happy hours no
Hotel is within walking distance of Forbidden City Staff cannot speak/understand english, we booked a superior room which ended up being a lot smaller than expected
Good location and the subway station is just in front of the hotel the breakfast needs to be improved and the breads are hard to eat.
big room and very comfortable bed. staff members are friendly and helpful. good breakfast and nice spa.
This hotel is in a central location to see the sights of Beijing. Staying at this hotel made our stay very enjoyable.
clean and big
Breakfast and the beds. The smog in the lobby. High price of drinks in the hotel restaurants.
good hotel, near city centre... perfect
Close access to public transportation and places of interest. Excellent location Lack of pool
location Not anough TV-channels ( no russian , german language )
Close to substation None
Excellent location, next to subway station (chongwenmen), in the city center, number of restaurents inside and around. Good shopping in the vicinity. For better exchange rates, can use next door Bank of China. Tour desk 8am-8pm so can book Beijing tours or shows easily. It's somewhat old (60 years in 2014) but maintained well.
Design of lobbies, eateries, and design and furnishings of room. 1) There is some stains on carpet (below table) in room 607. 2) There is no free PC terminals for a quick and short access of internet (usually available to house guest in European hotels of similar positioning. 3) One front test lady, though pleasantly presentable, was impatient with most guests at counter.
Excellent service and quick response to any issues. Front desk spoke English. Rooms are large. Good amount of English tv channels. Bad room service food. We should have complained. Bread was hard as a rock. Soup was cold. Sandwich was not edible. But the food in the restaurant in the morning was good. Buffet is excellent as well.
Great, clean and quiet location
Great hotel to stay at. Everyone speaks good English and is willing to help
Good Location, very comfort and plenty of restaurants in the hotel along with other things to keep you interested. The daily room make up got worse during our stay.
Hotel permitted bandit (unlicensed) cars posing as taxis to transport people. Very bad practice!!!!
Professional staff, facilities I was OVER-charged by the hotel, compared to my booking.com reservation. I was quoted $350 for my 5 night stay, where 15% service charge was "not included"; this should come out to ~ $402 total. However, when I checked out, my credit card was charged $434. Though this is not a big difference, I feel as if my booking.com reservation quote meant nothing.
To be honest, it is a clean hotel. Definitely, not a 5 star hotel (3.5?). Hard to understand the accent of the staff while speaking in english. 2 yuan per minute for the internet connection is extremely expensive. None of the services are free, for example you have to pay for the swimming pool. Tours organized by the hotel to the Great Wall are not worth it. Staff is not honest: they promised and repromised me that the weather forecast was going to be sunny (for the tour to the Great Wall), and it finally was extremely foggy and rainy, they simply wanted to sell another ticket and promised me everything I needed to hear.
The Capital, although nice, does not cater to the clientel as other hotels I have experieiced in China.
the lovely staff. the toilet. it was a bit run down.
This hotel was fantastic. Rooms large, clean, comfortable and quiet. Services and facilities were all to an extremely high standard, from the room to the restaurants, bars and public areas. Location is good, central to most of Beijing attractions, and only 5 minutes walk to the subway station. The hotel even placed a complimentary birthday cake for my wife in the room which was a very pleasant suprise. I would definitely stay at this hotel again and recommed to others.
the Services an awful smell was coming out from drains.
intreetinut personnel of the hotel room and excellence and diverse conditions, complete only regret that I had more time to settle, is still on the run and trying to do my work for which we came, but also to see some of the city
Parts of the hotel were not open to the public which should have been shared at the time of booking not two days before. The floors were never vacuumed during a one week stay. Other than that, the hotel was clean. However, since it is a 4 or 5 star hotel, it was a little surprising that the hotel staff's English wasn't a little better.
Excellent. One pf the best hotels i have ever been in my life !
Outstanding service and location. The room was extremely comfortable. The hotel brunch had a wide variety of food that was excellent. Convenient subway station right next to hotel. I would definitely stay a the Regent again!!
The attention to detils, service and location
the front office staff need a training how to deal with the customers very bad attitude, unbelievable the check inn takes around 40 min and check out more than half an hour and the duty manager he’s not fit to the job at all
Impressive swimming pool and gym facilities
Good service , super location , unforgettable spa ! Super Hotel!!!!!
One of the best hotels I have ever stayed at. The level of service is excellent and the cleanliness is great. Real luxury.
Bed was awesome! Not hard and uncomfortable as I found at almost every other hotel I stayed at. Bath tub was spacious. Location was great! A little on the pricy side, but for the bed, I would have no trouble paying the extra cash.
