Aluguel de carros - Lisboa

Horrible value for what we got - false advertizing and hidden costs

Prós: The car itself was fine.

Contras: The ACE rental car is very hard to find because it is gold car so that took us about a half hour. More so - we were supposed to pay $58.65 and we ended up paying $186 which is a crazy jump in price. This was a very rude awakening and they blamed it on required "added insurance" and extra fees. I feel very ripped off and was very unsatisfied because of it. If I were you I would make sure people know they will be paying 3 times the price that they booked it at.

Bad

Prós: Nothing

Contras: Force you to buy insurance even if your fully covered for rental both with auto insurance and credit card insurance. Then they say you're fully covered until you drive back and there is a spot on the seat they want to charge you for it

Good luck finding Ace! Look for the long line!

Prós: Car was clean and ran well. Decent value for the money if you don't mind waiting in line instead of enjoying your vacation.

Contras: Ace rental car barely exists at the airport. Nobody in the airport knows where it is and it is not clearly marked in the area where all the rental car companies are located. I looked for 30 minutes and then called for another 30 minutes with no answer, but finally found it after asking several people. I was told to try Goldcar (sounds nothing like Ace) and there was a 6 inch sign on the counter that was blocked by the crowds of people waiting for their rentals. After getting a number, we still waited another 1 hour 20 minutes to get to the counter. By the time we were in our car, it was a 3 hour pick up. This took a good chunk of time out of our vacation day. Beyond frustrating!! All the confirmation had to say was, pick up at Goldcar. Simple solution that would avoid hours of frustration.

$200 more

Prós: Clean

Contras: I was charged $200 more then my estimated rental reservation.

Gave me a damaged vehicle which I didn't notice until I got to my dest

Prós: The inside of the car was clean, that's about all I liked.

Contras: Long story short, the car had pretty significant damage on the left front bumper that my family noticed once I arrived at their destination. I drove straight from the airport to their house, not stops, no parking. It was obviously the previous renter or occurred in the parking garage by an employee or other renter backing into the car. I called the office, at least 20 times, no answer. Had to call international customer service to get adivce on what to do. Rep said since it was within a few hours they not charge me for any damage that was on the vehicle. They assured me it would be ok but still didn't do anything but notate my call and concern. I decide to return the car that night instead of the next day and advised what happened. They were highly concerned and didn't understand how it was possible a car went out like that. I agreed and stated im sure it's not normal but you need to figure out why it happened. Check your surveillance video, do something. If I did the damage I'd own up to it gladly. He found other scratches in the back of the car, again impossible by me, as I went from point A to B in 30 min and the car was in a driveway until I drove it back. The rental counter just suggested to email customer service which I did, explaining myself to essentially prove my innocence. It's my word against theirs at this point​. They have authorizrd $430 dollars on my credit card for the damage and rental (which was only $35.) I'm hoping they work this out and don't charge me and investigate on their end.

Pick up difficult

Prós: Car was clean and well maintained

Contras: Cost when booked was much lower than actual cost. Location had no information on our reservation, thankfully we had printed information with us. Insurance on website is through a third party which the location does not have information on either. Overall pick up took way longer than expected.