Left late I am glad I did not have a connecting flight
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Requested refund and was directed to my travel agency. Edreams was worst than useless: spent 10 hours waiting for them to pick up but no answer. JAL should allow the clients to bypass a travel agency in order to manage the flights. Otherwise we are hostages of the travel agencies."
Contras: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Contras: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Prós: "The crew was amazing!!"
Contras: "Nothing! Excellent flight!"
Prós: "The crew was super friendly."
Contras: "Kiosk, bag service, One World Integration"
Prós: "The crew"
Contras: "The foods could be better not up to the standard of EVA air on economy class"
Prós: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Prós: "I like the guy who’s checking me in he’s very kind."
Prós: "Service was excellent. Premium economy seats well worth the few extra $$."
Prós: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Prós: "Nice seats. Ample leg room."
Prós: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Prós: "Very helpful and polite"
Contras: "I got a sore but comes the seat was not very padded"
Prós: "The food"
Contras: "My 12 hrs layover in Japan."
Prós: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Contras: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Prós: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Contras: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Prós: "JAL is great!"
Prós: "It was short flight.. I slept good through."
Prós: "The crew was friendly, and the view from the window was stunning."
Contras: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Contras: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Prós: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Contras: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Prós: "No major disasters, comfortable seats, on time."
Prós: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Prós: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Contras: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Prós: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Prós: "service was excellent. Seating was OK in spite of it being economy."
Contras: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Prós: "Simply excellent !!!"
Prós: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Contras: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Prós: "Friendly and respectful staff, great meals, tasty!"
Prós: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Prós: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Prós: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Contras: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Prós: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Prós: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Contras: "The meal and dessert were served at the same time. Too much food all at once."
Prós: "Food, entertainment options, friendly staff"
Contras: "Beverage size could be more"
Prós: "That it was comfortable."
Prós: "Staff- the ladies in flight were very friendly and courteous."
Prós: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Contras: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Prós: "Food was quite good."
Contras: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Prós: "The food and plum wine. The entertainment packet was nice too!"
Contras: "The folks coughing on the plane."
Contras: "My seat was not comfortable and it was uncomfortably warm."
Prós: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Contras: "Nothing really"
Contras: "Chair isn’t comfortable."
Prós: "Onboard service was perfect - prompt, friendly and professional"
Contras: "The cabin was always kept a bit warm"
Contras: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Contras: "Perfect flight"
Contras: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Contras: "Wonderful food and service"
Contras: "Bigger seat, but compared to other experiences it was very good."
Prós: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Contras: "Not a thing."
Prós: "The crew was very good."
Prós: "Seats were comfortable, crew was good"
Prós: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Prós: "Crew was amazing and very comfortable seat"
Contras: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Prós: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Prós: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Contras: "Movies and musics more variables from all over the world."
Prós: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Contras: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Prós: "Staff were very helpful and the food was good."
Contras: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Prós: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Contras: "The food was horrible. The selections for movies is quite limited."
Prós: "Very efficient"
Contras: "Food was not good"
Contras: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Contras: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Prós: "The crew are so courteous and helpful."
Prós: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Contras: "We left late."
Contras: "Sitting space"
Prós: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Contras: "Late boarding caused us to miss connecting flights."
Contras: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Contras: "See subject line"
Prós: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Prós: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Prós: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Contras: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Prós: "ANA crew is very hospitable."
Prós: "I like the nice and warm service from the crew"
Contras: "Food can be more variable but overall its oke"
Prós: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Contras: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Prós: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Contras: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Prós: "Good service Soft landing Clean"
Contras: "Not really"
Prós: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Contras: "Seat felt so narrow. Limited selection of movies."
Contras: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Prós: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Contras: "Plane was hot and a lot of food but it wasn't very good."
Prós: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Contras: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Prós: "Most all."
Contras: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Prós: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Contras: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Prós: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Contras: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Prós: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Contras: "I disliked that the seating did not have its own personal air. At times I would get hot."
Prós: "Very nice and pleasant staff"
Prós: "Cabin comfort"
Contras: "Only two Hindi movie"
Contras: "There was no information about connecting flights before landing."
Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
The flight doesn’t have usb ports to charge or no wifi. Looks really old aircraft. Didn’t feel safe
Excelente opção para rotas para a Asia
Quality of food and urgency to diabetic passengers need to be taken care of seriously
Prós: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Contras: "Some alcoholic drinks"
Contras: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "Attentive and friendly crew, leg room"
Contras: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Prós: "Excellent service provided by crew"
Contras: "Food needs improvement"
Contras: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Contras: "Delayed by 1 hout"
Prós: "crew was amazing.. seat are comfortable"
Contras: "if the food includes children meal ."
