Encontre passagens aéreas baratas de Porto Alegre para a Europa

Prós: "they change the gate last min"
Contras: "Should advise the passagers better"

Prós: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Contras: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."

Contras: "During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers"

Prós: "p"

Prós: "Embarque super rápido e eficiente."
Contras: "Poderiam servir café nos vôos."

Prós: "extremely considerate crew. Courtesy necessaire pack. very clean plane"

Contras: "Nosso voo atrasou 5 horas e perderiamos uma visgem internacional por isso, porém nos encaixaram em outra cia aérea. Ficamos satisfeitos"

Prós: "Pontualidade."

Prós: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Contras: "The plane was very cold!"

Prós: "Tripulação excelente"
Contras: "Opções de snack na ida"

Prós: "Infraestrutura do avião e serviços oferecidos."
Contras: "Preço da passagem"

Contras: "The food"

Contras: "The food"

Contras: "Bad size almost became a problem... bins are very small"

Prós: "Conforto espaço Azul Mais"
Contras: "Mais cuidado com as bagagens. Crianças deveriam participar da pontuação Azul Mais."

Contras: "Atraso de 50 minutos"

Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."

Prós: "Azul is always amazing in terms of service!"
Contras: "The price!"

Contras: "Minha mala não chegou ao destino, estou fora de casa apavorado!"

Prós: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Contras: "Definitely the food. Pretty tasteless and unappealing"

Prós: "Polite and friendly crew. Comfortable seats, new plane."
Contras: "Definitely the food could be better. It was tasteless."

Prós: "free-snack is good"
Contras: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."

Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"

Contras: "The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal."

Prós: "atenciosos"
Contras: "lanches"

Contras: "Very narrow seats"

Contras: "Fui de executiva e só tinha frango para eu e minha esposa comermos. Já tinha acabado as outras opções. O vinho que pedi no cardápio não tinha. Parece piada !"

Contras: "Viagem fantástica, o horário é respeitado e alimentação é ótima. Só falta servir leite ou chocolate"

Contras: "Sempre as cadeiras podem melhorar. Declinar mais"

Contras: "Embarque pode melhorar"

Contras: "A tripulação não me Esperou mesmo eu tendo Chegado com 25 min antes da decolagem"

Prós: "Friendly crew. Spoke some English for the most part."
Contras: "Only food for purchase"

Prós: "Mehor companhia,tudo perfeito"
Contras: "Nda,foi tudo de bom."

Contras: "A refeição a bordo."

Prós: "My seat 28H didn't recline"

Prós: "O assento poderia declinar melhor"
Contras: "Quando fazer Chen dar opção de não pagar pois as passagens são tão caras."

Contras: "Fomos enganado pela equipe de do aeroporto. Quando fui despachar a bagagem, eles elevaram que a aeronave seria trocada e poderíamos a conexão. Mas tinha um amigo meu no mesmo voo e ele embarcou normalmente e chegou no horário estimado. Uma safadeza da equipe de Porto Alegre."

Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplicidade a melhor."
Contras: "Nada"

Prós: "Da tripulação"
Contras: "O entretenimento"

Contras: "More recent movies on board"

Contras: "Falta equipamentos de serviços"

Prós: "Pontualidade"
Contras: "Conforto"

Prós: "Good food, good plain condition, good entertainment"

Contras: "Sinal Wi-Fi para utilização do AzulPlay estava muito fraco. O vídeo travava o tempo todo. Não foi possível utilizar o app."

Contras: "Demora e muito calor dentro do finger para o embarque. Além distraído de 40 minutos na chegada"

Prós: "Best airline in Brazi"

Prós: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Contras: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"

Prós: "Tv ao vivo."
Contras: "Ficar 1 hora dentro da aeronave após o pouso, para desembarcar em guarulhos."

