Encontre passagens aéreas baratas de Aeroporto Internacional do Rio de Janeiro-Galeão a Itália

Prós: "The food served was really good."

Prós: "TV screens on the back of seat"
Contras: "TV screen stopped working mid-flight. Long wait at gate"

Prós: "p"

Contras: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"

Contras: "Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back."

Contras: "Refreshments were minimal."

Prós: "extremely attentive crew. courtesy necessaire pack. very clean plane."

Prós: "sidefini landig, merci."

Contras: "The food"

Prós: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Contras: "Space"

Prós: "Airplane was comfortable and food was good. The crew was also very friendly."
Contras: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."

Prós: "The crew as fine!"
Contras: "The gate at the airport changed"

Prós: "free-snack is good"
Contras: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."

Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"

Contras: "Very narrow seats"

Contras: "More recent movies on board"

Prós: "Best airline in Brazi"

Prós: "Azul service was good as usual. Plane was on time arrival. No complaints"

Prós: "SAME"
Contras: "SAME AS ABOVE"

Contras: "Food could be healthier"

Prós: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Contras: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."

Prós: "The crew was very nice and polite. The flight was on time. TV on board was a great entertainment. Everything went smooth."

Prós: "The selection of tv shows (Game of Thrones)"
Contras: "Not much leg room (I’m six feet tall)"

Prós: "Snacks"
Contras: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."

Prós: "Quality of the flight was similar to the first one, very good. Consistency. Good!"

Prós: "The staff"

Prós: "Very smooth. I slept like a baby, haha"
Contras: "Nothing bad."

Prós: "Everything was really nice"

Prós: "Everything was excellent"

Prós: "economy xtra seats were nice"

Prós: "screens didn't work on flight"

Contras: "The food is extremely unhealthy."

Prós: "Crew was very helpful"
Contras: "Air conditioning in my seat was broken and my blood pressure went down"

Contras: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."

Prós: "Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US."
Contras: "Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen"

Prós: "it was on time . the service aboard was very good"

Prós: "All on time"

Prós: "Allí right and on time"
Contras: "Allí good"

Prós: "The staff was sonfriendly and nice. The snacks on the flight were delicious. We had beautiful views of Ipanema and copacabana as we flew in. We flew around Sugarloaf! It was amazing!"

Prós: "Perfeito tambem e o que me surpreendeu foi a simpatia da equipe Azul"

Prós: "Easy, polite, helpful. First flight with them was in winter 2012. Representatives went out of their way to make sure we didn't miss our connecting flight. Recent experiences just as good, including call center in USA."
Contras: "Free inflight entertainment limited."

Prós: "Seats are fairly comfortable compared to the international flight."
Contras: "No complaints."

Prós: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Contras: "Overall very satisfied"

Contras: "Delayed"

Prós: "Easy check-in process."
Contras: "Weathered interior."

Prós: "Efficient, on time service with a professional friendly staff."
Contras: "No dislikes."

Prós: "All staff were professional and courteous."

Prós: "Everything was just right"

Contras: "Azul cancelled the flight to Salvador without giving us any reason why. The sky was blue without a cloud in sight. I had another flight to catch in Salvador to bring me back to Miami and because the Salvador flight was cancelled I missed all my other flights and neither Azul or Tam wanted to help me get to my final destination. Azul offered to get me on a flight to Salvador the next day, but that did nothing for me since all of my other flights were scheduled for the day before. Long story short, I had to purchase a brand new flight for $1016. I paid for something that was not my fault and all anyone could say to me was, "I am sorry, there is nothing we can do for you" Words cannot express the rage, irritation and frustration I felt on that day."

Prós: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contras: "Nothing,just the seats. Cleanliness was perfect"

Prós: "Klm's consistantly high standards in everything they do."
Contras: "Nothing"

Prós: "The socks offered in business were comfortable and nice looking. The red wine was good."
Contras: "The food was just average and the seat not too comfortable"

Prós: "Great crew."
Contras: "Ran out of business class meal. Substituted a Econ class."

Prós: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Contras: "Flight was delayed, had to run to my next connection flight."

Prós: "Boarding was quick and flight was calm"
Contras: "The coffe and breakfast."

Prós: "Fantastic gate agents!"
Contras: "The food was terrible."

Prós: "Crew was great, very responsive and hospitable!"
Contras: "more lunch choices, especially choices without dairy products."

Contras: "Not being 1 hour late"

Prós: "Great crew, comfortable seating with enough leg room."
Contras: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Contras: "Too hot inside the aircraft"

Prós: "Seat was good"
Contras: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Contras: "They left my bag off the plane. Ridiculous."

