Hotéis em Chicago

Prós: Beautiful room. Inpecable service

Prós: EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE!

Contras: NOTHING

Prós: Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face

Contras: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Prós: I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better

Prós: I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia.

Contras: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Prós: Club level was outstanding. Staff were beyond awesome. Food was great.

Prós: The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa.

Contras: The additional room service charge

Prós: Location is excellent. staff is good.

Prós: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Contras: We loved everything about it.

Prós: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Contras: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Prós: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.

Contras: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Prós: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.

Contras: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Prós: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom

Prós: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Prós: We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Prós: People are friendly Restaurant is very good Design is current Beds are comfortable

Contras: air conditioning unit in room was loud

Prós: Very hospitable. Staff very forthcoming. Nice space!

Prós: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Contras: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Prós: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Contras: nothing!

Prós: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Contras: Nothing!

Prós: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Prós: comfy bed, great location, nice lobby.

Contras: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Contras: Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.

Prós: Fantastic location, outstanding room. Would go back in a minute.

Prós: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Contras: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Prós: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Prós: I have stayed in many upper end hotels in Chicago and this property has a great location, great staff, rooms are fabulous and an overall great stay. I would definitely recommend this hotel and will stay again.

Prós: The beds were comfortable, shower had good water pressure, and staff were very helpful. I arrived early on the day of check in and asked if they had early check in. They said they had been sold out the night before so it might be tough, but they would see what they could do. 15m later the room was ready! I was extremely grateful for this, as I was exhausted from travel and wasn't feeling great. This allowed me to rest and show up to my conference feeling like myself.

Contras: No issues.

Prós: The Loews was an overall excellent experience. From arrival to departure the service was spot on. The hotel was not only very clean but excellently staffed. Everyone who worked for the hotel was more than willing to assist you in any matter you may need and were very polite. The front desk employees were extremely helpful with everything from advice on night life to helping make sure all my bases were covered on a very special between my lady and I. (thank you very much Noah for going above and beyond... We both thank you for helping us have a great night). It was very apparent that the employees took pride in their jobs and strived to accommodate all guest the best they could. The hotel had a great energy and was a very positive atmosphere. The hotel flowed extremely well and was decorated beautifully. The rooms were spacious and felt very secure. The hotel was in a very low key part of the city, it was surrounded by places you would want to go in Chicago (ie. Restaurants, bars, navy pier, magnificent mile etc..) overall excellent experience and we will be back.

Contras: None, accommodations were excellent.

Prós: Great gym and lap pool. Love the common areas, like the lobby bar. Appreciated having a Starbucks IN the hotel.

Contras: Self park garage was far.

Prós: Staff was very friendly and helpful. The whole Hotel (Lobby, floor, Rooms, ...) is furnished very tastefully. Great Swimmingpool. The Location of the loews Hotel is absolutely perfect! Close to the River and lakefront Trail. Good starting Point, so you can explore North and South of the City. Lots of Restaurants and supermarket across the street. We definitely recommend the loews Chicago hotel!

Contras: Nothing - everything was Great!

Prós: The hotel is brand new and it shows. It's beautifully furnished, comfortable, and very trendy. The location is perfect, right in the middle of everything with extraordinary views.

Contras: There was a strange smell in the room whenever we left for a while. The staff was friendly but also inexperienced, as they tended to hover and be a little over-bearing. In addition, the front desk staff provided us with false information and accidentally billed us close to $300 that has yet to be taken off my credit card bill.

Prós: very clean

Contras: no full length mirror in the room

Prós: Service And attention to detail was excellent

Contras: That they didn't have a Jacuzzi In the hotel

Prós: +The staff was friendly, welcoming, and very accommodating for pets and special needs to make our experience more enjoyable. . +In the heart of chicago. +The room was spacious and well decorated. +Staff would try to find you a taxi or help with finding the best Chicago pizza.

Contras: -Clean up staff did not come everyday to change the towels and bed sheets. This was sad and frustrating for a luxury hotel -The parking situation for self parking is expensive for multiple days unlike other hotels next to it. Hopefully they can come up with a discounted rate for extended parking with Loews for next time. -The tv stopped working for a few hours one evening during our stay.

