Um absurdo limitarem a quantidade de água que vc pode beber. Fiquei passando sede.
Atraso no voo e embarque. Saída com duas horas após o previsto. Inconveniente desnecessário.
Atualmente existe a possibilidade de preparar a documentação para a viagem com antecedência, de modo a ganhar tempo nos processos de check in e embarque. A Latam até que tem uma tentativa de automatizar previamente esse processo, mas não funciona bem. Aceita apenas arquivos em PDF, mas o formulario Anvisa não tem versão PDF (apenas e-mail).
The only thing need to be better is pick up the trash before the landing
O Voo atrasou mais de 2 horas e perdi a conexão.
O voo de BH x RJ foi bem organizado sem intercorrências absolutamente pontual!!
Comida ta proibida , faltou entretenimento, mas eu tinha , entao ok
Aviões estão velhos, barulhentos.
Prós: "Aeronave vazio, dando melhor alojamento para todos"
Contras: "Servir um lanche básico"
Contras: "Mais espaco"
Prós: "A tripulação era ótima! Mas o conforto deixou a desejar."
Contras: "Mais espaço na cabine e uma opção de entretenimento que não foi disponibilizada."
Prós: "No Crew."
Contras: "The flight was cancelled, never went."
Prós: "A Tripulação atenciosa"
Prós: "Rapidez no embarque e organização"
Contras: "Entretenimento no voo. Não tinha."
Prós: "Foi tudo como esperado ou padrão, nada que foi estupendo para ressaltar."
Contras: "deixar todas empresas aéreas cientes do pacote de bagagem extra que foi pago para você não ter de pagar novamente as pressas na hora do embarque. Foi o que ocorreu com a LATAM em Aracaju."
Prós: "Plane was fine."
Contras: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Prós: "the most important thing for me is to arrive on time. Everything else is secondary.me"
Contras: "music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way."
Contras: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."
Contras: "The flight was delayed 7 hours"
Prós: "The cleanliness of the aircraft and the staff professionalism"
Contras: "checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases."
Prós: "Friendly and correct cabin crew."
Contras: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Contras: "The flight was late"
Contras: "Embarque em Manaus"
Contras: "O Wi-Fi não estava funcionando"
Prós: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Contras: "More choices of TV shows to watch."
Contras: "Companhia sem serviço de bordo. Cobra por tudo e com preços absurdos. Péssima companhia. O máximo que oferecem é uma água ."
Prós: "A comida Latam é muito gostosa e boa"
Prós: "O voo foi No horário previsto e o embarque foi rápido"
Contras: "O serviço de bordo"
Contras: "Aeronave sem entretenimento, poltrona desconfortável, lanche sofrível: será que dá prá melhorar, LATAM?!"
Prós: "O embarque foi rápido e a decolagem aconteceu no horário."
Contras: "Espaço entre os acentos. Não poder escolher o acento durante o check-in, é ruim."
Contras: "Embarque pelo finger."
Prós: "Crew was attentive & very nice."
Contras: "More smiles !"
Contras: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Contras: "Espaço das poltronas horrível. Comprei espaço maior e continuou apertado"
Prós: "Vôo bem tranquilo"
Prós: "O assento era confortável."
Contras: "Faltou um lanche de cortesia."
Prós: "Estou vivo!"
Contras: "Alimentação cara!"
Prós: "Friendly and efficient crew. On time."
Contras: "Boarding and in-flight food."
Prós: "Boarded and took off on time Free snacks and drinks"
Contras: "More leg room"
Prós: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Contras: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
One of the crew members essentially harassed one particular people about having their mask up higher while others were wearing theirs below their nose the entire time. Seemed like a power play and out of line. It was awkward and discomforting overall.
Food was not great. For an overnight - why did we skip breakfast?
A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Prós: "Crew was great"
Contras: "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "The people at the gate. Excellent the girl from El Salvador"
Contras: "The worst, the attitude of a crew member named Andrew."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Prós: "I’m not sure whether Air Canada has turned over a new leaf or Boeing built a better airplane. Maybe a bit of both. The ambiance is marvellous in the 787. The Flight attendants were attentive and thoughtful (remembering what I was drinking). We left snd landed on time. And the entertainment system is one of the best I’ve experienced."
Contras: "I couldn’t properly adjust my seat. That shouldn’t happen on such a new aircraft. Other than that, and the fact I couldn’t sleep, everything was good."
