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Contras: "Broken tray table literally off its hinges and unusable."

Prós: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Contras: "The trip was great"

Prós: "Everyone was perfect...!!!"
Contras: "We need a real meal, we appreciate the snacks but real meal is necessary."

Prós: "Fast/ efficient"
Contras: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"

Prós: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Contras: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"

Prós: "of everything."
Contras: "travel time ...ahahah ...."

Prós: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Contras: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."

Prós: "Delta flight are always comfortable."
Contras: "Not having a 3 hour delay."

Prós: "excellent crew, efficient and fast boarding"
Contras: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."

Prós: "Crew"

Contras: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"

Prós: "Nothing."
Contras: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."

Prós: "Crew was amazing."
Contras: "Delayed departure due to late crew arrival. Not a huge deal."

Prós: "small and uncomfortable"
Contras: "respectful size seat"

Prós: "Very nice lady as part of the crew, always a cheering moment for passengers."
Contras: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."

Prós: "I liked that me and my boyfriend actually got to sit together."

Prós: "Delta - best airline"
Contras: "Airbus - entertainment systems never work."

Prós: "Flying and going fast, plus the people are kool too."
Contras: "That it was a short trip."

Prós: "Inflight Service is great"

Prós: "The longer leg space"
Contras: "Again, I can not understand why the airlines have to narrow the seats so much..."

Prós: "The entertainment was good."
Contras: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."

Prós: "Speedy flight"

Contras: "Delayed flight"

Prós: "Comfortable seats"

Prós: "Great airline stewards"
Contras: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."

Prós: "They were comprehensive and tried to move fast"
Contras: "Delayed flight because they didn’t had the crew ready"

Contras: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"

Prós: "Being able to watch movies"

Prós: "on time, good service,"
Contras: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"

Prós: "Delta seats are comfortable and media ststem is good."
Contras: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."

Prós: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."

Prós: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."

Contras: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."

Prós: "eventless"
Contras: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."

Prós: "The crew was beyond friendly and courteous. Lots of leg room."
Contras: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."

Prós: "Nothing"
Contras: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"

Prós: "The crew was good and attentive"
Contras: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."

Prós: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Contras: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."

Prós: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."

Contras: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Prós: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Contras: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."

Prós: "Relatively painless."
Contras: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."

Contras: "I'm Sky Priority and the gate agents were not enforcing zones. They called Diamond and everyone walked in. I went in and saw zone 3 in the line"

Prós: "The plane departed on time with no delay."
Contras: "They had two JFK-bound flights leaving from the adjacent gates at the exact same time. So your "10:30 a.m. to JFK" could have been either gate 35 or 36, and the doors were so close that the people were in one big, undifferentiated mass...rather than two separate boarding areas or lines. That may have been a problem of the Reykjavik airport rather than the airline."

Prós: "Comfortable-love the 2 seats!"
Contras: "No complaints"

Contras: "Delta is a terrible airline. They try to stick you with extra fees every time you turn around, and the planes are horribly uncomfortable. The seats on this flight were so cramped I could barely fit into the. (I'm fairly tall but not very big otherwise.) Additionally, we tried to change our flight to a different day that was less crowded, and were told it would cost over $600 per passenger to do so. Highway robbery. I wish Southwest flew to Madison."

Contras: "Don't get your hopes up about the wifi....it's not free. There's a charge, per hour, for usage."

Prós: "On time departure, arrived on time, smooth flight"
Contras: "I was bumped out of my first class seat without explanation ( due to downgrade of equipment I learned later. Only after two requests did I receive compensatory voucher."

Prós: "New aircraft with great healthy food options, good seat recline, great entertainment. If only all planes were like this!"

Prós: "The most amazing service, good food and great steward"

Prós: "Crew was fantastic!"

Prós: "nothing"
Contras: "better accommodation of passangers"

Prós: "The crew was very nice and attentive, I really like the food on Lufthansa"
Contras: "The movie selection was limited and dated"

Prós: "Standard good Lufthansa service"
Contras: "Munich airport is very difficult to reach. I avoid it whenever possible."

Prós: "Great service. Lovely crew."
Contras: "Legroom was pretty tight, and im short."

Contras: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Prós: "Service is excellent, comfortable seats and space between legs is comfortable even in economy."

Prós: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Contras: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."

Contras: "Lufthansa lost my luggage. Still waiting in my hotel."

Prós: "The crew was very pleasant and accommodating."
Contras: "Better movie selection."

Prós: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Contras: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"

Prós: "The crew was very accommodating."
Contras: "I wasn't aware beforehand that I could request a dairy free meal."

Prós: "Loved it!"
Contras: "Liked it all"

Prós: "Overall, a good flight, slightly earlier than schedule, well informed by the pilot"
Contras: "The food was not up to par for Lufthansa (plane food). The choice was barbecue chicken or vegetarian pizza. I asked for vegetarian pizza. Not sure what I had, as it did not taste like BBQ chicken, and it did not look like the food my neighbor had (which looked like 2 mini pizzas). I chose not to complain about my food. It appeared passengers were keeping the cabin crew very busy. By taste, I could not tell what it was and I could only eat half. Not usual for Lufthansa food."

Contras: "The gates kept changing and people were standing in line without being told how long the wait would be, or what was going on. A little challenging when you have overseas connecting flights ."

