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Prós: "Flight was on time"
Contras: "Not many entertainment choices"

Contras: "The plane left 15 mins early and several people missed the flight. customer service of Avianca was horrible, a nightmare. Waited at the airport for 2 hours , no customer service. then called about 10 times , waited on the line another 1-2 hours on multiple calls. had to get a hotel for 2 nights , and they still want to charge me $800+ for another flight - super disappointed!"

Prós: "Crew was nice, food was good, seats were great (bed)"
Contras: "Boarding was chaos"

Prós: "Decent entertainment but the headphones provided were bad."
Contras: "Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff."

Contras: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."

Prós: "No problem with the booking and it was definitely the cheapest available!"
Contras: "More communication with the passengers when we had to abort landing and try again."

Prós: "the crew was great and very friendly."
Contras: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."

Prós: "the flight was on time"
Contras: "nothing"

Prós: "Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia"
Contras: "Above"

Prós: "Kindness"
Contras: "Food and entretainement"

Prós: "Nothing"
Contras: "Having to leave airport after waiting hours for a repair"

Contras: "Kayak’s app didn’t update the flight schedule that has changed to one hour ahead. I almost lost my flight because of this"

Contras: "The 4 hour delay to leave Roatan"

Prós: "The flight attendance was excellent. The food was ok"

Contras: "Late fly"

Prós: "Crew"
Contras: "Avianca has no respect for passengers, they chance your flight without notice, lie, change your seat assignment without notice or train"

Prós: "selay 10 hours"
Contras: "delay 10 hours"

Prós: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Contras: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."

Prós: "Good movie selection"
Contras: "A few broken things in the bathroom gave the impression that the plane wasn't well maintained"

Prós: "Food, entertainment"
Contras: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."

Prós: "the TV!"
Contras: "the food and the selection of movie"

Prós: "Experience with Avianca is terrible, the staff attitude is terrible, the company is full of problems with their unions and the employees have the attitude that the customer has to suffer it"
Contras: "everything on the ground one the plane pre and post flight"

Prós: "Nothing about this trip was good"

Prós: "Nothing"
Contras: "I booked business class ticket and they changed it to economy and didn't tell me also didn't adjust my fare. (Last minute carrier change they told me) I had to fly in the very back of the plane next to a nauseating bathroom. It was horrifying. From Brazil to USA."

Prós: "The in-seat entertainment."
Contras: "There was a four hour delay and not much communication on the part of Avianca staff."

Contras: "They boarded the plane before the doors to the plane were open and so we were in the walkway freezing for at least 10 minutes, which I believe is illegal. Don't board the plane unless you can actually GET ON. The crew also was a special kind of rude."

Prós: "Ontime."
Contras: "Nothing."

Prós: "Free movies was nice"
Contras: "Being told I had to move from my assigned seat, in to a row that does not recline. Worst 5 hrs in a long time"

Prós: "Nothing"
Contras: "Or initial flight was delayed by 2 hours. This meant we missed our connecting flight in Columbia. The airline booked us on a connection that meant a 10 hour layover in Columbia. No help no options nothing. Terrible service. There was another carrier leaving at a time that would have helped us but we weren't able to have this option."

Prós: "The airplane is confortable"
Contras: "When We proceed to check-in to checking our bags, we have an issue with the weight. So, to compensate, we remove some itens from our bag and put on our carry-on bags. The employees of the Avianca realizing that told me that I need to weight my Carry on bag. I never see something like that before, I ask to her if everybody need to weight the carry on bag, She told me yes, but I stay on Checking places for a long time and I don't see anybody weight theirs carry on bags. Basically the company want to get my Money forced me to pay for extra weight."

Prós: "Good service and on time"

Contras: "It took two hours in line to be told our flight was cancelled. After waiting another hour we were told they did not have alternative flights for us. They refused to have conversation and would randomly leave to the back office for 20 minutes at a time or stop assisting people at all. There were people screaming at the ticketing counter and security was called. In the end we spent 14 hours waiting there for a new flight, got split up and sent to different countries, had to miss work, and were not given any flight credit, accommodation, or even an apology."

