Everything was good. We had One drink plus one snak and one coffee during the flight.
tripulacao ótima, muito simpática e prestativa entreterimento bom, porém houve perda de sinal várias vezes embarque dentro da aeronave regular/ruim, falta orientacao pessoal no acesso a aeronave indicando por exemplo para retirar as mochilas das costas, para colocarem as malas no mesmo compartimento do assento e nao no inicio da aeronave e principalmente que a ordem de embarque respeite que senta nas janelas Conservacao da Aeronave ruim, assentos quebrados e o setor conforto apertado
Excelente seria se eu voasse de business, fora isso foi muito bom.
The trip was ok even though extremely expensive. Azul markets its free wifi during the trip however it was not working. Everything elso ok.
The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
I really like this airline I just wish that they would make arrangements with connecting flights when one is a few minutes late it’s ridiculous hold up your travel for what would’ve been about five minutes
The flight was late so my connecting flight I missed to Curitiba, they couldn’t hold the flight for five freaking minutes while I ran across the airport I’m 64 years old but that’s OK I made accommodations and got me on another flight six hours freaking later
The only thing that was inconvenient about this flight was the check in process. There was a lot of confusion. The flight itself was very good. Super friendly attendants, decent food, good in-flight entertainment.
I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
Espaçamento entre cadeiras
Prós: "Crew was good. Seat not super comfortable but average."
Contras: "Short flight, all was good."
Prós: "Alto nível de limpeza e asseio do avião e da tripulação."
Contras: "Tudo ok."
Contras: "Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag."
Prós: "TV screens on the back of seat"
Contras: "TV screen stopped working mid-flight. Long wait at gate"
Contras: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Contras: "Uma excelente experiência viajar pela Azul. Super recomendo"
Contras: "Passagem cara aero aeronave se entretenimento. falta fone de ouvido."
Contras: "more and more current movie options"
Contras: "Voo remarcado para o dia seguinte Atendimento péssimo"
Prós: "Aeronave confortável, tripulação prestativa, bom entretenimento, ótimo pouso."
Prós: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Contras: "The plane was very cold!"
Prós: "Assento confortável e espaço também."
Contras: "Quando ocorre atrasos, poderia ser servido outras opções de lanches / comida / mesmo que fosse em terra."
Prós: "Azul airlines the best !!"
Contras: "We landed and spend 45min instide the plan to be able to unboard"
Prós: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Contras: "Definitely the food. Pretty tasteless and unappealing"
Prós: "Amazing crew and overall experience"
Contras: "No complaints on this one"
Prós: "Polite and friendly crew. Comfortable seats, new plane."
Contras: "Definitely the food could be better. It was tasteless."
Prós: "free-snack is good"
Contras: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."
Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Prós: "Nunca mais viajo de azul, pior companhia do país."
Contras: "A azul é a pior companhia do país."
Contras: "The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal."
Prós: "O tempo de embarque."
Contras: "No voo para Porto Alegre, o entretenimento a bordo (canais disponíveis) foi sofrível."
Prós: "Cordialidade do atendimento, tanto no despacho de bagagem, embarque quanto da tripulação."
Contras: "No embarque eu acho que a divisão das categorias pode ser mais eficiente e lógica."
Contras: "Very narrow seats"
Prós: "Pontualidade e cordialidade"
Contras: "A comida de bordo"
Prós: "Com exceção do embarque que atrasou, o restante foi excelente"
Contras: "Melhor pontualidade"
Prós: "Nothing was great nor poor."
Contras: "The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there"
Prós: "Vôo tranquilo"
Contras: "Vôo atrasado em 2h. Chegamos em Viracopos praticamente dentro do horário, somente com com 25 de atraso mas mesmo assim cancelaram o meu vôo de conexão para Cuiabá o qual eu paguei mais caro por ser um vôo mais cedo e a minha vida ficou toda atrasada por conta disso. Tenho poucos dias de férias com minha família aqui no Brasil e perdi horas preciosas por conta disso ."
