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Contras: "The sitting was so very small, I never traveled so crumpled."

Contras: "Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position."

Contras: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."

Prós: "fresh baked bread!"
Contras: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."

Contras: "On time"

Prós: "Nice crew, plenty of food and snacks available. Good wine."
Contras: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"

Contras: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."

Prós: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Contras: "Some of these planes need improved entertainment systems. Half did not work."

Prós: "The crew was good"
Contras: "Place for the legs and better food"

Prós: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Contras: "A slight delay"

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"

Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"

Prós: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"

Prós: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Contras: "Nothing"

Contras: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Prós: "All very comfortable"
Contras: "It was delayed"

Prós: "Excellent crew and service"

Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"

Prós: "upgrade to business class"
Contras: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."

Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."

Prós: "The food was the best I’ve ever had in a plane"
Contras: "Sound quality for the films was awful"

Contras: "Cabin temperature was a little hot"

Prós: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Contras: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."

Prós: "Very professional!"

Prós: "The hospitality & staff were impeccable."

Prós: "Service"
Contras: "All was great"

Prós: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"

Contras: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"

Prós: "Service wa a ok."

Contras: "My seat did not recline and my tv did not work"

Prós: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Contras: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."

Prós: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Contras: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."

Prós: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Contras: "The flight was an hour late, causing us to miss our connecting flight."

Prós: "On time"
Contras: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."

Prós: "Food, entertainment, on time, excellent flight"
Contras: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"

Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"

Prós: "Comfy seats, free drinks, pretty good food. Excellent flight attendants and an eloquent pilot."

Prós: "Very good service in business class"
Contras: "They lost our luggage and after filing claim we have not been notified for 16 hours"

Prós: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."

Prós: "Best airline I have ever flown"
Contras: "N/A"

Prós: "Everything."
Contras: "No control of air. It got a little cold."

Prós: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."

Prós: "Your crew is amazing."

Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"

Prós: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."

Prós: "zurich a great airport."
Contras: "cheese roll"

Contras: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."

Contras: "Better boarding and entertainment"

Prós: "The aircraft was barely half full."
Contras: "Delay due to fog at LHR, but this is not the fault of the airline"

Contras: "Security in Frankfurt - long lines"

Prós: "Flight departed on time. Crew were friendly and efficient"
Contras: "Boarding seem to be chaotic, no boarding by group or seat number."

Prós: "Nada. Assento não reclinava"
Contras: "Confirto"

Prós: "-"
Contras: "Will never use Lufthansa again"

Prós: "As previously stated hated having to go through security again"
Contras: "Chocolate"

Contras: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Prós: "The crew was friendly. The seating was ok but dirty floors"

Prós: "Very Organised and punctual"

Prós: "Pilot kept us informed throughout the flight."
Contras: "Onboard services."

Prós: "Everything except delay"
Contras: "Nil"

Prós: "Nothing"
Contras: "Everything"

Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"

Prós: "Comfortable seats"
Contras: "Meals and entertainment"

Prós: "Free drinks"
Contras: "Plane land on time"

Prós: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Contras: "Ground staff poor customer service"

Contras: "Everything"

Prós: "Tudo foi bom"

Contras: "As refeições."

Prós: "Very friendly crew, great seats in economy with lots of legroom."

Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"

Prós: "Evrything"
Contras: "Nothing"

Prós: "The flight was adequate."
Contras: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."

Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"

Contras: "1hr 20 minutes late"

Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."

Prós: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Contras: "Flight was over an hour late and no compensation from the airlines."

Prós: "great over all experiance. Don't let the other negative reviews put you off"

Prós: "The Lufthansa app provides updates on plane status and gate number, etc."
Contras: "N/a"

Prós: "All"
Contras: "Nothing"

Contras: "Temperatura da cabine muito fria durante todo o voo"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."

Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."

Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"

Prós: "Nada"
Contras: "Comida e espaço da aeronave"

Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."

Prós: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Contras: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Prós: "Ok"

Prós: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"

Prós: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"

Prós: "See above"

Prós: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Contras: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Contras: "Sem entretenimento a bordo"

Contras: "Demora na retirada de bagagens"

Contras: "Absolutely perfect."

Prós: "The staff were all super helpful and friendly! Pleasure to fly with!"

Contras: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Prós: "The crew was professional & friendly"
Contras: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Prós: "Great atmosphere, crew was excellent!"
Contras: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Prós: "Crew good and seat OK but not exceptional for business class"
Contras: "Food was average - main course could have been better. Range of movies ok but not great"

Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"

Prós: "Staff were professional and polite."
Contras: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."

Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."

Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."

Prós: "Nada."
Contras: "Tudo tem que ser melhorado"

Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."

Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"

Prós: "Refeições de alto nível"

Prós: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Prós: "Seat was good"
Contras: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Contras: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Prós: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Contras: "There was no wifi on flight"

Contras: "Acomodação na área econômica, espaço entre as poltronas."

Prós: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Prós: "Filmes à disposição"
Contras: "Comida"

Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."

Prós: "Nothing!"
Contras: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Prós: "Nice aircraft"
Contras: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Prós: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Prós: "Food provided, staff kind"
Contras: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"

Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"

Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"

Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"

Prós: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Prós: "Nice crew pilot food and beverage"
Contras: "No wifi"

Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Prós: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contras: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Prós: "Tripulação"

Prós: "Arrieved on time!"
Contras: "Dem entretenimento"

Prós: "Shirt flight but well catered, boarding was efficient and quick."
Contras: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Contras: "Ter que caminhar muito no chegada ao Galeão"

Prós: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contras: "That it didn’t happen."

Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"

Contras: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Prós: "Norhing"
Contras: "They have mabaged to lost my luggage"

Prós: "Flight crew was fine. Food was good."
Contras: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Contras: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Prós: "Atendimento e alimentação"
Contras: "Nada a mencionar"

Contras: "Please Endeavour to put the expiration date on the food served in the flight."

Prós: ".Very much on time with pleasant service."
Contras: "Can nit find much fault fir a short run!"

Prós: "Equipe de bordo muito simpática"
Contras: "Cadeiras apertadas nas laterais O vôo faz uma parada de pouco mais de 1 hora em Kuala Lumpur, Malásia, porém isso não foi avisado quando fiz o check-in no Brasil."

Prós: "Como haviam cadeiras vazias no vôo consegui voar com muito conforto."

Prós: "Tripulação"
Contras: "Muito apertado o assento"

Prós: "Educados e atenciosos."
Contras: "Foi td bom."

Prós: "Tripulação bastante solícita, do entretenimento e boas luzes de leitura."
Contras: "Assentos muito próximos um ao outro, desconfortável pra gnt cm 1.80m."

Contras: "Vôo atrasou quase 5h. Pouca informação para a equipe de solo passar aos passageiros. A aeronave com a poltrona quebrada, não travava reclinada, o entretenimento a bordo desligado. Uma das piores experiências que já tive em vôo. Péssimo!"

Prós: "Sim, tudo muito bom"

Contras: "I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned."

Prós: "Tripulação"
Contras: "Tudo"

Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"

Prós: "nada a destacar"

Prós: "A Tripulação atenciosa"
Contras: "Comida"

Prós: "Rapidez no embarque e organização"
Contras: "Entretenimento no voo. Não tinha."

Prós: "All good"
Contras: "To drop the bag was very messy"

Prós: "Super friendly crew and great seats."

Contras: "Everything!"

Prós: "Free flight change."
Contras: "Meal selection was average."

Contras: "Foi ótimo"

Prós: "Aeromoça educada e atenciosa"
Contras: "O overhead bin muito pequeno para a mala de mão, comida péssima, e no desembarque uma mala chegou rápido e a outra depois de mais de uma hora. Outro voo que chegou 40min depois já estava com malas entregues"

Prós: "tripulação"

Prós: "Didn’t have to pay for our carry on bags where we did have to pay ridiculous 38$ us for one of our carry on because it was slightly too big"
Contras: "Scolded by check in agent for being late, when there was well enough time to make it if plane was on time. It was actually 30 min late, so it was totally unnecessary. Forced to check our bags but they did make the transfer and picked up fast at Cusco."

Prós: "A comida Latam é muito gostosa e boa"

Contras: "Food quality can be improved a little"

Prós: "Forced me to check my carry on even though it was perfectly legal"

Prós: "Crew, on board entertainment..."
Contras: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."

Prós: "Everything"
Contras: "Nothing"

Contras: "Aeronave sem entretenimento, poltrona desconfortável, lanche sofrível: será que dá prá melhorar, LATAM?!"

Prós: "O embarque aconteceu de maneira rápida e o voo saiu no horário."
Contras: "Conforto entre acentos é ruim, e a não opção de troca de acento durante o check-in a não ser pagando pela troca, mesmo para acentos padrões é ruim, principalmente para quem viaja acompanhado."

Prós: "Puntualidad"

Prós: "Not much I can think of"
Contras: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"

Prós: "There was an empty seat next to mine and that made the trip bearable!"
Contras: "More comfortable seats and ample food selection (especially for snacks)."

Prós: "Nada"
Contras: "Espaço das poltronas horrível. Comprei espaço maior e continuou apertado"

Prós: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Contras: "Better communication about route change and code sharing to fix it."