Contras: "Only a few very all movies to chose from on a 6 hour flight."

Contras: "Falta de respeto a los miembros Diamante."

Prós: "entertaiment"
Contras: "food"

Prós: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."

Prós: "Timing"

Prós: "When attempting to make the connection flight in Columbia, I was informed that I was being placed on standby due to overbooking by the airline. I was traveling with my service dog also. What is exactly am I supposed to do in Bogota, Columbia for an unexpected additional 24 hours? I had no money, and my credit card wouldn't work there. This was the worst airline experience in my life. Absolutely horrible. I will never travel with Avianca again. Avianca staff spoke hardly any English, so I couldn't hardly communicate with them either. Horrible."

Contras: "Almost one hour late to leave GRU. Flight Stats showed the delay more than one hour before the company say something. They boarded everyone late and kept us in the plane waiting for a conection flight that they already knew would arrive late."

Prós: "There was nothing exceptional on Avianca's service on this service."
Contras: "There was nothing exceptional on Avianca's service on this service."

Contras: "I waited 3 hours to do the check in and after that the fly got delayed twice."

Contras: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Prós: "Nothing"
Contras: "The food is terrible. The crew is not friendly."

Prós: "They plane was comfortable and I loved the movies choices"
Contras: "I still didn't get one of my lauguage"

Prós: "Fast boarding, left on time"
Contras: "Hard seats, not enough cushion, flavorless food."

Contras: "The food as usual is not excellent. ... was good enough"

Prós: "Business class priority boarding and priority luggage handling: both were efficient as was check-in. Cheerful and pleasant staff."
Contras: "Minor issue with partially malfunctioning tray table. Long queues at Colombian immigration in Bogotá."

Contras: "Eu estou arrasada, eu recebi meus emails todos em inglês, tive um grave problema familiar e me confundi com a data do voo, perdi o voo e a avianca queria me cobrar mais 2.000,00 para poder viajar no dia seguinte, estou péssima, perdi uma viagem de trabalho, onde está a humanidade de voces? Onde esta a honestidade? Cobrar penalidades? Ja não é penalidade suficiente eu ter perdido meu voo, ter passado por todo esse constrangimento? Mais dois mil reais só para remarcar meu voo? Capitalistas nojentos, voces contribuem para a piora do mundo!"

Prós: "Bag drop-off was quick and efficient for those checked-in online. Clean modern aircraft (A330) with decent space for economy class. Not spacious, but not cramped either. I felt comfortable for the entire six hour flight without leaving my seat. 2-4-2 seat layout in economy is pleasant. Food was satisfactory. From prior experience I know that the business class seats on Avianca's A330 are very comfortable with a lie flat 180 degree recline. Luggage delivery in Bogota is super-fast generally, although in this case it did not matter given the long immigration delay."
Contras: "Entertainment system took over 90 minutes to boot up properly, which also meant in-seat lighting was not working for this time. Immigration arrivals processing in Bogota took too long. Passengers were arriving without forms completed and immigration officers allowed them to fill them out at the immigration desks instead of sending them away. Queue control was unsatisfactory."

Prós: "The snacks and water were great. Smooth flight."
Contras: "Nothing."

Contras: "All good"

Contras: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."

Prós: "new plane good flight"
Contras: "seat space"

Prós: "All of it"
Contras: "Nothing Best flight"

Prós: "Crew was excellent, seats are never excellent"

Prós: "Once boarding was over, flight and crew were great."
Contras: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."

Contras: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"

Prós: "The flight landed early. Check-in staff were great."
Contras: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."

Prós: "There was an available seat next to me"
Contras: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"

Prós: "The crew was amazing. Kat and the other stewards were very friendly."
Contras: "Maybe the option for free upgrade to first class if flight is not full??"

Contras: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"

Prós: "Crew was amazing."

