Pesquise passagens baratas para Pequim

Prós: "sidefini landig, merci."

Prós: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."

Contras: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."

Prós: "Crew was really nice can’t complain"
Contras: "Other airlines offer free beer or even hard liquor here u have to pay"

Prós: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"

Prós: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Contras: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."

Contras: "No entertainment. Food was bad."

Contras: "Punctuality"

Prós: "The seats were good for a short flight, which this was. No complaints."

Prós: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"

Prós: "Some of the best airplane food I’ve had."

Contras: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."

Prós: "The movie"
Contras: "More space! The crew could have been nicer"

Prós: "All operations a-ok"

Prós: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Contras: "Could not check in online because the system was down."

Prós: "Service on Swiss Air is great!"
Contras: "No TSA checkin at Newark."

Contras: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."

Prós: "Excellent"

Prós: "Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air."

Prós: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."

Prós: "The food that I did get was decent There was wine A couple decent movies were available"
Contras: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"

Contras: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"

Prós: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Contras: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."

Prós: "i liked the food and the crew. they were nice."
Contras: "the flight was good. nothing to not like."

Contras: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"

Prós: "Great flight. Lots of good food."

Prós: "Friendly service and food"
Contras: "Older plane with no entertainment"

Prós: "Amount of times drinks, water, was served."
Contras: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."

Prós: "Comfortable flight. The crew was very nice and amenities were fine."
Contras: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."

Prós: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"

Prós: "Nothing"
Contras: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."

Prós: "Good service - including snacks and drinks. Smooth flight."
Contras: "Upon boarding, the agents in the airport gave us a hard time over a bag that definitely met carry-on requirements. Almost made us check it, and then changed their mind last minute. Very unnecessary/dramatic situation, especially since we flew with that bag via carry-on multiple times (and on even smaller planes)."

Prós: "It was a great flight. Even the food wad good, especially the snacks!"

Prós: "On time departure. Nice crew Meals were fine for airline food. Would take again."
Contras: "Tight connection on Zurich."

Contras: "We were packed into the airplane like sardines!"

Prós: "Loved the crew they were great!!"
Contras: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."

Prós: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Contras: "N/A"

Prós: "I like the space in business class and the staff were really nice"
Contras: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"

Contras: "Don't like to wait for no one 30 min inside airplane"

Prós: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."

Prós: "comfortable flight"

Prós: "Easy. Pleasant staff. I felt safe and happy."

Prós: "the punctualty"
Contras: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"

Prós: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."

Contras: "the flight late and i was missing the conection flight to Israel :("

Prós: "The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines."
Contras: "My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced."

Prós: "The seats have been much better"
Contras: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."

Prós: "Bad inedible food and no leg room, and I am small."

Prós: "Everything was perfect. Excellent food."

Prós: "Comfortable and Clean"

Prós: "Everything was fine!"
Contras: "Everything was fine!"

Prós: "Boarding was fast and practical"
Contras: "Food and beverage"

Contras: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"

Prós: "Standard good Lufthansa service"
Contras: "Munich airport is very difficult to reach. I avoid it whenever possible."

Prós: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Contras: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."

Prós: "The leg space was great for economy class. There was room for bags in the overhead. The movie selection was great."
Contras: "Boarding via bus.... first bus had kids, business class, and people who needed help. Second bus had everyone else. Both waited on the tarmac for the plane to be ready and both busses opened the doors at the same time. The families were swamped while trying to load the plane with kids in tow."

Prós: "Nice comfortable flight"
Contras: "misspellt my name!"

Prós: "Service"
Contras: "Need more water service"

Contras: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."

Prós: "Everything."
Contras: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."

Prós: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."

Contras: "All flights cancelled. Stuck overnight."

Prós: "We only had carryons and they took the. From us before boarding the plane."
Contras: "They should tell people that there is delay and that they will take their carry one"

Prós: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Contras: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"

Prós: "Love the entertainment and meals"

Prós: "The crew was attentive and helpful. Entertainment choices were plentiful."
Contras: "There are coffins with more legroom. Boarding took an eternity."

