I really JAL! Will use again. KAYAK is excellent as well.
Prós: "It was a great service overall!"
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Requested refund and was directed to my travel agency. Edreams was worst than useless: spent 10 hours waiting for them to pick up but no answer. JAL should allow the clients to bypass a travel agency in order to manage the flights. Otherwise we are hostages of the travel agencies."
Prós: "Crew took great care of us."
Contras: "No complaints."
Prós: "The crew was amazing. The meal choices were great !"
Prós: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Prós: "Spacious leg room"
Contras: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Prós: "Privacy of window side seat"
Prós: "Pretty much everything"
Prós: "Comfortable and great crew"
Prós: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Prós: "It was very good no prO lens at all:)"
Prós: "Great service. Food drink and inflight entertainment"
Prós: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Contras: "Not applicable"
Prós: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Prós: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Prós: "Space between the seats."
Contras: "Color of the seats."
Prós: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
Prós: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Prós: "Excellent food. Lots of food, drinks. Comfortable plane."
Prós: "The customer service overall was really good."
Contras: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Prós: "Seat width, Crew Service,"
Contras: "Web Site Check in is cumbersome"
Contras: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Prós: "Very nice , good service"
Prós: "The flight was smooth and the seating was comfortable."
Contras: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Prós: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Contras: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Prós: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Contras: "flight delays"
Prós: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Prós: "Great flight, great staff. The food wasn't bad either."
Prós: "Service was polite and efficient"
Contras: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Prós: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Prós: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Prós: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Prós: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Prós: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Prós: "The hospitality of the crew"
Prós: "food was great movies are updated flight attendants are professional and courteous"
Prós: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Contras: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Contras: "The main entree was not very good."
Prós: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Contras: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Prós: "I didn't die"
Contras: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
Prós: "The whole service was great. And the airplane arriving on time."
Prós: "Good solid flight on a relatively comfortable plane"
Contras: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
Prós: "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
Prós: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Contras: "Absolutely nothing."
Prós: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Contras: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."
Contras: "Food was not good."
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
Prós: "The crew was helpful and meals are delicious."
Contras: "Give free mask."
Prós: "The crew was great. I experienced great hospitality."
Contras: "The quality of meal."
Contras: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Prós: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Contras: "The seats felt like there was no padding in the seat. The back was fine."
Contras: "Seat padding - seat was a bit firm"
Contras: "We did not make this flight and had to take the train instead"
Prós: "Crew was good"
Contras: "The way they board"
Prós: "Service, crew, punctuality, plane, seats"
Contras: "Food, cold coffee and tea."
Prós: "Crew - excellent service orientation"
Contras: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Prós: "ANA did great on everything I could expect from a flight."
Contras: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Prós: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Contras: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Prós: "The stewardesses were kind and courteous, attending to every need with a smile."
Contras: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Prós: "Clean and comfortable"
Prós: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Contras: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Prós: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Contras: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Prós: "Nice comfortable flight at convenient times. Great cabin crew and service."
Prós: "Service, Cleanliness and Overall Quality"
Contras: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Contras: "Small plane. No cabin space for carry ons."
Prós: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Prós: "service from crew"
Contras: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Prós: "attendents were very friendly and very accommodating."
Prós: "The leg space of the plane"
Contras: "Some crew hard to understand they English"
Contras: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Prós: "Enough room for relax"
Prós: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Contras: "The long security lines in Tokyo for transfer."
Prós: "Very nice flight attendants"
Contras: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Prós: "Flight from Chicago had lots of leg room, Attendants are great!"
Contras: "Maybe come around more often with water/drinks and offer more movies and food choices."
Prós: "Very awesome and polite crew. Exact reason why I chose ANA"
Prós: "Great service and great food"
Contras: "No complaints from me"
Prós: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Contras: "I can't think of anything to not like. It was a short and easy flight."
Contras: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Contras: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Prós: "There was a delay"
Prós: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Contras: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Contras: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Prós: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Prós: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
Prós: "2 inches more legroom in economy than other airlines on that route."
Prós: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Prós: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Contras: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
Contras: "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"
Prós: "Very comfortable, and the crew was excellent."
Contras: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Prós: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
Contras: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."
Prós: "Good for a short flight! Very nice staff"
Contras: "There was no information about connecting flights before landing."
Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Excelente opção para rotas para a Asia
Qatar airlines is good to me. No complaints. Great service and great people
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Prós: "Everything great!"
Prós: "Easy Boarding, nice crew"
Contras: "More vegetarian food options"
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Contras: "Needs more improvement"
Prós: "The crew was amazing and welcoming and warm."
Contras: "The toilets was not clean and the boarding delayed without any explanation"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "Plenty legroom with Qatar. Food good."
Contras: "Everything good as usual"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Contras: "Refund my ticket"
Prós: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Prós: "On line flight experience"
Contras: "The food has to improve especially they have to provide fresh food"
Prós: "Great crew and front desk"
Prós: "The service was super and the food was delicious even the seats are very comfortable"
Contras: "Everything was super"
Prós: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Prós: "Food and entertainment was fine."
Contras: "Crew was not very organized or helpful. Need more training/experience."
Prós: "Servico espetacular"
Prós: "Arrived early in Budapest. Good leg room."
Contras: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Prós: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Prós: "The crew was excellent"
Prós: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Contras: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Prós: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Contras: "too hot called groups too fast for boarding"
Contras: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Prós: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Contras: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Went out of their way to be helpful"
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "process quick and efficient"
Contras: "average seats"
Prós: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Contras: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Prós: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Contras: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Prós: "On time and efficient"
Contras: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Prós: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Contras: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Prós: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Contras: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Prós: "Excellent service from the crew. Flight on time."
Prós: "Everything was excellent no complaints rated 10"
Contras: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Contras: "Dnt have anything to say what I dnt like. Everything is great."
Contras: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"
Prós: "It was a direct flight with good food and movies to choose from"
Contras: "Small cramped seats in economy"
Prós: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Prós: "Comfort and Cleaniness."
Contras: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Contras: "Poor choice of inflight movies"
Super comfortable. Slept the whole way.
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
No entertainment. Uncomfortable. 6 hour delay
Still don’t have a flight and there is 300 people in line for customer service which is terrible slow
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Already submitted a review for my flight prior to this from Athens to Frankfurt. Very disappointed with this leg of our trip with Lufthansa since the journey TO Athens the week prior was so much better: Lufthansa changed traveller requirements without email updates during our trip and then somehow expected us to know how to adequately prepare. They also made me pay for checked bags when my booking already included a checked bag for my partner and myself... an extra $120 charge that I didn't have time to dispute in the moment, as my partner and I had to race to fulfill Lufthansa's new "all passengers MUST be covid tested" requirement within a slim time frame or risk missing our flight (in spite of arriving at the airport 2 hours early). We even tried calling Lufthansa the day prior since we were having difficulty with online check-in and there was no way to speak directly to an employee. Only voicemail or a chatbot at the website (you can imagine how helpful that was in resolving our inquiries...)
We were not able to go ! So we didn’t fly at all. We canceled flights months ago with Kayak
Way too small space for legs, especially when travelling with a dog
Contras: "It was good enough."
Contras: "The crew and the food, specially the food."
Prós: "Got to the destination"
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "More space for the kids!!"
Prós: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Contras: "Not much to say."
Contras: "1. NON-Organization lines for boarding passengers 2. Very rude and disrespectful communication skills of male flight attendant This flight left me with very unpleasant experience."
Prós: "The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!"
Contras: "The brownies for dessert were terrible. Maybe fruit next time?"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Crew was good"
Contras: "No entertainment at all, food was bad"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Contras: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Good entertainment system. Nice crew."
Contras: "Nothing specially. They run out of lunch choices very early"
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Great ride in a big plane!"
Contras: "Flight was late and it seemed like every time we turned a corner we had to go through security again! Leg room in economy must be very difficult for a tall person...no leg room!"
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "Had to wait more than 30 min at SJC"
Prós: "I had to pay a premium more to sit with my family to sit together in cheap seats."
Contras: "I did not like the treatment of being a star alliance gold member then getting gouged even more for sitting together with my family in their cheap seats. My bags were marked with a priority tag, which meant nothing other than my bags being the very last off of the turnstile in San Francisco. One other passage stated that Luftansa does not care abut this aspect of customer service, which is obvious."
Contras: "Was the worse food that I was served on a international flight."
Contras: "Sem entretenimento a bordo"
Atendentes poderiam ser mais simpaticos A comida estava horrivel Demora para chegada das bagagens muito demorada,ainda mais sendo prioritaria
Crew was very attentive and flight was ontime
Friendly crew and no delays,
Um absurdo limitarem a quantidade de água que vc pode beber. Fiquei passando sede.