Contras: "Good"

Prós: "Early departure"
Contras: "Absolutely nothing"

Prós: "Good snacks"
Contras: "Nothing"

Prós: "Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot"
Contras: "I’d love to have a free fruit or veggie snack. Just a small bag"

Prós: "Extra leg room was great"
Contras: "Entertainment system was flickering"

Prós: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Contras: "No complaints"

Prós: "Crew were helpful and pleasant"
Contras: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."

Contras: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."

Prós: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Contras: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"

Prós: "On time, great service, a lot of legroom."
Contras: "Nothing."

Prós: "Left on time all went well in Atlanta"
Contras: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."

Contras: "Z"

Contras: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"

Prós: "Delta is not a good place to be"
Contras: "Delta is not good on customer service"

Prós: "Nothing Special"

Prós: "Generally everything went smoothly on this leg of my trip."

Contras: "Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security."

Contras: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."

Prós: "Delta and Westjet staff are of great help to me."
Contras: "Not applicable"

Prós: "The staff is very friendly. Most pleasant airline I've flown with."

Prós: "On time as scheduled."
Contras: "N/A"

Prós: "Left early and arrived early."
Contras: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."

Prós: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"

Prós: "The t.v. 's at each seat"
Contras: "Nothing"

Prós: "Very professional cabin crew"

Prós: "Refurbished plane. Lighting was good"
Contras: "No TV screen"

Prós: "Entertainment (your own device) and crew were great"
Contras: "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"

Prós: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Contras: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."

Prós: "Very clean plane and comfortable. Great friendly crew and very good service."
Contras: "Wifi service was slow but acceptable. Not a big issue."

Contras: "No space in the seats"

Prós: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Contras: "No complaints."

Prós: "Arriving in 2 hrs from Orlando to laguardia!"
Contras: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."

Prós: "Crew"
Contras: "3 hours there before the departure."

Contras: "Repeat the message from above.."

Contras: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"

Prós: "I was able to pick my own flight online easily."
Contras: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."

Prós: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Contras: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"

Contras: "We repeat soon"

Prós: "Crew was extremely kind and helpful. Plane was very clean. Food was excellent."
Contras: "Lost bag that arrived just as we were on our."

Contras: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"

Prós: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Contras: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."

Contras: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."

Prós: "everything was great but the only thing bother me was the A/C, waiting for boarding and all flight the air condition was poor and for me was hot all flight."
Contras: "turn on in full cold the air conditioner"

Prós: "The check in team and the on board crew were all outstanding."
Contras: "My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap."

Prós: "On time departure from DAV."
Contras: "Crew attitudes were poor from start to end. Indifferent, dismissive."

Contras: "The entreinment no tv in a 7 hours flight"

Prós: "Excellent airline. Best to connect the America's."

Prós: "The space between the seats"
Contras: "The food and de the movies, too old"

Prós: "Reasonably good food, nice service."

Prós: "Everythng"
Contras: "Nothing"

Prós: "Tve food os good"
Contras: "The fly EXCELENT"

Contras: "My wife suffered was robeed in the airplane and nobody on the crew pay real attention to this subject; My wife lost her blackjacjet due to the indifeerence of the crew on COPA fligth from PTY to MIA,"

Prós: "Atención muy buena y cómodo el avión"

Contras: "This airline has no concept of service. We were treated poorly by the ground personell as well as the board crew. Also, the airport in Panama is very bad. It's expensive and the food and beverage offering is limited. Avoid!"

Prós: "The food was excellent"
Contras: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"

Contras: "Food could be better."

Contras: "Last time flying with copa airlines"

Contras: "The wait to check bags in Mendoza was eternal. We waited for an hour."

Prós: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Contras: "Nothing."

Prós: "Everything was great!"

Prós: "bags arrived on time snacks served"

Prós: "Amabilidad"
Contras: "Muy atentos"

Prós: "El trato de las asafatas debe de ser mejor"
Contras: "Colchas para lo frío Del avión"

Prós: "Boarding, crew overall the flight was very good!"
Contras: "The movie catalog was old and not very good."

Prós: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Contras: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."

