The terminal experience at SEA/TAC security check is confusing for first timers in the terminal. The employees are helpful and courteous but the signage is not helpful. I still believe TSA is part of the problem and if it’s here to stay it needs to l prove.
I didn’t get a seat assignment until boarding. By then only bad seats were available. I blame kayak for this.
When I purchased the ticket, dogs were allowed to fly from my home to the US but when I got to the airport the rule had changed and I was not allowed to board. I was required to make arrangements with another airline to get back to the US at great inconvenience and expense a day later.
This is a first time for me on Alaska Airlines, but none of the power outlets worked.
Just realized that Alaska has way more standard leg room then United. Made the flight much better and more comfortable.
Prós: "Seat was ok"
Contras: "Had to take a bus to the plane at SFO. Wouldn’t have taken this flight if I had known, but they don’t tell you this at booking. Also, was told carry on back wouldn’t fit in overhead and that I had to check it, which isn’t true as I saw other passengers with my exact same bag who didn’t have to check theirs and it fit."
Prós: "Nothing in particular"
Contras: "Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska."
Contras: "It was poor flight took off late and it arrived in Las Vegas late I miss my connection connecting flight the put on a different airlines got in late miss my ride and now I'm stranded at the airport"
Prós: "It was quick and easy. The complimentary adult beverage was a bonus."
Prós: "Friendly crew Free movies helped pass the time"
Prós: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Contras: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Contras: "It seemed as if the pilot didn’t know what he was doing Made us vomit"
Contras: "I was not notified that my card was declined and this caused a ton of delays"
Contras: "The flight was late and we missed all connections."
Prós: "entertainment app is good"
Contras: "1. drink service is so slow, right before the arrival 2. bad smell, like oil and gas in the plane"
Contras: "the overhead storage was tiny!"
Prós: "Always nice folks on the crew."
Contras: "We were delayed almost an hour with very few updates or consolations."
Prós: "The crew was polite and helpful."
Contras: "Choices of food could have been better, including not running out of items on a 5 hour flight."
Prós: "Everything was very good Thank you no complaints I like everything"
Contras: "No complaints"
Prós: "New plane"
Contras: "It was a bit hot, and delayed"
Prós: "Leather seats"
Contras: "Narrow aisles"
Prós: "Somente os filmes"
Contras: "Embarque modificado sem alteração no painel de informações. Funcionários desaparecem dos guichês originais pra atender outro vôo, sem deixar qualquer informação nos balcões. Vôo atrasado por mais 2 horas dentro do avião Tripulação grosseira Não foi servido nada durante o vôo, somente em solo água."
Prós: "Crew was professional, captain kept passengers informed."
Contras: "Sat in plane for a total of 3.5 hours for a 1 hour and 15 minute flight. McCarron Airport was jammed so SFO takeoffs were delayed."
Prós: "Everything in Alaska’s control went great. The passengers not as much."
Prós: "The Service was AMAZING!!!. I will ALWAYS continue to Fly Alaskan Airlines."
Contras: "Crowded plane TBH lmao...But overall thal I can REALLY complain about."
Contras: "Boarding was difficult. Had to rush, too long of wait at check in"
Prós: "Excelente atendimento e ótimo voo."
Prós: "Safety Video Comfort of plane Entertainment system"
Contras: "Food / Drinks are a bit pricey. Pop - only get a glass. Not the whole can. Flight attendants were not the friendliest."
Prós: "Crew was helpful and kind. Would fly it again."
Contras: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Prós: "Had no problems and web site no issues."
Contras: "Flight was late but was airlines fault, no issues with web site"
Prós: "I like that seats where spacious and that the crew got everyone on the flight in a timely manner. The bathroom was actually nice to for a airplane. It was my first time flying with Alaska and I can say I really enjoyed it."
Prós: "Crew was Friendly and accommodating."
Contras: "For an International flight needs to be more entertainment options. there was none!"
