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Excellent!

Prós: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Contras: Nothing!

never kayak again

Prós: flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off.

Contras: Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again.

Prós: The food was delicious, the staff was wonderful. Entertainment was awesome.

Contras: The leg room or seat closeness.

Contras: Seats are too cramped for an international flight.

No more second security check

Prós: Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief.

Typical SWISS. Quality, reliable, on time

Contras: Food selection was a bit short