Hotéis em Nova York - perto de Broadway

Location

No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.

People at front desk were nice

The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.

Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn.

No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.

Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again.

Could be a bit loud with all the honking taxis and construction outside

The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!!

Cost of items were outrageous, but that is probably just New York, Time Square.

i loved the location

Very close to midtown clients; clean; courteous staff; modern decor

For $350/night I expected WiFi in my room, not just in the hotel lobby. It's annoying to feel like I'm being nickel-and-dimed on top of that kind of nightly rate.

The main entrance was unbelievable with the water on the top and the front desk staff was really friendly

Ridiculous charge for a bottle of water

Great location, great mood, great little bar, friendly staff. Nice rooms small but great interior design, like the dark romanticness of the floors, like that they have a shower and not a bathtub

Most of the switches in the room no longer work, hallways lights burned out. slow elevator

The decor was great. The furniture was great. The room was average size for NYC. The mattress was comfortable. The staff pleasant.

The bed, while wide like a king, felt short. I'm around 5'10" and sleep with my arms above my head (don't judge). Normally it is fine but I found my feet encountering the foot board frequently. It's a very small complaint. I'd happily go back to the hotel. Second complaint is Times Square. Nothing you can do. I'd still go back.

Great location. One block to Times Square. The rooms are very big for NYC. Rooms are stylish and contemporary. Nice breakfast and happy hour included.

No options for late checkout.

Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops.

Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.

With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.

The decor was really cute, nautical themed! The bed was comfortable and we were able to actually sleep three in the middle of Time Square with one queen on the bottom and a double (I think, that or a twin, but it felt a little bigger) on top! A short walk to the theatre district and close to all the hustle and bustle, but nicely contained. The breakfast was included in our price and it was actually worth it, there was a wider assortment than I usually see in hotel breakfasts and it was served until noon when we were there. I would say overall the amenities put us over the top for the trip. If I had to stay in the middle of the city again, I'd definitely try for this hotel again.

There was a few small areas in the room that were peeling and I think a different ladder to get to the top "bunk" would be safer. The tiny metal rungs were a bit precarious (maybe something slightly slanted with larger steps to get up?).

I am not a big fan of being in the middle of Times Square, however Room Mate Grace has a very cozy, boutique feel, which I love. The staff are friendly and I love the design details (ex: dimmer switches!) of the rooms. I am looking forward to staying at Room Mate Isabella in Florence in a month!

Located just off Times Square in mid-town Manhattan, this hotel is close to convenient subway stops, Fifth Avenue, and Central Park. The delightful international hotel staff is what really made our stay very special.

The location is undoutbaly superb, and the staff are very helpful. The complementary processo and cheese reception is a nice start to an evening. The choice for breakfast is excellent.

The tea /coffee and water facilities are all located on floor 2 in rick's cafe which is a little inconvenient, if you haven't remembered to stock up on water. The room is a little small.

Only stayed 1 night but it was great..room was small but comfortable

No refrigerator in my room

Location, staff and value were my most favorite things about stayingat The Broadway at TImes Square

Nothing

they made me a fee of $ 100 and never returned to me my card

The location can't be beat, a half block off Times Square. We were in town for a concert at Madison Square Garden which was an easy walk from the Hotel. The rooms were modern and unique. I could have easily spent twice as much to stay at one of the brand name hotels nearby but I'm so glad I didn't.

The construction next door created some traffic issues which meant a lot of noise. But we were so exhausted from walking around that we didn't have any trouble falling asleep. The construction itself didn't bother us.

The decor and availability of room service as well as the location

The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.

The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile.

The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.

Amazing location, excellent staff, huge room! A bit pricey but totally worth it.

No breakfast...

The location of the hotel is wonderful. It's close to every touristic spot as well as the famous shopping districts.

We stayed 7 nights and the housekeeping only came once. I understand that you can't expect everyday housekeeping service in a flat but it could be at least twice a week.

Close to Times Square. Beds are comfortable.

The sheets had hairs in them. There was a hair in the shower and in the sink and hair trapped in the door hinge. The wall moldings are covered in a layer of dust. The bed curtain, the window curtain and the walls have tons of smudges and stains on them. Overall the room did not feel very clean. And be prepared for the worlds smallest euro style bathroom.

Great atmosphere. Rooms are small. Bathroom really small.