Prós: "Great flight crew"
Contras: "Nothing to dislike"
Prós: "On-time departure and no hassle boarding policies."
Prós: "Great crew."
Contras: "I didn't try the food or entertainment."
Prós: "Over an hour late leaving San Francisco, over an hour late leaving Seattle! One delay after another. Spent more time in airports than on planes"
Prós: "Very helpful and friendly."
Contras: "Food selection poor"
Contras: "Downloading an app to watch the movies does not work out if you're already in flight bc the wifi connection won't let you access the App Store. A little counter productive!"
Prós: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."
Prós: "Good service"
Contras: "The airline changed flights and somehow lost my original seats, staying on the flight cost additional money beyond the original price so that we could sit together as a family. Every time I fly I have another reason to tell friends and family not to fly."
Prós: "No layover was great. The crew was fast, efficient, and courteous."
Contras: "I forgot our travel snacks, so the tiny bag of pretzels seemed extra pitiful."
Prós: "Great service and friendly staff"
Prós: "The best part of the flight was the crew: friendly and helpful and FUNNY. Whoever was on the announcements had a great sense of humor and made us laugh."
Prós: "On time departure. Very friendly flight attendants. Anther SMOOTH landing. Good pilots."
Contras: "Loud sound system."
Crew, food and in-flight entertainment were all great!
If you can put on new planes on this route.
Prós: "Great crew. I had 3 seats for myself."
Contras: "Selection of music entertainment."
Contras: "Better choice of movies"
Contras: "Nada, I slept through this leg and the staff let me be."
Prós: "The crew and entertainment"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "All great!"
Contras: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Contras: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Contras: "It would have better if the flight wasn’t 5 hours late."
Contras: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Prós: "They had many snacks and meals. Staff was very friendly."
Contras: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Contras: "All good!"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Contras: "Having no entertainment in the flight"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Boarding was smooth"
Contras: "The aircraft was horrible No space at all even after paying for a better seat"
Contras: "It was so hot on the (delayed) flight"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Contras: "Entertainment system was not working"
Prós: "Not applicable"
Contras: "See above."
Prós: "Chocolate Mövenpik ice cream"
Prós: "No problems to report. Boston to Zurich in under seven hours."
Prós: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Contras: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Prós: "Friendly crew; good food"
Contras: "No wifi"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Prós: "On board service"
Contras: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Prós: "staff was very nice"
Contras: "My tv screen wasn’t working."
Prós: "The crew took very good care of us with food and drinks"
Contras: "Updates by the captain about the situation were too few, too infrequent."
Prós: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Prós: "The crew was amazing, also the service given since it was a long flight."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Contras: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Prós: "Flight was on time. Food was good for airline food."
Contras: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Prós: "The crew made the best they can."
Contras: "The airplane was to old. The company should put a better one ."
Prós: "The Swiss personnel both on board and off (check in) were courteous, efficient and very nice."
Sitting In the plane for 1 hour not knowing why
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Prós: "Delta service and comfort is always excellent."
Contras: "All is great just keep it up"
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Prós: "Great entertainment options, best in class"
Contras: "Earlier food service for more sleep"
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "Like the pleasantries from the Delta crew"
Contras: "More snacks :) !!!!"
Prós: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Contras: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Prós: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Prós: "I flew standby (for the first time) to London and check in team in NYC was great."
Contras: "Now, the team in London, wasn’t so great. They were a bit rude!"
Prós: "Entertainment was good and there was a choice of food."
Contras: "The crew sucked."
Prós: "The A330 was comfortable and the crew was efficient and cheerful."
Contras: "Delta is the best experience we've had of late."
Contras: "KAYAK did not informed us we have to pay for our luggage!"
Prós: "Food was great. Movie selection was good."
Contras: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Prós: "Flight attendants were amazing"
Contras: "Wifi was completely useless. I prefer to pay to get simething."
Prós: "I had an awesome seat 10a with plenty of leg room."
