Effective communication from the pilot
Still mind blown that they lost our suitcase.
Crew service was surprisingly not very welcoming/friendly. Felt like a burden to request anything. THe food was extremely low quality and lacked nutrition. Food make me feel like he opposite of energized.
Friendly attendants, good food and great movie selection. All flights on time!
Very crowded - seats are so close. I’m 5 feet 8 inches and normal weight and was squished!
Entertainment selection was above average, curried chicken dinner was good too!
They lost our suitcase full of outdoor gear (boots, coats, underwear, socks and thermals) days before we head to the inside of the arctic circle on an anniversary trip. Pretty upsetting to say the least
I really liked how neat & professional the crew were dressed. The plane was new & the seats were comfortable.
I didn't like that beverages (like water, juice, coffee) weren't complimentary. All the flights I've been on in the U.S. offer those for free, along with a small snack.
Hostesses are well trained ans hospitable . Landing was very smooth
Taxing upon leaving Beijing took long time ! Delayed the departure !
The service was good. The aircraft was an old aircraft and noisy.
Aircraft was old and noisy.
I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!
Service was good and on time arrival
Food was not good for vegetarians.
Rice is terrible T_T. Everything else is fine fine fine
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