Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
Well I just slept when I got on board and woke up when they said we’ll get down in 20-25 mins! That was my best sleep on a flight 😅
Kay is the epitome of greatness; she and her coworker really made a quick flight more desirable. Kindness is their portion and that’s amazing to me!!!
Prós: "Clear announcements, nicely stated mask rem8nders, center seats open"
Contras: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Contras: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Contras: "The flight was too warm."
Prós: "Crew was great"
Contras: "Lots of screaming children. Not much to do about that..."
Contras: "More communication on the flight delay"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "Good movie selection"
Contras: "Always late to depart. Seating was cramped and uncomfortable"
Prós: "Boeing 777 fantastic plane, great attention from the staff Quiet and comfy"
Contras: "NOthing really"
Prós: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Contras: "Work on those delays"
Prós: "Nothing exceptional stands out"
Contras: "Flight was not on time"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "Flight was delayed several times and they lost my suitcase"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Contras: "Fix broken seats and tv screens"
Contras: "THE FLIGHT WAS 5 HOURS LATE"
Contras: "Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order."
Contras: "A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric. Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen). Another concern is the noise level of the cabin, but it's mostly due to passengers."
Contras: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Prós: "Professional appearance of flight staff accommodating and sincete"
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Prós: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Contras: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Contras: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
demorou muito para chegar ao portão de desembarque. Desde que o avião pousou demorou 30 minutos para chegar ao portão de desembarque
Achei um absurdo que na conexão para Miami na Cidade do México ter que fazer imigração e passar por tudo , RX , mostrar testes covid etc . Péssimo ! Pelo Panamá é melhor vc não sai do setor de embarque na conexão .
Tripulação mais atenciosa
Com a Aeromexico nada tenho a dizer. Excelente viagem, atendimento. Com a Ibéria péssima comida.
Prós: "NOTHING. AEROMEXICO NEVER MORE. AEROMEXICO NUNCA MÁS."
Contras: "I just had the worst experience ever with Aeromexico. First, they refused to change my flight, even with me willing to pay any applicable extra-charges. So I went ahead and bought a second flight, from Mexico City to Tijuana. Then, when I arrived at the checkin counter, I was surprised with how unprofessional and disorganized the staff was: nobody was respecting social distance, several people were not wearing a face mask and nobody from the Aeromexico staff was asking them to do so. But the worst part was the fact that my new flight — supposed to leave at 13:05 (AM 176) — only took off at 19:15. We’re talking about a 6:30hr delay and NO SUPPORT from the staff at all during this almost 7 hours of waiting. No clear information, no alternatives, no solutions, nothing. To top it all, after delaying several hours, we finally boarded the aircraft and after 1 hour seating there, the pilot told us that Aeromexico had just told him that his first officer simply wasn’t there, and therefore we couldn’t take of. WHAT??????? We had to leave the plane for another hour or so and the show only came to a finale at 19:15hr when we finally boarded and took of to Tijuana. Anyway, I honestly think I should be reimbursed or at least have 10x, 15x more the miles this flight will give to me."
Contras: "Nothing everybody treated us with respect"
Prós: "A comida estava agradável e os filmes também!"
Contras: "Teria sido melhor se eu não ter tomado um banho de chá quente quando as comissárias passaram distribuindo e por algum motivo caiu um copo cheio de chá bem em cima de mim. Péssima experiência."
Contras: "No voo da cidade do México para Guadalajara perdi a conexão chegando no portão de embarque com 20 minutos de antecedência e o painel de voos indicando BOARDING. Não houve nenhum assistência da cia no deslocamento para a conexão e me fizeram pagar nova tarifa/nova passagem."
Prós: "A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas."
Prós: "Very nice crew"
Contras: "Limited alcohol"
Contras: "O voo atrasou."
Prós: "I love everything!!!!!"
Contras: "Nothing everything is great !!!!!"
Prós: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Contras: "Timeliness, friendlier crew and better music choices"
Contras: "Seat confort is bad, specially for tall travelers."
Contras: "Tripulação poderia ser mais simpática, poltrona estreita"
Prós: "Everything was perfect."
