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Contras: "Free wifi"

Prós: "Turkish Air’s boarding is very good and their food and entertainment is good"
Contras: "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."

Prós: "Assento e refeição"
Contras: "Atraso"

Prós: "Tea"
Contras: "Food and service"

Prós: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Contras: "Fly another airline"

Prós: "Food was better"
Contras: "Seating was not tight"

Contras: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"

Prós: "Voo rápido e tranquilo"

Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."

Prós: "Food and service in business class were splendid."
Contras: "Absolutely nothing"

Contras: "Nada"

Prós: "On time"
Contras: "Not enough leg room"

Prós: "Care from the crew and consideration"

Contras: "Nao permite reserva de assentos nem no checkin online"

Prós: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Contras: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."

Contras: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."

Contras: "Atrasso, comida ruim"

Prós: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Contras: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."

Contras: "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"

Prós: "Well looked after from start to finish!"
Contras: "Nothing!"

Contras: "Poderia ter melhores filmes, de resto nota 10"

Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."

Prós: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Contras: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"

Prós: "Movies, I had leg room. Nice friendly staff .."
Contras: "Internet would not work"

Prós: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Contras: "The customer service experience along with the unorganized procedure for a delayed flight."

Prós: "The food, it's excellent.The entertainment system is really complete."
Contras: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."

Prós: "The staff!"
Contras: "The turbulence lol"

Prós: "Big plane"
Contras: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"

Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."

Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."

Contras: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."

Prós: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Contras: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."

Prós: "It was all good!"
Contras: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."

Prós: "Food was pretty good."
Contras: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."

Prós: "Short flight with no issues."
Contras: "No problems--everything average."

Prós: "Free wifi for business class HD movies + good quality DENON headseat"
Contras: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"

Prós: "Every thing was excellent"

Prós: "Great Planes. Good service o the air."
Contras: "Their service on ground needs a lot of work. From luggage check in to attitude of the staff is horrible. Specially in Turkey the service is so frightening that you hope you have your luggage and no need to go to find help. If you need help you are on your own. No one will take responsibility and help you."

Contras: "the delay in the departure"

Prós: "I liked the food and the crew and the entertainment."
Contras: "I didn't like the trip two hours late."

Prós: "Reasonable good food by airline standard. Good entertainment options."

Prós: "Friendly service and plenty of food"
Contras: "They cancelled my flight but there are free tours or free hotel accommodations that are offered"

Prós: "All"
Contras: "Not enough leg room."

Prós: "Satisfying overall flight."
Contras: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Prós: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Contras: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"

Prós: "Flights left on time. Boarding was good."
Contras: "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."

Prós: "Crew were very nice and professional."
Contras: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."

Prós: "ALL"

Prós: "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."

Prós: "Salimos a tiempo . El business es muy confortable"
Contras: "La comida horrible . No se limpian los baños"

Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Prós: "Very nice airplane and pleasant crew"

Prós: "Overall a nice and good flight"
Contras: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Prós: "The crew was very kind"

Prós: "Crew good and seat OK but not exceptional for business class"
Contras: "Food was average - main course could have been better. Range of movies ok but not great"

Prós: "The socks offered in business were comfortable and nice looking. The red wine was good."
Contras: "The food was just average and the seat not too comfortable"

Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."

Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."

Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."

Prós: "Nada."
Contras: "Tudo tem que ser melhorado"

Contras: "Flight got cancelled"

Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."

Prós: "Refeições de alto nível"

Prós: "Seat was comfy and spacious for economy class"
Contras: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Contras: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Contras: "Acomodação na área econômica, espaço entre as poltronas."

Prós: "Filmes à disposição"
Contras: "Comida"

Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."

Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"

Contras: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"

Prós: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contras: "No downsides at all"

Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"

Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"

Prós: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Contras: "No reading light in my seat..."

Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"

Prós: "We got to Amsterdam on time"
Contras: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Prós: "Flight crew very nice"
Contras: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Prós: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Contras: "Except for the man next to me - great!"

Contras: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Prós: "Tripulação"

Prós: "Arrieved on time!"
Contras: "Dem entretenimento"

Contras: "Ter que caminhar muito no chegada ao Galeão"

Contras: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Prós: "Snooth and efficiënt with a KLM service"
Contras: "No entertainment"

Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Prós: "Professional crew. Good boarding."
Contras: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Prós: "Good services!"

Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"

Prós: "Nice to have a wrap for the snack."
Contras: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Prós: "Service, technology"
Contras: "Could not print by boarding card and was not allowed to board in Amsterdam"

Prós: "Excellent very good"
Contras: "Everting so good ex"

Prós: "Atendimento e alimentação"
Contras: "Nada a mencionar"

Prós: "Absolutely nothing!"
Contras: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Contras: "Bit cramped for space"

Contras: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Prós: "El entretenimiento"
Contras: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Contras: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."