Prós: Beautiful. Comfortable, luxurious.

Contras: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Prós: Nice location and outdoor eating

Contras: One of the front desk staff was not that friendly.

Prós: Great restaurant recommendation and service!

Prós: They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .

Prós: Very good welcome and staff performance

Contras: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Prós: Hotel has great location, very nice accomodations.

Contras: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Prós: The food options were excellent.

Contras: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Prós: Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.

Prós: Brand new, super clean, designer chic, with super geeky gadgets in the room and a robot to deliver towels and tooth brushes. The future of what hotels will be like. Highly recommended. Walking distance to the lakefront and all River North Attractions. The beds were super comfortable. The hotel was quiet. Cool bar off the lobby. Very fast elevators.

Contras: Because this hotel is new, all the staff are new. They were trying hard, but were not fully into a professional rhythm yet. Check ins and check outs were slightly slower than anticipated.

Prós: We just came back from a 3 day 2 night stay in a very different style of Hotel. As we were approached the Hotel Lobby check in desk we saw a robot coming out of the Elevator and park next to the front desk. Her name was Chloe and she delivers stuff to your Room. They have two Robots that attend to your needs really cool. The decorations are very interesting ranging from Modern art to an old library to a science project. If you looking for a different kind of hotel this is it ! The title of this review is how they advertise the Hilton Autograph Hotels. We have stayed at the Las Vegas Cosmopolitan, the Annapolis Waterfront Hotel, the Bohemian Hotel Savannah Riverfront and now EMC2. We really like the different styles, the staff and the foods they offer. We can't wait to try the next one !

Prós: Cool design, clean & comfortable. Excellent staff, high tech. Derek at the front desk was amazing; cheerful, polite & helpful.

Contras: Nothing

Prós: Location, friendly staff

Prós: Bed was very comfortable. Room very clean.

Contras: The room was a little noisy from outside noise.

Prós: Everything. I liked everything. The capsules and showers and staff. Awesomeness.

Contras: That I couldn't stay longer... I loved everything about the room.

Prós: Loved that the room was half vanity and bathroom. When people travel they're always getting ready for something. Make sense you give them ample place to do it.

Contras: We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.

Prós: happy hour from 7-8, free drinks for hotel guests

Prós: Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do!

Contras: There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).

Contras: The coffee shop has gone down hill

Prós: The staff was friendly, the rooms were clean and in impeccable shape. The space provided was great (chamber suit). There were plenty of outlets..thoughtful situated. Very convenient to have the shower in a separate room from the toilet. The controls for the room temperature were within our command. Free cocktails every night from 7-8, amazing! And the location of the hotel was right near a bunch if restaurants, the Chicago institute of art and the Grant Park.

Contras: That' the windows could not be opened, so the room could not be ventilated and freshen the air.

Prós: Staff is wonderful.

Contras: Room service was inconsistent. Ordered same sandwich twice, received completely different sandwich and sides.

Prós: My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!!

Contras: That we didn't get to stay longer!

Contras: Gym kind of sucks.

Prós: Large Rooms, Great beds

Contras: The restaurant was small with limited options but it appears they are renovating.

Prós: Zero natural light , facing a wall .. I was told all rooms that are not suites are like this and face a wall . Long is beautiful but rooms are just mediocre

Contras: Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels

Prós: I liked almost everything about the hotel. The room was great, the day staff was great, the location is better than several in the area we stayed at in the past. Room amenities were also very good.

Contras: The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.

Prós: Personal service. They actually get to know your name. You sort of feel a bit like family. They care about your stay. Were willing to go the extra bit to make our time there great. Thanks for a fabulous trip!

Prós: This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces.

Contras: There was nothing we did not like.

Prós: Unexpected personal communication, services, everything top end. Technology and use of it to make the most of your stay. Very accommodating for our Shitzu. Great location.

Contras: Room Service was as expected for similar hotels. Pricey, Ave quality, the usual limited items. Wouldn't take much to provide better then expected.

Prós: From check in everyone was very nice. We were going for a short trip to another city in the US and were going to stay again at Talbott before heading home. We didn't want to carry one bag & a set of golf clubs so asked if we could leave it behind. Talbott was very understanding and stored it till return. All hotels do it but the attitude of the staff at Talbott made the difference. ..