Contras: "Só na hora de fazer o chek da a opiniao de escolher a poltrona com antecipação de 38 horas sem pagar"
Contras: "Avião necessitando de uma boa reforma interior. Tarifa altíssima e muito pouco conforto. Entretenimento ?? 4 canais mostrando vídeos velhos."
Prós: "Integral de queijo Séries na tv"
Contras: "O comissário de voo q após detectar q eu e outro rapaz estávamos com o check in para a mesma poltrona, disse q eu teria q me levantar caso o rapaz quisesse sentar na minha poltrona, sem me explicar nada ou pedir desculpas por um erro da azul"
Contras: "O embarque foi péssimo e demorou desde o inicio quase uma hora para ser completado, atrasando o vôo. Havia um cheiro forte de urina na aeronave. Os assentos dos novos A-320 são muito desconfortáveis. A Azul precisa atualizar os filmes da Azul Play...são os mesmos há tempos."
Prós: "Atendimento excelente. Voo tranquilo."
Contras: "Sem sugestões, no momento."
Prós: "Ótima aeronave e tripulação. Excelente rota. Sky à bordo maravilhoso. Check rápido e prático pelo app, com o cartão de embarque na Apple Wallet. Nada de ficar carregando papel."
Contras: "A questão da redução dos serviços sem redução da tarifa é o ponto principal. Agora cobram tudo (bagagem, marcação de assento, etc.), porém não reduzem os valores das passagens. Ao menos, na Azul, há um serviço de bordo satisfatório e grátis (bebidas e snacks), além do Sky à bordo, que compensam."
Prós: "Poltrona com defeito"
mask obligation would helpful. flight felt particularly unsafe.
No room between seats. Seat arms do not lift, which would allow more space if needed.
Prós: "Excelente atención, bebidas y comida durante toco el viaje"
Contras: "Todo bien"
Prós: "Crew was very helpful"
Contras: "More entertainment"
Prós: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Prós: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Contras: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Customer service"
Prós: "Crew was great. Very friendly and accommodating"
Contras: "Regional jet had hard seats but adequate for 1 he flight"
Prós: "Officers in the airport are rude and offensive, racial discrimination."
Contras: "Change their employees, arrogant, not professional"
Contras: "The seats in coach are incredible small and the seats reclines way to far."
Prós: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Quick, clean, flight."
Contras: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Prós: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Contras: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Prós: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Contras: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Contras: "Nasty passport control person at gate check in"
Prós: "Quick trip :-)"
Contras: "45 minute delay, but those are pretty understandable and unavoidable."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "Waited for baggage at Newark for more than 45 min"
Prós: "Absolutely amazing transatlantic flight with Swiss as always"
Prós: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Contras: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."
Prós: "Boarding was quick and efficient"
Contras: "Nothing I can think of was bad just a regular fight."
Contras: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Prós: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."
Prós: "Everything was as accommodating as possible."
Contras: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Prós: "Flight was good"
Contras: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Prós: "The staff was polait"
Contras: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Prós: "Courteous, welcoming crew. All good"
Contras: "No entertainment"
Prós: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Contras: "All good!"
Prós: "The chocolate"
Contras: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Prós: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Contras: "I would have loved a video"
Prós: "The planes were clean and in good repair. The staff was well trained, polite, efficient. The food was excellent. Our entire experience with Swiss Air was the best in ten weeks of travel we have completed this year."
Contras: "There was nothing that disappointed us in our experience with Swiss Air."
Contras: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."
Prós: "Liked the crew, seats, snack. Definitely a pleasant experience."
Not much to expect from Alitalia these days. They should not be part of the Skyteam. They are way below the standard. Service is very poor and you do not feel welcome on board. Space is smaller, only water, no garbage college in between or before landing, dirty bathrooms and entertainment is so so.
Contras: "The plane change in LA was confusing & not very clear."