Contras: "It was as good as can be expected."
Prós: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Contras: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Prós: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Contras: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Prós: "Food was so good. Crew was also very nice."
Prós: "Entertainment and food and service were great."
Prós: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Prós: "Amazing service and F&B offered was wonderful"
Prós: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Contras: "Space would have been really tight if not moved to bulkhead."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Prós: "Good crew, good service."
Contras: "No complaints!"
Prós: "Everything. Food, staff, checking in. All were great"
Contras: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Prós: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "The crew were kind and courteous. The seat was comfortable."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Contras: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "Crew was rude and made everything seem like a chore."
Prós: "Decent service"
Contras: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Prós: "Crew was excellent - friendly and helpful"
Contras: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Prós: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Prós: "Boarding and crew great!"
Contras: "Seats extremely narrow"
Prós: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Contras: "Cheaper baggage rates"
Prós: "Crew was nice"
Contras: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Contras: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Prós: "Comfy, nice crew, attentive."
Prós: "It was empty so we were told we could move around in the empty seats"
Contras: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Prós: "The flight was so delayed I missed my connecting flight to jfk."
Contras: "The flight was so delayed I missed my connecting flight to jfk."
Prós: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Contras: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Contras: "Missed connection to SFO"
Prós: "Great movie selection"
Contras: "They need softer seats...had to stand half the time"
Contras: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Prós: "We paid extra for exit row seats so we had good leg space"
Contras: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Prós: "The cabin crew were excellent!"
Contras: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Prós: "Crew very friendly"
Contras: "Seats and legroom poor if you’re six feet tall"
Prós: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Contras: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Prós: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Contras: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Prós: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Contras: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Prós: "Cool flight, mainly because it was empty. Good food"
Contras: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Contras: "Too much food - not enough time to sleep in comfort!"
Prós: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Contras: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Contras: "Food was terrible"
Prós: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Contras: "Could do with more legroom. Food not the greatest"
Prós: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Prós: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Contras: "Refund of the whole flight."
Prós: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Contras: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Prós: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Contras: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Prós: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Prós: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Contras: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Prós: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Prós: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Contras: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Prós: "Food was great, plenty of it also"
Contras: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Prós: "comfort, entertainment, food"
Prós: "There are lots of relatively new movies to choose from."
Contras: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Prós: "Staff was friendly and welcoming."
Contras: "There was nothing not to like."
Prós: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Prós: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Contras: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Contras: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Prós: "Not much not to like about this experience except for cramped seating in coach."
Contras: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Prós: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Contras: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Prós: "Entertainment was okay, flight crew was nice"
Contras: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Prós: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Contras: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Contras: "Cold draft at all times."
Prós: "Flight was on time .. Friendly crew. Good entertainment system"
Contras: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Prós: "Everything except the seating - far too cramped now"
Contras: "Seating! Seats getting ridiculously tight"
Prós: "Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!"
Great staff. Check-in was a nightmare.
Did not get to take it. Earlier flight was cancelled
Better options for food, friendlier staff and better inflight entertainment
In Frankfurt we had to exit to the tarmac, bus and then re-enter airport and go through security again. There wasn’t any info and so it was a bit baffling to make the connection.
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Crew was super friendly. Pilots were super drivers. Flight was short, so no food or bevies and no free wifii (but I slept anyway).
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Prós: "Crew was excellent."
Prós: "Nada. Assento não reclinava"
Contras: "Mine crew 2 ladies"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Lufthansa is great to fly with!"
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Great airplane. Very nice staff. Great service."
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Nice crew, good flight."
Contras: "45 minute delay was tough."
Prós: "Food & entertainment were good;"
Contras: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Prós: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Contras: "Very tight space in economy seats"
Prós: "Friendly crew. Sufficient beverage and food service."
Contras: "For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Timely, friendly, clean plane"
Contras: "Food was bland!!!"
Prós: "Cabin staff were pleasant and effective."
Contras: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Prós: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."