Prós: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"

Contras: "Friendlier crews"

Prós: "Yes, Very good"

Prós: "Perfect"
Contras: "Nothing. Flight was amazing"

Prós: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contras: "Nothing,just the seats. Cleanliness was perfect"

Contras: "Klm is the best, even on a 40min they served small breakfast."

Prós: "The crew was very kind"

Prós: "Impressive service... amazing crew, very friendly and professional"

Prós: "Crew good and seat OK but not exceptional for business class"
Contras: "Food was average - main course could have been better. Range of movies ok but not great"

Prós: "The crew."
Contras: "The time between flights."

Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."

Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"

Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."

Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."

Contras: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Prós: "Excellent crew, good food & movie selection."

Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."

Prós: "Nada."
Contras: "Tudo tem que ser melhorado"

Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Prós: "Fantastic gate agents!"
Contras: "The food was terrible."

Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."

Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"

Prós: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Contras: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Prós: "Refeições de alto nível"

Prós: "Seat was comfy and spacious for economy class"
Contras: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Contras: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Prós: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Contras: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Prós: "General flight journey"

Prós: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Contras: "Acomodação na área econômica, espaço entre as poltronas."

Prós: "Good for both."
Contras: "Bigger seats."

Contras: "Delays, took my hand luggage into the hold,"

Prós: "Filmes à disposição"
Contras: "Comida"

Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."

Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"

Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"

Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"

Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"

Contras: "No reading light in my seat..."

Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"

Prós: "Everything OK"

Contras: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Prós: "Nice people and good service"
Contras: "Not much"

Prós: "Friendly hostesses"
Contras: "Flight was delayed 3 hours"

Prós: "Tripulação"

Prós: "Arrieved on time!"
Contras: "Dem entretenimento"

Contras: "Ter que caminhar muito no chegada ao Galeão"

Prós: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Prós: "Efficient crew"
Contras: "Long, slow line at check in. Not many new movies or tv shows"

Prós: "Crew was great, very nice"
Contras: "Not enough legroom"

Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Prós: "Atenção do atendente no aeroporto de Navegantes."
Contras: "O voo foi tranquilo e tive toda a atenção, mas tivemos problemas pois o nosso nome não constava na lista do voo. No aeroporto tivemos a maior atenção para resolver o problema."

Prós: "Pontualidade."

Prós: "Educados e atenciosos."
Contras: "Foi td bom."

Prós: "Tripulação bastante solícita, do entretenimento e boas luzes de leitura."
Contras: "Assentos muito próximos um ao outro, desconfortável pra gnt cm 1.80m."

Contras: "Eu poderia ter conseguido ir viajar. Recebi o bilhete na madrugada e tive que comprar outra passagem. Péssimo atendimento da Kayak.... NUNCA MAIS"

Prós: "Sim, tudo muito bom"

Prós: "Tripulação prestativa e simpática"
Contras: "Aeronave antiga, configuração de assentos ruim, sem tomadas ou telas para os passageiros."

Prós: "I never flew to Rome because of LATAM!"
Contras: "Flying home"

Prós: "Tripulação"
Contras: "Tudo"

Prós: "Assento desconfortavel"
Contras: "Assentos mais confortaveis"

Prós: "Foi tudo como esperado ou padrão, nada que foi estupendo para ressaltar."
Contras: "deixar todas empresas aéreas cientes do pacote de bagagem extra que foi pago para você não ter de pagar novamente as pressas na hora do embarque. Foi o que ocorreu com a LATAM em Aracaju."

Contras: "the cabin and seats are old and seems dirty"

Prós: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Contras: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"

Contras: "Só elogiar neste espaço. Não anotei nome do comandante do vôo, mas foi excelente. Pousou o avião de maneira muito suave, pela primeira vez não senti impacto ao tocar a pista. Parabéns piloto e equipe."

Prós: "Pontualidade"
Contras: "Espaço entre as poltronas"

Prós: "The worst flight in my life"
Contras: "Everything"

Prós: "Gentileza da equipe de check-in e tripulação, conforto da classe executiva."
Contras: "Desembarque remoto é sempre mais lento."

