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Prós: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."

Contras: "I tried to get on an earlier flight to travel with my husband and every person claimed they couldn't help me. I called the airline who said there were plenty of seats on the flight, but they told me I needed someone onsite to help me make the change. Not great customer service."

Prós: "Cabin crew was very nice and organized."
Contras: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."

Prós: "Food and entertainment were better than expected."
Contras: "No complaints"

Prós: "Great crew, and on time, of course: there Swiss!"
Contras: "Tech old and seats uncomfortable and plane loud."

Prós: "The flight attendants were helpful and friendly, always professional"
Contras: "Smaller, older plane"

Prós: "smooth ride ... long :( ... but smooth and clean ... thank you for having a flight directly into tampa ... female copilot? really? :) wow, great job!"

Prós: "Even on this 70 minute flight they served a nice snack and drinks. Much better than the domestic (USA) carriers I have been on in recent years!"

Prós: "The chairs were actually more comfortable than the 777. The cheese bread sandwich they gave us was very tasty."

Contras: "The seats. Too packed and very uncomfortable"

Prós: "Great flight all together."

Prós: "Nice entertainment options, great Chardonnay. Best I've had in flight."

Prós: "The crew And The service was great however the I think the plane is very old , my seat was very uncomfortable given the fact that an entertainment box was on the floor by my feet and also the screen and the remote control for the on board entertainment are obsolete . The programs offered were good however the poor quality of the screen didn't make it enjoyable."

Prós: "Simpatia da tripulação"
Contras: "Sistema de entretenimento arcaico"

Prós: "Very friendly and attentive flight attendants who takes time to talk and care about their customers needs. Add to this their attention to keeping the WC spotless clean."

Prós: "Pontualidade, cordialidade dos atendentes, serviço de bordo."
Contras: "Poucos filmes com legenda em português. Na verdade só 2 que assisti na ida."

Prós: "Flight made good time despite 1 hour departure delay. Was worried I wouldn't make my connection but my transfer gate was right by my arrival gate, very well planned, someone's obviously paying attention, which doesn't happen often these days."
Contras: "Tiny seats! Mediocre food and movie choices weren't great. On the upside, I ended up watching an Italian movie (English subtitles) that was interesting and never would've seen otherwise."

Prós: "Overall the flight crew were very friendly and polite. They made every effort to make the flight comfortable. The meals were very good compared to other economy flights taken on competitor flights."
Contras: "The leg room is a bit cramped, especially if the passenger in front reclines their seat. The user interface for the in flight entertainment seemed out dated and the remote control had issues."

Prós: "We landed safely."
Contras: "It was late."

Prós: "Smooth, courteous service. Timely boarding and arrival. Some US airlines employees should fly Swiss."

Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"

Prós: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Contras: "The offer of wine. The wifi options."

Prós: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Contras: "I honestly had no issues with my flight."

Prós: "Crew was great. Peppy and kind."
Contras: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"

Prós: "Amazing crew and great comfort"
Contras: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."

Prós: "Crew was great. Phenomenal even."
Contras: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Contras: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Prós: "Everything!!"

Prós: "Very nice crew. The flight attendant brought me a second dessert after I raved about it (excellent strawberry mousse!) Warm croissants and bread for breakfast! The even came with seconds. Yes! Delicious Easter eggs on both flights. Good selection of movies"
Contras: "The width of the seats. Tricky to have that elbow rest, it is you or your neighbor!"

Prós: "Food, crew"
Contras: "Comfort seats"

Prós: "Service was slow, but fine."
Contras: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"

Contras: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."

Prós: "Seats were very comfortable"
Contras: "The boarding was a bit unorganized"

Prós: "Entertainment System (technical apparatus neat); Food tasty"
Contras: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"

Prós: "Swiss quality, punctuality and reliability."
Contras: "No negatives."

Prós: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."

Contras: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"

Prós: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."

Prós: "Smooth ride, most of the crew was very welcoming"
Contras: "Some crew not so friendly. I was surprised we received dinner immediately but nothing again until breakfast box upon landing. It would’ve been nice to have a snack in between"

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"

Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"

Prós: "Everything was perfect"
Contras: "Everything"

Prós: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."

Prós: "Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate."
Contras: "The seating and leg room is quite cramped"

Contras: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."

Prós: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Prós: "Delayed...delayed and delayed some more!!!!!"

Prós: "we ware attisefy for are first time in bisness clas"

Prós: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Contras: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"

Contras: "small plane, noisy! did not like business class. BUt overall ok"

Prós: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Contras: "Nothing!"