We loved the location of the hotel, the friendliness and helpfulness of the staff and the comfort of the rooms. We also enjoyed the surroundings of the bar area and the food. We appreciated the free access to the internet.

No

The room was a good size, looked nice and the beds were very comfortable. The rooms were also really quiet. The concierge was very helpful and the staff were good. The children loved it and the location was very convenient to see New York, both by foot and by subway.

NA

Location.

First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.

You get what you paid for. The whole staff was excellent. They were courteous, and very accommodating especially the Filipino guy who always helped us with our luggage and arranged for our transportation. The front desk was very helpful with information about NYC. The room was fairly small but I already expected that since it was clearly stated in their website. I don't mind staying in a small room as long as it is clean and Hotel Mela is very clean. The Housekeeping assured that we have enough towels and toiletries and the lady was very polite. The Bistro downstairs was also very commendable. Their breakfast was superb and the service was impeccable. The location was perfect, too. As first timers in NYC, it really helped us because everything was walking distance to out hotel. Overall, I really enjoyed my stay and would definitely recommend it to my friends. Thanks Hotel Mela!

The first room we stayed in which was in 5th floor near the elevator needed an update. It was a bit dark but still ok.

Welcoming staff, easy check in, convenient location Great little restaurant serves good food and easy dining. Stayed many times at hotel and very consistent. Good value overall.

Wish they had "loyalty" program for frequent guests.

Nothing

Everything. Rats, bed bugs and mold!

Mold growing everywhere in the room, which was very shabby. Location was in time square, but paid too much for this place. Do not stay at hotel carter!

great location and good security. hotel was being closed down for renovation. think it will be fantastic when completed.we have stayed here before and that is why we chose it again.

a bit run down due to closing down.

the security was excellent; staff at check-in desk were very friendly; so close to subway station

need to have a small restaurant in hotel

It's very close to Times Square! But that is not really a plus since everything in New York is readily accessible via subway. Daily maid service was nice.

Smelled musty, no amenities, not enough outlets to charge electronics like cell phones and laptops. Also there were bedside lamps but they were not plugged in and when we looked there weren't any outlets!!! When I return to NY I will definitely stay elsewhere! Mildew noted in the bathroom. And the place really needs to be renovated.

Wonderful pleasant staff. Very helpful and inviting. Great location to everything!!!!! Clean, and good enough size for what we needed.

Slow elevators

2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.

Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests.

As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!

Service, location, beds, rooms were right size, showers.

Location

Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.

Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it.

Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.

Flexible with checkout, very helpful staff.

For the price, breakfast and internet should be included.

Great location, great size of room, has a fridge in the room. I

Great location and our view was fantastic.

No refrigerators

Was close to time square and good rates.

The wifi did not work rooms are small, but it is new York after all.

Great design, excellent location, 1 hour extra checkout time no problem

a bit expensive

1) When I requested a room change (after being angry for 30 minutes), they finally let me change to a room with a working air conditioner. This room was slightly bigger and had a view of Times Square, which wasn't too bad. If I didn't have to go through the giant headache of having a crappy room in the first place, I would have given them 2 stars instead of 1.

1) The entrance is scary. It's dark and it's a hole in the wall. The lobby doesn't seem very secure for random entrances. 2) The day guy is very mean and does not offer good service. He really ruined my day. You would expect people at the front desk would at least smile. The night guy wasn't too bad. 3) Going up the stairs freaks you out. Very creaky. Some people like that sort of thing, saying it has "character" but I just felt like it was going to collapse at any point. 4) When I open the door, I'm greeted to the tiniest air conditioning unit I have ever seen in my life. Which wasn't working either. On a hot summer day. That room felt like an oven. 5) The room had no ventilation, no view, it was dark, the beds were tiny and dirty, the room was uncomfortable, the bathroom was really small. This room was pretty much a small step up from a hostal.

Nothing

- Rooms are so noisy you feel you are in the street, - Reception asked for additional money on the top of the online reservation - missing bed sheets - No towel while arriving

This is a great hotel for sight seeing in down town New York City. The subway makes getting around the city easy.

We didn't get your room for a couple hours but we were able to leave our luggage and go site seeing.

Very friendly staff very close to Bryant Park and the heart of Times Square.

Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.

WiFi wasn't free unless you sign up to rewards club.

Nice hotel friendly people

The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE