Hotéis em Chicago

Prós: Location was great and staff super friendly

Contras: The bed and pillows were very hard

Prós: Room was very nice and big.

Contras: That breakfast stop so early

Prós: I loved everything about it

Contras: N/A

Prós: Bed and pillows were very comfy

Contras: One of my towels was stained pretty bad but otherwise it was clean.

Contras: No

Contras: No hot water

Prós: Nice bed

Contras: No fridge food was expensive and horrible

Prós: Perfect spot to see the outside Due to corvid everything was not available maids trash ect doorman Construction in the front also but over all it was a good stay

Contras: Yeah shops were closed

Prós: location

Contras: the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved Expedia team to have the issue solved and get the reimbursement.

Prós: Location

Contras: Having to check in with security before entering during the day.

Prós: I loved the bed

Contras: There was snot all on the bathroom wall it was really disgusting to see that and have to clean it off the wall, and the room should have been $60, it was nice that I could see the lake but why I was woke out my sleep at 9:30 I’m the morning from construction I really didn’t appreciate that, I most likely will never stay at your hotel again

Prós: The furniture and it’s set up

Prós: very nice and helpful staff, very good exercise and game rooms

Contras: nothing comes to mind

Prós: Its position is very well, and the room's style is very old.

Contras: the room's smell is not well.

Contras: The hotel needs to do work work on the rooms... tooo old

Prós: This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.

Contras: The historic character of the building also has a downside: my bathroom was quite small and old, although it was very clean.

Prós: location

Contras: too expensive, do not have free internet access

Prós: very nice

Contras: some facilities are too old

Prós: The hotel location is very good. Room was comfortable, the cleaners were very good.

Contras:

Prós: location

Contras: pretty old

Prós: conveniently situated

Contras: restaurant breakfast is skimpy, expensive and badly cooked and served. Hot water takes 5 minutes before itv reaches the room.

Prós: Very large room, comfortable bed, good view

Contras: No business facilities - ie no access to a computer if not carrying a laptop

Prós: Nothing

Contras: I didn’t like anything

Contras: The parking is far, and it should be a key access at the parking building. We came late one night and the connection between the parking. And the hotel was close, should be a key access there. We have to go out and walk to the street in enter time that will be very upsetting

Prós: Location great close to restaurants and things to do the bed was very comfortable

Contras: I have no complaints

Prós: The breakfast was great and the location too!

Contras: Maybe offer chauffeur service so people can tour the city.

Prós: Incredible staff! Very friendly and given the difficulties of the current situation made every effort to make us welcome and satisfied every need. Very grateful

Contras: Covid has made things very difficult for them and restaurants s were closed

Prós: The view

Contras: No

Prós: Location. It is in downtown

Contras: There was someone in the corridor screaming on the phone 7am In the morning. I’d be better of in Motel 6 on route one sleeping next door to a tenor practicing all night.

Contras: Not all amenities are available with Covid conditions.

Prós: Proximity to shoppping and Navy pier. Easy to find. Nice and clean

Contras: Said fridge. It was one that was loaded with stuff that was sensored. Couldn't use unless you paid. No micro to heat up food.

Prós: it was clean and nice.

Contras: Had to pay additional for a fridge, and there was no microwave. Parking was horrendous, $56 per hour.

Prós: Despite being clean, this hotel was basically a Day’s Inn disguised as a Hyatt. It’s truly shocking Hyatt still allows it to carry their name in such a state. Room was super outdated, no attention to detail, parking SUCKED.

Contras: The room felt like something from the 60’s, had no views available, parking was ABSOLUTELY HORRENDOUS. Wouldn’t stay here again if it were free.

Prós: They use to give good rooms at the beginning with a beautiful view and know they give rooms with no view 😔

Contras: Lately service sucks and the rooms with no view

Prós: Great stay. Clean room. Trendy decor. Friendly and helpful staff. Great location.

Contras:

Prós: The friendliness of the staff...

Contras: The Hotel lobby, Reception Area, & two of the Bars which are on separate floors are much too big & vast....theres no warmth or cosiness in all these areas. This is more of a Convention Hotel

Prós: The food was very good.

Prós: good location, reasonable rate

Contras: bed sheets

Prós: The hotel staff was excellent. They were all very helpful and tentative to our needs. The beds were very comfortable and the room was very modernized. Location was wonderful.

Contras: Restuarants and services were too pricey for a convention hotel. This is not a luxury hotel. Need to be more affordable and reasonable for travelers.

Prós: Comfortable, clean, modern. Great location.

Prós: Professional and helpful staff, no problems with room, good gym facilities

Contras: I was disturbed to see that you printed my Visa card number on my hotel bill invoice. This is not a good practice and you should change it immediately -- you should protect the privacy of the financial details of your guests.

Prós: Good location.

Contras: It is a little dated and in need of refurbishment.

Prós: Location was great. City view was nice. Quick check in and out.

Contras: Room had not been dusted in ages. Bathroom vent and light fixture filled with dust. All furniture had layer of dust. Asked staff to refresh the room, said they would and never did. Was very nasty.

Prós: The view was wonderful! We appreciated the upgrade they gave us upon our arrival.

Contras: The parking was expensive but normal due to being in Chicago.

Prós: Very good location from Airport/ to sightseeing spots Gorgeous lobby Relaxing bath tub Comfortable bed Baggage can be left before check-in/after check-out for free

Contras: No caffe maker/kettle in the room Expensive

Prós: Great hotel, great location.

Contras: The room was not that great but expected for the great deal we got.

Prós: Central location, friendly and professional staff, the room was spacious and comfortable. I'd definitely stay there again

Prós: The staff were super friendly and helpful.

Contras: The rooms listed had beautiful views, our room however, gave us a view of a brick wall, and a tiny stretch of street if you looked straight down and to the right.

