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The absolute worst. They discriminate against people with disabilities & service animals.

Unfortunately, Delta discriminated against me due to my service animal doing his job @ check in. This happened after they overbooked my first flight & delayed me by 8 hours during which I had a broken nose & concussion & was just trying to get home to see a doctor. I have reached out to Delta 4 or 5 times now to try to resolve these issues with no avail. I put my first complaint in online over a month ago. At this point in time, I was also a Silver Medallion member because I frequently fly with Delta & have their gold card as well. Didn’t matter. The lady checking me in at HHI Airport lied about, disrespected me & refused boarding to me due to my service dog doing his job. When I tried to explain further she cut me off & called the sheriff over to intimidate me to leave the airport in total. I would highly reconsider flying Delta if you travel with a service animal or have a disability. They will berate & ban you because of it.

Very smooth and easy checking in and nice crews and great roomy seat.

Our flight was delayed to the point we would miss our connection for a maintenance issue and they could not rebook us until 2 days later to get home. They did not offer any compensation and gave us numbers to call to talk to someone yet the hold times on the Delta customer service line are 2-3 hours.

We had only 1 suitcase allthough we were with 2 persons, and could have had 2 suitcases. Our 1 suitcase was however considered as 1 with overweight. We had to move 8 kg to our cabin luggage. That is absurd. Erik

Late departure Broken toilet

We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.

Evitar escala em amsterdam

Aeroporto de amstedam colapsou Evitar

O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...

I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past

Voo atrasou uma hora para aguardar passageiros em conexão.

A heads up on filling in an e-ticket prior to flight departure would have been helpful.

Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.

Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.

Great flight Will go again!

Adorei a companhia é super recomendo

A comida foi excelente

Um voo maravilhoso!

We got there

Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada

The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight

Unable to bring carryon onto the plane. Made us check

Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.

Não apanhei o voo devido a atraso no primeiro

Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.

Hgy

Você não consegue resolver nada com o call center

I didn’t like the ride with the bus to get to the terminal on the flight in Europe Crew was really nice

No mínimo uma garrafa de água.

Terrível

As observações que fiz anteriormente se referiam a este trecho. Ao avaliar pensei que já o fazia da experiência geral. Espero que leiam e possam mudar, porque realmente me incomodou bastante.

We rode in Business class which allowed for priority boarding and comfortable seating. Flying across the Atlantic from Lisbon to San Francisco, I found the configuration and comfort of the seats lacking. The USB and earphone outlets were in a very awkward position, right under your knees and hard to find without a flashlight. Once in the seat, it was awkward to get out. The cabin crew was very pleasant and the food was okay. For the price I thought it was a good deal over all.

foi tudo ótimo

Perderam minha mala

meu voo foi cancelado dias antes do embarque, e não recebi qualquer assistência

Um voo que impressionou, checkin organizado, embarque tranquilo, lanche bom e entretenimento nota 10.

The seats are unfortunately not the most comfortable

BA is getting worse and worse, and this is a shame. They moved the London-Sao Paulo flight from Terminal 5 to Terminal 3, which is much worse in all respects (lounges, shops, infra, etc.). Ground crew was terrible at check-in (without limitation, we found out at check-in that my wife was downgraded from business club to premium executive (overbooking) and then after much complaints she was moved back into club business). During the flight, I found out that my seat on club business was broken and it had to be manually operated. The flight crew was very unhelpful and wanted to move me to premium economy [during the flight] as a solution to my broken seat [in club business] so that they didn't have to manually operate my seat - which I of course didn't accept. On the bright side, our checked-in baggage arrived unharmed in Sao Paulo - which was not the case on my last flight with BA in February/2022 [and it is amazing that I was happy and relieved that they actually complied with at least one of their duties !].

Excelente aeronave, pessoal gentil, conforto, tudo na classe econômica

Avião maravilhoso super confortável mesmo na classe econômica

Almost 6hs delay and luggages were left in London. Not even sure as to whether the luggage will be found and delivered. Very bad BA !

tudo

Food was very good

Everything was fine with the flight. Terminal 5 caused delay with vehicles obstructing bus coming to pick us up. But flight & crew were great.

Voo muito bom e cómodo