Limpeza diária e filtros HEPA a bordo em voos do Recife para Lisboa
|maio||Melhor época para evitar as multidões, com uma queda média de 9% no preço.|
|julho||Época mais popular para voar, com um aumento médio de 13% no preço.|
Preço médio ida e volta
|R$ 3.708||(preço médio das últimas 2 semanas)|
Boa oferta ida e volta
|R$ 2.906||ou menos|
Boa oferta só ida
|R$ 1.848||ou menos|
Beijing Capital Airlines, TAP AIR PORTUGAL e Azul isentaram suas taxas de alteração e cancelamento em voos do Recife para Lisboa. Confirme as políticas no site de reservas.
A maioria dos visitantes provenientes de Recife precisa apresentar um teste com resultado negativo para COVID-19 e/ou cumprir quarentena para entrar em Lisboa. Os viajantes provenientes de zonas fechadas só podem entrar ou transitar em Portugal se tiverem um motivo "essencial" como motivos profissionais, de estudo, reunião familiar, saúde ou humanitários.
Os cidadãos de países terceiros titulares de autorizações de residência ou vistos de residentes de longa duração emitidos por estados membros da UE podem fazer trânsito em Portugal para retornar ao seu país de residência.
Todas as chegadas devem preencher um formulário de localização de passageiros com antecedência.
Leia mais sobre as restrições de viagem para Lisboa
Visitantes provenientes de Recife precisarão cumprir quarentena de 14 dias após entrar em Lisboa.
Visitantes provenientes de Recife precisam apresentar um teste de RT-PCR (NAAT) negativo realizado 72 horas antes de embarcar para Lisboa.
Cartão de localização de passageiros
Máscaras:obrigatórias em áreas públicas, ambientes fechados e transporte público.
Restaurantes:Aberto com restrições
Bares:Aberto com restrições
Um voo direto leva em média 7h 30m, cobrindo uma distância de 5856 km.
Há 28 voos diretos por semana entre Recife e Lisboa, com uma média de 4 por dia.
Nos últimos 3 dias, as passagens aéreas só de ida mais baratas foram encontradas na LATAM Airlines (R$ 1.464) e TAP AIR PORTUGAL (R$ 1.517) e as passagens de ida e volta mais baratos na Várias companhias aéreas (R$ 2.382) e TAP AIR PORTUGAL (R$ 2.488).
TAP AIR PORTUGAL voa 10 vezes semanalmente (segunda, terça, quarta, quinta, sexta, sábado), Azul voa 9 vezes semanalmente (segunda, terça, quarta, quinta, sexta, sábado), Beijing Capital Airlines voa 9 vezes semanalmente (segunda, terça, quarta, quinta, sexta, sábado).
Ao voar a partir do Recife, você usará o Recife Guararapes Intl, também conhecido como Aeroporto do Recife. Você pousará em Lisboa Humberto Delgado, também conhecido como Aeroporto de Lisboa.
Existem diferentes opções de transporte público para você chegar até o Aeroporto do Recife. De ônibus, algumas linhas são a 033, que sai de Boa Viagem e leva cerca de 15min de trajeto, e a 042, que inclui o Shopping Recife no percurso. A passagem custa a partir de R$ 3,45. A linha azul do metrô também leva até a Estação Aeroporto, com preço médio de R$ 4.
O metrô é a opção mais econômica para ir ao centro de Lisboa. Saindo do aeroporto, é possível chegar até a estação Saldanha em aproximadamente 20min. Para utilizar o transporte, você deverá comprar o cartão do metrô por cerca de € 0,50 (R$ 3,36) e um bilhete pelo valor mínimo de € 1,45 (R$ 9,74), aproximadamente.
Aqueles que buscam mais privacidade na hora de relaxar ou de trabalhar podem acessar o Lounge ANA, disponível para passageiros de diversas companhias aéreas, como LATAM e Iberia. Existe opção avulsa também, sendo que o preço por pessoa é de aproximadamente € 35 (R$ 235,24).
O KAYAK é um buscador de viagens. Isso significa que vasculhamos a internet para encontrar os melhores preços para nossos usuários. Processamos anualmente mais de 2 bilhões de pesquisas de voos, o que nos permite exibir uma grande variedade de preços e opções de voos do Recife para Lisboa.
