Avaliações de passageiros
Avaliação geral
7,5
Bom
Baseado em 223 avaliações
Geral
7,7
Embarque
7,6
Conforto
7,4
Tripulação
8,2
Entretenimento
6,6
Comida
7,3
Informações sobre a Bulgaria Air
| Código IATA | FB |
|---|---|
| Rotas | 52 |
| Rota principal | Sofia a Varna |
| Aeroportos em que opera | 25 |
| Aeroporto principal | Sofia |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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2,6
Prós: Nothing. Bulgarian Airlines is a fifth world company!
Contras: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
avaliação de
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6,0
Contras: Flight was two hour delayed and I missed my connection
avaliação de
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4,8
Prós: The chocolate was great!
Contras: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
avaliação de
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2,6
Prós: Not much.
Contras: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
avaliação de
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8,0
Contras: There was delay of 2 hours with any notice.
avaliação de
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8,0
Prós: They didn't cram us into the transport vehicle like sardines
Contras: We need special assistance for my wife boarding the plane and didn't get it from Airline
avaliação de
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6,8
Prós: Great polite and pleasant crew.
Contras: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
avaliação de
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5,6
Contras: I get my luggage two days later.
avaliação de
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3,3
Prós: food was ok
Contras: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
avaliação de
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3,3
Contras: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
avaliação de
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5,0
Contras: My bag did not arrive. Was not transferred from Amsterdam.
avaliação de
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7,0
Prós: Very good price and all went smoothly and on time.
Contras: Having to walk to and from the plane and use a bus (no jetways)..
avaliação de
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2,0
Being treated like cargo
Prós: Nothing
avaliação de
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5,2
Contras: My luggage was lost.
avaliação de
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5,2
Contras: My luggage is lost.
avaliação de
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2,0
Missed the flight and money were not returned according to the insuran
Contras: Missed the flight and company didnt returned the money according to insurance.
avaliação de
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4,0
Contras: Too small place for legs in the cabin for such a long flight. Very uncomfortable
avaliação de
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7,6
Good experience on an empty plane
Prós: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Contras: Uncomfortable weared off seats and no entertainment system.
avaliação de
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6,3
OK
Prós: The sandwich looked dry, but was actually very good.
Contras: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
avaliação de
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2,0
Contras: I dident get my luggage
avaliação de
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5,0
Contras: Poor food no entertainment
avaliação de
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3,6
Flight delayed, seat spacing minimal
Prós: Inexpensive
Contras: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
avaliação de
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3,3
Contras: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
avaliação de
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4,6
Prós: Once on board we flu fast
Contras: The flight was delayed by over 2 hours and no information was given at all.
avaliação de
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5,0
Contras: Flight was delayed two and half hours and then stupid excusing.
avaliação de
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2,0
Prós: Horrible. Don't book with this ariline.
Contras: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
avaliação de
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6,6
Contras: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
avaliação de
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9,6
Prós: It was an excellent flight experience.
Contras: Improve the sandwich?
avaliação de
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8,0
Prós: The flight got me to my destination safely and on time
Contras: Security and lack of snacks/drinks on the flight
avaliação de
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6,0
Prós: Got me to my destination safely and on time
avaliação de
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2,6
12 hr delay, no updates, poor communication
Contras: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
avaliação de
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9,6
Short flight to Burgas
Prós: The crew was friendly, the plane was cool.
Contras: Nothing
avaliação de
-
8,3
Pleasantly surprised
Prós: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Contras: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
avaliação de
-
8,6
Business triptthey
Prós: They were on time, free drink and foot no chargebo
Contras: No movie screen
avaliação de
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5,6
The flight was late
Prós: The crew was very nice.