Prós: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Contras: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Prós: "Crew was good"
Contras: "Food"

Prós: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contras: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."

Contras: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Prós: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contras: "Not happy to pay extra money for my case"

Prós: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Prós: "Flying with KLM is a pleasure"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Contras: "Nothing to say"

Prós: "Easy to board and easy flight."

Contras: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Prós: "Professional crew. Good boarding."
Contras: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Prós: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contras: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Contras: "The streaming service didn’t work"

Contras: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Prós: "Delayed flight but staff apologized as for safety reasons."
Contras: "Very late arrival"

Contras: "Please Endeavour to put the expiration date on the food served in the flight."

Contras: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Contras: "Bag was lost"

Prós: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Contras: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Contras: "Dutch sub titels would be nice."

Prós: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Contras: "The food was okay, not that great."

Prós: "Cabin Crew was awesome."
Contras: "Entertainment System was not working and no Non-veg food option in flight."

Prós: "Ground staff at Manchester very helpful"
Contras: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Prós: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Prós: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Contras: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Contras: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Prós: "Timing & efficiency. Good food though only a sandwich."
Contras: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Contras: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Contras: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Prós: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contras: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Contras: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Prós: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Contras: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Prós: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Contras: "No complaints."

Prós: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Contras: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Contras: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Prós: "I loved the different features on the screen and the excellent. Customer service on this flights"
Contras: "The space on the seat."

Prós: "Good aircraft, good service, on time, eventless"
Contras: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Contras: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."

Prós: "Great and friendly crew"
Contras: "In-flight system had some problems and seats seemed a bit uncomfortable"

Contras: "Delay in take off 45 min!!!!"

Contras: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."

Prós: "Nothing"
Contras: "Everything"

Prós: "Despite being a short flight, they gave food"
Contras: "Nothing. All ok"

Prós: "Polite and friendly service"
Contras: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."

Prós: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Contras: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."

Prós: "Crew was wonderful and welcoming!"

Prós: "Left on time. No turbulence."

Prós: "Intranet wifi meant I could watch entertainment on my iPad"
Contras: "Seats are very uncomfortable"

Contras: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Contras: "They lost my luggage :("

Prós: "The staff were very helpful and professional."
Contras: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Contras: "shuttle from terminal to plane takes a long time. Flight left late"

Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Contras: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"

Prós: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"

Prós: "Good selection of movies"

Prós: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Contras: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Prós: "Flight on time"
Contras: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Contras: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Prós: "Great service, decent food"
Contras: "There was no WiFi on the plane"

Prós: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Contras: "Leg space."

Prós: "Priority boarding with kids"
Contras: "Nothing special just like easyJet ir Rayanair"

Prós: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."

Prós: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Prós: "The airbus 380 was great and the staff very nice"
Contras: "Too mych bad smells after a few hours"

Prós: "Staff was nice"
Contras: "MD planes are old and not very comfortable."

Contras: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Prós: "It was on time and the crew was good"
Contras: "The food wasnt upto the mark"

Prós: "Flight was only 50% full. Room to spread out."
Contras: "Leg room cramp. Flight arrived late as a result missed connection home."

Prós: "The hostesses were very kind and nice"

Prós: "Very old plane with very poor screens where images was horrible"

Prós: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Contras: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"

Contras: "Food was not good."

Prós: "Nothing"
Contras: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"

Prós: "The fact that the plane made it to SFO"
Contras: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Prós: "Crew was great"
Contras: "Not enough food"

Prós: "food was good, leg room was decent for economy"
Contras: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."

Prós: "Punctuallity"
Contras: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Prós: "Food and service"
Contras: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Prós: "normal flight"
Contras: "i would prefer little bit more comfort."

Prós: "should let first board passenger in rear rows and not everybody together."

Prós: "The crew was great"
Contras: "They should be on time but we left 30 minutes later."

Contras: "Seats looked older generation and configuration not great"

Contras: "The flight was delayed 7 hours"

Prós: "The plane was new."
Contras: "Smallest seats and shortest leg room I’ve experienced in a long time! They even charge for a cup of coffee, and anything else, other than water! I didn’t try to use the bathroom, but they probably charge for that, too!"

Prós: "Crew speaking french"
Contras: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."

Prós: "Crew had christmas ware on."
Contras: "Food did not taste good. Better wine."

Prós: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Contras: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Contras: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."

Contras: "Space!!!!"

Contras: "El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM"

Contras: "food."

Prós: "The food"
Contras: "The spaces"

Prós: "Flight on time Departure & arrival"
Contras: "Two seats in every set of rows"

Prós: "Nice hosts. Good seats. Delicious food. Smooth flight."