Prós: "The crew was great"
Contras: "1-2 +cms leg space"

Contras: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Prós: "Polite and friendly service"
Contras: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."

Prós: "Spacious business class seats, excellent meals"
Contras: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Contras: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."

Contras: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Contras: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Prós: "Nada"
Contras: "Horário"

Prós: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Prós: "Amazing crews!"
Contras: "N/A"

Contras: "Too much time spent at boarding. On luggage missing."

Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."

Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"

Prós: "Nice staff. Flight on time."
Contras: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Contras: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."

Prós: "Crew was very nice. Food was good and tasty."
Contras: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."

Prós: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Contras: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Prós: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"

Prós: "No extra charge for simple refreshments."

Contras: "Not much legroom."

Prós: "Cheap ticket"
Contras: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Prós: "Everything"

Prós: "25 min ahead schedule!!!"
Contras: "Cabin space, too narrow rows."

Prós: "It was on time"
Contras: "Hard seats Boarding was 35 min delayed"

Prós: "The food was okay and the staff were friendly."
Contras: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Prós: "The free glass of red wine when the plane finally took off."
Contras: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Prós: "Nothing"
Contras: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Prós: "Nothing"
Contras: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."

Prós: "The crew and flight was faultless"
Contras: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Contras: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."

Prós: "The plane arrived in New York smoothly"
Contras: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Prós: "Flight was smooth"
Contras: "Food"

Prós: "Nothing."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Prós: "I didn’t actually liked the entertainment"
Contras: "I just didn’t enjoy the entrainment."

Prós: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Contras: "no complaints"

Prós: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Contras: "Only 1 bathroom (toilet) for all of first class"

Prós: "The cheese and the bread"
Contras: "The unprofessional staff during boarding and food serving"

Prós: "Comida"

Contras: "Embarque"

Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."

Prós: "Cabin crew very friendly and caring."
Contras: "Airport services and lounge are OK."

Prós: "Nice food Right in time Police and customs formalities easy"
Contras: "Poor comfort in business class No entertainment at all"

Prós: "Good boarding procedure."
Contras: "Nothing much to add for a short journey."

Prós: "Efficient on and off Staff polite and helpful"

Prós: "The check in process was much better in the CFG airport than SFO. Very organized."
Contras: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."

Prós: "Iberia is great"
Contras: "Great airline Iberia is great"

Contras: "The crew was very aggressive and impolite. As a matter of fact I have never been in a flight in my life with such sort of crew attitude - especially with my kids (ages 6 and 10) - real animals. I will make an effort to not to with IBERIA ever again. I’m concierge key with AA and only with with Iberia because of the One World partnership."

Contras: "A refeição servida é horrível, um verdadeiro lixo e uma total falta de respeito. Trata-se de uma porção de arroz branco, com molho de tomate e um hambúrguer. Tudo com uma péssima aparência e sabor. A comida foi requentada várias vezes. Além disso quando se abre refeição, fica a impressão de que sacudiram o recipiente (ou abriram e fecharam mais de uma vez), pois você não consegue abrir sem ficar com a mão toda engordorada. Ao tentar substituir a refeição, as pessoas da Iberia não te atendem prontamente e quando isso ocorre, informam que a outra opção não tem mais. Um prêmio para a Iberia de como tratar mal seus passageiros, não respeitando inclusive a saúde dos mesmos, servindo uma comida pouco saudável. Ao pedir um vinho branco, as pessoas da Iberia, informam que não tem. Depois você verifica que tem, ou seja, a pessoa da Iberia não falou da verdade. Resumindo, uma total falta de respeito. A pior alimentação servida em toda minha vida. Além da péssima educação da tripulação da Iberia. Eles estão treinados apenas para fazer o serviço operacional, quando surge algum problema, é uma grande decepção."

Prós: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Contras: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."

Contras: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."

Prós: "The crew was very cordial and professional"
Contras: "The boarding was crazy. They called group one and met anyone board and the said all other groups. I was In premium economy and wanted my group 2 that I paid extra for. Also you must use their special earphones which they collect 45 minutes prior to landing. It sure I’ll do premium economy again. I don’t se me the benefit"

Prós: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Contras: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."

Contras: "Aeronave velha e tripulação não muito simpática!"

Prós: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Contras: "The lack of education and polite of the Stewart is a minus on that airline"

Contras: "Flight was bit chilly, though that’s better than being stuffy"

Contras: "O voo atrasou muito, ninguém deu satisfação sobre o motivo. As últimas cadeiras da aeronave ficaram com o resto do jantar, sem opção de escolha. Não deram água, e quando deram foi meio copo."

Contras: "One of the best flights is had. Love A340 and the crew and service definitely better than AA or BA by far."

Contras: "Poderiam não ter perdido minha mala"

Contras: "Poderiam não ter perdido minha mala."