Prós: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Contras: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Contras: "No entertainment system."

Prós: "Crew"
Contras: "Packed flight. LH seats are narrow and the front porch is not extensible enough. Hard to place books and newspapers. Film selection so so."

Prós: "Cabin crew hospitality and service were amazing and clean airplane"
Contras: "N/A"

Prós: "Flight was good, comfort was good. Crew was not very friendly."
Contras: "The food on Lufthansa flights is getting worse and worse."

Prós: "It was a good flight. Crew, boarding, food were good."
Contras: "Very narrow seats."

Contras: "My luggage didn’t arrived in Santiago And it was so frustrating start my vacation Here without medicines, winter clothes, Phones cables and chargers etc et I would like to know When I can have my suitcases"

Prós: "Munich airport is great."
Contras: "Flight was delayed. Mess in JFK airport"

Prós: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"

Prós: "The plane left on time and arrived ontime."
Contras: "Minor issue: entertainment computer did not work. I wasn’t able to watch TV for the 7hrs of plane ride. Also, the crew does not respond to the blue light when passengers call them."

Contras: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."

Prós: "Good plane and service"
Contras: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."

Contras: "flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally."

Prós: "Crew helped us with connections"
Contras: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."

Prós: "The crew was very friendly and helpful"
Contras: "I am lactose intolerant and there were few non-dairy options"

Prós: "Flight on time"
Contras: "Nothing. All was good"

Prós: "Short flight, not much to say about it."

Contras: "Entertainment options were not too good. The flight should have more American sitcoms and more Hindi options."

Prós: "Best trip and crew that i ever had"
Contras: "Nothing"

Prós: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Contras: "U cannot think of anything."

Prós: "Loved the crew, much, much better than any American airline. Food was better than any American airline. Pleasant flight."
Contras: "My flight arrived late, and I nearly missed my connecting flight."

Prós: "Everything was excellent from the curteous flight crew to the accommodations to the meals. I will fly Lufthansa again!"

Prós: "Comfortable, left and arrived on time , smooth check in"
Contras: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"

Prós: "E-mail notification on change of gate"

Prós: "None"
Contras: "Very bad customer experience, the seat are very uncomfortable, and they stole money from my hand bag after sending it to the plane cargo"

Prós: "I always enjoy the efficiency of the crew members. The services are great. They even give a wet towel to clean the hands before meal service. Movie selection is descent. Not too many newly released movies though."
Contras: "The flight was delayed by more than 1 hour due to computer problem. The leg room was smaller than other airlines I fly with in economy class. It made the second half the trip less comfortable."

Contras: "The seating was poor. The armrest did not go up even so I and another passenger tried hard. I then had to climb over it to be able to get to the washroom at 86 that was not the easiest and again it should not happen regardless. Otherwise I was treated well.I was a wheel chair passenger for medical reason. Thanks Helen"

Prós: "Well taken care of"
Contras: "Seats are very close together in Economy"

Prós: "No communication"
Contras: "Unhelpful and now luggage has been lost going on 3 days in same clothes"

Prós: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Contras: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."

Prós: "Everything"

Prós: "The plane stewardesses were actually really efficient (German style). Because of being on the waiting list to get on the plane I couldn't get a seat next to my partner so they did the biggest math exercise to put us together. Props to them"
Contras: "The flight overbooked (I still don't understand this concept, since is basically selling twice the same seat, right? Is that even legal?) Also the system was down, so no check-in online = the biggest line at the airport, it took me more than 1 hour to check-in and drop my luggage, all to get there and the ground force lady (the rudest person alive) tell me that I had no seat available, that she was going to put me on the waiting list... WHAT? I bought my ticket already, waiting list? Well, to say that I highly doubt that I'll book with Lufthansa again."

Prós: "very nice and attentive personel"

Contras: "Excelente atención y servicio"

Prós: "I never flew to Rome because of LATAM!"
Contras: "Flying home"

Prós: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Contras: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."

Contras: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."

Prós: "The middle seat empty AMAZING!"
Contras: "Bigger glass for wine !"