Contras: I would appreciate information about parking (hotel or nearby garages) included on the website, along with prices for parking if possible.

Prós: Location

Contras: The restaurants inside closed early

Prós: In spite of the current virus situation the staff was accommodating and professional

Prós: A wonderful historic property. Close to train and museums. Lobby is over the top. Very helpful staff. Too bad Coronavirus shut all the sights. We’ll be back.

Contras: Potters Pub was just OK. Didn’t try the other restaurant off the lobby.

Prós: The Palmer House is a great, old hotel. Very friendly place and overall very good place

Contras: The bathrooms are a bit small, but somewhat difficult to deal with as it is a VERY old hotel. Go there for the history, not the size of the bathrooms.

Prós: I can't find one thing that I like about this place.

Contras: Rooms are so small and the bathroom can hardly fit two persons at the same time. The toilet takes forever to flush. Nothing is free not even a bottle of water.

Prós: Incredible historic hotel with an entire ground floor of high end shops and restaurants in the heart of downtown, couldn't ask for better.

Contras: Bathrooms are tiny, nothing to be done - except use the much larger showers in the fitness center!

Prós: Close proximity to Millennium Park. Easy access to train stations for easy transportation. The parking ramp was across the street from the hotel but it was actually super convenient.

Prós: Had a great stay. The have stayed at the Palmer House twice and both times I have been lucky enough to have a renovated room; during this stay I was on the 20th fl. My collegues were not so lucky and in fact were dissapointed with their rooms and the cleanliness of the actual floor they stayed on (19th).

Contras:

Prós: The room was large and comfortable. The bed was great.

Contras: The main restaurant is too expensive - would have liked a different choice.

Prós: Decor

Contras: Terrible service for underground parking garage. Manager was not attentive and very mean.

Prós: Great location and design, historic building

Contras: The heating didn't work very well

Prós: The room

Contras: No coffee maker in the room

Prós: Location. Housekeeper. Shampoo & Conditioner.

Contras: Unfriendly Servers, very bad check-in experience. Few Elevators, have to wait for a long time.

Prós: great hotel, wonderful decor, great location, Old world charm with modern elegence! Would stay at again and again

Contras: Food was too pricey for breakfast and staff could have been more friendly

Prós: Lobby is beautiful and very elegant. Location is very convenient -- walking distance to train, Art Institute, theater, park, river.. Very quiet.

Contras: Lockwood Restaurant was disappointing, at least for breakfast.

Prós: Central location + price.

Contras:

Prós: Great location to resturants,theater,and shopping

Contras: No refriderator, and coffee pot.

Prós: Close to stadium and located on Michigan Ave. Our customer service was wonderful upon our check-in, he was graciously kind to upgrade us to king bed vs giving us a double.

Contras: Everything was great. Rooms could use different lighting to make it more brighter. Its very dim.

Prós: Bed, Shower.

Contras: Reception not friendly. Room cleaned poorly, not cleaned day 2 till we rang 3 times at 5.30 pm. No spare blanket, asked but not given. No spare towels. One bar of small soap.

Prós: Location

Contras: Room was to dark and cold

Prós: Security provided on New Years Eve.

Contras: FOOD choices in snack shop were overpriced.

Prós: Location

Contras: Overall experience

Prós: The location was good

Contras: The bathrooms were not clean and they have over charged after we agree to an additional charge for different rooms

Prós: Every single staff member we interacted with was a complete delight. Our room was clean, comfortable and very tastefully designed. The bathrooms were stocked, there was plenty of storage space to unpack, lots of seating and lighting, we even had a hidden mini fridge!! Our bellhop showed us various features in our room and told us about the hotels history, even recommended some places close by to check out. The lobby and various wings are gorgeous- photo shoot worthy. AND THE LOCATION!!! Walking distance to Millineum Park, and if you dont mind a longer stroll, Navy Pier. We will 100% make the Hilton Chicago our go to hotel from now on.

Prós: I enjoyed the breakfast. Great value for the extensive options.

Contras: I didn't love the room. The massive amounts of dust triggered asthma attacks.

Prós: The room had two bathrooms.

Contras: The room seemed older and needed updates....peeling sink, rusting trim, bubbling ceiling....

Prós: Room had a great view. Everything was nice.

Contras: Pillows were very flat. Room was tiny for the price. Bathroom only had two full size towels. Room only had one trash can.

Prós: Location is great. Wonderful older hotel that has been restored beautifully.

Contras: No

Prós: the convenience to everything in chicago. it's history, ambiance and overall appearance are amazing.

Contras: nothing

Prós: This is a truly grand hotel, staffed by very competent and friendly people. There were good restaurants and entertainment right in the hotel, and the location was great for family outings. Our family were all very happy with the facilities (especially the two bathrooms!) and we would definitely return to this hotel.

Contras:

Prós: Excellent customer service. 1) I signed up for 5-day internet access on the room console but realized that my laptop wouldn't be online. I called the front desk to cancel it, then I signed up again from my laptop. I was skeptical that they would double charge but they didn't. It was refreshing to know that someone is doing a job right. 2) I called the front desk b/c it was late at night and the guests next door were very noisy. They sent the security right away and asked them to keep the noise down. And it worked - they became quiet!

Contras: The bed was a little too soft and the room was small.

Prós: The room was very clean.

Contras: I did not like having to pay for use of the internet.

Prós: We enjoyed our stay very much.

Prós: enjoyed our stay, liked the short distance to solider field, museums, and shopping. liked the restaurant choices as well.

Contras: high prices of beverages for the room and food was expensive.

Prós: Helpful staff, location...lake view

Prós:

Contras: Upon arrival, I was told that the King room that I boooked was not available, I was offered a room with 2 dbl beds, I pressed the issue and was given a king room. The iron in the room was defective, the replacement iron required scissors in order to cut the restraint on the plug, the iron fiasco caused us to be late for our dinner reservations.