Prós: "Educação da tripulação"
Contras: "Nem todos os filmes tem tradução para português. Não foi servido comida após o almoço (1hrs antes do pouso)"
Prós: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Contras: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Contras: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Contras: "Comida muito ruim, Assentos muito apertados."
Contras: "O tempo de espera entre as conexões"
Contras: "Everything is perfect Thanks"
Prós: "Crew was polite and welcoming. Seats were good"
Contras: "Poltronas desconfortáveis."
Prós: "Boas informações e tripulação."
Contras: "Poltronas desconfortáveis."
Prós: "Crew was good"
Contras: "Had a 2 hour delay"
Contras: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Prós: "Staff on board was great, super friendly & attentive!"
Contras: "Our flight was delayed by approximately 1 hour and 20 minutes & there was no mention of it from the crew. They were acting as if there was nothing going on and no reason for the delay. No actions were taken to compensate for the delayed flight."
Contras: "O Embarque foi super confuso. Chamaram duas vezes e depois mandaram todos sentarem de uma forma rude. O Voo atrasou quase uma hora."
Contras: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."
Prós: "No tanta supervisión en el peso de maletas."
Prós: "*Food/Beverages provided *Movie/Show selection"
Contras: "*Person in front of me was reclining their seat way too far. I think flight attendants need to pay attention to this more and prevent other passengers from being an inconvenience. *Too many people using the bathroom at once. Luckily I was able to hold it in. Maybe allowing us passengers to use the bathroom on the other side of the plane might be a good idea."
Contras: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Prós: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Contras: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Contras: "Flew from Mexico City to Chicago, the fight itself was fine, the problem was that my luggage was emptied! Everything I had was taken out of my luggage, this had to happen during check in the Mexico airport. I have tried contacting Aeromexico by phone multiple times and no one has been able to help, I finally spoke with a representative who advised to email email@example.com and to wait 72 hrs, have done this twice with no response. This is going on two weeks now and have not been able to resolve my issue!"
Contras: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Prós: "A simpatia da tripulação fez com que uma viagem de 9 horas se torna-se um passeio agradável."
Contras: "Nada que pudesse atrapalhar a viagem"
Prós: "O tempo previsto é de 4 horas, mas foi bem mais rápido."
Contras: "Nada em especial"
Prós: "Comfort level was good"
Contras: "Flight attendants were not all that friendly, gave a bogus excuse for flight delay"
Prós: "Rapidez no embarque e desembarque. Muito rápido para pegar as malas"
Prós: "Atendimento a bordo"
Contras: "Wi-Fi não estava funcionando."
Prós: "On time"
Contras: "They charge for luggage"
Contras: "My luggage was ripped with a box cutter or blade."
Prós: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Contras: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Contras: "Did I have to pay for my baggage"
Luggage lost, three days to give it back.
Equipe de embarque muito mal-educada. Processo de checagem de segurança muito desorganizado (culpa da TSA)
Prós: "empty plane"
Prós: "Boa alimentação"
Contras: "Entretenimento a bordo"
Contras: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Prós: "We didn’t crash and die. That’s the only positive."
Contras: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Contras: "Taxi time to gate was almost half hour."
Contras: "O snack poderia ter sido melhor. E o assento poderia ser mais confortável"
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Prós: "Great first class cabin crew."
Prós: "O embarque sem atrasos e bem organizado pro grupos que realmente eram cumpridos foi uma boa supresa"
Contras: "A comida foi bem fraca. Tanto o jantar (Chicken) quanto o café da manhã, sendo que este ultimo foi pior: um saquinho de pão com um sanduiche gelado de peito de peru e requeijão e uma barra de cereal. Sem frutas, e sem nada quente. Algo compreensível para um voo curto, mas não p/ um voo de 11h50."
Prós: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Contras: "Nothing. Perfect."
Contras: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Contras: "Mais atenção no serviço de bordo"
Contras: "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"
Contras: "One of the seats in fseat"
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Contras: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Prós: "Muito boa tripulação"
Contras: "Não havia nenhum tripulante que falasse português em um voo para o Brasil."
Prós: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Contras: "It wa super cold on my second flight. Small plane, rather loud."