Prós: "The staff!"
Contras: "The turbulence lol"

Prós: "The food is great and so is the entertainment system."
Contras: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."

Prós: "The flight was great. It was before the flight that was highly stressful"
Contras: "Boarding procedures in Istanbul were terrible. No communication. Lots of anxiety and stress. Running through airports."

Contras: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."

Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."

Contras: "Em athenas recebi uma informação errada, na qual me disseram q eu não precisaria retirar minha bagagem em São Paulo, que iria direto pro Rio de Janeiro. Após o desembarque em São Paulo, quase perdi a conexão esperei horas até conseguir recuperará minha mala, não havia nenhum funcionário da turkish ou avíanca para me orientar nem me ajudar a recuperar bagagens. Tive q contar com ajuda de seguranças do aeroporto que já haviam visto aquela situação . Não houve pedido de desculpas, nem nenhuma assistência."

Prós: "great customer service!!!"
Contras: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("

Prós: "The quality of their team"

Prós: "Great entertainment"
Contras: "Not a lot of legs space"

Contras: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."

Prós: "Great entertainment system and tasty food!"

Contras: "The international transfer line in Istanbul was an absolute nightmare. I had to jump to the front of the line or I would have missed my connection despite having a 90 minute window of time to make it through. It seems this airport lacks the capacity needed to get people through efficiently based on the numbers of travelers using it."

Prós: "The security measures"
Contras: "Nothing"

Prós: "Free wifi for business class HD movies + good quality DENON headseat"
Contras: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"

Prós: "Comfortable and nice people"

Prós: "Entertainment and boarding was excellent."

Prós: "Complimentary travel kit was a life saver."

Contras: "the delay in the departure"

Prós: "I liked that the airline had a nice sleeping pouch that they hand out to you containing a pair of slippers, socks, toothbrush and paste, socks and eye shields. The food is absolutely fantastic and one of the best inflight meals that I had to date! Economy seats are pretty standard like on every airline. The seats do have USB for your devices and I think the air line should have had wifi but I never have my devices on as I would be sleeping for the vast majority of the time of the flight. Another interesting experience, this was my first trip where I had experienced little to no turbulence throughout the entire flight, a first in any travel for me."

Prós: "The service was good, inflight amenities were nice."

Prós: "Good food and excellent service from the crew."

Prós: "Crew"
Contras: "Old air planes, bad airport instantly, not attractive food."

Prós: "Food was good , crew was nice, entertainment was good"
Contras: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."

Contras: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."

Prós: "DC to Istanbul: Good food and nice flight experience. Helpful staff were always ready to help. Istanbul to DC: clean, maintained aitcraft, nice crew, good food."
Contras: "DC to Istanbul: Broken bathroom lock. Not very clean aisles. Very few English speaking crew. Istanbul to DC: Ran out of second option lunch. This seem to happen frequently. Most of the crew members were strangely not around. This resulted in two overworked crew members and lots of trays sitting on our laps for sometime. I was curios what all the other ones were doing."

Prós: "The entertainment choice ! Amazing !!"
Contras: "They lost track of my suitcase. I just received it"

Prós: "The crew on the flight were very nice"
Contras: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."

Prós: "Service Good Clean On time"
Contras: "Price is high"

Prós: "Flights attendants very nice, offered full meal if hungry"
Contras: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."

Contras: "I missing my bag 10 days and no any details"

Prós: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"

Prós: "Very spacious, lots of room, on time. A nice experience overall."
Contras: "Snacks weren't free. No entertainment, but to be expected on domestic flight."

Prós: "Food was very good. Cocktail service was very good. Free checked bag was nice."
Contras: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."

Prós: "enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable"
Contras: "Took a while to board the plane a lot of standing around it seemed for no reason"

Prós: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Contras: "Flight left over an hour late and I nearly missed my connection as a result."

Prós: "The seat was comfort"

Contras: "Did not have as the flight to istanbul was cancelled and moved to alitalia"

Contras: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."

Prós: "Food and service in the cabin"
Contras: "Service in IST was very slow. We could not find wheelchairs for two family members even after ordering it months in advance."

Prós: "Pontualidade e cordialidade"

Prós: "Everything"
Contras: "N/a"

Contras: "The woman at the check-in counter was very unfriendly, although I wasn't so sure if she was a Turkish-airline employee."

Prós: "Greatly flight attendants --- if you don't mind being treated nicely after being treated like dirt on ground Greatly flight attendants --- if you don't mind being treated nicely after being treated like dirt on ground"
Contras: "Flight delayed, gave the wrong gate info in Istanbul and no one bothered to post any signs. Unhelpful and rude staffs on the ground. Asked for help and they treated you like dirt. They decided to close the gate early and we missed our connecting flight which put us 12 hr stuck in the airport. Horrible horrible Istanbul airport and ground support sucks. Period."

Prós: "I loved the service, look and style, and quality of food and entertainment."

Prós: "Nice upgrade on a full flight for me as a United Milion miler! Smaller plane but modern and well equiped. Food and service were great."
Contras: "Boarding situation again.....mayhem at Istanbul airport."

Contras: "The lack of on board entertainment was the thing that upset me the most."

Prós: "Hot and cold drinks offered welcomingly"
Contras: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"

Contras: "Did not like them charging extra for a seat assignment."

Contras: "Quality"

Prós: "The flight was on time. Helpful, friendly crew. Will use Condor services again."

Prós: "Baggage handling, efficiency overall"
Contras: "Small legroom in economy"

Prós: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

Prós: "tripulação comida"
Contras: "atraso no embarque, para decolar e para pousar"

Prós: "Em geral gostei de tudo. Não precisei de nada da tripulação, mas vi conversando com algumas pessoas e acho que eles poderiam ser mais atenciosos."
Contras: "A maneira de com algum(uns) dele(s) se manifesta(am)."

Prós: "Gostei muito da comida, o voo foi super tranquilo e as opções de filmes são ótimas."
Contras: "Os bancos da classe econômica poderiam ser mais confortáveis. São bons! Mas poderiam ser melhores."

Contras: "As alternativas de filmes não são muito boas e não variam quase nunca."

Prós: "all on time"
Contras: "seating very cramped"

Prós: "Pontualidade e tripulação"
Contras: "Conforto da cadeira."

Contras: "My luggage was lost"

Prós: "Apesar de ser um voo doméstico, foi melhor que o Latam."

Prós: "Comfy"
Contras: "No in-flight entertainment"

Prós: "Great crew, service was excellent"

Contras: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."

Prós: "Flight was on time, crew was helpful"
Contras: "Blasting speakers for announcements, should have served a quick drink"

Prós: "Just a normal trip"
Contras: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"

Prós: "Nothing"
Contras: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Prós: "Good flight"

Contras: "Recebemos snacks velhos, com sabor de vencido. As refeições estão a cada ano piores. Ou seja, o preço é exorbitante, é impossível uma pessoa mais idosa - e digo acima de 60 anos - ter algum conforto na classe econômica. Mal se pode manejar os talheres e se algo cair no chão pode esqueçer: abaixar para pegar é impossível."

Prós: "Plenty of room"
Contras: "Lack of good movies"

Prós: "Smooth flight. Competent, friendly crew."
Contras: "Nothing. Great flight"

Prós: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Contras: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."

Prós: "bag claim speed"
Contras: "Flight delay Totally packed, small space between chairs, my legs didn't fit. Awful airport"

Prós: "Friendly service, clean plane, good food for economy class, and entertainment was good. Seats were not bad for economy."
Contras: "For some reason this A340 does not have air vents in the passenger service unit. This is a first for me, as every other plane I've ever been on has air vents that the passenger can position to direct cool air. This airplane lacks these! For some reason our area of the plane in row 35 was so hot. It must have been 80F and air was not moving. It seems like other areas of the plane may have been cooler."

Contras: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"

Prós: "leg room"

Prós: "Awesome service, delicious food, spacious seats in economy, great friendly staff!! Can't wait for my next flight."

Prós: "Organização e cordialidade."

Prós: "Variação de filmes, comida e conforto na bussiness class."

Contras: "The screen was really close got me dizzy when I had to put my seat back to upright position for meal and drinks"

Prós: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Contras: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."

Prós: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."

Prós: "seats were a bit bigger, ,more leg room, fewer people"
Contras: "The snack was not very natural...... could have been simpler with pure, non chemical ingredients......Organic would be best"

Prós: "Efficient ground staff"
Contras: "There was no screen to watch entertainment"

Prós: "O sistema de entretenimento, todo em português! A comida também é de boa qualidade para a classe econômica."
Contras: "A grosseria dos agentes de imigração e fiscalização alemães com muitos passageiros, nada a ver com a companhia aérea, mas fez o processo de embarque em Frankfurt ser desagradável."

