Everything was good. We had One drink plus one snak and one coffee during the flight.
O avião está Velho e sujo, mas a tripulação é excelente. A chegada em Lisboa é sempre caótica, desembarque pela pista e imigração lotada.
The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
Entretenimento estava abaixo do esperado.
Contras: "Não vejo risco na reintrodução dos alimentos."
Prós: "A tripulação da Azul não tem igual. Você já sabe, mas não custa lembrar."
Contras: "A Azul é a melhor cia do Brasil"
Prós: "Embarque super rápido e eficiente."
Contras: "Poderiam servir café nos vôos."
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Contras: "Uma excelente experiência viajar pela Azul. Super recomendo"
Contras: "Nosso voo atrasou 5 horas e perderiamos uma visgem internacional por isso, porém nos encaixaram em outra cia aérea. Ficamos satisfeitos"
Prós: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Contras: "The plane was very cold!"
Prós: "Tripulação excelente"
Contras: "Opções de snack na ida"
Prós: "A infraestrutura do avião e serviço oferecido."
Contras: "O preço"
Prós: "Very clean airplane and excellent crew"
Prós: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Prós: "Same comments as before: comfortable airplane, good food and friendly crew."
Contras: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Prós: "Azul airlines the best !!"
Prós: "The crew was amazing"
Contras: "Atraso de 50 minutos"
Prós: "I arrived safely and so did my bags"
Contras: "The delay of over an hour"
Contras: "Minha mala não chegou ao destino, estou fora de casa apavorado!"
Prós: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Contras: "Definitely the food. Pretty tasteless and unappealing"
Prós: "Gosto muito de viajar com a Azul"
Contras: "Faltou o meu lanchinho favorito, o de queijo, kkk"
Prós: "Eu cheguei em São Paulo."
Contras: "O voo atrasou e além disso estava MUITO calor dentro da aeronave."
Prós: "Cordialidade do atendimento, tanto no despacho de bagagem, embarque quanto da tripulação."
Contras: "No embarque eu acho que a divisão das categorias pode ser mais eficiente e lógica."
Contras: "Embarque pode melhorar"
Prós: "Friendly crew, most spoke at least some English"
Contras: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Contras: "I was charged for luggage and I wasn’t given the option to purchase luggage while booking the flight"
Contras: "Comida - preferível vender que servir aquilo que a azul serve"
Contras: "Fomos enganado pela equipe de do aeroporto. Quando fui despachar a bagagem, eles elevaram que a aeronave seria trocada e poderíamos a conexão. Mas tinha um amigo meu no mesmo voo e ele embarcou normalmente e chegou no horário estimado. Uma safadeza da equipe de Porto Alegre."
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplesmente a melhor."
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplicidade a melhor."
Prós: "Da tripulação"
Contras: "O entretenimento"
Contras: "Ar condicionado não funcionava enquanto aeronave estava no solo. Como atrasou mais de 40 minutos, ficamos “assando” e esperando a decolagem."
Contras: "Tudo é nota 10"
Contras: "Sinal Wi-Fi para utilização do AzulPlay estava muito fraco. O vídeo travava o tempo todo. Não foi possível utilizar o app."
Contras: "Atendimento excelente, minha filha que é menor viajou sozinha e foi muito bem assistida. Feliz com a companhia. Poderia ter wifi na aeronave."
Contras: "Demora e muito calor dentro do finger para o embarque. Além distraído de 40 minutos na chegada"
Prós: "Tripulação e pilotos"
Contras: "Atraso de 2 horas"
Prós: "We arrived safely."
Contras: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."
Prós: "Profissionais atenciosos."
Prós: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Contras: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Prós: "Tv ao vivo."
Contras: "Ficar 1 hora dentro da aeronave após o pouso, para desembarcar em guarulhos."
Prós: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "It would have better if the flight wasn’t 5 hours late."
