Encontre passagens aéreas baratas de Quintana Roo para São Paulo

Contras: "Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!"

Prós: "Overall flight was fine. No entertainment nor wifi."
Contras: "At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline."

Prós: "Upgrade"

Prós: "nothing"
Contras: "they cancelled me because of overbooking... after 10 years as an Avianca flyer... no more.. bad food.. delays.. has turned to a gargbage hauler airline... I am a Lifemiles member and was treated like I was doing them a favor... now never again"

Prós: "Positive Customer Experience. Great Airline with excellent Service!"
Contras: "N/A"

Contras: "The food was really small and the crew, in general, lazy."

Prós: "Nice and clean"

Prós: "The wide selection of tv series and movies was excellent."

Contras: "Been on time, flight with 15 minutes delay"

Contras: "Late. Changed doors twice. Changed the flight crew. Weird"

Prós: "Probably one of the most modern and comfortable planes I've even been on."
Contras: "Flight was delayed by an hour"

Prós: "The crew"
Contras: "Seat, food and the delay"

Contras: "Aviões muito velhos e comida muito fraca."

Prós: "Comfortable. Good food. Good service"

Contras: "For some reason I wasn’t able to select our seats using the Avianca app. I had to call the day before and we unfortunately were given 2 middle seats. I don’t mind one middle and an aisle. Felt like we weren’t given options."

Prós: "Entertainment was great, snack was good."
Contras: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."

Prós: "Nice Crew. Good movies and music."
Contras: "Crappy seats. Food is bad and the bread was horrible."

Contras: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"

Contras: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."

Contras: "It took us more than an hour to get the bags. Horrible service."

Prós: "I liked how everyone took pride in their work / job while considering the costumer as well."
Contras: "Didn’t like how quickly the seats popped back to recline. I saw one passenger get her knees bashed and I had a drink spill on me and it wasn’t anyone’s particular fault. Just bad seat design."

Prós: "Nothing. I wish I could give negative stars."
Contras: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."

Prós: "That I now know avianca is not reliable"
Contras: "Poor customer service attitude. Lack of interest in the passengers"

Prós: "Poor customer service attitude there is nothing to like about the terrible experience"
Contras: "Poor customer service attitude. Lack of interest in the passengers."

Prós: "Entertainment system and Comfortable seats"
Contras: "Below average food."

Prós: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Contras: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."

Prós: "Muy puntual, excelente servicio a bordo"

Prós: "The plane is modern and staff were great!"

Prós: "Food/fast service"

Prós: "The plane was brand new and the crew very helpful!"
Contras: "I didn't like the "sandwich" which consisted of a bread with a small piece of ham inside (no cheese!) Very poor and tasteless."

Contras: "the flight changed schedule and I had to wait 8 hours in the connection instead of 3."

Prós: "The airplane"
Contras: "The delay and boarding"

Prós: "Smooth flight."
Contras: "While the plane was hardly full the seats were awful and overnight painful. I was served a sandwich which was moldy."

Prós: "Even for 3 hour flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.! Also... No attitude from the flight attendants like American Run companies. where grand ma gets nasty after she hears you have an accent and dare to ask for extra water...."

Prós: "Everything, really good company"
Contras: "Nothing"

Prós: "Timing"
Contras: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."

Contras: "They don't let you finish your meal. Please wait more time before taking away the meal tray. Thanks"

Contras: "The original flight was booked to dec 11th 2016 at 10:20am. On dex 9th at about 10pm i got a text message and email telling that my flight was rescheduled and asking me to call Avianca. So i did, and my new flight was booked to leave 2:18pm, arriving in Salvador at night. I asked for options, they offered me a flight at 6am and another at 8:30 am. I said that i would talk to my party and return the call, and we choose the 8:30 flight. When i called back, they said this flight had only 3 seats (we were a party of 6 adt, 1 chd and 2 inf). In the avianca site they were offering the flight for the whole party, but, of course, with a higher rate that i paid in june. The person said she coulndt book it for me, and i should call the SAC (client service) to try to solve the problem. I called the SAC and after 40min in the phone they were able to put everybody on the desired flight. I felt that they were trying to rebook us on a cheaper flight, letting the seats with highest fares to be sold to someone else. Since it was their fault the flight changing, i think it was a bad experience in my first flight with Avianca. Probably will avoid them in the future."