As mudanças feitas de última hora foram desgastante por não ter opções razoáveis dentro do horário que eu tinha contratado. A LATAM tem um serviço muito ruim de APP que poderia facilitar resolver estas pendências de mudança de voos.
Quando chegaram em nós para servir q comida, já não havia mais nenhuma opção, apenas macarrão. Eu não como massa, então acabei ficando sem o jantar. Muito ruim!
reduziram absurdamente as porções de comida! Na janta serviram ou macarrão ou carne com batatas escolhi a carne por encher mais o estomago mas foi uma porção absurdamente pequena , junto com uma tirinha de pão e 1 alfajor... antes serviam porção de salada, sobremesa e uma porção decente de comida! Café da manhã foi um sanduíche de queijo com presunto ou omelete aí tem escolha de iogurte ou fruta, bem diferente de como era, serviam pão, iogurte e fruta para todos! Sem contar que no meio do vôo não serviram nem água nem nada
Nada para reclamar. No quesito atendimento da Latam via telefone (SAC) sobre dúvidas da viagem fui excepcionalmente bem recebida. Fiquei muito feliz. Obrigada!!!
They didn’t give any food so I was starving in the end of flight and one of the flight attendants wasn’t polite with passengers.
The flight was good, no issues to complain about.
Tripulantes atenciosos e educados
o embarque demorou mais de uma hora, e depois ficamos mais uma hora aguardando documento de embraque com lista de passageiros para liberarem o voo.
Cheguei com 1 hora de antecedência no aeroporto e me impediram de embarcar, alegando que as novas regras da ANAC pedem antecedência de duas horas.
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
Vôo atrasou mais de 6 horas e a empresa com total descaso para com os clientes
O voo de BH x RJ foi bem organizado sem intercorrências absolutamente pontual!!
O portão de embarque usualmente utilizado para esta rota, é um dos piores do aeroporto de Guarulhos; fica no piso inferior, com 2 ou 3 portoes de embarque e além de geralmente o espaço estar lotado, o acesso à aeronave se dá através de um onibus. Gostei do desembarque feiro por fileiras.
Comprei assento conforto com a promessa de haver vaga exclusiva para colocação da mala de mão porém não havia e tive que colocar 6 fileiras atrás do meu assento.
O que mais gostei foi a cordialidade e prestatividade da tipulacao O que pode ser melhor: entreterimento e conforto
Assento péssimo, extremamente apertado.. muito mais que as concorrentes!! Entretenimento também não funcionou
No embarque deixaram os passageiros parados em fila dentro do finger com um calor absurdo.
Contras: "Excelente atención y servicio"
Prós: "O tratamento dos funcionários."
Contras: "Ter algum conforto para quem tem escalas demoradas."
Prós: "Sim, tudo muito bom"
Prós: "Tripulação prestativa e simpática"
Contras: "Aeronave antiga, configuração de assentos ruim, sem tomadas ou telas para os passageiros."
Prós: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Contras: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"
Contras: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Prós: "A Tripulação atenciosa"
Prós: "The middle seat empty AMAZING!"
Contras: "Bigger glass for wine !"
Prós: "All good"
Contras: "To drop the bag was very messy"
Prós: "All the staff was great."
Contras: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Contras: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Prós: "The crew was very warm."
Contras: "Seats very tight."
Contras: "the cabin and seats are old and seems dirty"
Prós: "Crew was good"
Contras: "Seat not comfortable"
Prós: "Neat, polite and orderly. Great food!"
Contras: "Not much."
Contras: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Prós: "Friendly and correct cabin crew."
Contras: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Prós: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."
Contras: "Companhia sem serviço de bordo. Cobra por tudo e com preços absurdos. Péssima companhia. O máximo que oferecem é uma água ."
Prós: "Da tripulação"
Contras: "A aeronave não tinha entrada usb para carregar o celular, sem o celular não tinha opção nenhuma de entretenimento, deveriam colocar disponível pelo menos umas revistas. A comida, só tinha a opção de um biscoito ruim, achei péssimo."
Prós: "O entretenimento a bordo é excelente filmes atualizados e pra todo gosto!"
Contras: "A tripulação poderia ser mais gentil!"