Prós: Clean, very comfortable beds, quiet room.

Contras: Parking is very expensive; $55/24 hours

Prós: The entrance and lobby were elegant, and location adjacent to Grant Park worked well for Museums and Taste of Chicago.

Contras: The rooms were tiny (not unexpected from an historic city hotel) and the decor was somewhat drab. The fixtures were of lower quality than expected. Cleanliness was an issue; there was a plastic bag with a coffee filter hanging from the door handle when we arrived, had a dirty ice bucket, and the soap dish in the shower wasn't cleaned. One final little irritation - the room door handles had a sharp feature along the upper edge that was annoying, even a little painful if you pulled hard on the handle. There was an in-room bar, but no fridge (I thought it was supposed to have) and the hours for pool access were too short. I also think charging extra to use their fitness room is just silly in this era. Serious updates needed!

Prós: Pandemic and I wanted a nice view over 25 flr and I requested it days before . When I got there I was told we could only be in one tower and the view wasn’t what I was use to

Contras: I like the property, but I didn’t get the room I promised my wife and I’m a member

Prós: Great room with a view, very clean room, available parking, convenient restaurant and bar plus after hour mini market all in the hotel lobby

Contras: I found the hotel excellent

Prós: Rooms and cleanliness

Prós: location

Contras: The cost of parking!

Prós: The view was awesome the bathroom was clean nice size room

Contras: The handles ands doors were dirty and so was the carpet. Seems someone got lazy and didn’t do their job correctly. Also I asked for double beds and received a king size.

Prós: Very nice staff and great parking

Contras: Out refrigerator was in the middle of room and seemed out of place. For a suite it was set up poorly

Prós: Outdoor seating at decent restaurant. Bus line to downtown a short walk away.

Prós: Cleaness

Contras: No

Prós: Location

Contras: Bed was a little uncomfortable.

Prós: Clean and up to date.

Contras: Cost of parking.

Prós: location was perfect. We were there for the Bears game and could walk to the stadium. Nice bars close too. Room as clean and the staff was very helpful and friendly.

Contras: nope.

Prós: Locationna

Contras: Na

Prós: The view of Chicago was spectacular and the hotel staff could not have been nicer, especially at the front desk and the main restaurant. I would highly recommend this hotel!

Prós: I could walk to the McCormick Place convention center. The room was very clean, roomy and comfortable.

Contras: The staff lost the tag of the bag I left with them and it took them a long time to find it for me.

Prós: Clean quiet

Prós: I liked how close I was to the conference as well as the ease of transportation to the city

Prós: it was clean and the service friendly and the restaurant food was delicious.

Contras: there were no safe's in the rooms, or minibars. these are 2 key things that every room should have.

Prós: The view in the "city view" room was excellent.

Contras: Restaurants were overpriced with limited selection.

Prós: nothing; first of all I specify on my reservation a king bed and I was assigned a twin bed. Then I was charge for a water that I never took; and the hotel is not luxury or romantic at all. I will never make a reservation on this place; since I was looking for something more romantic since I was on my honeymoon and that's another reason I did not reserve for more days on this place. Hopefully; you improve your service

Contras: the service; the hotel wasn't at all romantic since I was on my honeymoon

Prós:

Contras: There was blood on our sheets and the manager did nothing about it. She still has not contacted me and has not tried to make up for the uncleanliness of the room. She took down my phone number and information and still has not gotten back to me. She made it seem like should could not compensate us because we booked our stay through this site which is inappropriate and demeaning.

Prós: hospitality

Contras:

Prós: customer service

Prós: Location and courtesy of staff.

Contras: No.

Prós: Location was awesome, size of the room is amazing, we were upgraded to river side views and was fantastic. Facilities for the gym and swimming pool were fantastic and included in the price, really a pleasure having some time there training which such wonderful views. I do not think there is a hotel with better views and location in Chicago.

Contras: They need to figure the issue with elevators clearly not enough at some points of the day specially with the COVID and social distancing required. Housekeeping service has to improve, first day they did not cleaned the room if it was not under my request, clearly big fail on a 5* hotel, however once I request it was done immediately. The restaurant Terrace 16 they need to improve the service and quality of waitresses, some of them were rude and really slow being a high quality establishment, probably it was just lack of resources overwhelmed by the amount of costumers. the manager was really nice and accommodating the requests. The receptionist for the bar was rude.

Contras: The tub drain was broken. And the shower head broke while in use and hit me in the head

Prós: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !

Prós: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.

Contras: There was no makeup mirror in the bathroom.

Prós: spa, view, bed, personal touches, cleanliness, amenities.

Prós: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.

Prós: The location is awesome. Rooms are spacious and very comfortable. Pillows mattress were exceptional. Staff was helpful professional and friendly.

Contras: Nothing. A very comfortable experience.

Prós: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!

Prós: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW

Prós: Location

Contras: Towels weren’t changes during stay. No action by staff

Prós: The bed and bathroom

Contras: No microwave in the room

Prós: Great room.

Contras: Hotel location not great to get in and out of

Prós: I loved everything about this hotel..!! Beautiful view, comfortable and spacious bed..!

Prós: View and location was great!

Contras: I had blood all over my sheets and comforter. They were replaced but i did not feel that was accommodating enough. That is a serious issue and it was looked iver like it was nothing. For what i paid, i should have been better taken care of!

Prós: Area

Contras: The staff was not at all seemingly helpful

Prós: The room had a nice view, the room and bathroom was very clean and the bed was comfy and check-in/out was easy!

Contras: We only stayed the one night, so really no complaints.

Prós: Great location, very clean, staff was nice

Contras: Expensive, lots of hidden fees at checkout!!

Prós: Swissotel is located perfectly by everything! Clean, comfort, room 3401 has a PERFECT view!! Staff was excellent!!

Prós: Love the view of the water

Contras: Didn’t like that 24 hour parking was 60 dollars

Prós: View was amazing and great location!