Prós: "Puntual"

Prós: "Efficiency"
Contras: "Boarding"

Prós: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Contras: "It's a short flight, only water offered on board."

Prós: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Contras: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"

Prós: "The food and in-fight entertainment"
Contras: "Comfortable seats"

Prós: "They're very professional I would recommend to everyone"
Contras: "Free soft drinks it was $10 brasilian money"

Prós: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."

Contras: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"

Prós: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."

Prós: "We made the flight in great time after our connecting flight was delayed."
Contras: "Our bags didn’t make our flight. We are very disappointed."

Prós: "Staff were excellent, food was ok"
Contras: "Seats on this aircraft are terribly uncomfortable. Our three hour flight was awful. Narrow thin seat enable more passengers to be crammed in. Great for Latam’s profit but terrible for thief customers. I’d never fly on an A321 again if I could avoid i."

Prós: "Smooth flight good staff"
Contras: "Very cramped seating"

Prós: "the flight was quiet"
Contras: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"

Contras: "Lost my bags"

Prós: "Food, movie selection was better than the last flight."
Contras: "The system in Lima did not update to show what gate the Santiago flight left so a lot of people on our connection missed the next flight! We had to stay 6 hours longer in the airport. VERY disappointed! We had to wait for over an hour at the desk for help, just to find out that we had missed our connection. No communication whatsoever from LATAM!"

Contras: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."

Prós: "Plane on time performance"
Contras: "Food"

Prós: "The crew were very nice and friendly."
Contras: "It was a little slow to get on and get off the airplane."

Contras: "Too small seating space"

Prós: "Clean"
Contras: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"

Prós: "The crew was professional and friendly."

Prós: "Punctuality"

Prós: "Crew was very nice, and I really appreciate the legroom on LATAM flights!"
Contras: "The entertainment app would not download, and we were unable to access movies or shows via our iPads and phones so we could not watch anything."

Prós: "The service onboard is really excelent. No complaints at all."
Contras: "The online and telephone system is the worst. They never are able to confirm your seats or preferent seats . You can not use an american credit card if you are in south america. They give you a confirmation number to pay your flight ticket in "Plaza Vea" (Peru) and when you get there they told me that at only in a few "plaza veas" you can pay your ticket. I had to spend like 100 soles (30 dollars) to pay my upgrade seat. There is more Horrible experience to tell about it . Avoid LATAM"

Prós: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"

Prós: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Contras: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"

Contras: "worst service ever"

Prós: "The LATAN costumee service was very kind and professional."
Contras: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."

Prós: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"

Prós: "Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service."
Contras: "Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain."

Prós: "Everything!"
Contras: "Nothing!"

Prós: "The crew was very attentive, and the meals where good."
Contras: "The flight was delayed 1 hs. which happens, but still...not the best wat to start. The in flight entertainment was only available to those who had a smartphone, tablet or laptop (otherwise there was 1 screen overhead, every other 4/5 rows of seats, playing 1 movie) the problem was then, if I wanted to watch something I would have to drain my phone's battery, and there are no USB ports to recharge, so by the time we land I'd have no mean of communication, that didnt sit well with me."

Prós: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Contras: "It was all very good on the flight TO Lima. No problems."

Prós: "Nice new 787 service was very good They don't make you stay in your seat. You can get up and walk around"

Prós: "The movie choices are endless!"
Contras: "I wish I was told about the Lan app to download before we took off"

Prós: "Boarding was handled very efficiently"
Contras: "The plane looked very dated. But otherwise it was a pleasant experience"

Prós: "BA cancelled my flight, but did offer an alternate on Lufthansa on same day,"
Contras: "Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike."

Contras: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."

Contras: "Please provide enough blankets. The canin was cold!!!"

Contras: "Stop losing my luggage and stop charging for food."

Prós: "everything"
Contras: "price and reliability"

Contras: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."

Prós: "NA"
Contras: "Free food"

Contras: "Delay , rebooked on fight. Had to wait 8 hours. I needed a wheelchair .. they put Erin a remote location with a rude assistant in charge of transfers for wheel chairs . She had none. Made me walk 15 minutes to find a place to take my meds. She couldn’t care less."

Prós: "British airways and the customer service"
Contras: "The fact that I was use inbooked a premium economy ticket on Kayak and when I got there it was an economy ticket."

Prós: "Everything went like clockwork. Great service and flight."
Contras: "Nothing to dislike."

Prós: "New plane and good service"
Contras: "Delayed 1.5 hours."

Contras: "No beverages? Not even water or coffee?"

Contras: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."

