Atrazo de 2 hs. A azul apanhando na ida e na volta. Me criou problema com estacionamento pré pago aqui em Curitiba
The trip was ok even though extremely expensive. Azul markets its free wifi during the trip however it was not working. Everything elso ok.
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
The only thing that was inconvenient about this flight was the check in process. There was a lot of confusion. The flight itself was very good. Super friendly attendants, decent food, good in-flight entertainment.
Prós: "Crew was good. Seat not super comfortable but average."
Contras: "Short flight, all was good."
Prós: "A tripulação da Azul não tem igual. Você já sabe, mas não custa lembrar."
Contras: "A Azul é a melhor cia do Brasil"
Prós: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Contras: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Prós: "TV screens on the back of seat"
Contras: "TV screen stopped working mid-flight. Long wait at gate"
Prós: "Everything was excellent accept the entertainment."
Prós: "Embarque super rápido e eficiente."
Contras: "Poderiam servir café nos vôos."
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Contras: "Uma excelente experiência viajar pela Azul. Super recomendo"
Prós: "All flights take off on time and arrived on time."
Prós: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Contras: "Nosso voo atrasou 5 horas e perderiamos uma visgem internacional por isso, porém nos encaixaram em outra cia aérea. Ficamos satisfeitos"
Prós: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Contras: "more and more current movie options"
Prós: "Tripulação excelente"
Contras: "Opções de snack na ida"
Prós: "Seat not confortable vry tide"
Prós: "Conforto espaço Azul Mais"
Contras: "Mais cuidado com as bagagens. Crianças deveriam participar da pontuação Azul Mais."
Contras: "Atraso de 50 minutos"
Prós: "O entretenimento e a rapidez do voo."
Contras: "Para despachar a bagagem foi muito confuso e a comida é fraca. Alimentos processados e pouco saudáveis."
Prós: "The crew as fine!"
Contras: "The gate at the airport changed"
Contras: "Minha mala não chegou ao destino, estou fora de casa apavorado!"
Prós: "Flight left on time."
Contras: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Prós: "Nothing in special."
Contras: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Prós: "O embarque foi rápido e facilitado, assim como o check in."
Contras: "Desrespeito com a bagagem. Quebraram minha mala. O assento já era apertado, e colocaram uma passageira com obesidade mórbida ao meu lado, nas cadeiras centrais. Ninguém tentou sequer mitigar o problema evidente."
Prós: "O tempo de embarque."
Contras: "No voo para Porto Alegre, o entretenimento a bordo (canais disponíveis) foi sofrível."
Contras: "Very narrow seats"
Prós: "Atenção dos comissários e piloto"
Contras: "Voo atrasou"
Prós: "Crew was amazing"
Contras: "Better food"
Prós: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Contras: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Contras: "Embarque pode melhorar"
Prós: "Friendly crew, most spoke at least some English"
Contras: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Prós: "Friendly crew. Spoke some English for the most part."
Contras: "Only food for purchase"
Contras: "Conforto das poltronas"
Contras: "Fomos enganado pela equipe de do aeroporto. Quando fui despachar a bagagem, eles elevaram que a aeronave seria trocada e poderíamos a conexão. Mas tinha um amigo meu no mesmo voo e ele embarcou normalmente e chegou no horário estimado. Uma safadeza da equipe de Porto Alegre."
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplicidade a melhor."
Prós: "Da tripulação"
Contras: "O entretenimento"
Air France lost my luggage again Its the second time in a week
Adorei a companhia é super recomendo
Boarding and online chkin was very good, food was not to the expectations.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Contras: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Prós: "The crew and the food were great!"
Contras: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Prós: "Crew were very good."
Contras: "No vegan food available."
Prós: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Contras: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Contras: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Contras: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Prós: "Not much, seats are super uncomfortable"
Contras: "Better code sharing with KLM"
Prós: "Check in agent extremely helpful and friendly."
Contras: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Prós: "Tripulação excelente."
Prós: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Contras: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Contras: "Couldn’t understand announcements"
Prós: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Contras: "Too much time spent at boarding. On luggage missing."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Crew was very nice. Food was good and tasty."
Contras: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Prós: "FA kept bumping into my seat waking me up"
Contras: "Return the 777 to 9 across"
Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Contras: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Prós: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Contras: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Prós: "The food was okay and the staff were friendly."
Contras: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Prós: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Contras: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Contras: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Contras: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Prós: "I liked the food, the crew, the service"
Contras: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Prós: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Contras: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Prós: "The food, entertainment, and service. Waited for me after almost missing my flight."