Contras: The check in started late, the gate was changed, the flight was late by more than an hour.
avaliação de
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4,6
Contras: Overall cleanliness of the cabin was very poor.
avaliação de
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8,0
Partner Companies
Prós: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
avaliação de
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3,3
Contras: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
avaliação de
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8,3
Excellent flight
Prós: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
avaliação de
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10,0
Prós: On time and nice crew
avaliação de
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8,0
Prós: On time departure and arrival. Friendly service.
avaliação de
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10,0
Prós: Check in was very fast and easy, crew was very nice and helpful
avaliação de
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4,6
Delayed take off
Prós: They serve you a dandwich and water.
Contras: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
avaliação de
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8,6
Well treated despite low meal voucher credit
Prós: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Contras: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
avaliação de
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7,6
Comfortable flight but preflight process needs imp
Prós: Crew was excellent. Aircraft comfortable. Good value fare
Contras: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
avaliação de
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8,0
Prós: Very pleasant overall
avaliação de
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8,3
Overal it's a good flight
Prós: It's a very small distance flight but the crew was very nice
Contras: Don't have much choice in drink or food
avaliação de
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10,0
Prós: Service
avaliação de
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4,3
Prós: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Contras: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
avaliação de
-
10,0
Prós: the hospitality and friendliness of the crew, the professionalism of the pilot
Contras: can't think of anything I didn't like.
avaliação de
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10,0
Quick trip
Prós: Service
avaliação de
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10,0
Prós: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
avaliação de
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10,0
Prós: fast, comfortable, hospitable flight
avaliação de
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9,0
Plesant flight.
Prós: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Contras: No vegetarian sandwich.
avaliação de
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3,6
Contras: Old plane, uncomfortable seats, no entertainment system.
avaliação de
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10,0
Excellent crew by Bulgaria Air
Prós: The crew on this Bulgaria Air flight was great. I was feeling sick on a previous flight and they noticed right away and moved me to Business Class and checked on me frequently throughout the flight to make sure I was OK. Very grateful for everything they did.
Contras: Once again at checkin at Tegel, no compassion showed by airport agents - I was accused of being drunk, no one cared if I was OK or not, just if I was a liability. In the times we live in, I guess that is to be expected. Glad my stay in Germany wasn't longer. Once again, I am convinced they are more like robots than humans.
avaliação de
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2,3
Contras: Board and deplane with a bus, no entertainment
avaliação de
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10,0
Prós: Nice wine and assorted beverages (but no juices), as well as sandwich. This was a short flight, less than two hours
avaliação de
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10,0
Bulgaria Air offers above par international experi
Prós: The flight attendants speak perfect English and were extremely pleasant and polite. They went out of their way to provide service and seemed excited to be working there. They even passed out free newspapers, as well as snacks, sandwiches, coffee/tea, and two bottled waters.
avaliação de
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3,3
Contras: There was NO WATER and NO SOAP in the bathroom - and no apology, either.
avaliação de
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9,6
Prós: It was an excellent flight experience.
Contras: Improve the sandwich?
avaliação de
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9,6
Short flight to Burgas
Prós: The crew was friendly, the plane was cool.
Contras: Nothing
avaliação de
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8,6
Business triptthey
Prós: They were on time, free drink and foot no chargebo
Contras: No movie screen
avaliação de
-
10,0
Prós: On time and nice crew
avaliação de
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10,0
Prós: Check in was very fast and easy, crew was very nice and helpful
avaliação de
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8,6
Well treated despite low meal voucher credit
Prós: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Contras: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
avaliação de
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10,0
Prós: Service
avaliação de
-
10,0
Prós: the hospitality and friendliness of the crew, the professionalism of the pilot
Contras: can't think of anything I didn't like.
avaliação de
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10,0
Quick trip
Prós: Service
avaliação de
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10,0
Prós: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
avaliação de
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10,0
Prós: fast, comfortable, hospitable flight
avaliação de
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9,0
Plesant flight.
Prós: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Contras: No vegetarian sandwich.
avaliação de
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10,0
Excellent crew by Bulgaria Air
Prós: The crew on this Bulgaria Air flight was great. I was feeling sick on a previous flight and they noticed right away and moved me to Business Class and checked on me frequently throughout the flight to make sure I was OK. Very grateful for everything they did.