Contras: "They charged me extra for advanced seat reservation. When I got to the airport the reserved seat was gone and they were offering me another seat that wasn't as good. They said this is normal and were not able to refund the extra money they charged!!!"

Prós: "The best of this"
Contras: "Just the way should be"

Prós: "food service ,"
Contras: "passengers are the ones looking for overhead space , one of the crew instead of assisting a passenger , told the passenger to go up front of the plane to look for overhead space. boarding on some airlines are called out according to your seat assignment except the first class ."

Prós: "The cabin crew was particularly attentive"

Prós: "Everything was acceptable."
Contras: "The snack option could be better since it was around lunch time but oh well nothing to complain in specific."

Prós: "Pontualidade, simpatia dos comissários e um lanchinho simples, mas muito gostoso."

Prós: "Crew was nice on board the plane."
Contras: "We had go find the other suitcase because they failed to put it thru to our final destination - Newark. If we had a tight connection we would have never been able to recheck the suitcase. They posted that our flight was delayed an hour but then just by chance I looked at the board and the had flashing boarding to that messed things up and they split us up in the ticketing process. Also not much in selection of food at the airport in Dusseldorf."

Prós: "Do entretenimento e do desembarque"
Contras: "Distância entre poltronas na econômica é a pior que já vi. Passei 3 horas do vôo em pé na cozinha, pois não aguentava mais de dor no joelho por ficar tocando na poltrona da frente. Simplesmente horrível."

Prós: "So enjoyed the hot towel and beverage service. Lots of leg room!"

Contras: "The seat doesn't have moving headrest."

Prós: "Pontualidade"
Contras: "Limite de bagagem muito pequeno"

Prós: "a intenção dos comissários em ajudar"
Contras: "Vamos lá! No voo da ida a entrada usb da minha poltrona queimou o meu celular. No retorno, por coincidência na mesma poltrona, o sistema multimídia não funcionou o vôo inteiro."

Contras: "Extremamente apertado, não há espaço nem para comer. Temperatura muito alta"

Prós: "Excelente atendimento!!! Compensou pagar um pouco a mais por mais espaço na economica, os espaços são maiores que na confort."

Contras: "O sistema estava fora quando chegamos e as malas nao foram liberadas. Somente depois do cadastro e solicitacao chegaram algumas e em outro dia outras. o problema e que algumas vieram quebradas e tivemos que comprar coisas ate as malas chegarem, esse processo de reembolso esta sendo demorado."

Prós: "Consistently high standards"
Contras: "Nothing"

Contras: "They stole my money"

Prós: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Contras: "Flight was delayed due to weather in Amsterdam area"

Prós: "The flight was great."

Prós: "good service"

Prós: "Everything. Staff incredible."

Prós: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Contras: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Prós: "Timing & efficiency. Good food though only a sandwich."
Contras: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Prós: "Tripulação mto atenciosa e ótimas opções de filmes"
Contras: "Cobertores fedorentos e assentos muito desconfortáveis para um voo internacional"

Prós: "That we didn't crash"
Contras: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Contras: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Prós: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Prós: "The staff was fast and curteous."
Contras: "There is not anything to complain about besides the usual discomfort of travel."

Prós: "Price"
Contras: "Klm flight has very congested seating Getting information about eticket was pain"

Prós: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Contras: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Prós: "Night flight so no entertainment allowed sleeping"
Contras: "Kosher food could be improved"

Prós: "Staff is nice always. Meals were good. Comfort in economy is quite bad in long flights due to lack of space to seats in front of you."

Prós: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Prós: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Prós: "Espaço nos aviões da gol muito bom"
Contras: "Atraso do voo. Falta de informação de horário"

Prós: "Atendimento muito bom e comida boa"
Contras: "Esqueceram uma das minhas malas em Amsterdam"

Prós: "Rapidez"

Prós: "Entretenimento muito bom"
Contras: "Comida estava ruim...."

Contras: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Prós: "A tripulação é fantástica, muito cortês e educada. Sempre disposta e disponível para resolver qualquer pedido dos passageiros. Além de tudo se esforçam pra se comunicar em português. A comida é excelente, foi minha melhor experiência com comida de avião."
Contras: "A variedade de filmes disponíveis é enorme porém nem todos tem áudio/legenda em português. Como em qualquer vôo longo os banheiros são insuficientes e as filas grandes."