Prós: "When I asked for a seat change the crew was very accommodating"
Contras: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Just ok"
Contras: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "The crew was excellent."
Prós: "Crew was great."
Contras: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Contras: "Always need more room"
Contras: "Best option across the pond"
Prós: "Bags were waiting on Carousel"
Contras: "Slightly delayed due to incoming flight delayed"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Prós: "Fast and efficient"
Contras: "The intercom was turned up too loud."
Prós: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Contras: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Contras: "The crew"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
Contras: "Most everything it sucked, okay?"
Prós: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Contras: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Prós: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Prós: "I always appreciate in-flight television even on short flights."
Contras: "Very tight seating."
Prós: "The crew was polite but not overly friendly or welcoming."
Contras: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Prós: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Contras: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Prós: "They ran out of salads so that was a little disappointing."
Contras: "The flight would be more comfortable if we had more leg room."
Prós: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Contras: "All the people standing in line prior to boarding."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Contras: "My luggage is lost."
Prós: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Contras: "Cramped conditions"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Contras: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Prós: "The workers."
Contras: "The selection on an incorrect plane that didn't fit the docking port"
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
My luggage got delayed, trying to reach out the airline and no updates for me where my luggage is and when it will be delivered to me.
Prós: "Customer service by the crew"
Contras: "Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad...."
Prós: "The crew and comfort."
Contras: "The food does not taste good at all."
Prós: "Nada. Assento não reclinava"
Prós: "The crew was great."
Contras: "Better seats,better food."
Prós: "Nothing much to say. The crew was polite, kind and professional."
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The crew performed their duties in a professional manner."
Contras: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."
Prós: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Contras: "Not much to say."
Contras: "He option to split groups of travellers."
Prós: "I just loved the friendliness of the crew. Way to go Lufthansa"
Contras: "Not sure about the seats but they could use some cushion."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "The crew is amazing! We have comfort even in the economy class."
Prós: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Contras: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "Flight crew and food was wonderful."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Same as above same as a bove"
Contras: "Same as above"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "I did not like the fact that I was not on this flight."
Prós: "food was good"
Contras: "the staff was very rude. my screen didn’t work on my 9 hour flight so i asked them about it and they said they would reset it then it still didn’t work so i asked again. then it still didn’t work so i asked again or if i could move to one of the open seats around me and the staff was so incredibly rude about it"
Prós: "My previous flight was delayed and they held the plane for us."
Contras: "They lost our bags and I still haven’t gotten them back. Nobody at the airport was helpful at all and I still can’t get information if my bags are coming or not."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Awesome. Very comfortable even in economy seats. Great entertainment"
Prós: "Great crew. Ontime. Great online check in process."
Contras: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Prós: "Friendly crew, on time boarding. Food decent."
Contras: "Wife n I was seated separate; I was assuming management would understand we were travelling together, seat was cramp. Meals was served far apart in timing or closed to landing on last meal."
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Everything perfect and arrive to destination on perfect time."
Contras: "All positive."
Prós: "Nice crew, good food."
Contras: "Both bathroom were not working in business class area."
Contras: "When its rain we shouldn’t walk to the air plain"
Prós: "Professional crew. Good simple check in."
Contras: "All of the less than good, obvious!"
Prós: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Excellent crew, good food & movie selection."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "very nice crew"
Contras: "my bagfage was lost"
Contras: "The KLM crew are always great serving and treating you. Well above many other airlines."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Friendly crew, upgraded seat was worthwhile"
Contras: "More snacks in between meals,"
Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"
Prós: "Crew was very engaging and service was good."
Contras: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Contras: "There was no wifi on flight"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Contras: "Transfer point needs upgrade."
Contras: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Contras: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Prós: "Crew where awesone and the choice of entertainment was fantastic"
Contras: "Seats way to close together"
Prós: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contras: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Prós: "Easy to board and easy flight."
Prós: "Professional crew. Good boarding."
Contras: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."