Prós: "All good"
Contras: "To drop the bag was very messy"

Prós: "All the staff was great."
Contras: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"

Contras: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."

Prós: "The crew was very warm."
Contras: "Seats very tight."

Contras: "the cabin and seats are old and seems dirty"

Prós: "Crew was good"
Contras: "Seat not comfortable"

Prós: "Neat, polite and orderly. Great food!"
Contras: "Not much."

Prós: "Friendly and correct cabin crew."
Contras: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."

Prós: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."

Contras: "Bad"

Prós: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Contras: "More options of TV shows to watch."

Contras: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."

Contras: "Cadeira dura"

Contras: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"

Prós: "Not much I can think of"
Contras: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"

Prós: "Everything is amazing"
Contras: "Everyone"

Contras: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."

Prós: "Crew good, disembarking slow."
Contras: "A drink and/or snack."

Prós: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Contras: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."

Prós: "yo tenia comida kosher y no me la dieron"

Prós: "Nice space in the aircraft and the crew was really nice too."
Contras: "The delay was very tiring."

Prós: "Confortable seats, flight on time"
Contras: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."

Prós: "Nothing"
Contras: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"

Contras: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."

Prós: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Contras: "More vegetarian options in the menu."

Contras: "The temperature should be a bit warmer"

Contras: "Food"

Prós: "I liked the person I was sitting next to"
Contras: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Prós: "Crew was extremely unfriendly"
Contras: "Better service. Train your people. Learn from azul airlines"

Prós: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Contras: "less ignorant/greedy management"

Prós: "They were very kind!"
Contras: "Probably the space we need more room, so we could stretch our legs and be more comfy!"

Contras: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Contras: "Lack of food!! LATAM you are doing it wrong"

Prós: "I liked almost all!!!"
Contras: "The sandwich (cool meal)... The may improve it..."

Prós: "The crew was very kínd!"

Prós: "The seats are comfortable, the attention of the crew is great."
Contras: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Contras: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Contras: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."

Prós: "I would fly Latam again, good service and I saved a lot of money"
Contras: "Would like a lil bit more legroom"

Prós: "Wine and whisky"

Prós: "Seat was comfortable, as expected in business class"
Contras: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"

Prós: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Contras: "Standing too long before boarding at 2am!"

Prós: "Nothing"
Contras: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"

Contras: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."

Prós: "Staff was nice despite the situation."
Contras: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."

Prós: "Nothing to write home about."
Contras: "Squished seats, mediocre food. Competitor deliver more for the same price or less."

Prós: "Boarding priority for infants"
Contras: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"

Contras: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"

Prós: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Contras: "They lost my luggage. Avoid this airline like the plague. Never again."

Prós: "Nothing"
Contras: "Everything"

Prós: "Nothing"
Contras: "Everything"

Contras: "Crew should be trained again in basic stuffs."

Prós: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Contras: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"

Prós: "Great food"
Contras: "Need a polite crew"

Contras: "The wifi signup process not seemless with Android."

Prós: "The crew were great, entertainment was good."
Contras: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."

Contras: "Nervous neighbors"

Contras: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."

Contras: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"

Prós: "No complaints"

Prós: "AA is always on time! Love the premium economy!"

Contras: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."

Prós: "Liked the plane which looks new and the entreteinment was good too"
Contras: "Didn’t like the crew wasn’t nice and the snacks are always terrible"

Prós: "Entertainment, crew"
Contras: "Several flights were delayed and canceled on last minute."

Prós: "Nothing."
Contras: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."

Prós: "The only decent point was the food. Not great but at least edible."
Contras: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"

Prós: "Clean comfortable and on time"

Contras: "Seats and food"

Contras: "1hr delay"

Prós: "Dinner was decent"
Contras: "Breakfast seemed poor."

Prós: "Nice meals, attentive staff"

Contras: "Poor customer service"

Contras: "24hrs delay and very poor communication from crew are not acceptable."

Prós: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Contras: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."

Prós: "Staff was really friendly Boarding was easy Flight was on time"
Contras: "Not much space within the seats Food was mediocre Entertainment was okay"

Prós: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Contras: "See above"

Prós: "Lots of movie options."
Contras: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."