Prós: The location is great. The toiletries were nice.

Contras: Attention to detail was lacking. Stains on our sheets, lamp in the room did not work, the alarm clock was slow, and the tv did not work. Staff could not have cared less. Overall what I would expect from a 2 star,

Prós: Rooms were very spacious and clean. Great walking distance to all activities.

Contras: Rooms needed to have a refrigerator for guest use. Need to have a vending area so after hours you can purchase items at a resonible price. Free coffee in the Lobby should be their for guests.

Prós: Excellent location and amenities, incredible view on the lake and pier from the room, nice fitness center and pool (with top view too)

Contras: poor choice of the continental breakfast

Contras: Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.

Prós: excellent central situation and view from the spacious 26th floor room. Excellent bed.

Contras: On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.

Prós: sapcious room; beutiful location; friendly staff; proffesional concierge

Contras: too many conventions going on; elevator system not efficient: long waiting time

Prós: Room size; indoor pool; cleanliness of room and bathroom; location.

Contras:

Prós: It was quiet. Room was nice, clean and comfortable. Needed more towels and got them right away.

Contras: Nothing I didn't like.

Prós: Enjoyed the view! overall facilities were good.

Contras: poor service at breakfast

Prós: Good central shopping location

Contras:

Prós: great room, beautiful view

Contras: Bed was not comfortable. Furniture in the room was worn.

Prós: Great location within walking distance. Love that it’s pet friendly (even tho I don’t bring my pet). Parking is nearby and have a late check out. Staff are always friendly and check in/out is efficient and easy.

Contras: I’ve stayed several times at Hotel Felix with good experiences but I will say this time my room was subpar. The ceiling tiles were stained and yellow. The ac/heater made lots of noise when kicking on and off. One of the windows in the room wouldn’t shut all the way (noise issue more than temperature). The room was #920 and I suggest staying away. It was in the corner and smaller than the other rooms I’ve stayed in. Sheets on the bed had black smudge marks on them making me wonder if they were clean/changed from the last guest and doing a full inspection of the bed. All these small thing made up for a uncomfortable stay this time.

Contras: Crazy small room. It didn’t look like it was cleaned very well. Also one of my lamps were broken and the hallways smelled like pot.

Prós: Happy

Contras: No food

Prós: Location and employees were great

Contras: The shower and around the bed frames was dirty.

Prós: Very comfy bed

Contras: Siren noise, Godfrey rooftop bar noise.

Prós: Staff was friendly.

Contras: Disappointed that they didn't clean our room one day. Parking is crazy, but I guess that is what you get in a city. Otherwise everything else was good.

Prós: They let us check in early!!

Contras: A little small then I thought it was but other then that it was amazing

Prós: The location

Contras: Yes the first room I was given had a bad smell & didn’t have fitted sheets so asked for a different room the 2nd room I was given had cigarette ashes in the shower & also didn’t have fitted sheets rooms were not clean

Prós: Location

Contras: The very small Room We were given had leak from the roof into A light fixture. To their credit We were given a bigger room and a couple drink coupons.

Prós: The location is ideal to most attractions in Downtown Chicago

Contras: Sink held water, had to call maintenance immediately!!! Hair all over my bathroom, even in the towels from previous guest and after complaining they never cleaned the hair, only changed sheets Housekeeping also ran out of wash cloths

Contras: Soap and lotion was good but one of the bottle in my room was used.

Prós: Location was great, bed and pillows are really comfy, free two water bottles per person everyday. Staff are always helpful and kind.

Contras: The AC filters need to be changed in the room. I was on floor 10 and would wake up to dust on my phone and hard to breathe. As long as you turn the AC off its fine, No problems

Prós: Perfect beyond my expectations and comfortable

Prós: I liked the quiet room, and the overall peaceful quality of the hotel. Also the bed was great. Also enjoyed the lobby.

Contras: The room was small but fine for one person.

Prós: The great location of the Hotel.

Contras: The rooms are very very small and the service at the restaurant is poor.

Prós: The overall atmosphere of the hotel. The staff was so helpful and polite. I am a frequent visitor to Chicago and I would definitely stay at Hotel Felix again.

Prós: I liked the modern design. The staff was very friendly and helpful and the reception area relaxed and inspiring.

Contras: It took forewer to get hotwater to my shower, strangely enough emediately to the zink.

Contras: TV to much and picture don't work all the time

Prós: The hotel offers a washer and dryer free of charge with soap. I really like that the best out of all the amenities in the hotel.

Prós: Stayed here over a split week, 1 night then returned for 4 nights. Great experience overall. Comments on staff at the bottom, fantastic service + Great location, right by the river + Reasonable price + Room furnishing was minimalist and new looking + Clean rooms + Big TV in the room + Very comfortable bed and pillows + Water stations throughout the hotel were a nice touch, haven't seen that in other + Complimentary snacks on the 2nd floor + Free wine in the lobby Monday to Thursday We left our bags in the hotel over the weekend and the staff had no issues keeping them safe for us. In particular Pedro at the front desk made our stay 5 stars, always so polite and accommodating. He made us feel extremely welcome and as we were checking out he went out of his way to say goodbye while he was in the middle of a task. If you're staying here he's the man taking care of you.

Contras: Nothing everything was great

Prós: Location was in a very nice spot. The staff were nice and professional.

Contras: The bed sheets/blanket were not fantastic, but did suffice.

Prós: The view from my window was incredibly beautiful! Good location. Availability of drinks and snacks in the common room. Shower gel and other similar staff smelt very good.

Contras: Some dust on dark surfaces.

Contras: Our room was small but nice and clean.

Prós: Staffs were kind and helpful. Location is not bad considering price.

Contras: Not clean. There were used shampoo, some empty bottle, caps.

Prós: Location. Clean. Friendly Staff.

