|Rota principal||Varna a Sófia|
|Aeroportos em que opera||24|
Contras: Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.
Prós: Small seats
Contras: Flight overcrowded
Contras: Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.
Contras: To add food and to patk the plane at the linkway
Prós: Everything. Food was amazing, crew was very courteous.
Prós: It was a direct flight to my destination
Contras: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure
Contras: Too little leg room
Contras: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
Prós: All was great and on time
Prós: fast trip, clean plane
Contras: Was a bit different to get on a bus to take you to the actual plane
Contras: 6 hours delay !!!!
Prós: Nothing. Bulgarian Airlines is a fifth world company!
Contras: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
Contras: Flight was two hour delayed and I missed my connection
Prós: The chocolate was great!
Contras: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
Prós: Not much.
Contras: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
Contras: There was delay of 2 hours with any notice.
Prós: They didn't cram us into the transport vehicle like sardines
Contras: We need special assistance for my wife boarding the plane and didn't get it from Airline
Contras: The plane smelt
Prós: Great polite and pleasant crew.
Contras: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
Contras: I get my luggage two days later.
Prós: food was ok
Contras: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
Contras: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
Prós: Crew very friendly & helpful
Contras: My bag did not arrive. Was not transferred from Amsterdam.
Prós: Quick flight, arrived just on time
Contras: Very small space between the rows
Prós: Flight crew was kind and helpful, flight arrived on time
Contras: Boarding was slow, could improve onboard services
Prós: Very good price and all went smoothly and on time.
Contras: Having to walk to and from the plane and use a bus (no jetways)..
Being treated like cargo
Contras: My luggage is lost.