Prós: "No hubo problema con el equipaje"
Contras: "Es tiempo de espera para transbordar"

Prós: "Discrimination and unequal treatment. Latinos were allowed exemptions from yellow fever entry requirements from same place on same plane similarly situated while white gringo was refused entry service Real world truth"
Contras: "Placed on standby although flight purchased 2 months earlier. Told was the first of 13 on list. Was passed over for other locals who yelled at agents for a seat. Being polite and being white is NO privilege. Was told there were no other flights. LIE, supervisor booked it . Not advised of yellow fever requirement and not allowed entry into destination Sent away on next plane"

Prós: "I've always had a great experience when I travel with Copa!"

Prós: "I thought the entire cabin crew were friendly, polite and very helpful."
Contras: "If you are on a seat at the back, it takes too long to get off because the people in front especially first class, take their sweet time getting their luggage while the rest have to wait. Then my contacting flight only had 22 minutes to transboard."

Prós: "Hi, I love the service,Cause they answer all my questions They have helped Me a lot I really appreciated the Staff. and would like in the future keep traveling with Copa Airline."

Prós: "All was. Ganythingood"
Contras: "Nothing"

Prós: "Ultimately the guest services supervisor at the PTY airport she talked and acted decently. Wish others would follow her example"
Contras: "More training. Improvement in operational detail. More respect for customers - does not mean always spending more but empathy and effective planning"

Prós: "Overall good experience. Crew member were polite and pilot did well flying."
Contras: "Seats uncomfortable and way too cold in the plane."

Prós: "The staff"
Contras: "No vegetarian options granted :( the planes are dirty."

Prós: "Same as above"
Contras: "Same as above"

Contras: "Late departure"

Prós: "Crew was very supportive. My son went to eat , but distance to food court was very far. It took him a long time to order , and almost missed our flight."

Prós: "Friendly crew, good food."
Contras: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."

Contras: "Filthy seats, specially the table had a sticky part. Got into my clothes and arm. No entertainment, NADA! Food sucked,"

Prós: "Same as above"
Contras: "Same as above"

Prós: "The crew was very helpful and friendly."

Prós: "Food"
Contras: "No complaints"

Contras: "Too hot in cabin and crowded hot gate."

Prós: "The service and employees"

Contras: "Seats did not recline. There was no notification of this when selecting seats."

Prós: "The crew were very good and friendly."
Contras: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."

Prós: "Everything moved smoothly"
Contras: "Nothing particular"

Prós: "I never flew to Rome because of LATAM!"
Contras: "Flying home"

Prós: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Contras: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."

Contras: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."

Prós: "The middle seat empty AMAZING!"
Contras: "Bigger glass for wine !"

Prós: "All the staff was great."
Contras: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"

Contras: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."

Prós: "The crew was very warm."
Contras: "Seats very tight."

Prós: "Crew was good"
Contras: "Seat not comfortable"

Prós: "Neat, polite and orderly. Great food!"
Contras: "Not much."

Contras: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."

Prós: "Friendly and correct cabin crew."
Contras: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."

Prós: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."

Contras: "Bad"

Prós: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Contras: "More options of TV shows to watch."

Contras: "Cadeira dura"

Contras: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"

Prós: "Everything is amazing"
Contras: "Everyone"

Contras: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."

Prós: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Contras: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."

Prós: "Nice space in the aircraft and the crew was really nice too."
Contras: "The delay was very tiring."

Prós: "Confortable seats, flight on time"
Contras: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."

Prós: "Nothing"
Contras: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"

Prós: "The leg place and reclining chair"

Contras: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."

Prós: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Contras: "More vegetarian options in the menu."

Contras: "The temperature should be a bit warmer"

Contras: "Food"

Prós: "I liked the person I was sitting next to"
Contras: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Prós: "Crew was extremely unfriendly"
Contras: "Better service. Train your people. Learn from azul airlines"

Prós: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Contras: "less ignorant/greedy management"

Prós: "They were very kind!"
Contras: "Probably the space we need more room, so we could stretch our legs and be more comfy!"

