Hotéis em Zurique

the service was very good and very good location and the room size is very good also

smoking area house keeping is too early

A refund of the Sunday night. I needed the room but two nights earlier. They would not edit reservation to October 7 instead of October 9. They were not full either night. Bad taste. I run a tour opaerator business. Refund policy. See above

Location was very good. Food served was very good with friendly service. I was very happt to stay there.

room was ready only at 15 30

the interior design for the same price one can stay 3 or 4 nights in a similar hotel in any other european country

The breakfast is too simple.

not much very expensive for what we received, and the staff were not helpful at all

location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.

Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).

it is conveniently located, but rather old, albeit well maintained no decent parking facility

reception amability

Free breakfast The Kayak confirmation number was supposedly missing a digit for their system so we had to wait around for over an hour before getting into our room. When we got up to our room the sleeper sofa was pulled out which we converted back into a couch but the floor had not been vacuumed for sometime as there were crumbs and screws on the floor.... The bed was very uncomfortable ( could feel springs through the bed) and we did not experience a pleasant night sleep. The next morning when we were trying to take the free shuttle back to the airport we were kicked off the bus since we did not have a reservation. The schedule said nothing about making a reservation for the shuttle. After the shuttle left we went to the front desk to make the reservation for the next shuttle (30 min wait) and we were assured we would be on that shuttle. Once it arrived, after over an hour of waiting, the driver said that we didn't have a reservation although we did. He did not check with anyone else to see if they had made a reservation. We repeatedly told him we had made a reservation and confirmed with the front desk that we would be on the very next shuttle. We repeatedly asked him to check with the front desk which he declined to do. After some pretty intense arguing with him he finally let us on the shuttle van at the last minute and my fiance had to stand the entire time, not exactly the safest route. Definitely not impressed with the customer service.

Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.

Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.

location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel

I could walk to office where I had my meetings and could go everywhere using the train Nothing to do with the hotel: the weather was not ok!...

The swimming pool was georgeous with amazing view. price of breakfast.

location

Expensive but delicious breakfast Although we booked the room for three people, we were only provided with room items for two people, e.g. two chocolates!, two cups, drinks, towels. We were not provided with information about bedding for the third bed. I had to ring reception twice about this problem. Each time I was told that someone would sort this out right away. Eventually we discovered bedding ourselves in a cupboard and a staff member arrived andpresented us with an extra plastic beaker. I notice that other people have made similar remarks about this hotel.

It's not a 4 star hotel but maybe a 2 star! The cleaners came twice in the room when we were sleeping. Quite rude. The staff was not helpful. The swimming pool was very small and very cold. The rooms were very budget. And in addition to that even if we did not have breakfast, they presented us a bill in which someone gave our room number (without controlling chf 52!!!)... very disappointing!!!

Near the city center. No air-condition and the refrigerator is not work. And the gay in the reception use my credit with permeation from me.

the location of the hotel was good and near from the city have good space for parking , also there was a good sofa for sleep third person ther was children play ground in hotel hall . nice garden parking for the hotel was not free parking you have to pay 29 swiss frank per day , construction area around the hotel