Prós: Great staff, very helpful and friendly

Prós: Very nice staff and great location

Contras: It was perfect

Prós: This hotel is from a different time and place in America. Everyone was so friendly the room was big and incredibly quiet. The doors are sick the walls are thick the beds are unbelievably comfortable. It's not exactly cheap with $58 per night for valet car parking. I stayed there on business and it was a joy to get a good nights sleep and have the best coffee I've ever had from room service.

Prós: We loved the location and the staff

Contras: Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.

Prós: Pretty much everything....very boutique...great staff....room maintenance five stars...great location

Contras: No complaints

Prós: I took my 5 year old to see Chicago. I love the quiet of the hotel. The staff was great. You get what you pay for.

Prós: Location and nightlife

Prós: My go-to hotel for “stay-cations” in the city.

Prós: Location and friendly staff

Contras: Bar, location and staff

Prós: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.

Contras: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Contras: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Prós: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.

Prós: Attention to detail was spectacular, gave over and beyond service

Prós: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.

Contras: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Prós: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.

Contras: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Prós: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.

Prós: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.

Contras: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Prós: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.

Prós: Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.

Prós: Fun atmosphere, interesting design elements and great architecture. Loved Cindy’s and Cherry Dining Room.

Contras: Maze like corridors. No evening service (clean towels, turndown).

Prós: Beds very comfortable. Location was perfect.

Contras: Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.

Prós: Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!

Prós: Public spaces, vibe, decor, the radio in room.

Contras: The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.

Prós: This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits.

Contras: The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.

Prós: Loved the location the staff and the bed

Contras: Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.

Prós: Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area.

Contras: Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.

Prós: We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

Contras: The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Prós: Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.

Prós: Clean comfortable room, nice staff. Great location

Contras: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Prós: Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!

Prós: We arrived at 11:30 a.m. and were pleased that not only was a room available early, but that it far exceeded our expectations in terms of size, amenities and overall decor/layout. The staff was exceptionally helpful and friendly with every interaction - the valet even retrieved something from our car for us and brought it to our room to save us from venturing oitbwih our 16-month old. Pack-n-plays are available - we had brought our own but will remember this in the future! The location was perfect to walk to the ballet, saving us from attempting to travel with a 25-pound car seat!

Contras: There aren’t many family options nearby, save for quick lunch and dinner spots (ie scorned Bakery). That worked well for us and what we wanted, but may not for others who are looking for more.

Prós: Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.

Prós: Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff

Prós: Our favorite part was the location. The hotel was near absolutely everything we wanted to see, so we could walk everywhere. Staff was very helpful. Bathroom was amazing

Prós: The location was nice.

Contras: Boring hotel, average style rooms and amenities for the price range hotel

Prós: Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.

Prós: Overall, a great hotel! Staff couldn't have been more friendly, helpful and accommodating! The location of the hotel is exceptional - conveniently located for all downtown activities and transportation needs. The restaurant and bar were very good. Clean and comfortable rooms.

Contras: Our only "want" would have been a microwave and a better physical layout of the room to include more chairs and a table.

Prós: I am a train enthusiast. So I like the location, particularly the rooms facing Wabash Ave, that many others dislike because of the L.

Contras: I would like to see more varied equipment in the exercise room, and perhaps more variety in the menu

Prós: Desk staff quite friendly and helpful. Everything classy and elegant. Umbrella iin closet was a nice tough.

Contras: Didn't patronize the Atrwood? Restaurant although attractive ambience, Prices were prohibitive. Cup of cofffee: #$4.00, Eggs bENEDICT: $15.00 Fugget about it.

Contras: Under construction

Prós: Was cozy enough to give me every reason not to leave my hotel room!

Contras: None!

Prós: We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front.

Contras: Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.

Prós: Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan

Prós: The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.

Prós: Staff was very friendly and very helpful. Rooms were clean and very nice.

Contras: Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.

Prós: Everything about this stay was top notch. Every single encounter with an employee was pleasant, polite and helpful. Rooms, common areas and restaurant were comfortable and spotless. We could not have asked for a better location - central to everything.