Contras: Once again at checkin at Tegel, no compassion showed by airport agents - I was accused of being drunk, no one cared if I was OK or not, just if I was a liability. In the times we live in, I guess that is to be expected. Glad my stay in Germany wasn't longer. Once again, I am convinced they are more like robots than humans.
avaliação de
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10,0
Prós: Nice wine and assorted beverages (but no juices), as well as sandwich. This was a short flight, less than two hours
avaliação de
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10,0
Bulgaria Air offers above par international experi
Prós: The flight attendants speak perfect English and were extremely pleasant and polite. They went out of their way to provide service and seemed excited to be working there. They even passed out free newspapers, as well as snacks, sandwiches, coffee/tea, and two bottled waters.
avaliação de
-
8,0
Contras: There was delay of 2 hours with any notice.
avaliação de
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8,0
Prós: They didn't cram us into the transport vehicle like sardines
Contras: We need special assistance for my wife boarding the plane and didn't get it from Airline
avaliação de
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6,8
Prós: Great polite and pleasant crew.
Contras: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
avaliação de
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7,0
Prós: Very good price and all went smoothly and on time.
Contras: Having to walk to and from the plane and use a bus (no jetways)..
avaliação de
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7,6
Good experience on an empty plane
Prós: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Contras: Uncomfortable weared off seats and no entertainment system.
avaliação de
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6,6
Contras: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
avaliação de
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8,0
Prós: The flight got me to my destination safely and on time
Contras: Security and lack of snacks/drinks on the flight
avaliação de
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8,3
Pleasantly surprised
Prós: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Contras: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
avaliação de
-
8,0
Partner Companies
Prós: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
avaliação de
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8,3
Excellent flight
Prós: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
avaliação de
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8,0
Prós: On time departure and arrival. Friendly service.
avaliação de
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7,6
Comfortable flight but preflight process needs imp
Prós: Crew was excellent. Aircraft comfortable. Good value fare
Contras: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
avaliação de
-
8,0
Prós: Very pleasant overall
avaliação de
-
8,3
Overal it's a good flight
Prós: It's a very small distance flight but the crew was very nice
Contras: Don't have much choice in drink or food
avaliação de
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2,6
Prós: Nothing. Bulgarian Airlines is a fifth world company!
Contras: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
avaliação de
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6,0
Contras: Flight was two hour delayed and I missed my connection
avaliação de
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4,8
Prós: The chocolate was great!
Contras: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
avaliação de
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2,6
Prós: Not much.
Contras: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
avaliação de
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5,6
Contras: I get my luggage two days later.
avaliação de
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3,3
Prós: food was ok
Contras: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
avaliação de
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3,3
Contras: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
avaliação de
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5,0
Contras: My bag did not arrive. Was not transferred from Amsterdam.
avaliação de
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2,0
Being treated like cargo
Prós: Nothing
avaliação de
-
5,2
Contras: My luggage was lost.
avaliação de
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5,2
Contras: My luggage is lost.
avaliação de
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2,0
Missed the flight and money were not returned according to the insuran
Contras: Missed the flight and company didnt returned the money according to insurance.
avaliação de
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4,0
Contras: Too small place for legs in the cabin for such a long flight. Very uncomfortable
avaliação de
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6,3
OK
Prós: The sandwich looked dry, but was actually very good.
Contras: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
avaliação de
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2,0
Contras: I dident get my luggage
avaliação de
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5,0
Contras: Poor food no entertainment
avaliação de
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3,6
Flight delayed, seat spacing minimal
Prós: Inexpensive
Contras: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
avaliação de
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3,3
Contras: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
avaliação de
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4,6
Prós: Once on board we flu fast
Contras: The flight was delayed by over 2 hours and no information was given at all.
avaliação de
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5,0
Contras: Flight was delayed two and half hours and then stupid excusing.
avaliação de
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2,0
Prós: Horrible. Don't book with this ariline.