Contras: "FLIGHT DELAYED 3 hours, miserable uncomfortable plane- awful wines (grape juice) and not entertainment in flight-"

Prós: "Customer service good. Offered food/service quickly."
Contras: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."

Contras: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."

Prós: "Slept very well in business. Great crew!"

Contras: "Flight was four hours late departing. Pretty much ruins the whole flight."

Contras: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"

Contras: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"

Prós: "Efficient boarding, friendly and helpful staff especially flight attendant on EWN/CLT flight. She was great and extremely helpful."

Prós: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Contras: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."

Contras: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."

Contras: "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"

Prós: "I like the entertainment."
Contras: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."

Prós: "When we tried to check in there was not reservation because flight was with American not satam - luckily we figured it out"
Contras: "Make it clear that ticketing airline might not be the actual airline!!"

Prós: "The customer service rep took his time to find seats that were together for my husband and I. Neil, the flight attendant, was very nice and courteous. Seemed to go out of his way to make people comfortable."

Prós: "Staff seemed attentive"
Contras: "They forgot to fill the plane with fuel. This caused a 30 minute delay. Also took a half hour to get bags. That's at 10:30 pm and no other planes landing."

Contras: "As with the initial leg of my trip to Kansas City, the scheduled departure was delayed without explanation. If there is a viable option for travel to a given destination, I will NOT choose American Airlines as it would likely be just as practical to go by covered wagon."

Prós: "It was a good nice ride. The employee was nice."

Prós: "was on time"
Contras: "In business class, was supposed to be herringbone arrangement which are large seats and comfortable. I am not sure if they switches planes since my reservation, but the seating arrangements were different. They shuffled everyone up and no one was sitting next to their spouses/family. Also, the seats are horrific to lay on, that its a joke. Just sitting reclined and almost upright was better than trying to recline them. I don't like complaining about creature comforts, but when you pay extra like this and you think your getting one thing a don't, they should at elast acknowledge it."

Prós: "TV movies"
Contras: "More popular movies"

Contras: "Plane was late, food terrible, wifi broken."

Prós: "The food was good"
Contras: "My girlfriend’s Tv stopped to work in the beginning of the flight."

Prós: "hilarious crew and they were very helpful"
Contras: "seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone"

Contras: "Late"

Contras: "Seats were very tight compared to other airlines"

Prós: "My flight was canceled"

Prós: "Price"
Contras: "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"

Prós: "good entertainment system"
Contras: "they boarded zones 3, then 4, then 5.. utter chaos. When I asked a male flight attendant the premise for this he was rude and aggressive. My wife phoned CA to book a gluten free meal the day before. The process was so complex she gave up. 9 hours no food. I was reminded again why I hate this airline"

Prós: "Tre crew was fantastic"
Contras: "Food"

Prós: "Entertainment system was good and seats were comfortable"
Contras: "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"

Contras: "In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out."

Prós: "Meal vouchers, free hotel stay"
Contras: "Flight delayed - missed connection. Had to spend a night in Canada - it cut my vacation short in Paris by one day and had to re-organize my plans. Never again Air Canad - spoke with some apathetic ticker agents - did not care to listen. No options provided to us, Air canada made up their mind hours before we landed. Missed the connection flight by less than 30mins because of Air Canada shenanigans."

Prós: "Flight crew very kind and helpful"
Contras: "Delayed. Missed connection."

Contras: "After a delay on my first flight, I managed to get to the gate with a few minutes to spare and the door open. The desk agent refused to let me board the plane."

Contras: "Very long delay not fair to passengers"

Prós: "The flight was a little late due to weather but everything else about the trip was smooth and painless."
Contras: "The leg room was just adequate. The food was good but nothing too great."

Prós: "Seat selection."
Contras: "The meals didn't taste that great."

Prós: "Well designed comfortable sleeping Pods"

Prós: "Everything is good"
Contras: "Almost no"

Contras: "delayes again....."