Prós: Staff, each & every one from doormen, janitors to manager. Special shout out to Mark in maintenance and Darnell at front desk. We borrowed their bikes and had an excellent ride around the lake. View was awesome down State street. We arrived a early on Thursday morning and allowed to go right up to an available room. Room was small but meticulous in detail. Location could not be better!!! A minute's walk to blue line, red line and busses. All the shopping you can want steps from hotel. Millennium park and the Bean was 3-4 blocks away.

Contras: There was nothing to complain about.

Prós: Beautiful; FANTASTIC service provided by all areas; clean

Contras: Mattresses were hard

Prós: Warm, accommodating staff. Great location. Quaint, historic building.

Contras: The hotel was more than adequate for our needs, but guests should not expect huge rooms.

Contras: one of the two hotel elevators was not working... we were on the 11th floor.. it took nearly 30 minutes each time to get an elevator..the AC was not working . The room was nice and comfortable.. however the AC and the elevator really created a bit of stress for us... the cost for the weekend visit 2 nights was not acceptable given the conditions.. When I asked the front desk clerk to adjust our bill she went on about how they were working on getting the elevator repair but it was difficult on the weekend.. still no satisfaction on my end. SORELY DISAPPOINTED. Margo DOlan dolanmargo@gmail.com

Prós: The location can't be beat, and the room was spacious and comfortable. The staff were incredible helpful and welcoming.

Contras: The room was advertised as having a special bathtub, a key reason we booked this room. However, the bath wasn't anything special. It was just a typical hotel short tub, not the large tub we were hoping for. I would have paid a premium for a nice tub, but there are no such things at the Monaco, so we were stuck.

Prós: Clean hotel, great location, staff was very accommodating

Contras: Honestly, nothing comes to mind.

Prós: The hotel's location was ideal and the staff was courteous, friendly, and helpful especially in providing local recommendations.

Contras: We requested and were told we would be receiving a feather-free room but the room we were checked into had feather pillows and a down comforter.

Prós: Dog friendly!

Prós: Great service and great location.

Prós: Great location near the CTA, riverwalk, theaters, shopping. Dog friendly! We have a Lab/Great Dane mix that we took along on a weekend. There is an off leash dog park 2 blocks away.

Contras: The parking is expensive if you use the hotel valet. You can save about half if you book a spot at a nearby garage through spothero or another site.

Prós: The room was amazing and the location couldn't have been any better. Everyone was incredibly friendly and helpful. The complementary hot chocolate and wine were also amazing.

Contras: The only problem I had with the stay is that the hotel parking lot charges $58 a night.

Prós: The staff was incredibly welcoming and friendly. We had a great stay and felt well taken care of. Rooms are well appointed, will definitely stay here again in the future!

Contras: We had no issues.

Prós: evening cocktail hour not too big

Prós: Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming.

Contras: Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.

Prós: Easy reservations, numerous email reminders, e-checkin with room preference, quick check in and valet service, nice roomy quiet room.

Contras: Parking added 30% to the cost of room. The cost of parking in Chicago is a major negative to doing business in the city. The restaurant attached to the hotel ran out of black tea. The waiter indicated it happens frequently. The hotel lobby had no black tea. How can you run out of black tea?

Prós: Location is superb

Contras: Called front desk multiple time , and no one answered, was given the wrong room. No apologies or response despite sending them internal message. Rooms are small and parking at $71/ day is not fair.

Prós: Is the best, perfect ubication

Prós: From the moment you pull up in front of the InterContinental you know you've made a wise choice. A friendly, suited doorman opened the cab door and welcomed us into the beautiful lobby decorated with a 4-story Christmas tree. We checked in and an exceptionally friendly clerk, Mariana, made sure we were given a quiet corner room, per our request. Our room was clean, spacious, and newly renovated - but not overdone. The wi-fi was fast, the bathroom toiletries lovely, and the room was quiet. Stop and see the pool -- it is the original, and its gorgeous. How often do you see chandeliers over a swimming pool that once boasted Esther Williams as a swimmer? Best of all, the location. Between Ontario Street and the Chicago Tribune, right before the river -- perfect!

Contras: When we stepped off the elevator the rug was worn and shabby. This was our only complaint about the decor.