Contras: Room size.

Prós: The location was fantastic for walking around Chicago. And the staff was helpful and friendly. The complimentary water was also much appreciated.

Contras: The elevators ran so slow sometimes! And it could have used a dish towel or drying rack in the room. Also, it would have been nice to be able to control the thermostat instead of just the fan.

Prós: Superb location. Easy access to all downtown destinations and vast range of shops and restaurants. Well-connected to public transportation.

Contras: Limitation on room service options / hours.

Prós: Was close to everything.

Contras: $53 parking fee.

Prós: Location

Prós: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

Contras:

Prós: the hotel is very neat.

Contras: it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

Prós: Very close to the city centre with excellent views of the river and a very comfortable room

Contras: Soaps, shampoos, milks and tea were not replenished

Prós: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.

Prós: the location is very good.

Contras: The room clean service.

Prós: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.

Contras: It's do not have breakfast.

Prós: close to Michigan Avenue

Contras: bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.

Prós: I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.

Contras:

Prós: Our room was awesome. Very very comfortable!

Contras:

Prós: Allowed to check in early.

Contras: Tv screens are too small

Prós: Location

Contras: Never clean the room while we’re there We just had asked for bath supplies because they were not enough .Drinks in the minibar were expired.

Prós: Location

Contras: Looks different from the pictures and not very clean.

Prós: Everything was great the staff were wonderful, will def come back

Prós: The staff & location; the restaurant & bar.

Contras: 1t. room they gave me had no hot water, the sink did not drain, the wifi was almost nonexistent, the hotel needs to be updated. I had an emergency and had to return home so I check out 2 days early and I could not get back the money for the 2 day's.

Prós: It was in a good location, close to the lake, just a mile from Navy Pier, and plenty of restaurants close by. I like that they have heaters in the bathroom. I hate freezing when I get out of the shower. Hardly any hotels have them anymore. I was on the 16th floor and it was very quiet. I never heard anyone while I was there. The lady at the front desk was very friendly and helpful. The air conditioner worked really well in the room. The bed was comfortable. Nothing was open at the hotel (restaurant, gym, etc.) because of the virus, but overall, it was a good value.

Prós: Location was awesome. Staff was excellent.

Contras: The bar didn’t open till 4pm. The carpet in the room was kind of dirty. I couldn’t let my son crawl around on it. Very cool hotel though.

Prós: I love the vintage feel of the hotel . It was quiet & very relaxing caught up on much needed sleep! I definitely will be booking again

Prós: The room was quaint cozy and modern.

Contras: Just the pillows nothing serious, I'll bring my own next time.

Prós: Location

Contras: Difficult to regulate room temperature - either too warm or too cold. Temperature in restaurant was cold - people eating with coats on. Staff forgot to give us our wake up call.

Prós: Great spot for seeing a play at Broadway playhouse and eating Francesca!! Loved it!

Contras: I have no recommendations. Everything i needed was there!!

Prós: The room was great!

Contras: Nothing really

Prós: Great staff. Great location. Great room.

Prós: This hotel was in a great location for shopping! I took a long weekend trip by myself and the hotel staff was sooo helpful and provided much information to make my trip most enjoyable! The rooms are older but very clean and comfy!

Prós: I always enjoy the Whitehall. The new Asian restaurant is a plus! The location is perfect for my needs.

Prós: Its location to my conference. The bed was quite soft as well.

Contras: Nothing really.

Prós: the proximity of downtown is excellent.

Contras: staff was not overly helpful, didn't follow up properly, no free wireless internet ($10/day), very, very dark rooms, all lights on during the day, room was odd mix of classic American furniture and Roman bath mosaic bathroom meets Frank Lloyd Wright shades of green wall paper. It certainly wasn't the European charm/boutique hotel we expected.

Prós: That the staff upgraded us to a better room when the could not provided two of the superior king rooms near each other as requested.

Contras: The lobby was very small and crowded when groups arrived to register. I would like to see an in room coffee maker instead of complimentary coffee downstairs. Not very convenient. In the rooms, there was not attention to details in the cleaning department. Our first room had a broken arm on a chair and too much furniture in too small of a space. Also, I had a hard time with the lighting-- too ambient in the 1st room and one of the lamps had a bad socket.

Prós: location

Contras: t.v. location was not comfortable to watch -

Prós: good position,

Contras: No internet free

Prós: Comfortable bed and location of hotel

Contras: Limited choice in restaurant

Prós: The location was excellent and the bed was very comfortable

Contras: It is not possible to open the windows although I was lucky in my room and could. I think this is quite common in America.

Prós: I liked the location a lot and the bed was extremely comfortable

Contras: Did not like the room service menu, which only seemed to offer what appeared to be a Chinese take away

Prós: Location

Contras: Very outdated. Less than ideal co-habitants during stay. Some were very loud.

Prós: The lobby is beautiful and the location is nice.

Contras: The rooms are severely out of date with broken fixtures. Slow elevators. Very small rooms.

Prós: Location

Contras: Room was not cleaned prior to check-in.

Prós: The location was unbelievably great. The staff was super accommodating and we really appreciated their help.

Contras: The Upholstery on the chair was very worn, the bathroom was tiny and I should have brought my own toiletries and shower cap.

Prós: Location

Contras: Hidden fees

Prós: The location

Contras: Bathroom extremely cold with no heat

Prós: We were nicely accommodated for our complaints.

Contras: We were giving another room after 2 very bad small rooms . This is more of a hostel than a hotel. Once we got our king suite , the experience was more enjoyable.

Prós: The location

Contras: Yes. One of the girls at front desk was not friendly at all when we checked out. I asked her about the extra $11 in charges that they did not tell me about for wifi or whatever and she just kind of gave me attitude.

Prós: Staff was polite, helpful and professional.