Contras: "The landing was a bit rough!!"

Prós: "Crew was friendly. First class seats fully reclined."
Contras: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"

Prós: "Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable."
Contras: "Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available."

Prós: "Puntualidad"

Prós: "Tripulação show!"
Contras: "nao tinha comida suficiente para todos os passageiros no voo em horário de almoço, a lojista pisou na bola"

Prós: "Quick check in online"
Contras: "Plane was 2 hours late taking off and we missed our connecting flight."

Prós: "Assento confortável."
Contras: "Já expressei. Abrs"

Contras: "It was good"

Prós: "Estou vivo!"
Contras: "Alimentação cara!"

Prós: "Cheguei vivo."
Contras: "Comida ser fornecida sem custo adicional."

Prós: "plane"
Contras: "baggage delivery"

Contras: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"

Prós: "O atendimento no balcão. A atendente foi muito cordial e resolveu imediatamente minhas questões."
Contras: "O lanche oferecido. Estava muito seco"

Prós: "Tripulação muito gentil."
Contras: "Aeronave mais velha, não funcionavam nenhuma das opções para carregar o celular os nossos assentos e o sistema de entretenimento igualmente muito velho. Um banheiro ficou interditado parte do voo por algum uso inadequado mas a tripulação resolveu assim que possível. o avião precisa renovação"

Contras: "Espaço"

Contras: "more seat space and padding, no charge for soft drinks"

Prós: "The crew was awful, they did not let me board my flight despite me getting there at a reasonable time."
Contras: "They could have let me board my flight. I missed my international flight because of this and had to pay a heavy fee."

Prós: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Contras: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"

Prós: "That it took me from A-B"
Contras: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Contras: "The temperature should be a bit warmer"

Contras: "Pane no motor da asa esquerda logo após a decolagem, necessitando fazer um pouso de emergência em Guarulhos. Após isso ficamos 2h aguardando outra aeronave."

Prós: "O capuchino de chocolate"
Contras: "Não atrasar tanto. Atrasou muito na saída de porto"

Prós: "Tripulacao e atendimento"
Contras: "Assento, duro e apertado na business... LATÃO"

Prós: "Não ocorreu atrasos."
Contras: "Escolha de assentos sob pagamento, despacho de bagagem sob pagamento, sem oferta de lanches"

Contras: "Os bancos são muito próximos um do outro e não tem espaço para a perna"

Prós: "O atendimento do pessoal. Desde o balcão de check in até a tripulação. A comida."

Prós: "Flight"
Contras: "U have to pay for everythings"

Prós: "Brasil não poderia permitir uma empresa dessa operar."
Contras: "Tudo."

Prós: "I LIKE EVERYTHING ON THE FLIGHT"

Prós: "Muito atraso sem nenhuma satisfação"
Contras: "De nada além de me mudarem de voo sem aviso nenhum"

Contras: "2 banheiros deixaram de funcionar logo no início do vôo."

Contras: "Não ter lanche"

Contras: "Demoramos muuuuito para sair de GRU, ninguém informou o que estava acontecendo e o serviço LATAM play estava indisponível!"

Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."

Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."

Prós: "The seats are comfortable.nice leg room."
Contras: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."

Prós: "Comida ok. Embarque ótimo."
Contras: "Muito apertado. Algumas turbulências e tripulação não muito simpática."

Prós: "The flat bed"
Contras: "The Captain made loud announcements waking you up"

Prós: "Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos."
Contras: "Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe."

Prós: "There is nothing to like about the flight"
Contras: "There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it."

Contras: "Voo cancelado, sem aviso prévio"

Contras: "Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income"

Contras: "Grab business class upgrade offer - worth every penny."

Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"

Prós: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Contras: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"

Prós: "Cordialidade da tripulação, aeronave nova é muito confotavel"
Contras: "Banheiros não dão conta quando o avião está lotado. Filas"

Prós: "A atenção da tripulação"
Contras: "O entretenimento no avião, muito limitado."