Contras: "Conforto, espaço muito pequeno"
Prós: "Da conversa que tive com outro passageiro e a forma de resolução no problema com o atraso na entrega da baga"
Contras: "Paguei por um assento maior, mas não vi nada diferente dos outros assentos. O embarque foi bem confuso, pois a atendente não era clara ao falar e o áudio também não ajudava. Atrasaram bastante na entrega da bagagem."
Prós: "Gostei do espaço entre os bancos, a tripulação foi atenciosa e tivemos um vôo tranquilo."
Contras: "Informação quanto ao embarque e tempo para isso não foi muito boa e a distância entre o check-in e o portão de embarque era bem distante."
Contras: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Contras: "Tripulação barulhenta conversando e gritando em voo noturno . Não existia fones disponíveis"
Prós: "Quick boarding"
Contras: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Prós: "Esperando achar a mala"
Contras: "Perder a mala na ida, explica muita coisa por si."
Prós: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Prós: "Atendimento e atenção muito bom, principalmente os funcionários do aeroporto."
Contras: "A opção de comida vegetariana/vegana, o bife de soja e o arroz integral não tinham muito tempero."
Prós: "I liked the room."
Contras: "There was no entertainment. Could not get seats together."
Prós: "Crew was nice."
Contras: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Contras: "Very upset with baggage handling and charges for baggage on an international flight. I bought an economy fair but was not well informed about fact that charges for baggage would be made. I ended up paying more in fees for baggage and seats than if I had purchased a "regular" coach fare or had flown on another airline. Will do this next time. Also, both my pieces of luggage were damaged and not properly latched following opening by security."
Prós: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Prós: "This was a nighmare!"
Contras: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."
Prós: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Contras: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Prós: "Nada superou as expectativas"
Contras: "O atendimento no aeroporto nos USA foi terrivel, com atendentes mal-humoradas e sem nenhuma vontade em ajudar. Houve atraso na decolagem do aviao de quase 1hora. O voo nao estava lotado, no entanto, apesar do conhecimento, me deixaram embarcar em uma poltrona recem-vomitada. Apesar da limpeza o cinto de seguranca apresentava o cheiro caracteristico. Ainda assim, viajei nessa poltrona usando o cobertor da companhia para abafar o cheiro. As refeicoes oferecidas eram horriveis as duas."
Prós: "The comfort of the plane and the continued update on my flight delay."
Contras: "The flight was delayed but no fault of American."
Contras: "The vegetarian meal is always vegan, I miss the dairy :("
Contras: "I missed all my flights and my bags because of a stupid delay made by the airline."
Prós: "The flight entertainment is really nice."
Contras: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Prós: "The flight was not filled with passengers, so a number of passengers had a whole row of three seats in the Dreamliner to sleep on."
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Prós: "Entertainment on screens"
Contras: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Prós: "Tripulação muito fofa. Conforto ok. Entretenimento muito bom."
Contras: "Comida sempre nada demais - poderiam melhorar muito. Problema no check-in - cheguei com uma mala de 27 kg e disseram que agora para o Brasil é 23 kg. Mencionei que sabia lógico disso, mas que tinha lido na noite anterior minha reserva da American e dizia que era de 32 kg. Eu disse que teria que seguir o que estava falando e eles nem quiseram ler o email que a própria American me enviou. No final a passagem tinha sido emitida em novembro e podia ser uma de 32 kg."
Prós: "Realmente pontualidade foi o ponto chave para o sucesso do voo"
Contras: "Classe econômica é muito apertada, a meseniha de comida fica encostada no seu colo, qualquer movimento pode derrubar o alimento"
Prós: "Nada, mesmo pagando o que se paga em outras companhias para ir de Exec, a exec da American nada mais é do q uma econômica com mais espaço."
Prós: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Prós: "Check in em GRU foi tranquilo e rápido. O embarque correria tudo bem também, e a decolagem aconteceu no hora prevista. chegamos a Miami com antecedencia... tempo que foi perdido na imigração, que apesar de relativamente rápida, filas enormes e multidão de gente."
Contras: "Os lavatórios são sempre sujos, com mal cheiro e por vezes os materiais (sabonete, papéis...) acabam. Utilizá-los antes do pouso então é uma desafio. Para voos tão longos, as cias aéreas deveriam pesar em algum solução para manter o padrão de limpeza durante todo o voo, não somente no embarque."