Contras: "Espaço na classe econômica"

Prós: "What I liked was smooth flight. And the fleece blanket."
Contras: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."

Contras: "Ibéria offers a terrible service to its customers"

Prós: "Do piloto,decolagem e pouso muito tranquilo!"
Contras: "Café da manhã poderia ter sido melhor!"

Prós: "Atendimento no check in."

Prós: "Nothing"
Contras: "Péssimo atendimento"

Prós: "Excellent flight, timely"

Prós: "Seats"
Contras: "Poor boarding process"

Contras: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."

Prós: "There was nothing to like about Iberia"
Contras: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."

Contras: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("

Contras: "IBERIA crew lacks manners & are simply not pleasant. Plane was delayed 2 hrs & crew only told publicly what the problem was about 30 mins after original departure time. Food has been reduced & of less quality. Entertainment system wasn't working & crew didn't seem to understand it's their problem to fix it. It finally worked 3 hrs into the flight."

Prós: "Boarding was excellent and crew also food was good."
Contras: "Seats to small. Like sardines for 8 hours. Almost no leg room"

Contras: "Nem água serviram. Entendo que era um voo curto, mas nem água? Poltronas que não inclinam... sentei separado do meu acompanhante..."

Contras: "Os comissários eram um pouco antipaticos, falavam muito rápido e sem se importar se entendiamos ou não o que era dito."

Contras: "Atraso de quase uma hora"

Prós: "O atendimento e o serviço no geral foram bons mas precisa melhorar no processo de embarque, na comida servida a bordo e no conforto interno da aeronave."
Contras: "Nosso vôo inicial foi em Zagreb e lá não nos deram o cartão de embarque do próximo trecho que seria de Madrid a São Paulo. Chegando no aeroporto de Madrid, precisamos ficar numa fila enorme para passar na imigração, depois em outra fila bem demorada para pegar o cartão de embarque e novamente uma fila imensa para outra imigração na hora de embarcar de noite para São Paulo. Não entendi porque não deram os dois cartões de embarque lá em Zagreb, como todas as companhias aéreas fazem. Mais de uma hora antes do embarque, recebi um e-mail da Iberia, achei ótimo. Dizia que já havia iniciado o embarque. Corremos para o portão e lá chegando havia uma fila imensa de passageiros já posicionados para embarcar. Não havia indicação visível de qual fila nós deveríamos entrar. Depois de muito perguntar, e de entrar na fila errada, consegui achar a minha fila. Ficaram todos os passageiros ali em pé, esperando mais de 40 minutos para iniciar o embarque. Terrível. Só posso elogiar os atendentes no sentido de fazerem as pessoas que estavam em fila errada a irem para o final da fila deles, mas não culpo as pessoas por estarem na fila errada pois eu mesmo demorei muito para entender onde deveria me posicionar. Se o embarque só começa no horário marcado, não entendi porque fazer todos ficarem de pé mais de 40 minutos na fila. Eu mesma deixei de ver as lojas do free shop por achar que estava muito atrasada. A comida era bem básica e o café da manhã fraco. Os comissários demoram muito para recolher o lixo e ficamos esperando com a mesa aberta um tempão. Enfim... precisa melhorar em alguns aspectos."

Prós: "Excellent service , good food . Ahead of time flight"

Prós: "O voo atrasou mais de uma hora por falha mecânica. No resto foi tudo bem."
Contras: "Atraso"

Prós: "all was good , comfortable & short."

Prós: "Pontualidade e rapidez no atendimento."
Contras: "Não consegui dormir muito e cheguei quebrada."

Prós: "Horário cumprido."
Contras: "-"

Prós: "Some good films to watch"
Contras: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"

Prós: "Good, quick flight!"
Contras: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Prós: "Tripulação atenciosa"
Contras: "Saiu atrasado, me fez perder o voo para São Paulo"

Prós: "Conforto e entretenimento"
Contras: "Tivemos atraso no primeiro voo de Dublin para Madrid, da própria companhia Iberia. Quanto chegamos em última chamada no portão de embarque de Madri para São Paulo, descobrimos que nossos assentos haviam sido vendidos."

Prós: "Tranquilo o voo"
Contras: "Check in sem filas organizadas. Fica uma aglomeração de pessoas dificultando o embarque. Ar condicionado fraco."

Prós: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Contras: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"

Contras: "Few movies. Not good food options"

Prós: "Voo muito tranquilo, ótimo atendimento"

Contras: "Equipe de checkin e embarque estremamante mal educados Péssimo atendimento em solo Aeroporto de Madrid"

Prós: "A tripulação foi muito atenciosa! O meu assento era o ultimo de todos, os bagageiros estavam todos lotados, e a aeromoça ao ver meu tamanho (1,84cm) me perguntou se eu me importaria de mudar de assento. Obviamente não me importei, e pude sentar na saída de emergência, super confortavelmente. Simplesmente foram uns docinhos!! Obrigada Ibéria!!!!"