The hotel, services, spa, location was perfect. The view from the 15th floor through the window wall was just breathtaking. They changed us all the cosmetics and consumable staff in the bathroom every day. The position was just 2 min walking from the comercial Wanfujing street. The location was much far away from the Tien An Men square or Forbiden City than it seems on the map, but the subway is just under the hotel.The most unpleasent thing about this hotel is the fact that they ask you at the begining to make a money deposit as big as your stay plus 3-400 euro for different expanses in the hotel. We exceded the 3-400 euro extradeposit, and even if we still had to stay 3 more days for which we already payed the deposit, when they realise that we exceded the they called in the room at 23.30 to tell me to go to reception to pay 400 more euro. I refused at the begining telling them I will pay next morning, but they continued to call till I got down and payed. My wife couldnt sleep again for the rest of that night.
A fine example of an international luxury hotel. Everything is at your fingertips.
the room and the spa
The room was not clean enough.
attentive staff - "make it happen" attitude; nice rooms, well kept Spa closed "under construction"
Smite of the staff Room was clean I was allowed to stay by 2 and 1/2 hour extra The lobby of the hotel is too noisy
Breakfast and dinner! I never saw a dinner buffet where even the drinks(juices and beer) are included. It is not a topic I didn't like but could be better: for such a standard hotel, more of the staff should be speaking a better english. The concierge is not exploring its potential which in a city as beijing is huge!
Location Lack of interest when Air con reported as not working, did not want to acknowledge the problem in the morning at check out, this hotel was typically closer to a Western 3 star than 5 star as advertised. Bar closed at 11pm!
Cheap They scammed us, by offering a "complimentary laundry service" charge, but when we got to the desk they charged is almost $100 for ten pieces of laundry.
The room is clean, spacious and the bed is comfortable. It is walking distance to some good local shopping and eating places. There is no wireless internet in the room so I cannot use my iPad. Shampoo & hand soap were not replendish during my 4 nights stay. Strong cigarettes smell even though it is a non smoking floor.
PC provided in the room and connected. People smoking in the lobby
The room is big and clean with a flat screen TV as one would expect from a 4/5 star hotel. The location of the Hotel is about 15 to 20 minutes walk to the pedestrian walk of WFJ. It is about 10 to 15 minutes walk to the Dongsi subway. Not exactly what we'll call "near". The address is no. 2 WFJ which is the other end of the pedestrian walk. It is suitable for those who have transport or those who travel a lot by taxis which are plentiful there.
staff is very nice and helpful, room is very confortable and tidy, price is reasonable
breakfast was very good, room clean and ok, location close to wangfujing avenue and forbidden city ok no karaoke
Very convenient center of the city location. Very polite and accommodating staff. Large, comfortable room with a nice bathroom.Very good breakfast. I stayed on the Club Floor, which had additional amenities.
good & prompt service they should offer complimentary internet access like 90% of other main hotels. about 10 euros per day are way too much and not at all justified.
The rooms were spacious and clean. The hotel is located at close proximity to the center, an ideal starting point for many trips. The hotel breathes a very luxurious air which made the stay a very pleasant one. Overall, staff very friendly and helpful - with good English service. During the last night there was a lot of noise due to unscheduled maintenance. The staff said that they would take care of it but didn't. I had to complain several times before they told me they could not do anything about it. They solved the problem by shifting us to the top floor. For the inconvenience they offered us free breakfast and a free shuttle to the airport. So in the end they did their best.
Stuff are nice, but hotel conditions & facilities are only worthy 4 stars! Airco is really bad!
There was a big renovation of the lobby going on. Very inconvenient and there was no mention of that fact prior to my arrival!
acess to hwy alot,teleohone system,food,internet
An older but well-maintained hotel. Extremely clean. Very nice staff. Comfortable (very firm) mattress. Brightly lit gym. Right outside the Dongsi line 2 metro (20 ft?) and walking distance to restaurants around Workers Stadium. Not modern ultra-luxury but a comfortable place to stay. Very, very, very slow Wifi.
Great location; close to major attractions
Within reasonable distance to airport and shopping sites. Paying for Poor Internet Services that was out more than on.
The swimming pool Too cold in the room.The heating system did not function well in our room.
Has nice gym and hair salon. Internet was not working for one day and I.T. person wasn't very good at solving the problem.