Prós: "KLM food and service are great"

Contras: "O fone de ouvido é muito desconfortável."

Prós: "In general, it was ok"
Contras: "Yet again it was flight delay from KLM side."

Prós: "The service of the crew onboard"
Contras: "Entertainment not to many recent movies and the boarding process was a little bit confusing."

Prós: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Contras: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Prós: "O espaço entre as poltronas."
Contras: "A xobrança por bagagem levada no porão."

Contras: "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."

Prós: "A funcionária do check-in conseguiu unir minha reserva comprada separada com a do meu vôo internacional, deu franquia do vôo internacional e deu prioridade do embarque (por ser business). Avião confortável para vôos curtos, não sei se adequado para vôos de mais de 3 horas."
Contras: "Pouco espaço para as pernas. Embarque confuso e sempre tumultuado (meu terceiro intra-europa com a KLM)."

Contras: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Prós: "On schedule. Great crew."
Contras: "Limited foot space small seat."

Prós: "The crew was very friendly and professional"
Contras: "The seat space was a little narrow"

Prós: "The interface of shows and movies,"
Contras: "They dont have subtitules in spanish"

Prós: "Staff were friendly!"
Contras: "Food was not great and no choices."

Prós: "Friendly stuff"
Contras: "The expiriace going there was horrible because of the weather."

Prós: "Food is always good."
Contras: "Ran out of one of the options of the meal"

Contras: "Tegel airport was horrible as it was very confusing. Two flights next to each other at the gates created a swarm of people. Confusing line ups at the checkout counter."

Prós: "Bom serviço de bordo. Boa comida. Pontual."
Contras: "Minha mala sumiu e só chegou às minhas mãos trinta horas após o pouso."

Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Contras: "Very nice crew and great food"

Contras: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Prós: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Contras: "Information on arrival time was not correct"

Contras: "Offer refreshments"

Contras: "Food"

Prós: "O capuchino de chocolate"
Contras: "Não atrasar tanto. Atrasou muito na saída de porto"

Prós: "I liked the person I was sitting next to"
Contras: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Prós: "Crew was extremely unfriendly"
Contras: "Better service. Train your people. Learn from azul airlines"

Prós: "Indiferente."
Contras: "Atendimento dos agentes em terra."

Prós: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Contras: "less ignorant/greedy management"

Prós: "They were very kind!"
Contras: "Probably the space we need more room, so we could stretch our legs and be more comfy!"

Contras: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Prós: "Voo pontual"
Contras: "Todas as vezes , não tenho lugar para por a mala , agora vc coloca suas coisas de valor e frágeis na mala de mão e na porta do avião te forçam a despachar , que triste isso . Ou vc marca assento na frente e tem que colocar sua mala de mão no final do aviso , falta de respeito . Então porque cobram para despachar malas grandes? Fizeram uma troca onde os passageiros estão insatisfeitos , só fazer uma pesquisa dentro do avião e vão saber o resultado . Se aparecer uma companhia que não participe disso , com certeza vamos ser clientes dela ."

Contras: "Lack of food!! LATAM you are doing it wrong"

Contras: "Os bancos são muito próximos um do outro e não tem espaço para a perna"

Prós: "I liked almost all!!!"
Contras: "The sandwich (cool meal)... The may improve it..."

Prós: "Said Paulo airport was chaos but flight was great"

Contras: "No entertainment. The airplane seems to be an older model."

Prós: "O atendimento do pessoal. Desde o balcão de check in até a tripulação. A comida."

Prós: "The crew was very kínd!"

Prós: "Pontualidade, atendimento e refeições."
Contras: "Equipamento, poltronas e entretenimento da classe business premiun antigos. Falta de ponto para recarregar equipamentos."

Prós: "The seats are comfortable, the attention of the crew is great."
Contras: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Prós: "Muito atraso sem nenhuma satisfação"
Contras: "De nada além de me mudarem de voo sem aviso nenhum"

Prós: "Equipe atenciosa"
Contras: "Atraso absurdo de grande por problemas na aeronave, no primeiro voo do dia, quando a companhia deveria ter um avião revisado previamente no tempo em que ele esteve parado. Latam vai de mal a pior"

Contras: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Contras: "2 banheiros deixaram de funcionar logo no início do vôo."

Prós: "Nada"
Contras: "Voo atrasado. Aeronave deu problema , tivemos q pousar no galeao"

Contras: "Demoramos muuuuito para sair de GRU, ninguém informou o que estava acontecendo e o serviço LATAM play estava indisponível!"