Prós: "My seat."
Contras: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"

Prós: "Glad to get a good meal. And free entertainment."
Contras: "Seat was a little hard after 4hrs."

Prós: "The crew was more attentive"

Contras: "Everything was fine except the lack of` air conditioning at boarding time"

Prós: "The Crew is well trained."
Contras: "They damage my luggage."

Prós: "Non stop flights"
Contras: "Prices are expensive"

Contras: "There wasn't blankets for all the passengers so I was freezing just because."

Prós: "Avianca is always nice people. very Respectful"
Contras: "it was very dissapointing that the airline changed the aircraft in two of my flights. first it was a B787 from Bogota to Sao Paulo, it was changed for a A330....and after they changed the A330 which was my flight to Lima from Sao Paulo for a A320 and it was very unconfortable for a long haul flight."

Prós: "I was able to stay in an aisle seat. The flighd didn't have much turbulence. The landing was very smooth."
Contras: "Flight atendants weren't much friendly. Boarding process took a lot of time to complete and during this time it was warm inside the airplane."

Prós: "Plame"
Contras: "Food, boarding process"

Contras: "There was no one in first class and they wouldn't let older people or pregnant women go there for more comfort. I think that is really greedy."

Prós: "Yo había ido al sanitario, cuando regrese ya habían repartido los jugos, la aeromosa muy atenta me llego a preguntar si quería jugo y me lo llevaron."
Contras: "Al momento de dar las instrucciones de seguridad, creo que los pasajeros prestan más atención y entienden más si hay alguien del crew al frente dando ejemplos de cómo hacerlo. Todo lo demás excelente!"

Prós: "Amazing an comfortable"
Contras: "Food"

Prós: "Got the destination pretty much on time."
Contras: "In seat entertainment, wifi and power."

Prós: "Everyone was amazing"

Prós: "Everything on time"
Contras: "Seat Comfort / food"

Prós: "The crew was rude. And yelled at least passages who asked for help"
Contras: "Better crew"

Prós: "super friendly crew and excellent service"
Contras: "seats that go fully flat in business class"

Contras: "The price for the flight ridiculous to high never again"

Prós: "they were super friendly and helpful"
Contras: "my luggage could have arrived with me"

Prós: "Easy to board"
Contras: "Better communication with the speakers"

Prós: "On time, service, the black woman who was part of the crew"

Prós: "Fast boarding"
Contras: "Food, silence on flighting, crew all the time make many rules all the night, and nobody sleeped."

Prós: "Same as previous flight; cabin crew was great"
Contras: "Dirty bathrooms, limited entertainment options"

Contras: "Bad food. Smells awful, cheap. Poor wine. Don't serve anything rather than bad food. They seem rather disorganized. Captain and copilot were okay. They landed the plane."

Prós: "Every thing was excellent"

Prós: "Crew"
Contras: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."

Prós: "The seats were so uncomfortable and impossible to sleep in. This is hardly worth the discount as you land so stiff and uncomfortable"
Contras: "Seat comfort and Design. Terrible for 9-hour flight. Plane configured to minimize bathroom space and maximize seats. Food entertainment and Liquor all cheap"

Contras: "I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much. The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks"

Contras: "I didn't have a seat from Panama to Sao Pablo, because they oversold"

Contras: "Poor costumer service . Luggage was wet . All of the clothes ruined"

Prós: "The boarding process was very efficient and the staff was both very sympathetic as well as helping. I had great flights with you, thanks!"
Contras: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"

Prós: "Crew"
Contras: "Seats"

Prós: "On time performance"
Contras: "outdated seats, video system, food"

Prós: "Excelente"

Prós: "Old plane with no technology. Flight attendants, 2 males, very unorganized and made you feel they were working at a stadium seling sandwiches. The lady besides me was travelling with all her family, a big group, and by mistake it seems that they ordered 2 gluten free meals. They needed only one. The attendant refused tongive the other lady a normal sandwich!!! He said, yoynare created an issue, now, you have to wait until we finish the service and we will see waht we can do ( we were on the row 6!!!) ant the end she accepted the gluten free because ahe was hungry. Unbelievable answer and zero empathy tonsolve the situation."
Contras: "The quality of service provided by your employees. You really need to work on trainig. Similar issues happened in the second flight. The attitude of Copa employees has been going down the hill in the las year or so."

Contras: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."