A ferramenta de previsão de preço de voos do KAYAK utiliza dados históricos para determinar a probabilidade do preço de um voo para Lisboa saindodo Recife mudar dentro de sete dias. Assim, os viajantes podem saber se devem esperar ou reservar agora.
As tarifas do KAYAK Mix permitem combinar passagens somente de ida para economizar na comparação com uma passagem tradicional de ida e volta. Dessa forma, você pode voar para Lisboa com uma companhia aérea e voltar para o Recife com outra.
Às vezes, é possível ser um pouco flexível quanto às datas de uma viagem. Se suas datas preferidas tiverem alguma margem de manobra, o recurso datas flexíveis mostrará todas as opções ao voar para Lisboa saindodo Recife até 3 dias antes ou depois das datas selecionadas na pesquisa. Assim, você pode escolher os voos que mais lhe agradam.
Pontuações baseadas em avaliações de usuários do KAYAK
Prós: "Crew was fine. Seat average."
Contras: "At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous."
Prós: "they change the gate last min"
Contras: "Should advise the passagers better"
Prós: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Contras: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Contras: "Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back."
Prós: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Contras: "Food was decent."
Prós: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Prós: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Prós: "Very clean airplane and excellent crew"
Contras: "The food"
Prós: "Seat not confortable vry tide"
Prós: "The crew was amazing"
Prós: "crew was kind."
Contras: "We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent."
Contras: "We landed and spend 45min instide the plan to be able to unboard"
Prós: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Contras: "Definitely the food. Pretty tasteless and unappealing"
Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Contras: "Very narrow seats"
Prós: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Contras: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Contras: "didnt reach connection"
Prós: "Seats are hard"
Prós: "Priority checkin at Ezeiza airport."
Contras: "The A320 planes was too cramped and it's an older plane."
Contras: "No much space in the seats"
Prós: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Contras: "Check in using the online system was impossible, even with helpdesk staff assistance."
Prós: "Flight on tine"
Prós: "The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available."
Prós: "Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had."
Contras: "We boarded just a bit late but still arrived on schedule."
Prós: "There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again."
Contras: "T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E"
Prós: "Kiwi never paid the airline and I had to buy another ticket and they never REFUND ME"
Contras: "I will never use this service again"
Contras: "SAME AS ABOVE"
Contras: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Prós: "Business accommodations were great and the staff was fantastic"
Contras: "O sistema de entretenimento não estava funcionando e eu não tinha conhecimento do AzulPlay. O voo é longo e é vendido como tendo Sky a bordo, mas não tem. Havia recebido 3 e-mails da Azul nos dias anteriores a viagem e em nenhum o Azul Play foi citado."
Contras: "Flight was delayed almost one hour, the cabin was too hot."
Prós: "economy xtra seats were nice"
Contras: "As cadeiras poderiam inclinar mais para trás. Esconderam minha mala dizendo que não pode colocar na esteira pois estraga a mesma. Deviam te avisado antes... quase perdi meu vôo de conexao"
Prós: "Easy flight!"
Prós: "Azui's customer service is simply the BEST. That's the most awesome airline EVER."
Contras: "All was just PERFECT."
Prós: "it was on time . the service aboard was very good"
Prós: "Friendly crew"
Contras: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Prós: "Perfeito tambem e o que me surpreendeu foi a simpatia da equipe Azul"
Contras: "30 minutes delay on the take-off, but the pilot compensate a little on the flight"
Contras: "We're still waiting for the flight"
Prós: "I spoke w someone who adjust my seat to be with my son"
Contras: "No communication between the boarding people and the crew about the changing with our seats creating an uncomfortable situation."
Contras: "Almost two hpurs delay"
Contras: "Distance from my home"
Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."
Contras: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Prós: "Impressive service... amazing crew, very friendly and professional"
Contras: "Boarding was crazy. Could not everyone in the gate area."
Prós: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Contras: "Flight was delayed, had to run to my next connection flight."
Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."
Prós: "Food was great, enjoyed watching videos, staff very profession and friendly."
Contras: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"
Prós: "The seat was a little uncomfortable but the crew were amazing."
Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."
Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Prós: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Prós: "My seat at the window was great and the staff really friendly and courteous!"
Prós: "Crew were great, food, entertainment, seat and everything else was great as well."
Prós: "the crew was nice"
Contras: "Seat confort on long flights, leg rooms,"
Prós: "Crew was nice and efficient"
Contras: "Economy seats don’t recline enough."
Prós: "On time and friendly crew"
Contras: "Boarding needs improvement"
Prós: "very attentive crew"
Contras: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Prós: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Contras: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Prós: "The crew!!"
Prós: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contras: "Less legroom, storage space, bad food, few movie options."
Contras: "old screens and entertainment system leg room to small"
Contras: "wasn't able to take the flight since I missed it"
Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Prós: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contras: "Not happy to pay extra money for my case"
Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Prós: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contras: "No complaints about anything."
Contras: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Contras: "Didn’t happen."
Prós: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Contras: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Prós: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Prós: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Contras: "Tiny old cramped plane."
Prós: "The flight was great."
Prós: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Prós: "Ground staff at Manchester very helpful"
Contras: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Prós: "Short-hop flight, fit for purpose."
Prós: "staff was fine"
Contras: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Contras: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Prós: "Everything. Staff incredible."
Contras: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Prós: "Friendliest economy class service I've ever encountered."
Prós: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Contras: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Prós: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Contras: "No complaints."
Prós: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Prós: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Contras: "Food was not very good Tasteless and rubbery"
Contras: "More space between seats"
Prós: "Helpful crews"
Contras: "self-serve bag drop to speed up the bag drop process"
Contras: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Prós: "The seats and plane were comfortable"
Contras: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Prós: "On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up."
Contras: "That they would have turned down the temperature and immediately provided water."
Contras: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Contras: "suitcase came in torn, cut and did not want to compesate"
Prós: "Other legs of flight were worse."
Prós: "The crew members were friendly and kind."
Contras: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Prós: "Not much I can think of"
Contras: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Prós: "We like the plane,seats and crew was excellent."
Contras: "Not a Latam problem but Congonhas airport is terrible if you have to use the bus to get to your plane. Airport Of Uberlandia is just terrible, small and crowded!!!!!"
Contras: "Snack . Don’t have 0 snack in the plane"
Contras: "TV at each seat"
Prós: "The seat was very comfortable and the service friendly."
Contras: "The flight was four hours late! Inefficient boarding process, no information given about delay."
Contras: "baggage delivery"
Contras: "The plane was very hot."
Prós: "It got us there safely."
Contras: "Communication was lacking. there was also no one at the check-in counter."
Prós: "Confortable seats, flight on time"
Contras: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Prós: "Service and great crew"
Contras: "The food"
Prós: "Crew was amazing"
Contras: "Food please"
Prós: "Seats were newish, crew was very friendly"
Contras: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Prós: "They're very professional I would recommend to everyone"
Contras: "Free soft drinks it was $10 brasilian money"
Contras: "Meal for kids first"
Prós: "The people were very kind and very respectful."
Contras: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Contras: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Prós: "El vuelo salió a tiempo"
Contras: "Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto."
Prós: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Contras: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Prós: "Entertainment system"
Contras: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Contras: "Apparently you need to be at the airport 2hrs before your flight leaves otherwise you cant print your ticket and have to wait in a 1-2hr line to have them tell you you have now missed your flight and charge you $30USD to change to another flight. When it only takes literally 3min to get through security and to the gates. not sure why they couldn't give us our tickets when we were then an hr early. Then they said we were at gate 5. We went and waited there. About 20min before departure we noticed the flight info had changed and wasnt ours. No announcement. Nothing. We had to run upstairs to our new gate and barely made that flight. Extremely dissatisfied with customer service and lack of communication. Basically a company looking to get money wherever they can at the expense of foreign travelers."
Contras: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Prós: "La tripulación muy atenta"
Contras: "La comida"
Contras: "Taste of new menu"
Prós: "Food, movie selection was better than the last flight."
Contras: "The system in Lima did not update to show what gate the Santiago flight left so a lot of people on our connection missed the next flight! We had to stay 6 hours longer in the airport. VERY disappointed! We had to wait for over an hour at the desk for help, just to find out that we had missed our connection. No communication whatsoever from LATAM!"
Prós: "Food was ok"
Contras: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Contras: "We had 4 hours of delay, 3 of them waiting on the plane"
Prós: "more space in coach section, between seats"
Contras: "less space for legs in seats."
Prós: "The airline and crew were all excellent and a real pleasure to travel with them."
Contras: "Upon looking at the flights out of Peru we found that there were a lot more choices for returning to Tampa. We were looking at 37 hours of lay over between Lima and Miami. Upon finding the flights with less lay over time we changed our flights and were hammered with $400 change fees. Seemed a bit deceptive that all the flights were not listed when we originally booked. Will use a travel agent next time to make sure we do not run into this situation again."
Prós: "Priority boarding."
Contras: "No airline lounge."
Prós: "Check-in was quick and easy. Nice aircraft. Crew was super."
Prós: "Service, movies for a flight of this length."
Contras: "Tight space between seats"
Prós: "Good crew, decent service, edible food."
Contras: "Long delay between boarding and take off. Sat on the ground at Lima fo almost an hour. The map function did not work but good entertainment choices otherwise."
Prós: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Prós: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Prós: "Good flight"
Contras: "Weak Service"
Prós: "Usb ports in the seats, although the Samsung galaxy note 7 is not allowed to be charged there."
Contras: "Have to wait a little longer for the baggage to come out at the airport."
Prós: "The food was great and so was sercice. I had economy seats and they were comfortable and I had plenty of leg room."
Contras: "Maybe more movie options but otherwise the whole flight was without fault"
Prós: "Take off and landing"
Contras: "Layover time"
Contras: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Prós: "The rest area"
Contras: "The airport was cold and it should be warmer"
Contras: "I not get to go my flight, I couldn't get reimbursement"
Contras: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Contras: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Contras: "New variety of food"
Prós: "Quick boarding, comfortable seating. Great food!"
Contras: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Contras: "Our request for vegetarian meals got lost after a glight was cancelled."
Contras: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Prós: "Late departure, dirty, staff not friendly."
Contras: "Really hard to get boarding passes online"
Contras: "There was no entertainment available."
Prós: "Crew was very friendly. Food was excellent"
Prós: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Contras: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Prós: "Friendly attendants, entertainment variety"
Contras: "Comfort, food could have been better."
Contras: "The flight delayed for 2xhours from Paris to Cincinnati"
Prós: "Flight was in time"
Contras: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Prós: "Plane was new, and seatback screen responsive and functional."
Contras: "Economy seats not very comfortable, very tightly packed together"
Prós: "Food was ok."
Contras: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Prós: "On time, staff was nice."
Contras: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Contras: "shuttle from terminal to plane takes a long time. Flight left late"
Contras: "Arrived 5 hours late"
Prós: "The cabin crew was super patient and accommodating of the passengers."
Contras: "Cramped quarters"
Prós: "Food was good. Crew nice and professional."
Contras: "Landing was not so smooth."
Prós: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contras: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Prós: "Plane was comfortable and new."
Contras: "Nothing really."
Prós: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Contras: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Prós: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Contras: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Prós: "The noise-canceling headset is good."
Contras: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Prós: "Plenty of seat space"
Contras: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Contras: "The room between seats is unbearable."
Prós: "Staff was nice"
Contras: "MD planes are old and not very comfortable."
Prós: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Contras: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Prós: "Short, lots of leg space"
Prós: "Priority boarding"
Contras: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Prós: "Friendly people on board"
Contras: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Prós: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Prós: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Prós: "Friendly crew and exit row had nice legroom."
Contras: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Prós: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Contras: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Prós: "Standard stuff"
Prós: "Food, drinks, and general service on board were all very nice"
Contras: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Prós: "Disorganised and slow"
Contras: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Prós: "Fast boarding, welcoming staff. Good experience"
"Great crew. Friendly and attentive!"
Prós: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Contras: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"
Prós: "The crew was attentive but only on the basic standard service."
Contras: "I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family"
Contras: "The clarity about baggage fees, really unclear and very expensive."
Prós: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Contras: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Contras: "Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future."
Contras: "The flight was delayed. Food is miserable."
