Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Both airports totally understaffed. Awful experience.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"
Prós: "Absence of food"
Contras: "In flight service"
Contras: "Nothing. Flight was amazing"
Contras: "When its rain we shouldn’t walk to the air plain"
Contras: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Prós: "Flight was on time."
Contras: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Excellent crew, good food & movie selection."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "The crew was amazing, flight on schedule and good entertainment."
Contras: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"
Prós: "Refeições de alto nível"
Prós: "Crew were great"
Prós: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Contras: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "quick/efficient boarding - good staff - good food - easy flight !"
Contras: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Prós: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contras: "I wish they had WiFi"
Prós: "My seat at the window was great and the staff really friendly and courteous!"
Prós: "Crew were great, food, entertainment, seat and everything else was great as well."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Contras: "Need more leg room!!! Larger meals needed."
Prós: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contras: "No downsides at all"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Prós: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contras: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Prós: "The crew was really friendly."
Contras: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Crew was great, very nice"
Contras: "Not enough legroom"
Prós: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Contras: "Nothing to say"
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
The bathroom wasn’t super clean
Adorei a companhia é super recomendo
Good cabin crew, Wi-Fi availability al through my trip.
Boarding and online chkin was very good, food was not to the expectations.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
They just let people fly without properly using the required mask
Contras: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Prós: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Contras: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Prós: "The crew"
Contras: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Prós: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Contras: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Contras: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Prós: "Tripulação excelente."
Prós: "The crew was amazing and extremely helpful!"
Contras: "The food could have been better"
Contras: "Plane is old and entertainment facilities are no longer appropriate"
Prós: "Food and wine. Entertainment."
Contras: "Sat closer to water closet. Maybe more air freshener in there."
Prós: "Crew was awesome!!"
Contras: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Prós: "The crew was efficient and friendly. The plane took off on time and landed on time."
Contras: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Air France personnel is always really helpful"
Contras: "Food and comfort in short haul are not the best - but the flight is short..."
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Very little"
Contras: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Prós: "Crew was very nice and the food was excellent"
Prós: "Flight was on time."
Contras: "Food could have been much better in comparison with other airlines."
Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Prós: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Prós: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Contras: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Contras: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Prós: "Food has improved a lot on business class. Meals are more creative."
Contras: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Contras: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Contras: "Security services at Manchester airport...too long and not friendly at all"
Contras: "Screen broke half way through flight. Food was poor"
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Prós: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Prós: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Contras: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Prós: "Punctual, great food in Premium Economy, friendly crew."
Contras: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Contras: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Nice food Right in time Police and customs formalities easy"
Contras: "Poor comfort in business class No entertainment at all"
Prós: "It was on time and the crew was good"
Contras: "The food wasnt upto the mark"
Messy checkout, have water available during the flight
Crew was amazing, flight was on time.
PAREM DE BUSCAR PASSAGEM DA KIWI. Essa empresa não respeita os clientes. Só comprei a passagem na kiwi porque apareceu na minha busca do kayak, como é o site que eu sempre utilizava e o que eu mais confiava para comprar passagens comprei, e só tive problemas. Quando fui buscar mais sobre a empresa vi que a reputação dela é péssimas e tinham muitos clientes descontentes. Fiquei muito decepcionada com a Kaiak por isso. Se vcs se importam com os clientes de vcs, tirem a kiwi dos mecanismos de busca, para que outros clientes não tenham a mesma experiência frustrada.
Vôo tranquilo e dentro do tempo
Delayed take off. Missed my flight to SFO
Great plane, great crew, very poor food
A aeronave estava muito fria.
Tripulantes atenciosos e educados
Paguei mais caro pra mudar meu assento. Aí chegou na hora e não tinha mudado. Aí me colocaram em outro assento mais pra trás. Uma demora no atendimento pra despachar bagagem. Foi muito ruim. Eu com meu bebê de colo.
Da pontualidade e organização no embarque. As poltronas eram péssimas, talvez uma aeronave antiga…, o encosto da poltrona, parecia uma chapa de madeira. Muito desconfortável.
O que mais gostei foi a cordialidade e prestatividade da tipulacao O que pode ser melhor: entreterimento e conforto
Os funcionários serem menos arrogastes e estupidos.
Assento péssimo, extremamente apertado.. muito mais que as concorrentes!! Entretenimento também não funcionou
Prós: "Aeronave vazio, dando melhor alojamento para todos"
Contras: "Servir um lanche básico"
Prós: "Tripulação bastante solícita, do entretenimento e boas luzes de leitura."
Contras: "Assentos muito próximos um ao outro, desconfortável pra gnt cm 1.80m."
Contras: "Eu poderia ter conseguido ir viajar. Recebi o bilhete na madrugada e tive que comprar outra passagem. Péssimo atendimento da Kayak.... NUNCA MAIS"
Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"
Contras: "Alimentação Nem água serviram"
Prós: "A Tripulação atenciosa"
Prós: "Assento desconfortavel"
Contras: "Assentos mais confortaveis"
Prós: "Embarque organizado e no horário apesar de ter sido feito no portão J5 que não é dos mais espaçosos. O atendimento da tripulação foi excelente!"
Contras: "A comida é OK, mas a apresentação da comida poderia ser mellhor."
Prós: "Crew cordiality"
Contras: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Contras: "Good airline, will fly them again"
Contras: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."
Contras: "Só elogiar neste espaço. Não anotei nome do comandante do vôo, mas foi excelente. Pousou o avião de maneira muito suave, pela primeira vez não senti impacto ao tocar a pista. Parabéns piloto e equipe."
Prós: "Da tripulação"
Contras: "A aeronave não tinha entrada usb para carregar o celular, sem o celular não tinha opção nenhuma de entretenimento, deveriam colocar disponível pelo menos umas revistas. A comida, só tinha a opção de um biscoito ruim, achei péssimo."
Prós: "Tripulação show!"
Contras: "nao tinha comida suficiente para todos os passageiros no voo em horário de almoço, a lojista pisou na bola"
Prós: "Nice hosts. Good seats. Delicious food. Smooth flight."
Prós: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Contras: "Better communication about route change and code sharing to fix it."
Prós: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Contras: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Prós: "Estou vivo!"
Contras: "Alimentação cara!"
Prós: "Cheguei vivo."
Contras: "Comida ser fornecida sem custo adicional."
Contras: "Organização na fila de embarque. Estava uma bagunça."
Prós: "O atendimento no balcão. A atendente foi muito cordial e resolveu imediatamente minhas questões."
Contras: "O lanche oferecido. Estava muito seco"
Prós: "Friendly and efficient crew. On time."
Contras: "Boarding and in-flight food."
Prós: "Everything was on time. Food was good and movie selection was good"
Contras: "Poltronas desconfortáveis. Comidas caras."
Prós: "Tripulação muito gentil."
Contras: "Aeronave mais velha, não funcionavam nenhuma das opções para carregar o celular os nossos assentos e o sistema de entretenimento igualmente muito velho. Um banheiro ficou interditado parte do voo por algum uso inadequado mas a tripulação resolveu assim que possível. o avião precisa renovação"
Contras: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Contras: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."
Prós: "Se o passageiro não pedir a água, os comissários também não oferecem."
Contras: "O preço dos produtos oferecidos a bordo são altos até aos passageiros acostumados aos preços de SP - capital."
Prós: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Contras: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Prós: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Contras: "Atendimento dos agentes em terra."