Contras: The hotel was not clean. The beds were old and sagging. The bathrooms were not hotel standard - sink/toilets were something that looked like it came from someone's home 25 years ago, mirror was old and black.It was loud,sounds and smells went everywhere

Contras: My check-in experience was awful. Apparently they couldn't find my reservation in their records. The hotel had no water from 9am-4pm on 2 consecutive days. My worst hotel experience to date.

Prós: This time around not a thing

Contras: Room was so small When you opened the curtain you saw a brick wall Why have a window Bed was so old that was had to see a chiropractor the next day to get my back adjusted Was woken up at 3 am by security pounding in the wrong door Staff at desk

Contras: I didn't like that they couldn't find my reservation when I arrived and I didn't like the fact that hotel guests had no running water from 9am - 4pm on two consecutive days. My worst hotel experience to date.

Prós: The hotel is at a very good location, rooms are clean and comfortable. They have free internet access in the lobby which is a nice place.

Contras: There is no restaurant in the premises, there is only a coffee shop next to the hotel, thus there is no comfortable way to have a decent breakfast.

Prós: The location was perfect.

Contras: The bed was really lumpy and uncomfortable.

Prós: Located centrally, the hotel is close to all touristic places as well as to the shopping areas.

Prós: I must say the location and the 22nd floor patio where my favorite thing about this hotel

Prós: Excellent location for shopping.

Contras: Air conditioner in the room was not accessible for adjustment in a temperature change. Also the TV did not have any pay per view chanels.

Prós:

Contras: Rooms are not ready to 15-00, at the same time, check out time is 12-00. Something could be done to prepare booked rooms to 15-00

Prós: wi-fi access in lobby. access to mag mile. access to conference venue at major hotel.

Contras: the air conditioner in my room was filthy. i couldn't switch it off because there was no open window to use, and when i did switch it off my throat became sore and dry.

Prós: consierge answered all my questions

Contras:

Prós:

Contras: there was no breakfast available

Prós: Good location.

Contras: Small room (at least ours). Noise (not street).

Prós: Great location! Walking distance to Navy Pier, Millenium Park, shopping, and great restaurants. Right on the river and our room had a perfect view. Good stay overall.

Contras: Room was so loud! Not from noisy neighbors or even street traffic, but constant knocking and clanging in the walls. (Not sure if it was coming from above or next to our room). It went on all hours of the morning. Also did not get housekeeping service.

Prós: Fabulous checkin at front desk by Maggie. Friendly, courteous, professional, and welcoming. Set the tone for our entire stay.

Contras: Can’t think of a thing!

Prós: None. I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail

Contras: I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail . Pool was freezing, asked attendant to turn it up, they never did. So basically paid for a pool that could not be used

Prós: Location is great, within walking distance of a number of destinations. Nice view from the room.

Contras: Long wait to check in. Have to be a “member” for free WiFi. Came back to a dirty room because housekeeping never came. Room was large but strange shape- TV too far from bed to see. Bathtub didn’t drain. Lamp in room flickered. Lots of s

Prós: Very helpful staff, luggage storage was particularly appreciated as it seems to be an issue to leave luggage in a lot of other hotels and there is no storage available in the airport. Nice airy bright rooms , also the gym had a great view.

Contras: Bar was not open very much and was not very cosy. Would be good to have a more casual restaurant/bar.

Prós: everything about this hotel was amazing! The location and view can't be beat

Prós: Great location. The staff was polite and courteous. The room was clean and up to date. Hotel overall was great.

Contras: Our room was next to the stairs, we could hear it opening and closing, as well as hear the people walking on the stairs.

Prós: How the staff treated guests

Prós: The rooms were very nice & really spacious. The bed was one of the best hotel beds I’ve ever slept in too. The view from our room was amazing and the location was great. We unfortunately arrived just as the Coronavirus virus restrictions were ramping up so had to cut our trip short. The hotel staff were amazing in this situation too. We will definitely be coming back to this hotel once we can finish the rest of our trip.

Contras: Couldn’t fault anything here!

Prós: Location was great and the pool was awesome for the kids.

Prós: Parking is $72 per day and they have no airport shuttle

Contras: No complementary airport shuttle $72 per day for parking

Prós: location

Contras: parking was not very convienent

Prós: Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!

Contras: My credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!! Also... When making my reservation through Booking.com, the Sheraton Chicago didn't have my reservation in their system!!! Booking.com had to fax over my reservation twice, hence the double charge on my credit card!!!!

Prós: Bed linens and beds were comfy.

Contras: Motelish

Prós: The location was perfect! We were able to shop, enjoy the nightlife, and take in the Chicago Marathon. Everything was close by.

Contras: The price was pretty high, but we stayed over Columbus Day/Chicago Marathon weekend so I guess that rooms were at a premium.

Prós: I liked the central location of the hotel.

Contras: I think the charge for internet-acces is ridiculous, the room-service sometimes took very long (1,5 hour) and they tried to charge me more than what I had originally booked for.

Prós: Location of the hotel was close to downtown and many activities

Contras: I would like wireless internet in guest rooms (for free)

Prós: I enjoyed the view of the Chicago River, watching the excursion boats, view of the Trump hotel.

Contras:

Prós:

Contras: Additional price for fittness facilities ($12 per/person per day);Long-distance rates (over $10 per minute !!!), spring water provided in rooms - almost $6 per 1,89L bottle

Prós: Was ok Thanks

Contras: Dirty cutlery/plates left by the cleaning staff left in the passage for more than 24 hours.

Prós: Comfort and the attention of the reception employees. The location is also excellent.

Contras: The room was not clean. I found a dirty glass under the bed. Besides, dirty plates remained for long hours in front of the doors of some rooms. I really hope it was an exception: that´s why I keep on recommending the hotel.

Prós: Helpfull staff who answered all questions we had about the city.

Contras: The rooms were somewhat old and in need of repair.. I expected more from a Sheraton hotel.