Contras: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Contras: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Prós: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Contras: "Flight was delayed which was out of their control"
Contras: "Timing of food"
Prós: "The plane was comfortable the free drinks and food and crew were friendly."
Contras: "Can't think of anything!"
Prós: "The crew were excellent during the flight."
Contras: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Prós: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Contras: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Prós: "Flight left approx. 20mins early, good service and efficient handling by crew."
Prós: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Contras: "The flight departure time was delayed for one hour."
Prós: "Nothing, missed the connection"
Contras: "No flight to Faro during late arrival from"
Prós: "Everything from the custumer service, flight departure on time"
Contras: "Long waiting time for my connection flight but i booked it that way"
Prós: "The fact that it was a direct flight."
Contras: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."
Contras: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Prós: "Space was actually good."
Contras: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."
Prós: "Friendliness of ground and cabin crew"
Contras: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
Contras: "Slow delivery of bags in Lisbon"
Contras: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Prós: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Contras: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."
Prós: "Good food serving times."
Contras: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Contras: "Could have had a vegetarian option for the sandwich."
Contras: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Prós: "Customer Service was excellent."
Contras: "Viewing options in 38E where i sat, were terribly uncomfortable. The screen i had to look at was off to the left and i had to sit sideways to see the screen."
Prós: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Contras: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"
Contras: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Contras: "Flight was late on way back. Also no food optipn for vegetarians"
Prós: "Food was ok"
Contras: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Contras: "Where to start. No soap to wash your hands in the WC. Air conditioning dripping water to a seat next to us. They run out of on food option we wanted. The flight to Lisbon was delayed. The plain was dirty. One of out seats the entertainment system did not work. We alerted the crew, they did not do anything to remediate these problems. Only bad experience of the trip. Portugal deserves a better airline than this one. Last the best of all, $90 dollars per bag we checked in, so we spent $360 dollars just to carry our luggage."
Prós: "Cabinstaff were friendly and professional"
Prós: "the flight was fine."
Contras: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"
Prós: "Staff good very pleasant. Entertainment good."
Contras: "Bit late into Lisbon and luggage left behind."
Prós: "Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard."
Contras: "The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait. Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities No in flight magazine available to my seat for on board purchases and very little choice off goods on offer."
Prós: "Modern appointed plane with places for technology and charging points"
Contras: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"
Prós: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."
Prós: "Crew and food Were ok."
Contras: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Contras: "The delay which caused us to miss our connecting flight and as a result being stranded at the Lisbon airport for 6+ hrs. This would have been avoided if there was proper communication within the airline-- an absolutely irresponsible way to handle our plight. The ground personnel themselves admitted that no one informed them of our arrival time. True or false? go figure.This all occured while they refused to allow us on board our plane that was still at the gate and nowhere near taking off. This also resulted in rescheduling our ground transfer, which resulted in additional expense. Overall, a nightmare of an airline. Avoid."
Prós: "The employees were very friendly."
Contras: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."
Prós: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."
Prós: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Contras: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Contras: "Very poor check in!! We checked two bags when we went to the desk to get our boarding passes.....then when we were boarding the plane, I went through without a problem but my wife was flagged. we were informed that we now had to pay for our checked bags..both of us even though I had already been cleared. 70 dollars was needed...and so with our flight ready to leave we had to just about run 250 meters and then back 250 meters to catch our flight....we are in our 60's!!!!!. If we had to pay we should have been told at check in! and to make matters worse both of our checked bags are carryon size...we only checked them because we thought it would be convenient. Given that it was not our mistake that bag fee should have been waived....very poor customer service to people who have flown TAP many times........"
Prós: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Contras: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."
Contras: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."
Companhias aéreas que voam do Recife para Lisboa implementaram medidas de segurança adicionais e ajustaram suas políticas para melhor acomodar os viajantes. As políticas variam de acordo com a companhia.
Limpeza diária e filtros HEPA a bordo em voos do Recife para Lisboa
Máscaras obrigatórias e fornecidas a bordo em voos do Recife para Lisboa
Distanciamento social nos assentos
Assentos do meio não disponíveis para reserva em voos do Recife para Lisboa
Teste de anticorpos e triagem de sintomas em voos do Recife para Lisboa
Sem taxas de alteração. Pesquise voos flexíveis do Recife para Lisboa