Flight was on time, premium economy seats were comfortable. Food however has lesser portions and the number of times they serve meals. Overall, the trip experience was excellent. Would definitely use them again on my next trip.
So uncomfortable, no food. And one of the flight attendants was rude.
One flight attendant was crazy uptight about masks. Really an unpleasant experience.
Late departure Broken toilet
The flight probably was alright, it's just that was unable to cancel /change my plans on the app, nothing easy about it. 1st time app user- negative experience
Prós: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Contras: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Contras: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Prós: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Prós: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Contras: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Contras: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "The plane was nice, entertainment options were great, pilot was super kind."
Contras: "Check in was terrible- long wait just for drop off of already checked in bags"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Prós: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Contras: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "The Crew on this flight was great and the flight was quick."
Contras: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Entertainment was outstanding and the food was very good. The service was excellent."
Contras: "Boarding takes too long"
Prós: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Contras: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Contras: "Late boarding and take off with no explanation."
Prós: "Tripulaçao de cabine jovem e atenciosa."
Prós: "I arrived safely."
Contras: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Contras: "Not even given a toothbrush or tee shirt to sleep in."
Prós: "I got home"
Contras: "Seats were tiny as hell"
Prós: "Large jet, attentive crew, on time."
Contras: "Assentos tão estreitos que passageiros ficam ombro a ombro e pernas pressionadas pela poltrona da frente."
The flight out of Richmond was so delayed there was no layover in Dallas. However we arrived at one end of Terminal C and had to nearly run to the other end to board the flight to Austin, minutes before Final boarding. Other than that the experience was pleasant.
nao tem equipe de solo sufficient em Des Moines, estejam preparado para esperar no avião qdo chegar
No complaints but nothing great about the travel. This is a usual flight journey and would expect this at minimum.
The flight was exceptional. I have NEVER enjoyed a flight as much as that one. Happy Holidays to the flight crew of Flight 4763 from RIC to LGA on December 23, 2021. 🙏🏾
As ALWAYS, the seating is cramped. Due. To the fact, that it was a short flight, it was tolerable.
Prós: "The crew seemed to make the best of their situation"
Contras: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Prós: "Flight was so smooth"
Prós: "The employees were friendly and helpful."
Contras: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Prós: "The crew was nice. The updated entertainment system on the back of the headrests were nice."
Contras: "The seats were pretty cramped even by today’s standards. It felt more like a frontier or Ryan air flight in that regard. Glad it was only about a 2 hour flight. I’m only 5’4”, I don’t require a lot of room, but my hips were killing me from lack of leg room. Can’t imagine what it’s like for taller people."
Prós: "On time with a very pleasant crew."
Prós: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Contras: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Prós: "Comfy seat, nice crew"
Contras: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Prós: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Contras: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Contras: "Certain crew members could've been a bit more approachable and friendly."
Prós: "great stewardess"
Contras: "extremely cramped old plane with no wifi. Really folks?"
Prós: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Contras: "I can't think of anything that would have improved the experience."
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Prós: "The seat was comfortable. The snack was dry."
Contras: "We were delayed because of paperwork that the captain was waiting for however, we were kept updated."
Contras: "Flight delayed one hour"
Prós: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Contras: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Prós: "O embarque sem atrasos e bem organizado pro grupos que realmente eram cumpridos foi uma boa supresa"
Contras: "A comida foi bem fraca. Tanto o jantar (Chicken) quanto o café da manhã, sendo que este ultimo foi pior: um saquinho de pão com um sanduiche gelado de peito de peru e requeijão e uma barra de cereal. Sem frutas, e sem nada quente. Algo compreensível para um voo curto, mas não p/ um voo de 11h50."
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Prós: "The boarding process was quick, seats were comfy, staff was very nice."
Contras: "Conforto, espaço muito pequeno"
Prós: "Stewards were good."
Contras: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Prós: "The wifi actually worked!"
Contras: "Seats are so small and I even purchased the extra leg room"
Prós: "Flight attendant gave me a free beer!"
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "A variedade de filmes e opções de entretenimento."
Contras: "O ritmo do serviço de jantar parecia atender mais o interesse da tripulação, para "se livrar" do trabalho e p[oder descansar, do que em oferecer um bom serviço aos clientes. A iluminação da aeronave também é apagada antes do término do jantar, aparentemente para acelerar a conclusão da atividade. Decepcionante."
Contras: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Prós: "Esperando achar a mala"
Contras: "Perder a mala na ida, explica muita coisa por si."
Prós: "Não deu certo"
Contras: "Trocaram a passagem para United atrasou 1 dia."
Prós: "Do atendimento da tripulação. Estou me referindo ao trecho entre Philadelfia e Lisboa. O trecho de Miami a Philadelfia foi aceitável."
Contras: "Devido ao tempo de duração do voo a aeronave poderia ser melhor com ponto de energia, e espaço maior entre as poltronas"
Prós: "Good legroom on economy"
Prós: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Contras: "A menina que sentou ao meu lado estava com cigarro eletrônico e deu umas tragadas durante o vôo. Tinha apenas um comissário de bordo que não viu a fumaça que ela fazia. :("
Contras: "Houve, segundo informações, problema mecânico da aeronave que motivou a permanência de todos dentro da aeronave do horário do embarque (antes das 20 até próximo a meia noite. No dia seguinte o mesmo vôo previsto para 15:30 acabou saindo na madrugada do outro dia."
Contras: "Flight was delayed and I missed my connecting flight."
Prós: "On time and no hassles."
Contras: "Uncomfortable old dirty aircraft."
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Prós: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Contras: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Contras: "Não tem entretimento individual a bordo e nem comida. Só biscoitos secos."
Prós: "The 737 was excellent. Boeing still makes the best aircraft."
Contras: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "Realmente pontualidade foi o ponto chave para o sucesso do voo"
Contras: "Classe econômica é muito apertada, a meseniha de comida fica encostada no seu colo, qualquer movimento pode derrubar o alimento"