Prós: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Contras: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."

Prós: "Arriving on time."
Contras: "Can't think of anything."

Prós: "Comfortable plane, food good, flight attendants professional. No complaints"

Prós: "impressed with the food and service of the crew"
Contras: "too crowded for too long baggage was damageed not sure who was responsible"

Prós: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Contras: "Very uncomfortable seats, minimal leg room, mediocre food."

Contras: "Food wasn't the best but did honor my special diet request."

Contras: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."

Prós: "Very helpful crew, great service. Will fly again."
Contras: "Almost missed connecting flight had to run hard to make it. Airline did nothing to assure us that we will make it to next flight. Was very stressful, can do better."

Prós: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"

Prós: "Anna, she was the supervisor at the check in desk at Denver airport. She was super helpful and very nice. She went above and beyond to help me out with the issue i had... but everyone else i went to get help from were not at all helpful (3 other people), sour face, they probably hate their job. Movie choices on flight to Munich were great. Smooth flight, I didn't lose my bag so that was great too!"
Contras: "Rude crew member. One bad apple ruins the whole bunch. I pre selected my sest at check in on line but got different seat. Not sure why but that was uncalled for. Boarding was 35 minutes late because flight arrived late also. The lady that boarded us was nice and funny."

Contras: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."

Contras: "They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free."

Prós: "The movie selection"
Contras: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."

Prós: "Evrerything"
Contras: "Nothung that i can think of"

Prós: "Boarding was fast"
Contras: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"

Prós: "Flight was fine."

Prós: "all on time"
Contras: "seating very cramped"

Prós: "Loved the crew, much, much better than any American airline. Food was better than any American airline. Pleasant flight."
Contras: "My flight arrived late, and I nearly missed my connecting flight."

Prós: "The food, comfort, and entertainment"

Contras: "Flight canceled"

Prós: "Courteous service."
Contras: "Food is bland, unimaginative and below par. No english news papers."

Prós: "Cabin Crew were again EXCELLENT!!!"
Contras: "No chargers at the seats. Not good on an 11 hour flight. And this was on one of your premiere giant planes."

Prós: "Very comfortable sleep Crew attentive"
Contras: "Food not worth the first class ticket"

Prós: "Staff was very attentive and friendly."
Contras: "Seating very cramped for a tall person. Tight squeeze!"

Prós: "I loved being upgraded to premium economy"

Contras: "Call me .food was not good. Had to leave breakfast half eaten. Worried if not spoiled because tasted freezer old."

Prós: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Contras: "Boarding was a little chaotic. The sandwiches offered were extremely dry."

Contras: "Late flight with no explanation for the delay until after boarding left passengers in the dark and in some cases unable to communicate travel changes (when they could have used the airport wifi if notified in a timely manner)."

Prós: "the staff is top notch"

Prós: "Nice trip"
Contras: "Food"

Prós: "Service and food were excellent. Plane was clean, on time, smooth ride."
Contras: "Need slightly more leg room in seats"

Prós: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Prós: "the flight was on time"
Contras: "After flying Lufthansa from Frankfurt to San Francisco this was dissapointing,old plane,service was just soso."

Prós: "Flight on time and smooth."
Contras: "My luggage was lost, arrived on the next day."

Contras: "Klm is the best, even on a 40min they served small breakfast."

Prós: "Staff were professional and polite."
Contras: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Prós: "Great crew."
Contras: "Ran out of business class meal. Substituted a Econ class."

Prós: "Great airline"

Contras: "The plane is so old..,"

Prós: "Crew was nice and pleasant"
Contras: "Flight very late"

Prós: "Slow service."
Contras: "Better communication!"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Prós: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Contras: "Food quality was not so good."

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"

Prós: "The crew are amazing! Attentive and friendly."
Contras: "The seats could have been bigger."

Prós: "Crew was nice and friendly"
Contras: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Prós: "Friendly staff"
Contras: "Security check at gate; No priority"

Prós: "Nothing to mention"
Contras: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Contras: "Still waiting to board after missing this connection had to be booked on another airline"

Prós: "punctuality of boarding and flight time"
Contras: "attitude of crew in business class: no sense of true hospitality"

Contras: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Prós: "Everything excellent. Comfortable seats in business."

Prós: "The attendants took great care of us. Super smooth flight."

Prós: "Norhing"
Contras: "They have mabaged to lost my luggage"

Prós: "Really friendly staff. Great service"

Prós: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Prós: "Very friendly service!"

Prós: "My bagage broke"
Contras: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Prós: "Nice seats, comfortable."
Contras: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Contras: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Prós: "Short-hop flight, fit for purpose."

Prós: "Crew was very helpful.food"
Contras: "Food was not upto the mark."

Prós: "The sandwiches were simple yet just the right touch, on all four flights."

Prós: "The crew service is impeccable. Ground services very friendly and professional."
Contras: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Prós: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contras: "Nothing."

Contras: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Contras: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Contras: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Contras: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Contras: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Prós: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Contras: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Prós: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Contras: "Cabin noise and air conditioning too cold, didn't sleep well"

Contras: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Prós: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Prós: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Contras: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Prós: "They flew full speed to catch up with the delays."
Contras: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Prós: "Delays and no proper customer service."

Contras: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Contras: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Prós: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."

Prós: "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
Contras: "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."