Prós: Pretty hotel with nice location

Contras: Thin walls. Noisy halls. Some staff friendly but others not. Got a good deal but wouldn't pay full price for tiny room. Bathroom needs updating/ more thorough cleaning (shower curtain ripped and some mold on end of shower curtain rod)

Contras: WiFi was not working

Prós: Great staff

Contras: The walls are paper thin so our extremely loud neighbors were a bit much

Prós: - The location on the Magnificent Mile, Michigan Avenue, is great and clearly what the hotel is counting on to cover for all of the shortcomings in the hotel.

Contras: My husband and I recently completed a 3 night stay at the InterContinental Chicago Magnificent Mile, unfortunately, we were quite disappointed in the hotel. - No recognition for Spire Ambassador status which should have gotten me a room upgrade but did not, even though staff assured me we had been given one. Why lie about it? - Room (Grand Tower King Suite) was in need of refurbishment with peeling wallpaper and paint. - Climate controls did not actually do anything to control the too hot nature of the room. - Bathroom was ridiculously small and for a suite had just a shower over a bathtub with a yucky shower curtain. - Most of the staff were quite friendly but checking in took a very long time and I have my doubts that they were trained adequately. - Management was indifferent and lacked good customer service skills, which makes for a poor showing to loyal customers. - Room service was not great and they didn't even bring us a glass of water with our meals.

Prós: Location is great, staff professional and helpful.

Contras: Room was cramped, room service breakfast was HUGELY expensive not to mention over cooked and arrived cold. And who chose the hall carpet? No one in my party could understand the choice. Unattractive and at first glance looks as though it is worn and needs replacement. Not a great impression.

Contras: Checked in at 7:00 PM and assigned room had not been cleaned and still had previous guests things in the room. After trips up and down with luggage, another room assigned.

Prós: This Intercontinental is in a great location on the Magnificent Mile. The rooms are spacious and the bed and bathrooms are nicely updated. The pool was very nice as well. I would recommend the valet if you are staying a over 24 hours they have a flare rate and you can leave and come back. Parking around the area is just as expensive but you can't leave and comeback. They also gave me late checkout of 2 PM.

Prós: location

Contras: need sound proof windows,,,,could hear sirens all night

Prós: The location was top notch in a historic building- it was pointed out during our architectural boat tour!

Contras: Our room's windows were inches from a brick wall which made me feel very unsafe. No notice that it was an interior rom when we booked. In addition, we could hear the wedding reception going on below. Sure this hotel has plenty of rooms, but do you really want to chance it that you will be placed in one without a window?

Prós: Requested for a late check in due to our flight and they automatically had a late checkout for us

Contras: The cost was a little pricey

Contras: There was a few hairs under pillow and in the bathroom upon arrival .

Prós: Great location! Housekeeping was very attentive and room was fresh and clean each day.

Prós: The hotel was in a great location, it was close to a variety of restaurants and activities. Also there is access to the red line subway directly in front of the Hotel. It was a clean and stocked with complementary coffee! We also had great help from Reggie with our luggage. He was friendly and made everyone laugh. Alma at the check in desk was also very helpful.

Contras: Overall everything was great except for our first encounter with a lady at check-in. We were trying to describe an issue we were having about our luggage. Our flight lost three of our bags and would be delivering it to the hotel. We were brushed off and felt as if our issue wasn't important enough to be listened to. Alma was able to step in and help.

Prós: Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving around the block in bumper-to-bumper traffic to get in.

Prós: It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.

Prós: The staff was so friendly and I enjoyed the free coffee service in the mornings. I also took advantage of printing out my boarding pass with their easy airline check in computer in the lobby.

Prós: Loved that Weber Grill is downstairs!

Contras: Although staff was polite they didn't seem to genuine. Clare was great!

Prós: The beds were nice and the rooms were very clean. The staff was okay, very effective. I liked the showers and fluffy towels. Good view.

Contras: The window in my room was missing the safety piece that prevents it from opening all the. A 21 story fall may have adverse consequences to the curious child. For me it wasn't a huge deal, I don't have a kid that's going to fall out a window, but it does show a lack of attention to detail. I also noticed the exterior of the building wasn't as clean as other hotels.