Prós: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Contras: "no complaints"
Prós: "Service was great, flight was on time and I really enjoyed everything"
Contras: "Little turbulence but overall it comes as usual so it was worth the flight"
Prós: "Staff was nice"
Contras: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Contras: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Prós: "Smoothness of flight and service"
Contras: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Prós: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Contras: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Kayak has not issued me a ticket for my second leg. And no one responds to me. Horrible service never again.
The flight attendants were very helpful and friendly. The flights, boarding and take-off were all on time.
As mudanças feitas de última hora foram desgastante por não ter opções razoáveis dentro do horário que eu tinha contratado. A LATAM tem um serviço muito ruim de APP que poderia facilitar resolver estas pendências de mudança de voos.
Quando chegaram em nós para servir q comida, já não havia mais nenhuma opção, apenas macarrão. Eu não como massa, então acabei ficando sem o jantar. Muito ruim!
A experiência foi excelente porque optamos por fazer upgrade de classe e a viagem foi muito confortável.
Vôo tranquilo e dentro do tempo
Atraso no voo e embarque. Saída com duas horas após o previsto. Inconveniente desnecessário.
Poderia melhorar quanto a mais informações do Check in no app pois não foi muito claro demorei um pouco para achar aonde fazia check in na volta e na ida deu um pequeno probleminha no check in do outro passageiro. Tirando isso gostei do atendimento.
Moved me to any seat away from the terrible parent next to me
Nada para reclamar. No quesito atendimento da Latam via telefone (SAC) sobre dúvidas da viagem fui excepcionalmente bem recebida. Fiquei muito feliz. Obrigada!!!
A aeronave estava muito fria.
Tudo muito bem, tudo muito bom, Ressalvas: Não é possível servir chá de camomila no café da manhã. É um disparate. Tem que haver outras opções de chás. Aliás vocês poderiam voltar a disponibilizar aquele lanchinho da madrugada. Faz falta. Outra coisa: Vocês marcam nossos assentos, parece que por sorteio, sem respeitar a necessidade de cada um. Sou uma senhora de 80 anos com problemas nas pernas e levanto varias vezes durante o vôo. Preciso de uma poltrona no corredor. Simples assim. Não pode ser por sorteio Respeitem seus usuários que escolheram vocês dentre tantas companhias.
Tripulantes atenciosos e educados
O portão de embarque usualmente utilizado para esta rota, é um dos piores do aeroporto de Guarulhos; fica no piso inferior, com 2 ou 3 portoes de embarque e além de geralmente o espaço estar lotado, o acesso à aeronave se dá através de um onibus. Gostei do desembarque feiro por fileiras.
Os funcionários serem menos arrogastes e estupidos.
Voltar a ter serviço de bordo, mais espaço entre as poltronas
Prós: "Pontualidade e cordialidade"
Contras: "Problemas de espaço, por conta do meu tamanho, mas nada demais"
Prós: "Educados e atenciosos."
Contras: "Foi td bom."
Prós: "Tripulação bastante solícita, do entretenimento e boas luzes de leitura."
Contras: "Assentos muito próximos um ao outro, desconfortável pra gnt cm 1.80m."
Prós: "O cumprimento dos horários."
Contras: "Melhor distribuição de assentos durante a pandemia."
Prós: "Tripulação prestativa e simpática"
Contras: "Aeronave antiga, configuração de assentos ruim, sem tomadas ou telas para os passageiros."
Prós: "Super friendly crew and great seats."
Prós: "The crew"
Contras: "It was excellent for me"
Prós: "the most important thing for me is to arrive on time. Everything else is secondary.me"
Contras: "music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way."
Prós: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Contras: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Contras: "O Wi-Fi não estava funcionando"
Contras: "Companhia sem serviço de bordo. Cobra por tudo e com preços absurdos. Péssima companhia. O máximo que oferecem é uma água ."
Contras: "Espaço entre as poltronas"
Prós: "A comida Latam é muito gostosa e boa"
Prós: "The worst flight in my life"
Prós: "Airport (AEP) was nice, plane and crew were good."
Contras: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Contras: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"
Prós: "Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable."
Contras: "Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available."
Prós: "We like the plane,seats and crew was excellent."
Contras: "Not a Latam problem but Congonhas airport is terrible if you have to use the bus to get to your plane. Airport Of Uberlandia is just terrible, small and crowded!!!!!"
Prós: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Contras: "Better communication about route change and code sharing to fix it."
Contras: "Snack . Don’t have 0 snack in the plane"
Prós: "Assento confortável."
