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Prós: "Crew was good. Seat not super comfortable but average."
Contras: "Short flight, all was good."

Prós: "N/A"
Contras: "N/A"

Prós: "they change the gate last min"
Contras: "Should advise the passagers better"

Contras: "Refreshments were minimal."

Prós: "extremely attentive crew. courtesy necessaire pack. very clean plane."

Prós: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Contras: "more recent movies options"

Prós: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."

Prós: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Contras: "The plane was very cold!"

Prós: "sidefini landig, merci."

Contras: "The food"

Prós: "Seat not confortable vry tide"

Prós: "Great experience overall"
Contras: "No complaints"

Prós: "The crew was amazing"

Prós: "The crew as fine!"
Contras: "The gate at the airport changed"

Prós: "N/A"
Contras: "N/A"

Prós: "Polite and friendly crew. Comfortable seats, new plane."
Contras: "Definitely the food could be better. It was tasteless."

Prós: "We got all of our bags! No lines. Smooth sailing"

Prós: "Friendly crew, most spoke at least some English"
Contras: "Only food for purchase, would be nice to have second language option on some of the entertainment"

Prós: "Nothing was great nor poor."
Contras: "The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there"

Contras: "More recent movies on board"

Prós: "Yes. The food was good ( snacks) and the crew was nice."
Contras: "Everything was good."

Contras: "didnt reach connection"

Prós: "Yes"
Contras: "Coffee"

Prós: "Seats are hard"

Prós: "We arrived safely."
Contras: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."

Prós: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"

Contras: "Very disappointed that there were only junk food options on the snacks served. Same goes for the drinks. And no option to buy anything healthy either. Arrived hungry at 1:20am!"

Prós: "CLEAN EFFICIENT"
Contras: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"

Prós: "SAME"
Contras: "SAME AS ABOVE"

Prós: "The timelly take off and landing... Being on time was a great pleasure."
Contras: "Nothing..."

Prós: "It was nice. The staff were great"

Contras: "Flight was delayed almost one hour, the cabin was too hot."

Prós: "screens didn't work on flight"

Contras: "The food is extremely unhealthy."

Prós: "Crew was very helpful"
Contras: "Air conditioning in my seat was broken and my blood pressure went down"

Prós: "Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work."
Contras: "United baggage app does not work Personnel did not know baggage rules at Chck in."

Prós: "Nothing!"
Contras: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"

Contras: "The temperature at the cabin was to hot during the whole flight."

Prós: "it was on time"

Prós: "service is excellent"

Prós: "Easy, polite, helpful. First flight with them was in winter 2012. Representatives went out of their way to make sure we didn't miss our connecting flight. Recent experiences just as good, including call center in USA."
Contras: "Free inflight entertainment limited."

Prós: "Friendly, and kind service starting from registration and up to desimbarkation."
Contras: "Announcement should be given on English as well!"

Prós: "Friendly, and kind service starting from registration and up to desimbarkation."
Contras: "Announcement should be given on English as well!"

Prós: "Gate management, boarding, flight time and amenities were all superb. Their snacks really are as good as advertised."

Prós: "Boarding, Confort, entertainment and the"
Contras: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."

Contras: "Delayed"

Prós: "The boarding was fast and organized."
Contras: "They set me far from my son"

Contras: "Very unrealistic to offer me a flight option that gets me to my destination in four days"

Prós: "Crew was friendly, no one sat next to me, so I had plenty of space."
Contras: "TV channels were not all working."

"the fly too late. delay"

Prós: "No Crew."
Contras: "The flight was cancelled, never went."

Contras: "Seats looked older generation and configuration not great"

Prós: "The free middle seat because the flight was not full."
Contras: "Bigger glass for wine"

Contras: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"

Contras: "Seat comfort"

Prós: "Crew cordiality"
Contras: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."

Prós: "Foot rest in coach"
Contras: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Prós: "Good seat space, comfortable, on time arrival"
Contras: "The food was ok, not great. The plane was Very cold!!!"

Contras: "The flight was late"

Contras: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."

Prós: "The crew that flew us there was great"
Contras: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."

Prós: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Contras: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Prós: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Contras: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."

Prós: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Contras: "More choices of TV shows to watch."

Contras: "Space!!!!"

Prós: "The worst flight in my life"
Contras: "Everything"

Contras: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"

Prós: "Nothing much, really."
Contras: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."

Prós: "Crew, on board entertainment..."
Contras: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."

Contras: "The time it took to open the door upon arrival"

Contras: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."

Contras: "TV at each seat"

Contras: "Better aircraft and personnel should smile and be more friendly"

Prós: "Nothing"
Contras: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"

Prós: "no"
Contras: "everthing"

Prós: "Seats were acceptable. Crew was competent and prompt."
Contras: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."

Contras: "Flight attendants rude and lack of cleaning in the toilets."

