A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Too many late departures, but the most decent AC flight in ages
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Contras: "There needed to be vegetarian options."
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Prós: "Absolutely nothing horrible flight"
Contras: "We were delayed 1hour and 45 minutes leaving Vancouver. As a result we missed our flight to Tokyo. We were promised by the flight attendant that our flights would be rebooked upon arrival in SAN Francisco and they were not."
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Contras: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "Nice staff friendly clean plane. Big plane for overseas. Enjoyed the variety of movies to watch for free."
Contras: "Bathroom started off clean. 1/2 way into the flight not so clean. At the end no paper and dirty. Lack of maintenance in this area is a concern."
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Contras: "Fila Check in"
Prós: "On time."
Contras: "Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app."
Prós: "Space, food and entertainment"
Contras: "It was late 20min"
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Contras: "A comedy of errors from beginning to end! Couldn’t check in because of code share... finally succeeded After 2 hours of frustration Then in SFO my reserved & paid seats were given away, then I was taken off the next flight so I wasdenied boarding!"
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "Embarque e os funcionários"
Prós: "The only person who who tried to relax customers waiting to board was the pilot. Flight was delayed. No updates on monitors, no crew at desk. The pilot was first to arrive and had no information but was engaging and joked with all the passengers just standing around. He was our only assurance that flight was still going. He had same attitude on the plane and seemed determined to get us home eventually."
Contras: "No communication from airline. The flight was delayed but we only find out because we show up to gate and nobody is there. No counter agents. When they eventually show up, there is no explanation. Just acted like everything was normal."
Contras: "First flight was delayed so I missed my connection to Brazil, was left stranded in Toronto for 24h without a hotel or restaurant voucher."
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Contras: "I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!"
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "The food and the crew"
Prós: "Friendly professional staff...flight was on time and pretty comfortable"
Contras: "For almost a 5 hr flight all they offer is water or juice...no complimentary meal...and the meal that was offered for sale onboard, they did not have enough meals to keep up with the demand of actual passengers who wanted to purchase."
Prós: "1st time on Air Canada and we were overall impressed, this was a fast an easy flight across the board. Love the free inflight entertainment too!"
Contras: "Food availability was restricted because it was only a 3hr flight despite it being during dinner time. Still what was there was enough, I had cheese and crackers and Granola balls and it was filling enough."
Prós: "Clean and friendly"
Prós: "Good normal flight."
Prós: "Crew was excellent"
Contras: "Entertainment system did not work for the first two hours"
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Prós: "Crew very nice."
Contras: "Boarding staff very unprofessional and not knowledgeable. Didn't tellbus correct info and caused us to muss flight. Had to buy new tickets. Terrible experience! Will never fly again!"
Prós: "pleasant staff / flight attendants."
Contras: "i was unlucky to get young noisy kids behind me and in my row each flight. but that is nothing Air Canada can do anything about."
Prós: "The flight was quick and easy.."
Prós: "We flew premium economy, and it was so much better than regular economy. Seating just two across made my wife's and my journey much easier. The crew was attentive when they needed to be, and the food was quite good. I managed to sleep several hours, which is about as good as it gets on a long haul flight."
Contras: "I was surprised at the selections available for movies and TV; not much that was appealing. Took a Singapore air flight a few days later and felt like the selections were better. But we brought an iPad and had downloaded House of Cards, so we were OK. Besides, I got to sleep."
Prós: "Kind crew"
Contras: "Littled staffed"
Contras: "No wifi and i paid for it"
Contras: "Minha tv nao funcionava"
Contras: "A funcionaria no check in da GOL. Nao botou no sistema que sou residenre noncansda e em sp a air canada teve ordens para impedir mwu embarque. Lamentavel. No fim td se resolveu em sp"
Prós: "the service was great"
Contras: "the movies were old"