Prós: location bed/sheets/pillows very comfy shower/bathroom bar

Prós: The location was pretty much the only good part of this hotel. Bed was comfortable, but it should be for the price.

Contras: Parking is expensive, be sure to use valet if you plan to use your car. Check spot hero for cheaper places to park if you self park. Hotel is old. It is maintained fairly well but it does show its age in dated bathroom fixtures. First hotel I have ever been in with no alarm clock, didn't provide any soap for the shower either. It is decent but I would look elsewhere. Isn't worth the price and doesn't deserve its rating.

Prós: Not much to like other than the convenient downtown location.

Contras: Dimly lit, old dirty hallways and equally old, poorly kept rooms. If I wasn't so tired I would have gone elsewhere.

Prós: Friendly and courteous staff

Contras: The vent was blowing air at my face every time the hvac kicked in while I was trying to sleep.

Prós: Super comfy bed, awesome location. Hotel is steps from the magnificent mile and a short walk to the lake.

Contras: Small lobby and elevators, room was in need of some small wear and tear repairs.

Prós: The room was clean, though very dark, and the bed was comfortable. As others have pointed out, it is within walking distance of most downtown shopping areas and about half an hour from the Magnificent Mile.

Contras: The front desk staff were clipped and curt, which was unexpected, and made for a chilly welcome to the Windy City. As mentioned, the room was darker than expected, and the two outlets for charging equipment were located along the far wall, underneath the desk, which had a drawer that would not close. This drawer's corners caused several near-accidents, unsurprisingly. The bathroom was clean and pleasantly designed, but very small. We were dissatisfied with the room service and front desk experience. When we ordered breakfast, we expected more than a few eggs on an English muffin, and we received two small scones, rather than our order of a scone and a croissant. When this was mentioned at checkout, I was told that a manager would give me a call, which never happened.

Prós: The only thing going for the hotel is location and price.

Contras: The rooms were small and dark. The bathroom had the most perplexing layout and the hot water took a full 5 minutes to get hot for a shower. It wasn't as clean as I like a hotel to be (hair from previous guests on the shower wall. Gross).

Prós: Location was excellent and bed was super comfortable!

Contras: Parking at the hotel was $65 a night and didnt find this out till I saw a $533 charge on my room. At no point did they mention it.... also its $10 if you want a microwave in your room which I feel is a cheap trick for a hotel like this.

Prós: Comfortable beds

Contras: A little pricey and some attn to detail needed for rooms falling apart. (Cracks in ceilings etc)

Prós: Located in the heart of Gold Coast, close to great food and shopping. Best value....

Prós: Nothing. Will not be back .

Contras: Room and hall smelled of smoke . Rooms do not look like pictures - beat up furniture , old tattered carpets, needs deep cleaning and painting at the minimum . Not a 4 star property .

Prós: Location - decor - cleanliness

Contras: Terrible Wi-Fi

Prós: The location is amazing, the staff was so kind and the room was clean, comfortable

Contras: The wc is so high for a regular size person

Prós: The whole experience was outstanding

Contras: I liked everything

Prós: Decent room for the money, nice bathroom, good location if you are in town to do some major shopping

Contras: No restaurant open in the evening, outdated lobby, no room service, could hear neighbors through the walls

Prós: Cool historical building. Great location

Contras: Parking is $67 at the hotel

Prós: Location... and that's all.

Contras: EXTREMELY OVERPRICED for a dated hotel w/ small rooms. $67/day parking for guests is opportunistic

Prós: Location was fantastic.

Contras: Could not control the temperature in the room. Way too warm regardless of colder temps outside.

Prós: What a great place to stay. We came into town for a Blackhawks game. This hotel is perfectly located. The price, room, staff, bar and food where all absolutely amazing. We will b back!!!

Prós: The hotel was in a great location.

Prós: The location.

Contras: The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.

Prós: Reserved two queen beds. They had me in a king. The guy was rude and never even apologized. Unbelievable service for a hotel like this.

Prós: We were able to book at this hotel during a very busy time.

Contras: We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.

Prós: It was very comfortable and near museums and points of I interest.

Contras: One of our breakfast's wasn't good. Shower needs anti slip help. Elevator slow