Prós: Location ONLY

Contras: Staff said the early check in charge was $50 whereas the guy I spoke on the phone said it was a lot cheaper. It made no sense as I paid $-- for the night, yet I had to pay $50 extra for 3hr. Horrible Room Condition, Disgusting Bathroom. Def not 4 sta

Prós: downtown Staff was friendly and nice to work with my Check in and check out was easy

Contras: Room got super hot and wouldn't cool down Older hotel Small bathroom Beds were not comfortable Beds were small

Prós: Central location, good price

Prós: Clean. Great friendly staff. Love the environmentally friendly water bottle stations! Perfect location.

Prós: Location for the price

Contras: No easy parking

Prós: Price

Contras: Small room

Prós: Location

Contras: Pull out “couch” turned out to be a chair, hotel was dated, bathroom was not like the photos, shower was small and outdated, overall wouldn’t call this a 4 star hotel, more of a 3 star. Also, their security hold on my card was an issue because 1. Was told there was no charge, 2. Was $170 so it was immediately taken from my credit card. They should be more upfront about this policy.

Prós: I had a super spacious room with a nice bathroom! The lobby was super cool and the snack selection is super cool and techy. Super clean and comfortable and the valet was super quick!!! The bar off the lobby was really nice as well!

Contras: Really great if you want to be down town! I have my all friends in River North so it was a bit of a haul but that was MY FAULT!! Overall I think it's a great location but I didn't plan ahead. And my view was of an alley on both sides but hey, that happens!

Prós: I loved the lobby and the size of the room, as well as the staff and the location.

Contras: I thought the bathroom in our room needed to be updated. It was old and dingy

Contras: The toilet is dirty

Prós: It was clean and we were able to proceed fairly quickly.

Contras: The desk clerk was a little bit obnoxious

Prós: Staff was both nice and respectful! Room was cozy and clean. Great location.

Contras: Elevator kept stopping on floors and getting stuck w/o the door opening. Decided to take stairwell and got locked in and had to call hotel staff to get us out. My four year old was having an anxiety due to this. There should be a no re-entry sign...

Prós: no frills, very comfortable, very close to train for airport.

Contras: no dislikes

Prós: Convenient location, good value, well equipped room, excellent service.

Contras: Nothing

Prós: location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable

Contras: fold out bed was lumpy and uncomfortable.

Prós: the location of the hotel and front office help.

Contras: the poor services in the hotel.

Prós: Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby

Contras: View from the window,

Prós: It had a good location in relation to the things we wanted to do.

Contras:

Prós: Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.

Contras:

Prós: Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable.

Contras: It would be appreciated to have an iron in the room.

Prós: Excellent locatiion and service

Contras:

Prós: cozy

Contras: the small bathroom

Prós: Everything was spotless, decor was sleek, room was everything I expected and had a great view.

Contras: It’s location in a residential block made it a little strange and difficult to get anywhere on foot, and parking was horrendous and expensive. Would recommend but not as my first choice.

Prós: I loved how clean my room was the staff gave excellent customer service But most of all I loved the Lake view.

Contras: I didn’t have a bath room to step on when I got out the shower and there was no robe for me in my room but other then that the room was lovely

Prós: Rooms were cool. Beds were comfortable. Nice relaxing spaces in the lobby.

Contras: It's a bit off the beaten path. About .7 miles from MI Avenue. Also, no free breakfast. I paid over $50 for my daughter and I to have a lackluster buffet one morning at the hotel.

Prós: Clean hotel, great staff, Across the street is the Navy Pier. The fitness center is nice.

Contras: No coffee maker in the room, requested a fridge but they did not have any available until the last night of our stay. Room had a minor odor as if someone previously smoked in it. There is a pool but no hot tub. Spa has closed.

Prós: Nothing

Contras: Staff is rude. Door man especially.

Prós: The views are the best

Contras: No air the first night. Sweated and couldn’t sleep. Bartender was rude and slow , no valet. Had to park in someone else’s parking lot , at night and walk to hotel alone and I’m a single woman. Scary. And cost me $84! Wasn’t told had to request a coffee pot so I paid room service $18 a morning for one person and it was late.

Prós: Location.

Contras: Certain surfaces of the room we stayed in (#1005) were not wiped down. There was food and drink spots on our night stands and the desk that the tv sat on.

Prós: Very good location. Beautiful view!

Contras: Upon request we did not receive the microwave and refrigerator.

Prós: The view from the room

Contras: No parking available and the fitness center wasn’t available

Prós: The location of the hotel was great!!! The staff was very friendly, helpful and accommodating! Our group was only there for a couple of days so did not take advantage of the hotel amenities since we wanted to see as much of downtown Chicago as possible.

Prós: Location, views and price

Contras: The decor was a little tired. Rooms and hallway are dark. You have to request for a fridge, microwave and coffee maker. None of those appliances are there in the room otherwise.

Prós: The room was clean and beautiful! The staff was outstanding. The location was convenient to shopping, restaurants, and entertainment.

Contras: I would have preferred to have a small refrigerator provided in each room.

Prós: Its a really classy hotel, with a great vibrant buzz around it, ideally situated beside the lake, and very close to the shops.

Prós: Location and view were great. The beds were extremely comfortable.

Contras: Parking is $48 and the price went down drastically after I purchased from bookings.com.

Prós: great bar and lobby area w/ lovely rockers that overlooked the water.

Contras: concierge should learn more brunch suggestions besides "The West Egg".

Prós: Our stay was short lived. Unfortunately our 3 year old fell in the hotel room and we ended up having to check out by 5:30 to go to the E.R. for x-rays. The hotel staff/manager was not accommodating in the least. While I did not expect a credit on my credit card, I thought an offer of a voucher for a future stay was appropriate considering the circumstances. At the very least, a smile, apology and a voucher for drinks would have been nice.

Contras: see above

Prós: I liked that everyone was really nice. Room was great.