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "The flight attendants were kind"
Contras: "The entertainment selection could be better. I would have preferred in flight entertainment on my personal device via WiFi that I’ve seen on other carriers"
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Contras: "Fila Check in"
Contras: "Air Canada needs to step up their game and get better in seat technology."
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Prós: "Kind, friendly staff, boarded on time"
Prós: "The staff was positive, the plane had a movie to watch (although quite a dated system), but there was only drinks given so not much to write home about there."
Prós: "The staff was kind and courteous. Food was ok and they gave us snacks"
Contras: "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "Embarque e os funcionários"
Prós: "The only person who who tried to relax customers waiting to board was the pilot. Flight was delayed. No updates on monitors, no crew at desk. The pilot was first to arrive and had no information but was engaging and joked with all the passengers just standing around. He was our only assurance that flight was still going. He had same attitude on the plane and seemed determined to get us home eventually."
Contras: "No communication from airline. The flight was delayed but we only find out because we show up to gate and nobody is there. No counter agents. When they eventually show up, there is no explanation. Just acted like everything was normal."
Contras: "4 hours delay to YYZ from MSP, 2 hours delayed to MSP from YYZ."
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "Easy boarding."
Contras: "Video screen loose and no volume control, so Oud I couldn't watch. No food-na more applicable. Seats uncomfortable and tight."
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Contras: "Extremely dirty planes. Rude staff."
Contras: "weather grounded non stop flight... required my finding a hotel for overnight... loss of MSP hotel, and two days rental car, too... costly and not reimbursable because "act of nature"... earliest way to MSP they said was via Nashville w/long layover... then connecting to Delta upon arrival in MSP, checked bag didn't arrive... it was filled w/medical equipment and AC couldn't tell us where it was... Delta bent over backwards to assist... AC was non-commital and not helpful at all... waited for incoming flights at the airport MSP for 8 hours... no bag... finally, Delta gave us vouchers for dinner and put us in a hotel... when it as really Air Canada's fault... etc, etc..."
Prós: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada. The entertainment was ok. It had a decent variety to select from but i only ended up watch a few things and entertaining myself or sleeping. I paid to sit in an exit aisle as I only had middle seats to select from. It was worth paying for the freedom to stretch your legs and get up anytime without disrupting your row."
Contras: "The food was ok, I personally wish the drink cart came by more often so I didn't feel rude asking the air hostess each time. They were always very accommodating though."
Prós: "Flights attendants were very attentive and helpful on flight."
Contras: "Entertainment system was quite outdated and not user friendly, but it was nice to have it offered."
Prós: "Flight Attendants were courteous and friendly."
Contras: "Plane was small, seats not very comfortable, entertainment system was down. After traveling 24 hours it was not pleasant. Additionally, coming from Vancouver on a late arrival, no one helped expedite me to the flight. I had to leave International, clear immigration and Customs, then enter immigration and US Customs. When I told anyone I was possibly missing my next flight it was met with a shrug, as if it was just my problem. Not a good way to treat customers."
Contras: "Approx 2 weeks after booking, my flight was cancelled and rescheduled with a 6 hour layover in Newark. I did not fly to Toronto. I contacted Air Canada and was rescheduled again but arriving hours later than originally scheduled. I flew to Newark and connected to Halifax, my destination."
Contras: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Contras: "No wifi and i paid for it"
Contras: "Minha tv nao funcionava"
Contras: "A funcionaria no check in da GOL. Nao botou no sistema que sou residenre noncansda e em sp a air canada teve ordens para impedir mwu embarque. Lamentavel. No fim td se resolveu em sp"
Contras: "Felt like a budget flight. We've flown air Canada in the past and this flight seemed like their low end fleet"
Contras: "Confusão na fila do check-in, com poucas pessoas dando informações e realizando os check-ins. Vários vôos misturados e muitas pessoas. Apesar de estar há 2 horas na fila, só efetivamente passei para o embarque 20 minutos antes da hora do vôo."
Prós: "Affordable fares"
Contras: "They ran out of the food, and many people were left with no choice for dinner. Food was just okay. Crews weren't very helpful when boarding. It was hard to find a spot for my carry on luggage. I waited for someone to come over and help me find the spot, but no luck."
Prós: "On time"
Contras: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
Contras: "Entretenimento deveria ter áudio em português uma vez que é um voo pra o Brasil."