location is the best thing about this hotel. Hotel was very clean. Rooms are too overcrowded. Can barely walk around my room. Very small rooms make me feel very clostophobic. Workers misinformed me about parking and had to pay full price for parking instead of getting discounted rate.
Bathroom design is too crampy, no place to put extra toiletries. there was no refrigerator in my room.
We arrived very early New York morning The hotel gave us a beautiful and very soon we got our room. Very nice hotel, our room too. Very comfortable, new and inviting. We were assisted by representatives of all that we had to receipt and received excellent service and answers to all our questions. We would be happy to stay at the hotel, even when we get next time.
The location was prime. Especially if you're staying in the area for buisness. View was amazing. Staff was VERY friendly. Left some medication in my room after check out and they let me back into the room to grab it. The staff could work on giving better directions, but they were friendly and eager to help. Everything was clean and new. Also was nice cherry on top to be able to stay you've stayed at the tallest Holiday Inn in the world. Bar area was nice and bartender was friendly and offered us a free drink. Would certainly recommend this hotel if you're staying in the Financial District of Manhattan. The room was small. The king size bed took up about half the room, but we were only staying a night so we didn't mind. Also, the parking was a few blocks away, not well marked and a bit pricey (it is NYC after all). It was a bit of a hike to get to Central Park, Times Square etc. but the Statue of Liberty and 9/11 memorial/Freedom Tower are a short walk. No need for a cab or subway.
The toilet did not work and the desk sent someone up from engineering within 10 minutes.
Good shower, water pressure and area Bathroom a bit tight Air conditioner was noisy
Close to the r line Elevator took very long, would have to wait a long time
Subway was right outside the door, a lot of food places and shops near by! Not busy and in a quiet street!
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The staff were friendly. Elevators could take up to four minutes to arrive at your floor.
nice staff...comfortable bed...efficient room smokers hanging outside.....person vacuuming entry obviously would be doing something else
The staff are lovely. It is not clean (blood stains on the sheets and hair grease in the headboard) and there is construction outside all night and eve louder in the early morning. The hotel can't control that but it is not a comfortable place to stay.
Friendly staff. Nothing to complain. Good location and easy access to go anywhere. The water running in the bathroom when i shower, the water pressure was to strong when i was washing my hands that every time i had to clean around me the water splashing and the towels where not clean. It shounds ridiculous but it's really. I don't complain just to be a pain in the a.. but to help them fix those problems.
very polite staff great location close to a few subway lines (0.1 miles from R line) pharmacy right next to the hotel a lot of places for shopping and fast food restaurants if you occasionally need some extra clothes(e.g. elegant short) - you have TJMaxx in 5 minutes walking distance 3 elevators for 44 floors building are not enough (busy all the time) I had tiny ants on the floor in my bathroom.. other people probably will not even notice that..
Location and price were great. Room was clean, well-appointed and functional albeit small. Elevators. 3 elevators for 44 floors is simply insufficient. I had to wait for elevators every time I went down. At check out time it took me over 15 minutes and 4 missed elevators to get downstairs. I would've walked but for my 3 large bags. I can only imagine how long the waits are when one of the elevators goes down or the hotel is particularly busy.
Good service. Frenly staff .good value Elevators slow.
I was trying to clarify why they billed me the hotel twice. Took me hours waiting on the line being redirected from one person to another ending up with the most unfriendly, not listening person ever. Very dissatisfying!
The room was lovely. It was clean, and I loved the decor. Very comfortable bed. Seriously, I wish I could have stolen it. The housekeeping staff was also very kind. The people at the reception desk seemed very short and unavailable. Upon entering the hotel no one was even there to check us in. Also, when we called the desk for information, they weren't terribly accommodating. It was the only hotel I'd ever been in where reception was so unsavory.
I enjoyed the staff's friendliness, room's cleanliness, continental breakfast and hotel's outstanding location for sightseeing in New York city. It is a hotel to which I will by sure return in the future. My short stay (only 2 days). I should have stayed longer.
Car service that hotel arranged did not show up.
Great staff, wifi, comfortable room, great location (and on a quiet street). Price ok for NY. Breakfast was too simple to be called breakfast. I would stay here again.
The rooms are quiet and confortable. The breakfast is nice. All my hangers were broken, and the tv in the gym was working one day and disconnected the next day.
The room was beautiful with one of the largest bathrooms I have ever seen. It was also so quiet on each floor with only a handful of rooms. The staff were polite and helpful. We were right in the heart of the Financial district. I would stay again. Nothing.
Like the clean, nice facilities, several blocks from two different Metros, near some restaurants Also, booked a double room through Amoma through Kayak (which the booking agency told me it would be two beds): The Hotel had given me a King room, luckily they were able to accommodate us and switch to double beds as booked. The continental breakfast is limited: cereal, pastries, boiled eggs and coffee--until it runs out at 8:30am. No yogurt or fruit?
fitness machines, steam and sauna great, location excellent, near many restaurants Small rooms, charged for internet, elevator breakdown three times during stay
Super-comfy bed, free wi-fi and the room rate, which was not excessive by NYC standards included breakfast. Good and safe neighborhood, within walking distance of nearby subway station to connect to midtown and immediately near a very lively pub area. Breakfast selection was rather limited. The staff, while they did respond to our questions and requests, always seemed unhappy to do so. A smile wouldn't hurt.
Lovely little place. Small rooms, big bathrooms. Clean and tidy. Good breakfast. Quiet. Great location. Needs some updating. Luggage stand in room was broken. Room had very few electrical outlets.
Our room was on the first floor. You could hear the elevator dings, could hear staff talking with guests. It was just very loud.
Staff quite friendly and attentive...quick to answer questions, hail a taxi, etc....room attractive, comfortable and clean. Perfect location for running in the United half marathon as it is situated right near the finish line. Walking distance to varied restaurants and taverns. Would stay here again next time I need to be in this location of the city.
Best buy in New York at that date, clean modern quarters great service We
The night staff was very friendly! Especially Adrianna Coffee and Bkfst bar were good
The room was great and felt like a hotel that would charge much more. The breakfast was above average for a free breakfast. The staff was amazing and a went out of their way to make sure my young children had a great stay!! I will search for Hampton Inn before others from now on. Nothing.
Staff courtesy and helpfulness; free Wi-Fi and great breakfast; location, location, location