Prós: "The food and the first class seating"
Contras: "My luggage was lost"

Prós: "fast boarding nice and helpful crew"
Contras: "nothing"

Prós: "The crew was excellent"

Prós: "The seats were better than the last flight"
Contras: "Improve entertainment"

Contras: "air condition is too strong. Caught cold because of short of blanket"

Prós: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Contras: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."

Prós: "n/a"
Contras: "select a seat when you buy your ticket, and make sure you checkin and get your boarding pass as soon as possible."

Prós: "El servicio a bordo es muy buenos. Las personas muy buen trato"
Contras: "En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató"

Prós: "Comfortable seats. Boarding on time Good attention by crew Movies were so good"
Contras: "The red wine was vinegary"

Prós: "all the service"

Prós: "Yet to be found"
Contras: "Long flight with no breakfast, poor selection of movies"

Prós: "The crew and staff were wonderful and professional"

Prós: "The crew was super nice"
Contras: "Again, international flight, cold, no blankets offered. No wifi or charging stations."

Contras: "On time. Food okay"

Prós: "plane was comfortable"
Contras: "Flight attendants weren't polite"

Prós: "Everything went well. It was nice that the flight was not overcrowded and there was room to sit comfortably."

Prós: "Very nice people and customer service is great."
Contras: "Need some refreshing of planes interiors - that's why give more business."

Contras: "Checking our luggage and dealing with the personnel was very stressful. We will probably not fly with Copa again."

Contras: "Copa 302 dumped us at the LAX terminal's immigration processing area along with 500+ passengers. I'm guessing that passengers from 3 or 4 other flights just overwhelmed the immigration staff . It took us ( just the US citizens ) 1:05 to pass through. People in other categories too longer !!! Ed Villena"

Prós: "They were not as friendly as the LA crew but still enjoyed the flight."
Contras: "Flight Network after several emails in a foreign country we attempted to change the flight to a different day and not until a few days before the flight they told us it would $400/person. Not impressed with Flight Network and will NEVER book with them again."

Prós: "Airplane was clean, good entertainment choices"
Contras: "Unusual from Copa, the business class service was subpar. A rude flight attendant, and used glasses were left in our seats for almost the whole flight."

Contras: "Flight rerouted without plan. Crew totally unprepared, hostile to customers, horrendous customers service, on tarmac nearly three hours without water, etc., stranded all day at LAX unnecessarily, CREW NEVER DID SAFETY INSTRUCTIONS for additional flight, which is totally illegal!!"

Prós: "The boarding was good ,the aircraft welcome was a little okay. All my flight information was on time and excellent through the web site."
Contras: "They didn't have any meal for vegetarian person."

Contras: "Took off an hour late for no reason. Just sat on the runway watching planes take off. Made us not arrive back in DC until after 2am."

Contras: "More humane treatment. Honor diet request"

Contras: "I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned."

Prós: "No Crew."
Contras: "The flight was cancelled, never went."

Contras: "Seats looked older generation and configuration not great"

Prós: "Good crew"
Contras: "Seats way too cramped."

Contras: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"

Contras: "Seat comfort"

Prós: "Crew cordiality"
Contras: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."

Prós: "Foot rest in coach"
Contras: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Prós: "The crew that flew us there was great"
Contras: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."

Prós: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Contras: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"

Prós: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Contras: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Prós: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Contras: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."

Prós: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Contras: "More choices of TV shows to watch."

Contras: "Space!!!!"

Prós: "Good seat. Nice aircraft Helpful check in."

Contras: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."

Prós: "The worst flight in my life"
Contras: "Everything"

Contras: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"

Contras: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."

Contras: "TV at each seat"

Prós: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Contras: "It's a short flight, only water offered on board."

Prós: "no"
Contras: "everthing"

Contras: "more seat space and padding, no charge for soft drinks"

Prós: "The food and in-fight entertainment"
Contras: "Comfortable seats"

Prós: "That it took me from A-B"
Contras: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Prós: "Boarding and Check in was really good"
Contras: "The temperature of the plane was too cold. A bit warmer would have been better."

Prós: "Arrived on time"
Contras: "Business class seats too narrow on 767. Needs upgrade"

Prós: "Window seat & no one sat next to me"
Contras: "Customer service at baggage check in desk. Very very poor and slow"

Prós: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Contras: "If the passenger name was changed as requested and I would not lose the money."

Prós: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Contras: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"

Prós: "easy enough..."

Prós: "On board entertainment"

Prós: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"

Prós: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Contras: "It was great!"