Prós: "Food, seat, entertainment"
Contras: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "Great experience"
Contras: "Lights did not work, so diner was guessing whats was in the tray"
Prós: "Crew was nice and attentive"
Contras: "More leg room"
Prós: "They flight"
Contras: "Complementary hotel for long stops"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Seat where comfortable and thank needed more leg space"
Contras: "Good was poor bcz going and back was same menu of choice of food."
Prós: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Contras: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Prós: "Servico espetacular"
Contras: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Prós: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Prós: "So many movies to spend flight time with great crew"
Contras: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Prós: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Contras: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Good food and good hospitality"
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Contras: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Prós: "Helpful crew"
Contras: "Food quality and quantity Cramped seating"
Prós: "The flight attendants waited for me at the gate since customs was backed up. They saw me running and told me it was ok. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Prós: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Contras: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Prós: "Excellent service"
Prós: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Contras: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Contras: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Contras: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Contras: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Contras: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Contras: "Long hours from Doha to Atlanta"
Prós: "the flight was comfortable"
Prós: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contras: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Contras: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Prós: "Comfort and cleanliness."
Es muy complicado la pantalla que tienen de entretenimiento. Hay muy pocas películas en español y las que están en otros idiomas no se pueden escuchar en español
Mais opções de filmes em português.
Perfeito em todos os aspectos
Prós: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
Contras: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"
Prós: "Amazing crew.comfortable seats"
Prós: "Excellent service"
Contras: "We love to fly again in Emirat"
Prós: "plane is comfortable and business class bar is great"
Contras: "Boarding was a mess and food is terrible"
Prós: "Entertainment, punctuality, helpful crew"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Contras: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Prós: "Seating was comfortable and crew was amazing."
Contras: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Prós: "Crew was great."
Contras: "There is for a 4 hours flight just a small snack - just like a local flight. Then there is no bedding at all, just a blanket. Very poor for a F-class ticket."
Prós: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Contras: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
Contras: "It was my first flight ever. So it was perfect thank you Emirates"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Prós: "In general, everything as expected, some crew members were even extra nice."
Contras: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "In flight entertainment was excellent"
Contras: "My first flight the seat was towards the back and was smaller than others."
Prós: "Tripulação e assento"
Prós: "Overall flight was good."
Contras: "Flight attendants were helpful but didn’t smile much as I see with other airlines."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "on time departures,kochi airport is great ,overall a nice trip"
Contras: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
Contras: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Contras: "Read the above. Completely incompetent and dishonest company"
Prós: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Contras: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."
Prós: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Contras: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Prós: "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
Contras: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Prós: "Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around."
Contras: "Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality."
Prós: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Contras: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Prós: "Flight attendants were very nice"
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Check-in , immigration and security experience at Dubai was very efficient via the business class terminal."
Contras: "Old business class arrangement for this route seems very outdated conpared compared to the newer fleet; was not worth the extra upgrade fee."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "No wonder Emirates is one of the best airlines in the world!"
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Everything was perfect. on time, clean organized. I was pleasantly surprised
A service that reflects swiss excellence, which isn't this.
Prós: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Contras: "The business class seat felt a bit claustrophobic when in lie flat mode"
Prós: "The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight."
Prós: "sidefini landig, merci."
Prós: "Wonderful on board service from the crew"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far."
Contras: "honestly nothing needed improving ."
Prós: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Contras: "Maybe just change the quiche. Very dry"
Prós: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Prós: "Good entertainment options"
Contras: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Prós: "Great crew who tried to address my broken in seat entertainment."
Contras: "My inseat entertainment could have worked."
Contras: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Prós: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Contras: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Prós: "The seats were good for a short flight, which this was. No complaints."
Prós: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Prós: "Crew was kind and gracious."
Contras: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Prós: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Contras: "Some of these planes need improved entertainment systems. Half did not work."
Prós: "A nice crew n my seat next to me was empty so I can sleep well..."
Contras: "Maybe give every passenger a bottle of water..."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Contras: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Prós: "Entertainment System (technical apparatus neat); Food tasty"
Contras: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Prós: "Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly."
Contras: "Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Food and drink service were excellent and big choice of entertainment"
Contras: "seat row spacing in economy was too tight for a 10+ hour flight"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Contras: "I missed my connection and got to Hong Kong a day late."
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "The crew for the most part were courteous."
Contras: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Prós: "Not applicable"
Contras: "See above."
Prós: "Everything, but the lack of entertainment, and the seats I bought were separated."
Contras: "The lack of entertainment, and the seats I bought were separated."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Prós: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
Contras: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."
Prós: "Amount of times drinks, water, was served."
Contras: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Contras: "30 mins late both ways"
Prós: "Excellent food. Lovely service. Departure and boarding on time."
Contras: "No entertainment at all. Very limited leg room"
Prós: "Crew was nice."
Contras: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Contras: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Prós: "Professional service"
Contras: "Lounge in Dublin poor"