Prós: "I liked nothing about this airline. Lucky I am life… Just when we took off , the pilot announced an engine failure, we returned to Marrakech airport waiting for information instead we were walked around the another from gate to gate, yet still no information. At 3:30 PM we were told that there is no flight that day. They put us in hotel at 8:30 PM. I am at the hotel at this time without information regarding the next flight . This is the worst airline I ever used in my life, not even some sort of customer service."
Contras: "Expel ROYAL AIR MAROC from your list of offers Punish them for treating travelers like garbage. I expect a refund from the price I paid"
Contras: "The stewards seemed frustrated. Not quick to accommodate."
Prós: "Crew was nice . Boarding was relatively easy"
Contras: "WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort"
Contras: "Embarque péssimo. Extraviaram nossas malas. Não preciso falar mais nada."
Prós: "Plane was pretty clean and comfortable."
Contras: "Crew was trash, tho. They took my seats to give to a family that was traveling together and the flight attendant looked at me like I was stupid and said "well, they're traveling together" as if I and my 4 year old child are not traveling together. Terrible."
Prós: "Absolutely nothing"
Contras: "Literally everything"
Prós: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Contras: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Prós: "The crew was nice."
Contras: "Royal Air Maroc lost my two bags. Also, late boarding, delayed on the tarmac, late arrival in Lison, so I missed my connection."
Prós: "Royal air Maroc is run by bandits. Travel with them at your own risk."
Contras: "See above."
Contras: "They lost everyones bags on the flight."
Contras: "Pontualidade da saída dos voos. Equipe de embarque no Marrocos muito desorganizada."
Prós: "Do serviço de bordo e de ter conseguido ganhar um upgrade para a classe business."
Contras: "As poltronas já necessitam de um novo estofamento, pois encontram-se rasgadas em vários pontos."
Prós: "Procedimento de check-in."
Contras: "O espaçamento entre poltronas."
Prós: "Leg room was good"
Contras: "We were prevented from bringing water on board and then only provided with small glasses three times during the long flight."
Prós: "Flight on time. No turbulence."
Contras: "No entertainment. Food was a mini ham sandwich and a cake. Plane furniture is getting old."
Contras: "Péssima companhia primeira vez que voei pra nunca mais"
Prós: "Comida estava boa"
Contras: "Imagina um voo de 3h sem poltrona reclinável apertada vide que eu tenho 1,84 de altura! Sem entretenimento nenhum!"
Prós: "Comida e bem servida o tempo todo"
Contras: "o banheiro estava podre e não tinha papel já no meio da viagem muito menos sabonete e quem dirá papel toalha!"
Contras: "Had to buy another ticket. Couldn’t board the first one, no one advised of two visas required. I want my money back for that one ticket."
Contras: "Rude crew! No vegetarian option."
Prós: "Apsar do atraso de 60 minutos por conta da espera da conexão que vinha de Lisboa, o vôo foi tranquilo. Tripulação mais simpática que no vôo da ida. Comida pior no prato principal mas com adicionais gostosos. Avião antigo mas confortável e bem conservado. Check-in tranquilo e rápido. Entretenimento com bons filmes mas falta a opção de legenda em português. Só tem em árabe. E os filmes são todos em inglês ou francês. Fornecem travesseiro, cobertor, protetores de olhos e meias."
Contras: "O prato principal de carne foi muito ruim! Mas os complementos eram gostosos, como filé de truta, tortinha, chocolate."
Prós: "Me surpreendeu a qualidade do vôo com a Royal Air Maroc. Vôo em avião novo, no horário."
Contras: "não tem serviço de bordo por ser vôo curto. pela mesma razão não funciona o wifi pois o avião não sobe a 10000 metros."
Prós: "Atendimento em terra rápido e gentil, comida excelente para a média servida em aviões. apesar do avião 767-300 ser bem antigo estava em bom estado, com espaço para pernas muito bom,e eu tenho 1,87m. vôo tranquilo."
Contras: "a tripulação é simpática, especialmente os homens mas uma das moças trabalhava com vísivel mau humor e “bufando”. atraso de 30minutos na decolagem e na chegada. tela de entrenimento com bons filmes mas somente em inglês e francês e legenda em árabe."
Prós: "The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport."
Contras: "The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food."
Contras: "Boarding was awful, planes are not well kept, food is just gross, & the service is just not good at all! For the prices they change this is inacceptable!!"
Prós: "Left on time. Friendly crew members and good food"
Contras: "Old plane. Needs a fixer upper"
Prós: "food is excellent"
Contras: "they changed our plan without compesation."
Prós: "The crew was really nice. The person sitting next to me smelled terrible and made me feel sick to my stomach, so I approached a steward, who was very understanding and let me move seats. I ended up getting a whole row to myself since the flight wasn’t completely booked!"
Contras: "There was some disorganization at the beginning. I was not really sure what was going on, but we had to move gates and everything. It ended up being fine, though. The guy sitting next to me had horrible body odor, but a steward let me change seats. And a guy behind me was snoring VERY loudly throughout the whole flight, but that couldn’t really be helped by the airline."
Prós: "Espaço entre os bancos é bom."
Contras: "O embarque foi desorganizado e demorou bastante. Ficamos mt tempo parados dentro do ônibus e do avião e não nos deram satisfação, mas algo estava errado, pois conferiram nossos bilhetes novamente depois de todos os passageiros sentados. O voo só saiu 1 h 10 min depois do horário. E a higiene do banheiro precisa melhorar."
Contras: "Houve atraso para decolar. Mas foi nos dada a justificativa do espaço aéreo congestionado."