Contras: "You have to pay for everything"

Prós: "Entertainment system"
Contras: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"

Contras: "Breakfast is too early, as soon as take off they serve. it should be before landing."

Prós: "It was very fast to board, and the landing was great"
Contras: "No entertainment, no free snacks"

Contras: "Desorganização do embarque e atraso na saída"

Contras: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"

Contras: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"

Contras: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"

Prós: "The seat"
Contras: "The food. Awful. Awful. Beyond awful."

Prós: "Good service by attendants. Good food."
Contras: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."

Prós: "Tryp Hotel at GRU"
Contras: "We should get some sort of refund. Just food and hotel is not enough"

Prós: "Gave good snacks"
Contras: "Annnouncements weren't clear in English or Spanish only in Portuguese"

Prós: "The food was really good. The service was good as well. The movie selection was very good."
Contras: "Economy seats are really uncomfortable for long flights, my knees suffered."

Prós: "The plane was clean, the flight was good with minimum turbulences."
Contras: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."

Contras: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."

Prós: "Nothing"
Contras: "Everything, I will never going to use this software anymore."

Prós: "Flight was late, lost my conection and gave me a flight for next day"

Prós: "Great service, very puntual, we even arrived early"

Prós: "Premium feeling to the flight"

Prós: "The crew was great"
Contras: "The disappointing issues were with the airport process."

Prós: "Exelent airline"

Prós: "It was clean and easy"
Contras: "Nothing really"

Prós: "T"
Contras: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"

Contras: "space"

Prós: "Planes on time."

Contras: "More information about discount to travel around the world"

Prós: "I was able to watch movies. The plane ride was smooth. No turbulence at all. Snacks were provided."

Prós: "Nice staff"
Contras: "Plane was late, missed connecting flight. Hotel for Mexico City was 2 star and small food voucher."

Prós: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Contras: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"

Prós: "service excellent,staff excellent."

Prós: "Food was good"
Contras: "Customer service not good...staff not accommodating"

Prós: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."

Prós: "Very comfortable. Good service in general."
Contras: "Limited snacks available throughout the flight, only nuts."

Contras: "Not organized enough. Had to rush to second flight because 1st flight was delayed"

Prós: "Everything but the screaming babies was great."

Contras: "3 hr delay...."

Contras: "They don’t give proper time for transit and unorganized airlines."

Prós: "Crew moved me and luggae to dry seat in front of plane."
Contras: "Cabin leakwd water on takeoff, soaking me! Condensation that affected many people."

Prós: "The soft seats & movie"

Prós: "The crew"
Contras: "The front desk staff"

Contras: "over booked flight"

Contras: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"

Prós: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Contras: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."

Prós: "Conforto das poltronas. Mesmo na area mais simples."
Contras: "Comida, pois nao da pra comer feijao preto no cafe da manha junto com omelete, sistema de entretenimento que nao funcionou por quase 3hs. A equipe tambem parecia nao querer atender os passageiros."

Contras: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."

Prós: "Landed safely :-)"
Contras: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("

Contras: "Transferring in Cancun is a terrible experience."

Contras: "I will never fly with this airline again. I missed my original flight so they cancelled all of my flights without my permission and resold my seats. Talk about making an easy $2k without doing absolutely nothing. I paid for another flight to get to Mexico to fly to el salvador when they told me that they cancelled everything. Now I am stranded in Mexico on Christmas and they don't care."

Prós: "I️ likedthe attention of the flight attendants in flight"
Contras: "The check in at the counter was a nightmare. While we had checked in online already we had to wait in line for over 2 hours! We arrived at the airport and got in line right away. They started calling people’s flights that were leaving in less than 20 mins and that’s when everything became a nightmare. Everyone was so disorganized and people that were leaving in less than 20 mins were put on a different line. The line we had been waiting on was put on hold but the line next to us was not so now we had to wait for all the people (which was about 70) to get checked in. As my patience ran out i went up to the counter and tried to just get my bags checked so we can be on our way to our gate and of course i get the answer that i have to wait because i still have enough time (our flight was leaving in 40 minutes). then they brought a supervisor over to tell me the same thing- there was absolutely no help. By the time we were able to go on to our gate we had exactly 20 mins until our flight left. Very unacceptable. It looked like it was everyone’s first day at work and no one knew what they were doing. we fly delta all the time and i know Aeromexico now works with delta but they need a lot more training on what customer service is all about"

Contras: "Horrible service. Connecting flight ran late causing me to miss my connection to San Francisco and the "connection desk supervisor" blamed me for his companies short comings and tried to charge me $500 to re-book. Ha, I wouldn't give AeroMexico another cent. Garbage establishment, can't believe Kayak does business with such a low end partner."