Contras: "O voo foi cancelado por atraso. Fui encaminhado à Madri direto de Lisboa com um atraso de quase 2 horas"

Prós: "Space in the cabin"
Contras: "Language included"

Prós: "Great flight"
Contras: "All great"

Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."

Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"

Prós: "Preco"
Contras: "Assento muito apertado"

Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"

Prós: "Organizado e no tempo correto."
Contras: "Conforto dos bancos."

Prós: "Tudo 100%"
Contras: "Tudo 100%"

Contras: "Tudo 100%"

Prós: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
Contras: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."

Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."

Prós: "Tudo"
Contras: "Estar tudo 100%"

Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."

Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."

Prós: "Nothing"
Contras: "Better service, comfy seats with recline and entertainment"

Prós: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Contras: "Full airline policies up front."

Prós: "Assento confortável, aeronave nova e sistema de entretenimento ótimo"
Contras: "O voo de SP atrasou devido a problemas mecânicos e para a conexão havia uma espera de mais de 6h. Nos deram somente um voucher para comer sem oferecer nenhum tipo de conforto"

Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"

Contras: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"

Prós: "First time flying with TAP PORTUGAL and it was a great experience"

Prós: "Atendimento."
Contras: "Avião muito apertado. Sujo. Sem opção de entretenimento. Atrasou bastante sem qualquer comunicado. Embarque caótico."

Prós: "The tripulation are very nice people. The food is better last year. Is good."
Contras: "The space between seats are small."

Contras: "Everything was good"

Prós: "O serviço de bordo e a organização."
Contras: "A espera para o embarque."

Contras: "Poltrona pequena, não carrega o celular, desconfortável."

Prós: "Comida e conforto"

Prós: "Staff was pleasant, nothing special"
Contras: "Food was mediocre and cold except for the major hot dish. Lights were on almost all night in cabiaudio and video were subpar or nonexistent. Staff explained it was an old plan Seats were okay for short fight but not comfortable for long flight"

Prós: "Pontualidade"
Contras: "Não tem opção de entretenimento via app"

Prós: "Embarque rápido. Tripulação cordial. O almoço tava excelente"
Contras: "Atendimento no check-in extremamente demorado. Eu queria fazer upgrade e não tinha ninguém no balcão da TAP pra atender. Tive q esperar minha vez na fila gigantesca da econômica. Assento nao fica flat bed. Entretenimento não era on demand. O café da manhã foi mto fraco."

Prós: "Tripulação educada."
Contras: "Encosto com pouca inclinação ."

Prós: "Tripulação simpática e com ótima apresentação"
Contras: "Sistema de mídia inexistente! Não tinha opção de filmes, apenas tv e mesmo assim com PÉSSIMA qualidade de imagem (quando tinha imagem e não apenas som). Por sorte viajo com meu Kindle! A gerente do guichê do GIG é totalmente despreparada para o cargo, decepcionou muito no check in quando informei que tinha adquirido bilhete com bagagem e na hora no sistema deles dizia ué não tinha. Tive que pagar para depoispleitear... desgaste desnecessário! O voucher de confirmação da passagem não indica quantidade de bagagem (quando tem ou não), logo, eh importante ficar esperto para não ter desagradáveis surpresas. Alimentação ruim! Assento é pouco acolchoado quando comparado com Air France e outros, por exemplo."

Prós: "The fact that it was a direct flight."
Contras: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."

Prós: "Simpatia da tripulação"
Contras: "Estava frio demais dentro do avião!"

Contras: "Não gostei da demora e da falta de organização na hora do embarque e do avião, que é muito antigo. Acho que o principal ponto negativo foi o entretenimento: a tela era de má qualidade, a programação ruim e não havia a opção de escolher o que se queria ver e em que momento. A comida também poderia ser melhor."

Prós: "Easy to get on board"
Contras: "Just it was delayed"