Contras: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
avaliação de
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6,0
Prós: Got me to my destination safely and on time
avaliação de
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2,6
12 hr delay, no updates, poor communication
Contras: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
avaliação de
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5,6
The flight was late
Prós: The crew was very nice.
Contras: The check in started late, the gate was changed, the flight was late by more than an hour.
avaliação de
-
4,6
Contras: Overall cleanliness of the cabin was very poor.
avaliação de
-
3,3
Contras: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
avaliação de
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4,6
Delayed take off
Prós: They serve you a dandwich and water.
Contras: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
avaliação de
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4,3
Prós: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Contras: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
avaliação de
-
3,6
Contras: Old plane, uncomfortable seats, no entertainment system.
avaliação de
-
2,3
Contras: Board and deplane with a bus, no entertainment
avaliação de
-
3,3
Contras: There was NO WATER and NO SOAP in the bathroom - and no apology, either.
avaliação de
Status do voo
Mapa de rotas da Bulgaria Air
Rotas de voos populares
Voo
Origem
Destino
dom
seg
ter
qua
qui
sex
sáb
D
S
T
Q
Q
S
S
432
Paris
CDG
Sófia
SOF
431
Sófia
SOF
Paris
CDG
462
Amsterdã
AMS
Sófia
SOF
461
Sófia
SOF
Amsterdã
AMS
408
Bruxelas
BRU
Sófia
SOF
407
Sófia
SOF
Bruxelas
BRU
478
Barcelona
BCN
Sófia
SOF
477
Sófia
SOF
Barcelona
BCN
852
Londres
LHR
Sófia
SOF
851
Sófia
SOF
Londres
LHR
563
Sófia
SOF
Lisboa
LIS
449
Sófia
SOF
Roma
FCO
450
Roma
FCO
Sófia
SOF
977
Sófia
SOF
Varna
VAR
974
Varna
VAR
Sófia
SOF
456
Milão
MXP
Sófia
SOF
455
Sófia
SOF
Milão
MXP
409
Sófia
SOF
Viena
VIE
363
Sófia
SOF
Moscou
SVO
364
Moscou
SVO
Sófia
SOF
808
Atenas
ATH
Sófia
SOF
472
Madri
MAD
Sófia
SOF
807
Sófia
SOF
Atenas
ATH
471
Sófia
SOF
Madri
MAD
319
Sófia
SOF
Berlim
TXL
320
Berlim
TXL
Sófia
SOF
979
Varna
VAR
Burgas
BOJ
410
Viena
VIE
Sófia
SOF
984
Burgas
BOJ
Sófia
SOF
856
Larnaca
LCA
Sófia
SOF
302
Praga
PRG
Sófia
SOF
855
Sófia
SOF
Larnaca
LCA
301
Sófia
SOF
Praga
PRG
571
Sófia
SOF
Tel Aviv
TLV
491
Sófia
SOF
Zurique
ZRH
572
Tel Aviv
TLV
Sófia
SOF
492
Zurique
ZRH
Sófia
SOF
Principais aeroportos em que a Bulgaria Air opera
- Aeroporto de Sofia (SOF)
- Aeroporto de Varna (VAR)
- Aeroporto de Paris Charles de Gaulle (CDG)
- Aeroporto de Amsterdã Schiphol (AMS)
- Aeroporto de Bruxelas Bruxelles-National e outros aeroportos (BRU)
- Aeroporto de Londres Heathrow (LHR)
- Aeroporto de Roma Fiumicino (FCO)
- Aeroporto de Moscou Sheremetyevo (SVO)
- Aeroporto de Madri Barajas (MAD)
- Aeroporto de Frankfurt (FRA)
- Aeroporto de Berlim Tegel (TXL)
- Aeroporto de Praga Václav Havel Prague (PRG)
- Aeroporto de Viena Vienna Intl (VIE)
- Aeroporto de Larnaca (LCA)
- Aeroporto de Zurich (ZRH)
Informações de contato da Bulgaria Air
- FB Código IATA
- +359 2 402 04 00 Ligue
- air.bg Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.