Instead of 1 hour layover in Doha need to wait for 5 6 hours.
Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Excelente opção para rotas para a Asia
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
Movie choices are very limited, emirates choices were lot better
Prós: "Easy Boarding, nice crew"
Contras: "More vegetarian food options"
Contras: "No toilet available at gate due to enhanced security measures when flying to the USA."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Contras: "Not a lot other than better choice of movies and music. Super airline as always"
Prós: "The seats were comfortable. The entertainment system was wonderful."
Contras: "The crew was disorganized."
Prós: "On time departure and arrival. Hard working crew members."
Contras: "No slippers for long flights."
Prós: "Great food, great seats, everything was smooth overall"
Contras: "maybe they can offer more snacks on the plain"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Contras: "Headphones- only one channel."
Prós: "Crew was nice and attentive"
Contras: "More leg room"
Prós: "Crew and flight time"
Contras: "Entertaiment - pleasee TV"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Service and entertainment."
Prós: "The entertainment was reasonable, I enjoyed the festive choices."
Contras: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Prós: "Servico espetacular"
Prós: "There was adequate seat room. The device was good."
Contras: "There was nothing I didn’t like."
Contras: "On time. Reasonably good. Satisfied with everything."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "They do their job well"
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "air hostess very nice polite five star"
Contras: "seat alloted"
Prós: "Plane was excellent"
Contras: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Prós: "the attention in general for me was excellent."
Contras: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Prós: "The Qatar crew was great and the entertainment was on point."
Contras: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Prós: "The flight attendants are always friendly and helpful"
Prós: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Contras: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Prós: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Contras: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Prós: "Comfort of the seat/bed"
Prós: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Contras: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "The older style seats are actually more comfortable for taller and larger people."
Contras: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Prós: "good service, good food"
Contras: "staff could be more cheerful towards travellers"
Prós: "the trip coming and going from Kuwait was very pleasant"
Contras: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Prós: "Got upgraded to Business Class :-)"
Contras: "Not much of Movies options to watch"
Prós: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Prós: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Contras: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"
Prós: "They make you feel like a person"
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Delay and change of terminal last minute
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Dreamliner was comfortable and entertainment system good
Contras: "Allow business passenger to use front bathroom."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Usual faultless KLM experience"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Contras: "Staff rude and short"
Prós: "Crew was friendly"
Contras: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Cabin facilities"
Contras: "They didn’t bring one of my bags"
Prós: "Overall KLM experience is good"
Contras: "Food quality was mediocre for a business class flight."
Prós: "Just the cabin crew being nice"
Contras: "Punctuality KLM is always late"
Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Contras: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Prós: "My seat at the window was great and the staff really friendly and courteous!"
Contras: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Contras: "Need more leg room!!! Larger meals needed."
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Friendly hostesses"
Contras: "Flight was delayed 3 hours"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Everything was clean and well organized."
Contras: "The flight was delayed 1 1/2 hours."
Prós: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contras: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Prós: "I slept pretty much the whole time"
Prós: "The entertainment options were good."
Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Prós: "Wifi on Board"
The flight was comfortable and service was great. The wait on the Lome layover was longer than the airline promised but the crew landed us at Newark on schedule.
Contras: "Mais opções de entretenimento"
Contras: "O vôo começa no horário e o serviço em GRU é normal. O serviço de bordo é um serviço internacional com um jantar com duas opções de pratos quentes, e as refeições especiais (diabetc and without glúten) são honestas e preparadas no catering GRU, tanto na ida qto na volta, comida conhecida e de boa qualidade. O vinho oferecido é de boa qualidade. O ponto fraco do vôo, refletindo diretamente no nome Ethiopian Airlines, foi a higiene na galley traseira, no vôo da volta, ET 507 - 04/01 falta de higiene da tripulação, garrafas términicas ao chão, talheres de plásticos sendo colocados no chão, em uma área imunda próximo as banheiros. Lastimável."
Contras: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Contras: "Tudo estava bom até a chegada, pousamos mas estamos parados dentro do avião já quase 1 hora sem desembarque."