Contras: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Friendly staff On time"
Contras: "Seats (legs)"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Contras: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Prós: "Friendly Crew , modern and spacious aircraft B777"
Prós: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Contras: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."
Prós: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Contras: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Prós: "The flight attendants were professional and helpful."
Contras: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "choice of movies were very bad"
Prós: "Nothing remarkable"
Contras: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Prós: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Contras: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Prós: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contras: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Contras: "Staff not very friendly. Very small seat. Worn out plane."
Prós: "It reminds me of school dinners"
Contras: "Bland, over cooked No thought into the presentation or flavour"
Prós: "not enough room, everything hastily delivered"
Prós: "good entertainment system, modern aircraft , friendly and competent crew"
Contras: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Contras: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Prós: "Overall good"
Prós: "Smooth, on time flight"
Prós: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Contras: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Prós: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Contras: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Prós: "Great entertainment system"
Contras: "Leg room space was a bit restricted compared to what I am used to"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Contras: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Contras: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Prós: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Prós: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Prós: "Painless flight"
Contras: "No bottles of water for economy flyers"
Prós: "Food was great."
Contras: "No USB. Entertainment was so-so."
Well I just slept when I got on board and woke up when they said we’ll get down in 20-25 mins! That was my best sleep on a flight 😅
Wheelchair assistance was horrible in Detroit. When told, after check-in, to go to the access area, we were informed we were third in line. The 2 in front had been waiting over half an hour. We thought there would miss our flight if we waited. So that did not happen. On return, there was absolutely no assistance, or of its prospects whatsoever. If you need special assistance, forget Delta. .
Prós: "Crew was attentive , quiet flight"
Contras: "More food choices"
Prós: "The flight between Dothan and Atlanta was hot both ways - several guys were drenched in sweat by the time we got to ATL (which unfortunately is usually transferring for a longer flight elsewhere)..."
Contras: "If the Delta gate agent makes a change, make sure you get a printout of the changes... Our gate agent told us she had corrected a earlier problem (created when Delta changed our flight 2 different times within the month before our flight) and really created a mess with our seats on board, luckily one of the flight attendants was walking by when the gate agent told me and my daughter that she had moved us to the same row... Since, she has then given away our original seats... SMH..."
Prós: "The little food packets were cool and convenient."
Contras: "Cabin too cold and poor snacks so 1980’s."
Contras: "The cabin was a little cool for me during at least half of the flight"
Prós: "Seat comfortable and the seatbelts actually fit!"
Contras: "Nothing relly"
Contras: "O espaço entre as poltronas"
Contras: "Crew was unfriendly and flight was 2hrs delayed"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Good Crew. Landing was very smooth"
Contras: "line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "Crew was great."
Contras: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Contras: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Contras: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Prós: "The crew was amazing! The seat was comfortable."
Contras: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Contras: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Contras: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Prós: "Crew was awesome. Very friendly."
Contras: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Prós: "It was early arrival"
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "Typical Delta efficiency and comfort."
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Contras: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Contras: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "On time"
Contras: "Small air craft"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "I love it when there is a TV screen at my seat."
Prós: "Staff very courteous and professional"
Very disappointed. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen from our checked bags. A 12 hour travel turned to more than 30 hours! Do not recommend LATAM to anybody else.
Poderia permitir escolher assento em algum momento
A experiência foi excelente porque optamos por fazer upgrade de classe e a viagem foi muito confortável.
Vôo tranquilo e dentro do tempo
Atualmente existe a possibilidade de preparar a documentação para a viagem com antecedência, de modo a ganhar tempo nos processos de check in e embarque. A Latam até que tem uma tentativa de automatizar previamente esse processo, mas não funciona bem. Aceita apenas arquivos em PDF, mas o formulario Anvisa não tem versão PDF (apenas e-mail).