Contras: "I was not expecting air canada rouge to be low cost and for a 6 hours flight they should have offered complimentary food ... it caught me by surprise"

Prós: "The movie options were good"
Contras: "Why does a vegan meal include butter and cheesecake? There was clearly a mistake but it seemed like the airline attendants were unfamiliar with what a vegan diet is. It really diminishes your confidence when they pass you another meal, you have no idea what ingredients are in it and simply have the trust the people that just passed you butter."

Prós: "Espaço para as pernas na classe econômica foi suficiente para mim, a tripulação foi cordial, o avião era novo à parte de entretenimento foi boa."
Contras: "Quando embarcamos, quase todos os espaços para as malas já estavam ocupados, o espaço lateral das poltronas era muito apertado, a reclinação era péssima, praticamente inexistente. Quando decolamos, começou a cair água na nossa cabeça. O funcionário responsável disse que era do ar condicionado e era normal. A comida era ruim, sem gosto e com acompanhamentos que não combinavam, por exemplo no meu caso era frango com uma salada de vagens e pepino. Fora o horário das refeições, quase não era oferecido bebidas em um voo de 10 horas."

Prós: "No complaint"

Prós: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Contras: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."

Contras: "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."

Prós: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Contras: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."

Prós: "The staff was very professional and quite helpful. The flight was good. I would recommend it to everyone."

Prós: "Crew and Confort"

Prós: "Reasonably spacious seating in economy. Entertainment system worked and there were adequate options. Plane was clean and all facilities adequate in number and cleanliness."
Contras: "Flight attendants were not polite or helpful, sometimes rude. Food service was minimal and passengers were left hungry and thirsty for many hours (6+)."

Prós: "the plane crew were pleasant and kept us posted as to what was happening and causing us to be even later to leave."
Contras: "The staff on the ground were disorganized, uninformed, frazzled, dismissive and boarded us 1 hour late with no updates on why we were not boarding on time. Our flight was just sitting there on the ground. when people asked they blew us off. we were also crowded into the last, very narrow, terminal area in the Toronto airport (F89-F99 area). Too many flights departing at the same time, created limited space to sit/stand. One passenger pasted out, and had a seizure upon hitting the floor face first, because of the stuffed space, and lack of air movement and available seats. They did have a fan in the area but it didnt do much to circulate air. Once we boarded an hour late, the ground crew were nowhere to be found. We waited 30min on the plane for crew to board our luggage. We were told they left the area to work somewhere else, and would be back soon. Ugh! I would not fly Air Canada again, esp through Toronto again."

Prós: "Food was okay"
Contras: "Rude people on board, crew didnt do anything about this."

Contras: "Delayed"

Prós: "Boarding was efficiently handled"
Contras: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."

Prós: "thanks for the $20 food voucher"
Contras: "late, and 20 minute shuttle ride to the main terminal"

Prós: "A very typical flight."
Contras: "No complaints."

Prós: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Contras: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."

Contras: "They could have rushed more to get us off the ground quicker."

Contras: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."

Contras: "The plane was up and down twice when it landfall."

Prós: "One of the stewardess is really cute and she speaks French"
Contras: "The cabinet temperature is ridiculously low and they only offer a thin blanket"

Prós: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"

Prós: "Overall fair experience"
Contras: "Would have liked if the crew was a bit more friendlier. But they were professional for the most part."

Prós: "Overall fair experience."

Prós: "nothing was overpowering good, just an average flight there & back"
Contras: "the entertainment system was terrible"

Prós: "crew is excellent"
Contras: "small space"

Prós: "The Flight attendants were polite, efficient, and took care of business. The plane was nice, reasonably clean, and we were kept well informed."
Contras: "The In flight entertainment system had an extremely poor music selection. There were only one to three albums per genre, none of which I had heard of before. Music doesn't take up a lot of data, and there are tons of independent artists who would be willing to put their music up for little to no royalty payment. This is an easy fix. 2/3 of my bags were left in Toronto."

Prós: "Seats were as comfortable as it could get for long haul economy flight. Food was decent everything was clean."

Prós: "Someone from the previous flight left a handle of whiskey and I kept it"
Contras: "The food besides noodles in a cup was not that good"