Contras: "Plane was very very old"
Contras: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"
Prós: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"
Prós: "A tripulação muito atenciosa"
Prós: "Punctuality in Punctuality"
Contras: "Everything's is ok"
Contras: "Sem previo aviso"
Prós: "The seats were very comfortable and generally this flight is comfy"
Contras: "The queue during boarding is very long, they need to add counters"
Prós: "The crew was great. Extremely accommodating for families."
Prós: "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
Contras: "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."
Prós: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Contras: "More entertainment options, the movies and TV shows offered are not varied or very good."
Prós: "Customer care was good"
Contras: "I suspect the problem of luggage started with Alitalia my first leg"
Contras: "The orderliness during boarding needs more work"
Prós: "Crew was good."
Contras: "The lights in my area could not be turned off. So it was a over night flight with lights all the time. Impossible to sleep. Crew did not even said sorry. Just “it is not working.” Did not explain as well."
Prós: "Ground stuff was trying tobe very helpful but it ended with trying. Also they did not inform us about he change of stoping in Cairo"
Contras: "Old airport that is uncomfortable with bad lounges that are not even worth going into."
Prós: "Everything was to my satisfaction."
Prós: "Infaestrutura, excelente atendimento e excesso de pontualidade"
Contras: "Nada a declarar"
Prós: "Nada a declarar."
Contras: "Excesso de atraso, falta de comunicação com a tripulação, logistica inexistente, infraestrutura a desejar da aeronave, refeição ruim. Tive que passar 1 noite na Etiopia por culpa da compania. Foi um transtorno. O staff é despreparado e nos atendeu com descaso. Não indico a cia para ninguém. Eles não são capazes de honrar compromisso com os horários que eles estipulam e isso cria uma desordem generalizada pq mais de 40% perde a conexão e eles são obrigados a realocar os passageiros em hoteis (o q tb se torna prejuízo pra eles mesmos). Uma cia como a Ethiopian deveria ter um sistema de logistica e principalmente um aeroporto adequados. Decepção total."
Prós: "Conforto, pontualidade e o profissionalismo da tripulação"
Contras: "Refeições/cardápio repetitivo"
Contras: "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."
Contras: "That the Airline choose to take Russsian paid load, cargo. And decided to off load the Luggage of 25 passengers. Some of them even had connecting Flights. Luggage tags were not matching with the names, so it became difficult to actually track the bags. Not funny..."
Contras: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Prós: "The customer service from crew members"
Contras: "The snacks"
Prós: "Good service in the plane"
Contras: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Contras: "The plane was shaking everywhere thought I was gonna die"
Prós: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Contras: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Prós: "Nothing - decades behind other Airlines."
Contras: "Everything. Terrible old plane, bad food (made me violently ill), bole airport is depressingly bad and unorganised, boarding is like lucky dip... my seat was broken on the plane. It was an exit and still so uncomfortable. Never again..."
Contras: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Contras: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Prós: "The crew members are very friendly, always smiling and attentive."
Contras: "The entertainment system needs an upgrade. Touch screens unresponsive."
Prós: "I was not allowed on the flight because I did not receive a confirmation email from Ireland airport even though I was never told I needed this."
Prós: "Brand New Aircraft"
Contras: "Everything was bad, very upset !"
Contras: "My phone was stolen on airport premises"
Contras: "I sent them an email about an issue with my flight but they didn't get back to me"
Prós: "evry thing"
Contras: "no thing"
Contras: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Prós: "Good food and drinks"
Contras: "No entertainment"
Contras: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Contras: "At Addis airport, they announced first that the trip got cancelled and postponed for another 7 hours. Then while lining up to change my ticket, I overheard people saying that the boarding is starting in 30 minutes and we have to rush to the gate. Then the gate number changed 3 times and the boarding time got delayed few times as well. It was a 5 stars chaos that trip!"
Prós: "Flying direct from LA to Europe is a challenge. My other flight got cancelled the day of from another airline but i found this flight 12 hours later direct to Ireland for very cheap. Nice staff and amenities. Socks headphones and plenty of LEG ROOM in economy class. Would fly again"
Prós: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Contras: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Prós: "Flight was on time"