Prós: "U can watch movies for free"
Contras: "Plane was dirty"

Prós: "Crew was nice"
Contras: "Boarding was super unorganized everyone was all over the place."

Contras: ". . . because of delays. Cannot comment but see above."

Contras: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."

Contras: "the second part departed late ...."

Contras: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."

Prós: "Nothing."
Contras: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"

Prós: "everything"

Contras: "Lack of information which caused delays to board."

Prós: "Good legroom"

Prós: "Amazing airline ! Great everything."

Prós: "Great staff and comfortable aircraft"

Prós: "Headphones, meal, and a charging USB location was provided. Flight attendants were very attentive to us."
Contras: "I didn't like on my way back home the second I walked in I felt nauseated due to the bad odor. Smelled like urine and athlete feet, I was sick to my stomach."

Contras: "Late and no communication"

Contras: "It would be good to include fruits in the menu"

Prós: "Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members"

Contras: "If we boarded and left on time"

Prós: "The crew was nice"
Contras: "They need sub titles for the movies for deaf people !!!and they need to work on there social distancing way more smh delta has no one sitting in the middle seats but American Airlines just packs the whole plane out! Smh"

Prós: "Flight"
Contras: "Boarding"

Contras: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."

Prós: "Flight attendants were great. Friendky,.; Had the holiday spirit!"

Contras: "We left an hour late ."

Prós: "That the flight ended"
Contras: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."

Prós: "I liked that I got to philly"
Contras: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."

Prós: "Sears are still too narrow."
Contras: "I wish I could of finished my movie !!!"

Prós: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Contras: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."

Prós: "The crew and plane was great"
Contras: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"

Contras: "Better customer service, better customer experience, no delays"

Prós: "The crew was fantastic. The weather was terrible and the pilots crafted an excellent landing. Flight attendant was hilarious!!"

Prós: "It was quick and easy to get from point A to B with no problem with good complementary options."

Prós: "The jet"

Prós: "good"

Prós: "On time, clean airplane"
Contras: "Boarding system very odd"

Prós: "That I had no issues. Timely, staff accommodating, area cleaned."
Contras: "Had no concerns..."

Prós: "New Plane interior"

Prós: "The crew members had a good attitude, pilot in particular"
Contras: "Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home."

Prós: "The crew was very nice and helpful."

Prós: "Boarding was a breeze and crew was friendly."
Contras: "Seats didn’t recline, TVs didn’t work, and no WiFi available."

Prós: "Nothing"
Contras: "Awful boarding and baggage policies"

Prós: "Only thing I like we got here early."
Contras: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"

Prós: "Free Wi-Fi"
Contras: "The crews aren’t very kind. Average service."

Prós: "Came around a few times with drink service. Friendly crew"

Contras: "Past was dry... It was the first time but changed my experience"

Prós: "Movie was the only positive side of the trip. Cramp seats."
Contras: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."

Prós: "It was fine. Nothing extraordinary, just solid and fine"
Contras: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"

Prós: "My flight is tomorrow"

Prós: "Fast boarding"
Contras: "Uncomfortable seats, no entertainment at all, no even TV."

Prós: "It got me there safely without delays."
Contras: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."

Prós: "Crew were relatively friendly"
Contras: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"

Prós: "Priority boarding."
Contras: "Food is horrible at AA, in special breakfast!"

Contras: "Staff were so rude"

Prós: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Contras: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."

Contras: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"

Prós: "Great movie selection and beautiful plane!"

Prós: "everything on travel is good."

Contras: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."

Prós: "They have a huge selection of movies"
Contras: "They do not have gluten free options"

Prós: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"

Prós: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Contras: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."

Prós: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Contras: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."

Prós: "Check-in went fairly smoothly."
Contras: "Crew (stewardess' were quite crabby)."

Prós: "The leg room in first class."
Contras: "Meal was not good."

Contras: "Ticketing agent was rude"

Contras: "Do not bring blankets!! And the staff not nice"

Prós: "Flight was early both ways. Pleasant experience"
Contras: "N/a"