The location just down the road from a good market and right next to a MRT. Being woken early on a Sunday by a chambermaid in search of laundry - thinking my breakfast was included in the rate I booked only to find it wasn't and that the breakfast was quite expensive! (no doubt my own fault)
I made a reservation for my wife who is Chinese. Upon her check-in a very rude female desk clerk questioned her last name for twent minutes even though it was in her passport. She treated my wife like a tramp. She bothered my wife all night long with little nothings. I will never stay at this Sheraton again.
Booked club level room which included club lounge with happy hour dishes with wine, beer and spirits. Nice selection of dishes to include hot foods. Breakfast also included with club room was the magnum opus with a wide varied offering of classic world breakfast menu. Hmmm..can't say ..not really any gripe other room air on was too cold.
Fantastic Location, great rate. The diffrence between and American managed five star hotel and a Chinese managed five star hotel is maintenance and cleanliness of the hotel.
Business rooms were much better than standard rooms, newly renovated and nice. Standard rooms were more like a 3star hotel. This hotel has an ideal location for Silk Market shopping, Forbidden City, Tiannamen, Wangfujing Street, within walking distance. Standard rooms were in need of renovations. Not a 4-5 star rated hotel.
location and sercives the airconditioning system. actuallty it does not have cool air coming out when expected. so i end up have to open the windows to let the fresh cool air in. thats the only thing im not satisfied with.
The star level for this hotel should be 3 stars. The bathroom is outdated and there's mildew between the title wall, the bathtub has black stains all over. Over all very disappointed!
Grand Metropark Yuantong Hotel Beijing is really excelent feelings to stay. Anyone can choose this hotel. Hotel staffs are very good and cooperative. Big room, max. comfort brings a very good mood. Dilip Tel: +8801713030291 no
Its value.Staff. Location Buffet Cleanness. I found a worm in the salad
The hotel had a tour booking kiosk which was hassle free. The breakfast was fair to good. Just outside the hotel is a subway station which made commuting easy. Free broadband internet access is a plus. My wife and I had room service and their late night menu items was surprisingly good. The room was spacious and had both a shower and bathtub. I don't mean to be arrogant but the staff doesn't speak english well and I can't speak Mandarin. We had confusion on more than a few occasions.
underground just beside the hotel easy to connect airport express train to international airport. difficulty to get taxi especially in evening.
Room size was good. not too many restaurants located nearby
The only thing I liked about the hotel was the furnishings in the hotel in general. The address of the hotel is wrong but I will expand on this. A lot!!! the staff do not speak very good English but this is entirely due to poor management. The staff could cope with our questions.
I relocated the Grand Metropark after a very bad experience at another hotel the previous night. It was like two different worlds. The hotel of amongst the very best I've stayed. This includes all brands from Marriott, Hilton, to name a few. The staff was excellent, and plus spoke better than average english. As with most travels from the states our patience is not the best when traveling abroad, we forget that the rest of the world does not revolve around us as i have observed. the staff especially Cindy Liu. The only negative would have to be the selection of food choices. Once again being from the states one most keep in mind that local cuisine does dominate the menus in the cafes, and restaurants. The saving grace was the local KFC, and pizzahut. A true experience that your palate must explore,
The room was very nice and spacious. It was very clean and it had all possible amenities. The staff was very friendly and helpful when it came to directins and recommendations about restaurants and places. The bar was very nice as well as the swiming pool and spa. Very good value for money. It was a little bit difficult to order room service as the person at the end of the line didn't have very good english. The wireless was signidicanlty slow and the location isn't the best since it takes about 30 minutes with the subway to get to the city centre and about 45 minutes(with no traffic) by taxi to get to the airport.
The bedroom was extremely comfortable, including a bathroom with a bathtub and walk in shower. The staff were friendly and delivered a fruit platter and cake as it was my birthday! The japanese restaurant all you can eat is a must!!! The room temperature was very high
Excellent value for the money fulfilled with a great staff. Be aware that the location is remote from the city center. I certainly advice you this hotel!
ottima colazione, stanze pulite e grandi reception disponibile per esigenze clienti un po decentrato
Hotel staff were extremely polite and professional. N/A
This is a very luxury five star hotel. Staff was very polite, close to the subway but a bit far from the city centre (45 minutes). Very nice restaurants including a Japanese. Budget price.
Very clean, well-designed, spacious room. Very good room service and excellent breakfast! Cosy bed. Excellent receptionists. Convenient airport bus shuttle service. Highly recommended! What did not we like? Nothing. We are very pleased with everything.
Hotel charge me a lot more than booking raye i have sent them email waiting or response
They wouldn't take my debit card because I use 8 digits for my pin number. Apparently their maximum is 4 digits! So they wldn't let me check in!