Contras: "Já expressei. Abrs"
Prós: "Vôo bem tranquilo"
Prós: "Se o passageiro não pedir a água, os comissários também não oferecem."
Contras: "O preço dos produtos oferecidos a bordo são altos até aos passageiros acostumados aos preços de SP - capital."
Prós: "Pontualidade, organização e cordialidade dos funcionários"
Contras: "O desembarque em Brasília"
Contras: "more seat space and padding, no charge for soft drinks"
Contras: "Aeronave com muitos sinais de uso e precisando de alguns reparos nas poltronas."
Prós: "O capuchino de chocolate"
Contras: "Não atrasar tanto. Atrasou muito na saída de porto"
Prós: "Window seat & no one sat next to me"
Contras: "Customer service at baggage check in desk. Very very poor and slow"
Contras: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Conforto nos assentos poderia melhorar.
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Checkin agents all arrived late and the connection in Lisbon was too tight and almost missed. Stressful. But we landed safely.
Caos no embarque, mais uma vez atrasado, sem separação por zonas de embarque e com grande confusão Pessoal de cabina cortêz e educado mas não poderei dizer que simpatico (pelo menos no meu caso pessoal).
The experience at the airport was traumatic to say the least, the flight was extremely delayed as a result
Atraso de ~1 hora. Falta de informação sobre o atraso.
Atrasos de 90 e 60 min em cada voo e avião turbo-hélice para uma viagem de quase 1000km...
considerei um absurdo que passageiros da classe executiva que pagam muito mais caro, serem tratados exatamente como os que compraram classe econômica, NÃO teve fila para classe executiva, nos colocaram no último assento do avião e mesmo pagando quase U$ 6 mil dólares o tratamento foi o mesmo de quem pagou U$ 400 dólares ... vou compartilhar com todas as minhas redes sociais ...
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Avião avariado... Atraso de 2h
Excelente tripulação e aterragem suave.
A simpatia na cara dos comissários de bordo poderia ser melhor.
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Prós: "Amazing crew"
Contras: "Food was ok. Seat was crowded. Everything else was excellent."
Prós: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Contras: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."
Prós: "Horrible service"
Contras: "Nasty people"
Prós: "New plane, great seating."
Contras: "Food should be tastier and boarding should be more efficient and on time."
Prós: "Crew was great and seats had footrests."
Contras: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "Assento bom, preco bom, viagem optima"
Contras: "30 min atraso"
Prós: "A atenção da tripulação"
Contras: "O entretenimento no avião, muito limitado."
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."
Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "Espaço, regulagem do encosto e mídia."
Contras: "Embarque em Lisboa"
Contras: "Um atraso muito nenor"
Prós: "on time, food was good"
Contras: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Prós: "Very on time, smooth take off and landing and friendly staff."
Contras: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Prós: "Atendimento da tripulação"
Contras: "A questão da tecnologia e conforto, muuuuuuuito ultrapassado. Som péssimo, tudo muito, mas muito antigo mesmo."
Contras: "Avião velho Tela para filmes pequena e sem nitidez"
Contras: "Seats do not recline on this plane."
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Contras: "Extraviaram nossas bagagens!"
Prós: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Contras: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Contras: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"
Prós: "A chegada"
Contras: "Sem tela de entretenimento foi disponibilizado um Ipad com 5 filmes. Vergonhoso o serviço para um voo intercontinental!"
Contras: "Food was terrible ! Please change the menu ...."
Contras: "The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well)."
Prós: "Hoje em alternativa a horrível pasta de atum fui surpreendido com um wrap vegan - estava bom ! Embora muito desadequado para crianças ...."
Contras: "Como sempre TAP = voo atrasado As justificações (desculpas) são as de sempre) : Restrições no tráfego aéreo, problemas no embarque, congestionamento, etc"
Prós: "Flight left approx. 20mins early, good service and efficient handling by crew."
Contras: "Atraso como sempre .... E pergunto : acham que atum é uma refeição que se ofereça as 9:00h da manhã ? Pois ... tal como eu a maior parte dos passageiros recusou (seria menos mau apenas um cockie)"
Contras: "Não fiz este voos pq houve atraso no Porto e tive de trocar."
Prós: "Tripulação educada."
Contras: "Encosto com pouca inclinação ."
Prós: "No delays and much nicer staff than last time."
Contras: "Seats are very tight and legroom is very limited, specially when person in front of you recline the seat. Also, you feel the hard plastic in all your bones.. more cushions will be appreciated... Specially for an 8 hours flight."