We bordered at 408pm Monday on time from Medellín to Bogota but when on the plane we sat on the runway from 420 to 700pm.. they never let us off the plane judt said logistical issues. I had a connecting flight to Quito Ecuador from Bogota the same say at 748pm. We landed in Bogota at 815pm missed my flight. I was told to call my provider Kayak.com ans Kiwi.com No replies until 7hrs later. In which they denied the plane even left the terminal as they said it was canceled but hey I have photos and sent them and they still couldn't belive it. So I sent proof and now they argue with me about waiting 3 months for repayment of the connecting flight. I've spoken now 25 agents all differnt names all giving differnt information. Never seen a company in 37 years be so unprofessional
Lost my bags and had no answer for it
They didn’t give any food so I was starving in the end of flight and one of the flight attendants wasn’t polite with passengers.
I like the staff! They were friendly. The food was scarce and they took for ever since they start serving it until I got it. Only four flight attendants were distributing it for the entire plane.
Tripulantes atenciosos e educados
O voo de BH x RJ foi bem organizado sem intercorrências absolutamente pontual!!
Comida ta proibida , faltou entretenimento, mas eu tinha , entao ok
Aviões estão velhos, barulhentos.
O que mais gostei foi a cordialidade e prestatividade da tipulacao O que pode ser melhor: entreterimento e conforto
Não vejo sentido em etiquetar uma bagagem em um Totem se a mesma será pesada no checkin.
Voltar a ter serviço de bordo, mais espaço entre as poltronas
Prós: "Pontualidade e cordialidade"
Contras: "Problemas de espaço, por conta do meu tamanho, mas nada demais"
Contras: "Mais espaco"
Prós: "Somente do ckek in"
Contras: "Maior cuidado com as medidas nesta pândemia..Tive muito medo de estar a bordo com a aeronave lotada"
Prós: "Tripulação prestativa e simpática"
Contras: "Aeronave antiga, configuração de assentos ruim, sem tomadas ou telas para os passageiros."
Prós: "Rapidez no embarque e organização"
Contras: "Entretenimento no voo. Não tinha."
Prós: "the crew was really nice! there is not enough space for legs!"
Contras: "if they could not charge extra for the checking bags!"
Prós: "Good seat space, comfortable, on time arrival"
Contras: "The food was ok, not great. The plane was Very cold!!!"
Prós: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Contras: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Prós: "Tripulação tranquila."
Contras: "O lanche."
Contras: "Só elogiar neste espaço. Não anotei nome do comandante do vôo, mas foi excelente. Pousou o avião de maneira muito suave, pela primeira vez não senti impacto ao tocar a pista. Parabéns piloto e equipe."
Prós: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Contras: "More choices of TV shows to watch."
Prós: "The flight was canceled and Latam did nothing to help get me on a new flight."
Contras: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Contras: "Espaço entre as poltronas"
Prós: "The worst flight in my life"
Prós: "Airport (AEP) was nice, plane and crew were good."
Contras: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Prós: "O embarque aconteceu de maneira rápida e o voo saiu no horário."
Contras: "Conforto entre acentos é ruim, e a não opção de troca de acento durante o check-in a não ser pagando pela troca, mesmo para acentos padrões é ruim, principalmente para quem viaja acompanhado."
Prós: "O embarque foi rápido e a decolagem aconteceu no horário."
Contras: "Espaço entre os acentos. Não poder escolher o acento durante o check-in, é ruim."
Contras: "Embarque pelo finger."
Prós: "the crew was realy great and everything was very good."
Contras: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Prós: "On time, good crew"
Contras: "Plane was older than most"
Prós: "O assento era confortável."
Contras: "Faltou um lanche de cortesia."
Contras: "Poltronas desconfortáveis. Comidas caras."
Contras: "Nenhuma comida ou serviço de bordo, apenas água."
Contras: "The Wamos airlines really bad plane, no tv working."
Contras: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."