Prós: "Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection."
Contras: "The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!"

Prós: "boarded and landed on time. staff was nice."
Contras: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"

Prós: "I remember time when BA was an example other airlines (professional crew, food on board, etc)... Seats are still better than so called cheap lines and more spacious aircraft. Baggage policy quite generous (however expensive)."
Contras: "Well, I believe that now British Airways reach a level of Ryanair... Prices haven't changed thou, still medium range. Customer service very low, no on-board food anymore (even in quite a long haul flights), ridiculous "priority" system, dated planes..."

Prós: "Very good"

Contras: "Very old entertainment system."

Prós: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."

Prós: "All good"

Contras: "same as above"

Prós: "Very room seats."
Contras: "They even charge for water."

Contras: "There was no food or movie"

Prós: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
Contras: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."

Prós: "It was a very short flight, so no discomfort to speak of. Boarding was easy and crew was cheerful."
Contras: "Even on a short flight, I don’t think you should have to pay for water!"

Prós: "Flight departed on time. Meal was hot and tasty. Friendly crew."
Contras: "My headphone jack was broken so I couldn't hear the movie. Insufficient arm/legroom."

Prós: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Contras: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."

Contras: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."

Prós: "Crew and food"
Contras: "A day before my flight it was already known that it is delayed (how possible...?) and it was delayed. Even though we were on time to board plane to Boston we had to wait for another flight."

Prós: "The crew was very attentive, serving food, drinks and water very often"
Contras: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."

Prós: "There were no passengers in middle seats. I liked the M&S food for purchase, although they ran out of sandwiches by row 10."
Contras: "I made the connection from T3 to T5; my bags didn’t, again, BA!"

Contras: "We waited 3 hours in the airplane before they would take off, first because they said there was a line for the taxi gate, then they said something was wrong with the airplane they needed to fix it. Shouldn't they do maintenance before they load a plane?"

Prós: "It was a smooth landing."
Contras: "Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money."

Prós: "Nice, smooth flight, no complaints."

Prós: "Pre flight information, checking in online & self baggage drop."
Contras: "Flight delayed, sat on runway for 30 mins with no explanation. Not very comfortable, cramped. Can't pay for refreshments with cash."

Contras: "Our bags were lost. Only water was offered."

Prós: "Safe flight"
Contras: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."

Prós: "the seats on this plane were more comfortable and the crew was friendly, even though there were some irate customers."
Contras: "We boarded late, sat on the plane for more than 2 hours (it was uncomfortably warm) and were told we then had to switch planes due to a mechanical problem. I understand this happens, but for the inconvenience BA should give some sort of compensation. After the long wait we were starving, but they ran out of all of the food choices. We were scheduled to arrive at 16:30 but ended up arriving after 22:00. this wasted our first night of our vacation in Rome. There was one passenger in particular who was yelling, swearing and causing a scene because of the flight delay. His rude behavior was rewarded with an upgrade to first class. The message this sends to your passsengers is that we should all be loud and obnoxious when problems arise. I was not impressed with my first experience with BA."

Prós: "Quick and easy!"

Prós: "Everyone please read this carefully before flying with British Airways - we will be taking this further as customer service is appalling!"
Contras: "British Airways overbooked the flight so we missed it and the next one due to system failure. We then were trapped in the airport (Heathrow) for the entire day. They 'allowed' us to leave the airport nine hours after we got there but unfortunately there were no trains, planes or buses going to Milan until midnight. After we searched for two hours to get to Milan we found one but had to spend nine hundred pounds to get a flight with another airline to get to my friends wedding. They lost our bags so we had to borrow clothes for the wedding from friends which was so embarrassing! We then continued our trip and they still have not returned our bags seven days into what was going to be the holiday of a lifetime. Not only have they ruined the trip for us both, they have cost us a bomb as we have had to buy clothes as we go."

Prós: "nothing to be noted"
Contras: "late departure"

Contras: "No food, even for purchase. Flight late and disorganized. Slow service. No wifi"

Prós: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."

Contras: "We booked a wheelchair transfer from the connecting flight, and BA refused to provide the service. My elderly mother in law with limited mobility was left alone and stranded at Heathrow and was only assisted by fellow passengers (NOT BA staff). Unbelievable."

Prós: "exelant crew ans service"
Contras: "overprice for extra bag"

Prós: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Contras: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"

Prós: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Contras: "The seats could not have been any narrower. Vegetarian meal was ok."

Contras: "The sign said it would board by rows but they did general call and it was ridiculous on a flight this large. Nothing"

Prós: "All"
Contras: "Nothing"

Prós: "Food and space to seat"
Contras: "No wifi"