Service, the way the pilot communicated our delay and the food and beverage
since it was an older plane maybe it had more leg room
poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again
My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again.
The crew were kind and considerate.
This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience.
Half an hour late and waiting additional 15 minutes before being able to leave the aircraft
Decent flight. On time departing and arriving. Luggage arrived with us.
Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)
Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board
Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.
Boarding was on time for all my flights.
KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account.
Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.
Saiba o porquê:
Nós não somos os vendedores
O KAYAK não estabelece nenhum preço, por isso não é possível garantirmos o que outras empresas estão vendendo.
Nós reunimos toneladas de informações pra você
Nossos serviços permitem que você compare resultados de centenas de sites de viagem ao mesmo tempo. Sendo assim, o KAYAK é um buscador e não garantimos os preços que encontramos.
Por que os preços não estão sempre corretos?
Os preços de voos, quartos de hotéis e aluguel de carros mudam com frequência. Outras pessoas podem estar tentando comprar a mesma viagem ao mesmo tempo. E como resultado, você pode acabar encontrando resultados que não estão mais disponíveis.
Se tiver dúvidas ou um preço errado para nos mostrar
Envie-nos um e-mail e alguém de nossa equipe responderá a você o mais rápido possível.