Prós: The hotel was in a great location, had great views of Lake Michigan and was very well kept.

Contras: There was an issue with parking where we were double billed. The issue took some time to be worked out and the staff was not as helpful as they could have been.

Prós: nice view of lake

Contras: breakfat buffet extremely expensive

Prós:

Contras: Was a bit pricey for extras. Just because we have money does not mean we are willing to spend $19.00 on the rooms bottled water, or $22.00 for 2 basic drinks.

Prós: Service

Contras: room a bit too small

Prós: Friendly staff for a high end hotel. Great lake view. Easy access to Michigan Avenue. Great, comfortable hotel room. Nice little touches.

Contras: No coffee machine in room. We know you could ask for one, but that seemed like a hassle.

Prós: Loved the room espresso machine, Room and bed very comfortable.

Prós: Beautiful hotel right downtown.

Contras: Lobby - checkin is on the 20th floor! Valet over night is 70 bucks!

Prós: Huge rooms with lovely City views. Perfect location for Michigan Ave shopping. Treat yourself to a little luxury.

Prós: We loved the room and how comfortable it was and the bathroom amenities were amazing

Contras: The front desk didnt explain to us we needed to put the key on the elevator to get to our floor and this was the first time we stayed

Prós: Great hotel and location

Prós: This is one of the best hotel experiences I've ever had. Rooms are impeccable, staff is amazing, location is perfect. Hint do not valet park...use spot hero.

Contras: None. Couldn't ask for a better experience.

Prós: I would have loved to buy fresh coffee and a lite breakfast bite in the hotel.

Contras: A better fitness center

Prós: The location

Contras: Everything , from ordering , to keeping the correct room that we ordered, it was a birthday celebration and they didnt do what they told, they didnt really tried to fix our experiences. The valley gave us the car back full of dust

Prós: Good location excellent room and gym

Contras: Nothing

Prós: The up to date facilities

Contras: The doormen and receptionist

Prós: Every one was super friendly and made sure you were definitely taken care of! I will definitely stay here again when I visit Chicago in the summer again.

Prós: Space in the room and staff were great.

Contras: Noise leeked from the door connecting two rooms

Prós: Room, Location

Prós: View and location.

Contras: The hotel was old and worn out. We were missing parts of the curtains which allowed the sunlight to burn out retinas first thing in the morning. The bathroom was small without a working vent.

Prós: My rom on the 37th floor had an amazing view of the city. It was within walking distance to millenium park, the loop,and the riverfront. Lots of eating, shopping, outdoor space, and culture places to go and see. The staff was beyond helpful!

Contras: not applicable

Prós: Beds and view. Also love Hoyt restaurant

Contras: Nothing

Prós: Friendly staff - and just a superb location for Navy Pier, River North, and North Michigan Avenue attractions. You can still enjoy a nice walk to the Loop and destinations such as Millennium Park and the Art Institute.

Contras: No, but I do wish they might consider making a light breakfast complimentary.

Prós: quietness

Contras: The baggage helpers will breath down your neck look at your crazy and ask you where you parked

Prós: First of all, the hotel was NOT the Wyndham Grand, it was the Royal Sonesta. It changed ownership between when I made the reservation and my arrival. The staff was friendly and helpful. They were able to accommodate my room location request.

Contras: The bathroom needs to be updated. Tub was chipped and the finish was dull. Looked dirty. Also, I needed to use public transportation while in the city. The doorman/concierge was helpful on the day of arrival, but nowhere to be found when leaving.

Prós: Location

Prós: beautiful hotel loved the bar plus a cool outside bar when the weather is nice a 5 min walk to the heart of Michigan ave for lunch at the Grand Luxe. it was a great choice

Prós: the location

Contras: nothing

Prós: great location! walking distance to lots of attractions in the City! staff in the Front Lobby were very helpful and always asked if we needed a cab or Directions! Would Recommend for the first timer to Chicago!

Prós: The city view

Contras: Valet parking staff customer service

Prós: I had booked a 'Deluxe' room with city view and got a good deal via booking.com. Based on the (very) positive reviews here I was at first a bit disappointed. There was nothing wrong with the room, in fact it is rather spacious, but in the end it was rather basic and maybe not as good as I had expected. I then asked for an upgrade and for a small additional fee changed my reservation to a 'Superior' room with river view - and this room was really very nice. It is much more modern than the 'Deluxe' room, the bathroom is amazing and overall its just more luxurious and definately worth the extra fee. My recommendation: they have 'superior' rooms that have bathtub and shower combined and some that have them apart. The rooms that have them apart are apparently nicer but there are also not so many of those. Furthermore, the gym is very good and modern, apparently it has been renovated recently.

Contras: Some of the staff at the front desk is more helpful than others. At first they told me a room upgrade is generally not possible, then I asked someone else a bit later and all over sudden it was possible. Also, some of the staff at the main entrance does not seem very attentive. The attached bar/restaurant is okay, not amazing, but okay.

Prós: Great location by the river with great views. Its very close to the centre of Chicago. Our room was large and clean, though the coffee machine took some working out.

Contras: Think for the price breakfast should be included

Prós: clean, friendly and good location

Prós: We were thrilled with the river view room, its spaciousness, and the hotel's proximity to major attractions and shopping.

Prós: I had stayed at this hotel before and enjoyed my stay. It is in the center of town close to where I need to be and is moderatly priced for the area.

Prós: location

Contras: nothing much

Prós: The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S.

Contras: Nope! It was great!

Prós:

Contras: The hallways had a foul odor.

Prós: The holet was in a great location, close to everything. the river view was very nice worht the extra $. I would definetely stay again!

Contras: It was lacking a holtel bar and restraunt and other amenities.

Prós: large room with very comfortable bed. The bath and particularly shower with large overhead nozzle were clean and neat design. Good location.

Contras: