Aluguel de carros - Lisboa

Worse customer service ever.

Prós: Did not like one thing about them .

Contras: The woman behind the counter charged my card, than said she didn't. , mind you I called my credit card and had someone from customer service on the phone . The " manager" refused to talk to the cc company stating how that was not his " job" . I have email ACE four time have yet to get an email back. They over charged the card over 340 euros. And I don't even get a response from them. Instead of yapping to each other , they should pay attention to their job, and help the people that are at their counter,

Avoid like the plague

Prós: the cleanliness of the car

Contras: I booked an economy car which was showing a large 5-door sedan. At the car rental place (GoldCar) they gave me a Fiat 500, which is a 3-door car, I think one of the smallest in existence. I had to pay for an upgrade. Then, they used obnoxious scare tactics to scare me into buying the overpriced insurance, which costed more than the car. On top of that, they charged paytoll fees, and some administrative fees. The car used petrol, which added considerably to the gas money. Customer service was unhelpful as expected, they kept transfering the guild from the car company to the reseller and back. All in all, it was a terrible experience, one which I'll never forget and never recommend to anyone.

Horrible value for what we got - false advertizing and hidden costs

Prós: The car itself was fine.

Contras: The ACE rental car is very hard to find because it is gold car so that took us about a half hour. More so - we were supposed to pay $58.65 and we ended up paying $186 which is a crazy jump in price. This was a very rude awakening and they blamed it on required "added insurance" and extra fees. I feel very ripped off and was very unsatisfied because of it. If I were you I would make sure people know they will be paying 3 times the price that they booked it at.

Bad

Prós: Nothing

Contras: Force you to buy insurance even if your fully covered for rental both with auto insurance and credit card insurance. Then they say you're fully covered until you drive back and there is a spot on the seat they want to charge you for it

Good luck finding Ace! Look for the long line!

Prós: Car was clean and ran well. Decent value for the money if you don't mind waiting in line instead of enjoying your vacation.

Contras: Ace rental car barely exists at the airport. Nobody in the airport knows where it is and it is not clearly marked in the area where all the rental car companies are located. I looked for 30 minutes and then called for another 30 minutes with no answer, but finally found it after asking several people. I was told to try Goldcar (sounds nothing like Ace) and there was a 6 inch sign on the counter that was blocked by the crowds of people waiting for their rentals. After getting a number, we still waited another 1 hour 20 minutes to get to the counter. By the time we were in our car, it was a 3 hour pick up. This took a good chunk of time out of our vacation day. Beyond frustrating!! All the confirmation had to say was, pick up at Goldcar. Simple solution that would avoid hours of frustration.