Prós: "Entretenimento e tripulação excelentes"
Contras: "Quebraram minha mala"

Prós: "Nothing"
Contras: "It was nasty, disordered. Bad experience"

Prós: "Melhor ! Você"
Contras: "Uso a Tam devido ser a melhor com milhas no Brasil."

Prós: "Nada"
Contras: "Aeronave estragou na cabeceira da pista; voltou e ficamos presos dentro do avião por 2h até acabar o conserto. Luzes de leitura não funcionavam em todo o avião. 1 dos 4 banheiros interditados. Das 3 opções de comida na minha vez só tinha uma, e pior, muito ruim! Um pesadelo!"

Contras: "O embarque do voo para Joinville, sempre se dá através de ônibus, o que ñ diferencia em nada o passageiro com status na Latam. Ao chegar à aeronave, o passageiro q estiver nos assentos + da 1ª fileira, tem q colocar seus pertences de mão, a maioria das vezes, no bagageiros longe do seu assento, pois os mesmos, ñ são designados à estes passageiros e nem os comissários de bordo orientam os demais passageiros à respeitarem o acesso aos passageiros dos assentos +."

Prós: "Gostei da decolagem e do pouso muito tranquilos. Equipe atenciosa"
Contras: "Comida bem cara, espaço da aeronave regular."

Contras: "Quebraram minha mala!!! Comprei em Paris, tava novinha! Tô puto com isso. Jogam nossas bagagens de qualquer jeito!"

Prós: "Pontualidade"
Contras: "Achei o checkin tumultuado mas foi rápido"

Contras: "O voo atrasou mais de uma hora. Deveria chegar em SP as 6:50 e chegou as 8 AM."

Prós: "Tripulação simpática e dedicada."
Contras: "Preço da comida e exorbitante. 50 reais por um pequeno sanduíche com vinho é muito dinheiro."

Prós: "O vôo foi excelente. Gosto muito de viajar pela LATAM."
Contras: "Como o vôo era muito cedo, as pessoas têm o direito de utilizar seu tempo de vôo como quiserem.Tentei dormir, mas não consegui. Na fila atrás da minha, havia 3 passageiros que não conversavam, gritavam! E outros passageiros ao redor destes 3 se sentiram incomodados. Acho que temos direitos e deveres. Então que a cia antes da decolagem, qdo dá o aviso da duração do vôo, possa sugerir que as conversas sejam em tom baixo, para não incomodarem os demais passageiros. Att. Carlota Joaquina Camarco de Freitas CPF 077.619.293-00"

Contras: "O vôo atrasou cerca de 25 minutos para decolar. O embarque não foi dividido por setores."

Contras: "assentos da aeronave são velhos e mal conservados, aeronave 777, mas deveria ser reformulada"

Contras: "A poltrona que eu vim estava estragada, só ficava reclinada 28K"

Prós: "Filmes e opcionais coberta, travesseiro ok"
Contras: "Ar condicionado estava muito frio. Ao ponto de todos ficarem tossindo. Pedimos a aeromoça para aumentar a temperatura a mesma falou que ia falar com o piloto pois ele que controla. Nada mudou viemos 12 horas batendo queixo mesmo estando de blusa e coberta."

Prós: "Nada"
Contras: "Não gostei de ter ficado mais de três horas fora da sala de embarque, passando frio e sem conexão WIfi. Além disso, zero entretenimento de bordo nos voos."

Prós: "pontualidade"
Contras: "comida, conforto, entretenimento"

Prós: "nada"
Contras: "tudo"

Contras: "Sistema de entretenimento e comida se baixa qualidade"

Contras: "Aeronave muito velha, parecia que ia desmontar no ar."

Contras: "Comida comum igual aos demais, assim como as bebidas. Nada de diferente, a não ser o kit meus e necessarie. Uma única "refeição"."

Contras: "Caro responsavel , nao consegui embarcar , pois a reserva nao constava nos arquivos da Lanchile . Fui obrigado a comprar um novo bilhete . Venho por meio desta comunicar que estou solcitando o cancelamento do pagamento via cartao agendado para o proximo dia 01/02 . Atenciosamente , Cleber Souza - 011 991994095"

Prós: "I would fly Latam again, good service and I saved a lot of money"
Contras: "Would like a lil bit more legroom"

Prós: "Wine and whisky"

Prós: "Seat was comfortable, as expected in business class"
Contras: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"