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Contras: Airline food could always be better. It wasn’t bad though.

Prós: Vegetarian option of the food. Constant hydration

Contras: WiFi

Prós: Arrived early, nice bus. Class lounges

Contras: Friendly flight attendants, more comfort . Better food. Faster service

Prós: Nothing!

Contras: Racists bastards!

Prós: Inflight services

Contras: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Prós: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Contras: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Prós: Wide choice of movies and entertainment

Contras: Better menu options and in-flight service

Prós: Easy boarding process

Contras: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep

Contras: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Prós: Nothing!

Contras: Racists bastards!

Prós: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Contras: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Prós: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.

Contras: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.

Prós: quality of plane

Contras: check in takes 30 minutes since my visa was in old passport

Contras: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Prós: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Contras: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Prós: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!

Contras: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.

Prós: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Contras: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Prós: Trip was cancelled

Prós: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!

Contras: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.

Prós: They hand out wine like it's candy

Contras: Also, they hand out wine like it's candy - be careful!

Prós: The audacity of your gross negligence in a time of global pandemic.

Contras: Any semblance of social responsibility or ethical behavior.

Contras: Internet speed is weak.

Prós: Inflight services

Contras: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Prós: Good food, service, and entertainment

Contras: The seats are not very cushioned

Contras: It was good enough.

Prós: Nice crew

Contras: More comfortable seats

Prós: comfortable seats, quick flight

Contras: in-seat entertainment and a full salami sandwich instead of half for snack

Prós: The audacity of your gross negligence in a time of global pandemic.

Contras: Any semblance of social responsibility or ethical behavior.

Prós: Good food, service, and entertainment

Contras: The seats are not very cushioned

Prós: Trip was cancelled

Prós: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Contras: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Contras: Airline food could always be better. It wasn’t bad though.

Prós: I didn't end up taking the flight. It was canceled.

Contras: Being able to reach the airline or vayama would have made it better. The flight was canceled and I couldn't have gone anyway as the wedding was postponed that I had planned to go to and there are stay at home mandates in the US due to COVID 19. It's been weeks and I've given up trying to reach the airline or vayama and it's not clear if I'll get any of my money back. That's the one frustrating thing is not being able to reach anyone.

Prós: Was put in German Airport jail

Contras: See above. United sold me a ticket they knew would get me sent back after being detained

Contras: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Contras: Internet speed is weak.

Contras: It was good enough.

Prós: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.

Contras: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.

Prós: Nice crew great sitting

Contras: Boarding has always been slow with this trip.... disorganized

Contras: Internet speed is weak.

Prós: The audacity of your gross negligence in a time of global pandemic.

Contras: Any semblance of social responsibility or ethical behavior.

Prós: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Contras: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Prós: Crew was nice

Contras: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Prós: Very friendly crew, very clean cabin, very comfortable seats

Prós: The food was great and the screw were nice and young .

Contras: The boarding process and charging 95 dollars for an extra bag is crazy.

Contras: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.

Prós: Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos.

Contras: Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe.

Prós: Quick flight

Contras: Bad delay, long security line there

Prós: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.

Contras: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.

Prós: Quick flight

Contras: Bad delay, long security line there

Prós: The crew was outstanding!

Contras: Slightly more comfortable seats would have been helpful.

Prós: Average friendliness of crew, paying for extra leg room seat is a must

Contras: Food with a taste, rather than dull

Prós: Comida ok. Embarque ótimo.

Contras: Muito apertado. Algumas turbulências e tripulação não muito simpática.

Prós: The on-board entertainment

Contras: More food, more water

Prós: I liked the food

Prós: TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable.

Contras: TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever.

Contras: Informação e não mentir

Contras: TAP doesn't understand the first thing about customer service.

Prós: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful

Contras: TAP being on time and giving a reason why the flight was late

Prós: Boarded fast

Contras: Hours of flight

Prós: I didn't end up taking the flight. It was canceled.

Contras: Being able to reach the airline or vayama would have made it better. The flight was canceled and I couldn't have gone anyway as the wedding was postponed that I had planned to go to and there are stay at home mandates in the US due to COVID 19. It's been weeks and I've given up trying to reach the airline or vayama and it's not clear if I'll get any of my money back. That's the one frustrating thing is not being able to reach anyone.

Prós: Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.

Prós: The crew was amazing

Contras: The WiFi

Contras: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Prós: comfortable seats, quick flight

Contras: in-seat entertainment and a full salami sandwich instead of half for snack

Prós: Very polite and helpful crew. Nice selection of movies in-flight

Prós: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Contras: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Prós: Wide choice of movies and entertainment

Contras: Better menu options and in-flight service