Prós: "The food and in-fight entertainment"
Contras: "Comfortable seats"
Gostei do voo de tudo. Por mim tudo ok
I liked the sandwich. The new seat is not very comfortable
Nao havia cortina.. viagei 2 horas com o reflexo do sol no meu rosto. A tomada USB nao funcionava o que nao permitiu usar o entreterimento. A poltrono a minha frente estava reclinando mais que o permitido, me deixando muito desconfortável durante o voo. Viajo muito pela Gol, com certeza este foi o pior voo que tive Tripulacao foi atenciosa, porém nao tinham o que fazer
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
organização da gol com embarque em porto alegre foi boa. Aeroporto bonito e confortável. A gol poderia oferecer uma bagagem despachada grátis, acho que seria um grande diferencial em relação a concorrência.
Voo atrasou 25min, nem todas aeronaves têm serviço de entretenimento a bordo
Infelizmente, a Gol quase nunca usa fingers no aeroporto SDU. Isso é cansativo porque o transporte do embarque até a aeronave é feito por ônibus.
Voo tranquilo e sem problemas! Foi pontual e não houve atrasos
Atraso de 4 horas no voo. E ainda nos pediram para despachar as malas de mão mas o voo estava lotado.
I was forced to fly on Copa rather than Avianca because they did not have any other flights to Bogotá. How is it possible that a Colombian airline could not offer another flight to the capital city of Colombia? Ridiculous
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Prós: "A tripulação muito prestativa, educada e atenciosa."
Contras: "Havia muitas crianças a bordo e também um cachorro. Incomodaram muito com gritos, latidos e choros."
Contras: "Horário de partida atrasou 20min."
Prós: "Very easy process of boarding, flight and leaving the plane."
Contras: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Contras: "Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that (Gol could simply return our money back)."
Prós: "Great crew & comfortable seat"
Contras: "Changed departure gate without mentioning the gate change."
Contras: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Prós: "Very efficiently run"
Contras: "Avoid delays and communicate better about the delays"
Contras: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Contras: "I had two USB chargers at my seat, but neither worked :("
Prós: "Crew was helpful and charming. 10 out of 10."
Contras: "Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area."
Prós: "O lanche não foi Mãe Terra e isso é muito bom."
Contras: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Prós: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Contras: "nothing crosses my mind now."
Prós: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Prós: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Contras: "The little crackers they serve taste like cardboard."
Contras: "The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing."
Prós: "On time Had a hard time trying to check in online. Crew was extremely helpful"
Prós: "Flight on time"
Prós: "Tripulação muito simpática e prestativa"
Prós: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Contras: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Prós: "Nada em especial"
Contras: "Refeição ausente, embarque confuso, atraso no embarque e no voo"
Contras: "Nada pra reclamar."
Prós: "Great comfortable seats."
Prós: "On time"
Prós: "O conforto e espaço dentro do voo."
Contras: "Detestei ficar perto de crianças choronas e minadas que ficam gritando, além de ter uma pessoa atrás de mim com um cão. Eu sou alérgico, portanto ficar confinado durante o voo com um animal próximo foi muito ruim."
Prós: "The space between sits in the airplane"
Contras: "The timing"
Contras: "Este vôo tem atrasado sempre."
Contras: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Contras: "The trip was awesome, Rio is a wonderful city, extremely hot but a beautiful city"
Prós: "Internet a bordo e conforto"
Contras: "More efficient check in. Long wait at gate."
Prós: "Aeronave com aparência de nova, limpeza , pontualidade e simpatia da tripulação."
Contras: "Preços mais acessíveis da alimentação e maior disponibilidade de programas gratuitos na internet."
Prós: "The trip is very fast"
Contras: "I sleep in few time"
Prós: "O assento era confortável, a tripulação simpática, não usei entretenimento nem comi nada, por opção mesmo. Foi tudo no horário e bem tranquilo."
Contras: "No momento não tenho nada a acrescentar"
Prós: "educação da tripulação"
Contras: "Aeronave atrasou e é bem barulhenta, aparenta ser antiga."