Prós: "Foi servido salmão no jantar. Estava muito bom!"
Contras: "As telas das poltronas não funcionaram durante a viagem toda. O voo saiu atrasado. Banheiros com pouca manutenção."
Prós: "Refeições, tripulação, atenção ao cliente.. são maravilhosos"
Prós: "Da atenção que eles deram quando esqueci q minha mochila no aeroporto e me levaram para recupera-la"
Prós: "Normal transatlantic flight. Nothing bad happened."
Contras: "Boarding is not efficient and very disorganized. Lead to a slow boarding."
Prós: "Tranquilidade e alimentação deliciosa."
Contras: "Check in demorado. Estavam testando uma máquina de controle que não funcionou, trouxeram outra que demorou a carregar. Ficamos parados na fila por mais de 40 minutos e os funcionários em volta sem saber o que fazer."
Contras: "MINHAS MALAS FORAM EXTRAVIADAS !!! Ontem no voo com escala de CASABLANCA (Marrocos) para São Paulo - Guarulhos, tive 6 malas extraviadas: milha filha, meu marido e minhas, contendo remedios prescritos (meu marido e minha filha tem remédios dentro das malas), POR FAVOR, PRECISAMOS DE AJUDA!!! vOO: original: MILÃO, escala MARROCOS ( Casablanca), VOO AT 955, MILÃO 29/04/2018 e AT 215 CASABLANCA 29/04/2018"
Prós: "Crew was excellent"
Contras: "Royal Air Maroc should revise the state of their seats (comfort) and especially boarding time (always on delay)"
Prós: "The entertainment is decent on these flights, usually. The don't switch up the movies often, but there are always some recent releases."
Contras: "This was a rough flight. First, Air Maroc at some point rescheduled the flight to some six or seven hours later than when I booked it, without bothering to even send any notice. Apparently according to their terms of service they can just change flight times as they like, and passengers are responsible for somehow figuring it out and dealing with the consequences. Oddly, the original flight time was still posted online even after I learned of the change, so the only indication of the change was the boarding time on my ticket. When I asked for the new itinerary, RAM employees seemed very confused about why I would want to know when I was arriving in New York (which ended up being 1 AM instead of 5 PM). To the airline's credit, they did offer accommodation in Casablanca, if you stood in an hour-long line. However, although I had been flying since 5 AM and not leaving Casa until 10 PM, I was not offered vouchers for breakfast or dinner, but only lunch (at 2 PM). Because I had to leave the airport in Casablanca, I had to go through security half a dozen times, including while boarding, with various harmless things confiscated. The flight was kept extremely dry, and the crew was stingy with water (although tea and coffee were abundant), only offering water twice during a nearly 8 hour flight despite my requests, and doling it out in small cups which they seemed annoyed to refill. The crew was not efficient or fast. The food on Air Maroc is often okay, but this time it was nearly inedible, especially with little to wash it down. It was not the worst flight I've been on, but it was pretty miserable."
Prós: "Efficient boarding, however a little disorganized at the calling of gates. Plane seemed newer."
Contras: "In-air service not on par with Emirates, Qatar and Turkish airlines. Even in coach they offer hot towels before meals. I pushed service button for water a few times which went unanswered. The attendants were very nice and when you finally got their attention, they were helpful. A better in-air service strategy should be considered."
Prós: "No e"
Contras: "Flight Attendants completely ignored all my requests Flight attendant we're the most rude I have ever dealt with I have been flying for over 43 years now and first time on Royal Maroc. Flight attendants did not give us any choices when it came to meals, just throw a package at you to eat like a dog."
Contras: "WORST EXPERIENCE EVER!!!!! FLIGHT WAS CANCELLED and they didn't tell us in advance and COMPLETELYYYYYYYY ruined our entire trip that we had to cancel and LOST ALL OUR MONEY!!!!! WILL NEVER FLY ROYAL AIR MAROC. They didn't have any recourse over what they did"
Prós: "Serviço de bordo, muito bom"
Contras: "Infelizmente nosso vôo original foi cancelado. A falta de comunicação prévia impactando no retorno foi grave. e também Higiene da aeronave. WC em péssima manutenção ."
Prós: "Serviço de bordo, muito bom"
Contras: "Higiene da aeronave. WC em péssima manutenção ."
Contras: "A parte de entretenimento funcionou até a metade da viagem, depois não tinha como assistir filme e nem ouvir música. Só funcionava os joguinhos."
Contras: "A parte de entretenimento não estava funcionando. Ficamos sem filme e música. Na verdade, a maior parte dos usuários."
Prós: "The flight was timely and it was smooth flight."
Contras: "The food on the flight and my table still had the coffe stains from the previous flight."
Prós: "Nothing to note. Very basic. Price was cheap but I guess you get what you pay for."
Contras: "Bathroom broke, food is terrible. All bread. Female flight attendant had attitude as noted by several passengers."
Prós: "Os horários foram alterados com antecedência, mas a companhia foi pontual. A comida estava boa. O espaçamento entre poltronas é bom. Embarque ágil e pessoal de solo ok."
Contras: "Sendo um vôo do Brasil para o Marrocos, creio que algum tripulante deveria falar português. Creio que não havia nenhum. Tripulação nada simpática. A tela touch não funcionava e os filmes não tonham legendas em português. O avião estava sujo de voos anteriores. O horário foi alterado 2 vezes, sendo que a última foi de 4 horas. Isto me fez mudar conexões e tive que providenciar hotel. Quando perguntei para a companhia sobre isto, fui informado que meu email seria analisado em TRINTA dias."