Contras: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Contras: "Lack of food!! LATAM you are doing it wrong"

Prós: "Said Paulo airport was chaos but flight was great"

Contras: "No entertainment. The airplane seems to be an older model."

Prós: "The crew was very kínd!"

Prós: "The seats are comfortable, the attention of the crew is great."
Contras: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Contras: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Contras: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."

Prós: "Nothing"
Contras: "It was nasty, disordered. Bad experience"

Contras: "Aeronave muito velha, parecia que ia desmontar no ar."

Prós: "Wine and whisky"

Prós: "Seat was comfortable, as expected in business class"
Contras: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"

Prós: "Service"
Contras: "The plane is ok but it is an old 767"

Prós: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Contras: "Standing too long before boarding at 2am!"

Prós: "Nothing"
Contras: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"

Contras: "Company was not able to understand situation and did not offer solution. I lost my money"

Contras: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."

Prós: "Staff was nice despite the situation."
Contras: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."

Prós: "I like the food,delicious I like entertainment very good!"
Contras: "The service very slow. The sits very small,no confortable!"

Contras: "the wifi is awful"

Prós: "Comfy seat, nice crew"

Prós: "Flying portion was fine."
Contras: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."

Contras: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"

Prós: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Contras: "Boarding process was chaotic"

Prós: "Pilot did great job, superb smooth landing."
Contras: "The two male flight attendants could have been a bit more friendly."

Prós: "comfortable plane."
Contras: "Kay&k was awful. Never use them again."

Prós: "Honestly, nothing!!"
Contras: "Everything. This airline has disappointed me for the last time."

Prós: "It was average."

Contras: "4 hour delay is unacceptable"

Contras: "Seats are too close"

Prós: "Crew was nice and made sure we were all comfortable before taken off :)"
Contras: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"

Contras: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"

Prós: "Entertainment available excellent"
Contras: "Seating space seems to narrow"

Prós: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Contras: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."

Prós: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Contras: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"

Contras: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."

Prós: "Service for wheelchair was excellent with staff at checking counters"

Prós: "We were early but couldn't get to the gate!"
Contras: "Same as above"

Prós: "The flight attendant"
Contras: "Service was poor."

Prós: "Price, entertainment, direct flight"
Contras: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."

Prós: "Everything in order and on time."
Contras: "-"

Prós: "Prompt on time service."
Contras: "N/A"

Prós: "Seats which we selected where great"
Contras: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"

Contras: "They changed my flight schedule that made me have to arrange my travel plan"

Contras: "All the ridiculous announcements by the crew with nonvalue added information."

Prós: "Nothing"
Contras: "Someone stole an ipad and that forced us the be delayed for 2 hours"

Prós: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Contras: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."

Prós: "British Airways got us on another flight to Dublin through Heathrow."
Contras: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."

Prós: "On time"
Contras: "Small seats"

Contras: "No personal TV’s and no food for purchase"

Contras: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"

Prós: "Arrived early"
Contras: "American airlines lost my bag... Customer service in LAX is non-existent."

Prós: "Lucked out with extra legroom seat. Seat was broken though."
Contras: "The whole customs process is a seemingly endless mess."

Contras: "The cleaniless of the flight can get better"

Prós: "Flying AA. Excellent flight"
Contras: "No wifi. Pay only"

Prós: "Besides the seating problems everything else went smoothly"
Contras: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."

Contras: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."

Prós: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Contras: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"

Contras: "Too many delays"

Prós: "the choice of movies was great. I two very well presented selections."
Contras: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."

Contras: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."

Prós: "not much"
Contras: "not much"

Contras: "Old plane and the movie app kept cutting out"

Prós: "They crew tried their hardest"
Contras: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."

Prós: "On time"
Contras: "Seating"

Prós: "Renovated planes, modern entertainment options that were free, charging by outlets."
Contras: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"

Prós: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Contras: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."

Prós: "My business class seat was comfortable"
Contras: "4hr boarding delay and no entertainment system whatsoever on a 6hr flight."

Contras: "Still in the waiting room waiting for this flight"