Prós: "The food and in-fight entertainment"
Contras: "Comfortable seats"

Prós: "That it took me from A-B"
Contras: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Prós: "Boarding and Check in was really good"
Contras: "The temperature of the plane was too cold. A bit warmer would have been better."

Prós: "Arrived on time"
Contras: "Business class seats too narrow on 767. Needs upgrade"

Contras: "Old aircraft Business seat narrow"

Prós: "Window seat & no one sat next to me"
Contras: "Customer service at baggage check in desk. Very very poor and slow"

Contras: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"

Prós: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Contras: "If the passenger name was changed as requested and I would not lose the money."

Prós: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Contras: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"

Prós: "The crew was excellent very very nice . The seats are ok ."
Contras: "Food is very"

Prós: "easy enough..."

Prós: "On board entertainment"

Prós: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"

Prós: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"

Prós: "Entertainment system"
Contras: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"

Contras: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"

Prós: "The seat"
Contras: "The food. Awful. Awful. Beyond awful."

Prós: "Good service by attendants. Good food."
Contras: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."

Prós: "Gave good snacks"
Contras: "Annnouncements weren't clear in English or Spanish only in Portuguese"

Prós: "The food was really good. The service was good as well. The movie selection was very good."
Contras: "Economy seats are really uncomfortable for long flights, my knees suffered."

Prós: "Nice crew, helpful and friendly"
Contras: "Late boarding, no television or personal entertainment options, food was not so good."

Prós: "The plane was clean, the flight was good with minimum turbulences."
Contras: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."

Prós: "Comfortable seats, all on schedule, and kind team"
Contras: "Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!"

Contras: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."

Prós: "Very easy process of boarding, flight and leaving the plane."
Contras: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."

Prós: "Crew was nice and organized, easy check-in."
Contras: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"

Prós: "i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems"

Prós: "Great crew & comfortable seat"
Contras: "Changed departure gate without mentioning the gate change."

Prós: "Nothing"
Contras: "More English explanation and care to customers . Horrible customer service"

Contras: "Punctuality"

Prós: "Very efficiently run"

Contras: "Voo atrasado"

Contras: "Non free entertainment"

Contras: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."

Prós: "Everyone smiling Check in easy Though flight was crowded it was quick"

Prós: "Entertainment options"
Contras: "Huge delay...."

Prós: "Brand New air plane"
Contras: "Food"

Prós: "The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all."
Contras: "Better seats with adjustable head rest and functional power outlets."

Contras: "Punctuality. More than one hour of delay"

Contras: "The flght was delayed"

Prós: "Crew and baggage people were very nice."
Contras: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"

Contras: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."

Prós: "Plane"
Contras: "Time - delayed twice - missed connection"

Prós: "All great n crew very helpful"
Contras: "Nothing"

Contras: "Check-in with Gol can be a nightmare. Long waits"

Prós: "Very stable flight New airplane Excellent flight"
Contras: "Better food / snacks Boarding through finger and not by remote bus"

Prós: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."

Prós: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."

Prós: "crew was smart. very standard"
Contras: "i had issue getting checked bag from kiosk. had to speak with attendant"

Prós: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Contras: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."

Prós: "Nothing"
Contras: "I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone."

Prós: "On time"
Contras: "Entreteiment"

Prós: "On time"
Contras: "Space"

Contras: "More efficient check in. Long wait at gate."

Contras: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"

Prós: "Crew attention"
Contras: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"

Contras: "The flight delayed A LOT."

Contras: "Viendo que no podrían acomodar tres adultos y dos bebés en una fila de tres asientos por falta de mascarillas de oxígeno, en lugar de reacomodar gente, nos hicieron descender del avión, no les importó mi bebé ni mi esposa que está embarazada, el peor episodio viajando, el supervisor fue descortés, poco profesional y de verdad tiró por los suelos la buena impresión que tenía de GOL"

Prós: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Contras: "I didn’t like the snacks."

Contras: "Missed the connection."

Prós: "Good landing"
Contras: "Messed up when looking for a seat ..many people from front door n many people from back door"

Contras: "Was charged 50 for my bag"

Prós: "On time and great customer service"

Prós: "Perdimos el vuelo por demora en el tráfico y nos ofrecieron muy gentilmente otro vuelo sin costo. Estoy muy agradecida!!!!!"
Contras: "Si"

Prós: "Checkin pelo aplicativo rápido e eficaz, com uso do passbook."
Contras: "Cobrança da Internet a bordo."

Prós: "Offered assistance to us, even when we didn't ask. Thanks."

Prós: "Cabinstaff were friendly and professional"

Prós: "Puntuality"
Contras: "space on the seats, and between the seats"

Contras: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"

Prós: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"

Prós: "x"
Contras: "x"

Contras: "Flight time was changed quite substantially from the time when I bought the ticket, therefore I simply did not take the trip."