Prós: "Vôo bem tranquilo"

Prós: "-"
Contras: "Infelizmente o serviço de bordo é ridículo. Já foi o melhor do Brasil. Se a passagem fosse muito mais barata, mas nem isso. LATAM, última opção para escolher passagens"

Prós: "Estou vivo!"
Contras: "Alimentação cara!"

Prós: "Cheguei vivo."
Contras: "Comida ser fornecida sem custo adicional."

Prós: "Viagem tranquila. Chegou antes do horário previsto ainda que tenha saído atrasado."
Contras: "Embarque confuso e demorado ."

Contras: "Organização na fila de embarque. Estava uma bagunça."

Prós: "We did not crash"
Contras: "I was bumped from an earlier flight to a later flight with no notification"

Contras: "Poltronas desconfortáveis. Comidas caras."

Prós: "Tripulação muito gentil."
Contras: "Aeronave mais velha, não funcionavam nenhuma das opções para carregar o celular os nossos assentos e o sistema de entretenimento igualmente muito velho. Um banheiro ficou interditado parte do voo por algum uso inadequado mas a tripulação resolveu assim que possível. o avião precisa renovação"

Contras: "Your Customer Service"

Prós: "all except the food"
Contras: "the food"

Prós: "It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better."
Contras: "I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up."

Prós: "That it took me from A-B"
Contras: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Contras: "Many delays."

Prós: "Voo normal"
Contras: "Saber antes do voo se teria serviço de comida a bordo pago ou não. Liberar as bebidas (refrigerantes e sucos) sem necessidade de pagamento."

Prós: "Aeronave, velha e mal conservadas, desconfortável e muito barulhenta."
Contras: "Embarque na pista, em um dia de quase 40 graus, sem cabimento."

Prós: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Contras: "At least offer something to eat and drink on flight."

Prós: "Confort"
Contras: "Meal for kids first"

Prós: "Tripulacao e atendimento"
Contras: "Assento, duro e apertado na business... LATÃO"

Prós: "Não ocorreu atrasos."
Contras: "Escolha de assentos sob pagamento, despacho de bagagem sob pagamento, sem oferta de lanches"

Prós: "La ponctualité."
Contras: "Variété des boissons proposées."

Contras: "food"

Prós: "Crew were very good."
Contras: "No vegan food available."

Prós: "n/a"
Contras: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Contras: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"

Prós: "The crew was terrific."

Contras: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Prós: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Contras: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Prós: "Nada"
Contras: "Horário"

Contras: "There was no entertainment and the food could be better"

Prós: "Left on time. No turbulence."

Contras: "More water provided during the flight. Also, the second meal was not very good."

Prós: "Crew and food were great."
Contras: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."

Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"

Contras: "Booked with my partner. Ended up sitting apart. Not good"

Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."

Prós: "Everything! It was a wonderful experience."
Contras: "Nothing"

Prós: "The crew was helpful and accommodating"
Contras: "The flight was delayed, missed connection, and lost baggage. Subpar."

Contras: "It was great trip thank you Air France"

Prós: "On time, staff was nice."
Contras: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Prós: "The crew were polite and friendly"
Contras: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Prós: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Contras: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

Prós: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contras: "Le capitain et l’aterrisage"

Prós: "The cabin crew was super patient and accommodating of the passengers."
Contras: "Cramped quarters"

Prós: "Great service"

Prós: "25 min ahead schedule!!!"
Contras: "Cabin space, too narrow rows."

Prós: "It was on time"
Contras: "Hard seats Boarding was 35 min delayed"

Contras: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Prós: "Food has improved a lot on business class. Meals are more creative."
Contras: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Prós: "Food, service, comfort"

Contras: "Plane left more than 40 minutes late with no explanation or apology."

Prós: "Nothing"
Contras: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."

Prós: "The cabin crew was very good!"
Contras: "The economy premium seats are very uncomfortable"

Contras: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."

Prós: "Comida"

Contras: "Embarque"

Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."

Prós: "Good service at gate and on board"

Prós: "Nice food Right in time Police and customs formalities easy"
Contras: "Poor comfort in business class No entertainment at all"

Prós: "Flight was only 50% full. Room to spread out."
Contras: "Leg room cramp. Flight arrived late as a result missed connection home."

Prós: "The hostesses were very kind and nice"

Prós: "General air of professionalism is reassuring"
Contras: "Food, crew appear rushed"

Contras: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Prós: "Crew was great."
Contras: "Food could be a bit better. White bread is unhealthy."

Prós: "Nothing"
Contras: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Prós: "Atendimento muito bom, todos simpáticos, voo tranquilo"

Prós: "No delays, service with a smile"
Contras: "Nothing to report."

Prós: "Duração do vôo"
Contras: "Desconforto da poltrona."