Contras: "My USB connector didn’t work"

Contras: "The lack of legroom is a lawsuit waiting to happen. I am 5’10 and my knees were planted firmly in the seat in front of me. I’ve had 5 knee surgeries so this made the tight squeeze even worse. Furthermore, the inability to move is cause of blood clots."

Contras: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."

Contras: "Airliner contracted out to another flight operator. We looked up and down the terminals trying to find the sign for IBERIA to no avail. It was quite hectic and stressful to arrive to the airport and not see your airline booth anywhere. No signage or anything there of to indicate Iberia or the other operator taking over this Iberia's flight. Then they wanted to charge for my carry-on saying it is too large. Went back and forth arguing for about 10 minutes then I found the bag sizing stand and demostrated to them my carry-on bag fits inside the bars as indicated in their sign. They said oh well it looks large from here. Customer Service is non. It is more Customer Harrassment. DO YOU PAY YOUR CUSTER SERVICE REPS Commission for every checked bag or something? Too bad there aren't many more options but I am considering going to social media to with this. NOT HAPPY and not flying with IBERIA anytime soon. SEnd me my refund!"

Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."

Contras: "The clarity about baggage fees, really unclear and very expensive."

Prós: "Conforto, Aeronave, Tripulação."
Contras: "Atendimento telefônico da TAP; Sinalização no aeroporto em Lisboa."

Prós: "The on-board entertainment"
Contras: "More food, more water"

Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."

Prós: "Impossibilidade de marcar assentos, mesmo realizando o check-in antecipado. Durante o desembarque não foi entregue o carrinho de bebe que foi entregue no portão de embarque."
Contras: "Possibilidade de marcar assentos com check-in antecipado. Entrega no tempo correto de carrinhos de bebe entregues no portão de embarque."

Contras: "Boarding procedures"

Prós: "Good airline, great service, boarding process, on time departure and arrival"
Contras: "No complaints"

Contras: "Voo cancelado, sem aviso prévio"

Contras: "Grab business class upgrade offer - worth every penny."

Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"

Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."

Contras: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"

Prós: "We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami."
Contras: "Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight."

Prós: "The food served was really good (bacalhau), and the crew very friendly."
Contras: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"

Prós: "attention and food"
Contras: "more bathrooms on the airplane"

Prós: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Contras: "Better flight attendants who know how to help. Never TAP again!!"

Contras: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."

Prós: "Da comida."
Contras: "O cumprimento do horário."

Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Contras: "Conforto."

Contras: "I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost"

Contras: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."

Prós: "Preco"
Contras: "Assento muito apertado"

Prós: "A comissária de bordo muito solicita. Bom entretenimento."

Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."

Contras: "O embarque como sempre muito desorganizado e o entretenimento péssimo"

Contras: "Tudo 100%"

Prós: "Com pouca ou nenhuma opção de voo direto para Portugal, a TAP fica como a opção de quem quer um pouco de decência nesse percurso."
Contras: "O atendimento é bastante impessoal, e eu, como sou muito tímido, tenho receio de pedir um copo de água e ser negado. A utilização dos banheiros após as primeiras quatro horas de voo fica impossível"

Prós: "Obentreterimento."
Contras: "Não terem extraviado minha bagagem em um voo direto."

Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"

Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."

Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."

Contras: "Tecnologia"

Contras: "Avião velho Tela para filmes pequena e sem nitidez"

Contras: "Seats do not recline on this plane."

Prós: "Pontualidade"
Contras: "Extraviaram nossas bagagens!"

Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."

Prós: "Assento confortável, aeronave nova e sistema de entretenimento ótimo"
Contras: "O voo de SP atrasou devido a problemas mecânicos e para a conexão havia uma espera de mais de 6h. Nos deram somente um voucher para comer sem oferecer nenhum tipo de conforto"

Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."

Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"

Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"

Prós: "Nada."
Contras: "Alguns comissários eram extremamente grosseiros. Meu marido foi tirar uma foto dentro do avião e um deles fez ele apagar a foto dizendo que não podia tirar fotos lá! Um absurdo! A televisão de entretenimento é da idade da pedra e mal funcionava. Não tem carregador USB e o banheiro estava muito sujo. Poltronas com zero conforto e o espaço para as pernas é um dos menores que já vi. Não viajo mais com a TAP."

Prós: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Contras: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Prós: "Não houve contratempos"
Contras: "Nada"

Contras: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."

Prós: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Contras: "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Prós: "Foi organizado"
Contras: "Refeição foi trivial."

Contras: "Poltrona pequena, não carrega o celular, desconfortável."

Prós: "Comida e conforto"