The space between chairs in economy class is so tight
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Prós: "The crew was amazing"
Contras: "Flight was a bit delayed"
Prós: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Contras: "See above."
Prós: "Seats very comfortable; real feather pillow! Everything was on time."
Contras: "Breakfast consisted only of sweet items -- I didn't touch it."
Contras: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Prós: "Crew was great"
Contras: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Contras: "Very hot on board"
Prós: "Spacious seating available/ snack/staff"
Contras: "No entainment"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "Flight was very smooth and on schedule."
Contras: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "האוכל והשירות מצוינים והטייסים מצוינים"
Contras: "מקום ישיבה צפוף מידי"
Contras: "Having no entertainment in the flight"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Contras: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Customer service is excellent."
Prós: "The booking to a new flight was seamless."
Contras: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Prós: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Prós: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Prós: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Contras: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Prós: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Contras: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Prós: "Excellent food."
Contras: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."
Prós: "Crew was friendly. Food was good"
Contras: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Contras: "We were packed into the airplane like sardines!"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "The plane was clean, on time, and the staff were professional and friendly."
Contras: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Prós: "The crew made the best they can."
Contras: "The airplane was to old. The company should put a better one ."
Prós: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Contras: "Landing. Very rough"
Contras: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Prós: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Prós: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"
Prós: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Contras: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Speedy service, very efficient
The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
Delta cancelled flight due to weather, which turned out to be sunny. Then rebooked me on a 2 stop flight the next day. Now been on hold for 4 hours with them...
I liked that once up, things ran more smoothly and we still landed on time despite a 45+ minute delay leaving the gate. The boarding process was another story. With the demand for proof of a negative COVID test prior to boarding by the US, Air France had just 2 staff members checking these tests results, collecting a paper affidavit of sorts also required by the US, and checking boarding passes and passports for an entire Boeing 777 full of passengers. There were other staff around This seemed preposterous. Then, when I finally boarded, the luggage was still be loaded onto the plane at 1:50pm for a flight schedule to leave at 1:15pm.
Contras: "Snacks need some variety"
Prós: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Contras: "More leg room would have been nice..."
Contras: "Seat could have been more comfortable"
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Contras: "The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time."
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "The seat was ok, but the crew was very good and helpful"
Contras: "Good company, have the very good attendants"
Contras: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Prós: "non stop flight"
Contras: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Prós: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Contras: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Prós: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Contras: "Late taking off. Let's leave on time"
Contras: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Prós: "Crew was nice, food and entertainment was nice."
Contras: "Seats could’ve been more comfortable."
Prós: "Crew was friendly, capt. had smooth take off and landing."
Contras: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Contras: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Person next to me overflowed into my seat…"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!"
Contras: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Departed on time. Very courteous crew."
Prós: "Decent service"
Contras: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Prós: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Contras: "Food was just a snack"
Prós: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Contras: "Flight delayed, almost missed international connections"
Dear Lufthansa, thank you for the excellent flight. We arrived early which really helped us with our connection. Crew was so nice!
No wifi or entertainment on board at all.
The lost my luggage for the second!! Our flights had delays that caused us a very stressful layover to catch our connecting flight, I still have not received any updates on my first luggage that was lost 11 days ago. And yesterday my second luggage wasn’t loaded on time . I have to stay in a hotel with literally NOTHING till they find my luggage. Your customer service was NOT helpful at all and it’s gotten worse over the years .
Food was just OK, barely. Outside of special diets which you need to order in advance, there were no choices. For regular meals, dinner was a light pasta dish with no meat or fish. Breakfast was more like a sugary snack, a muffin and a tiny fruit cup.
I left my iPad on the plane. I could not reach anyone at Lufthansa. Absolutely useless non-service.
The flight was canceled mid-air. It was a disaster and I missed all of my connecting flights.
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Love Lufthansa… very fair with staff and passengers 💝
I flew in Tourist priority, it was great.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
We were not able to go ! So we didn’t fly at all. We canceled flights months ago with Kayak
The crew was very helpful on the plane.
It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents
Prós: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Prós: "Nada. Assento não reclinava"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Contras: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Prós: "The crew was really nice."
Contras: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Contras: "1hr 20 minutes late"
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Contras: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"
Prós: "Flight was on time and flight crew was very good."
Contras: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Prós: "Lots of space....very comfortable seat."
Contras: "Can’t think of a thing."
Prós: "Wider economy seats"
Contras: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"
Contras: "Plane was old and had no in flight entertainment"
Prós: "The Cabin Crew was excellent! Very impressed"
Prós: "Crew, food"
Contras: "Delay caused by weather"
Contras: "Sem entretenimento a bordo"
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Facilities for short connections.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Contras: "Still don’t have my luggage yet"
Contras: "Information on arrival time was not correct"
Prós: "Everything works and quick to get to destination."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Contras: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Prós: "Entertainment was amazing"
Contras: "Seats a bit hard"
Prós: "Good beverage service."
Contras: "Over an hour delayj for departure."
Prós: "Service is awesome. Food is great."
Contras: "People with short connection are affected by the 15 to 25 minutes delay."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "They left my bag off the plane. Ridiculous."
Prós: "The space at my feet with the chair in front was a bit akward."
Contras: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Contras: "Long haul flight made pleasant by KLM"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "Inflight was better than I expected. But needs upgrading air crafts."
Contras: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Entertainment options."
Contras: "Service was poor, seat did not recline, and the food was terrible."
Prós: "Employees were very friendly"
Contras: "The seats were very small"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contras: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Prós: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contras: "Cramped seating."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Contras: "Food and one bathroom out of service makes an awful flight"
Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."
Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."
Le repas est casiment vide
Adorei a companhia é super recomendo
Very tight leg space in the cabin
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Contras: "The food was not as usual."
Prós: "Nice crew"
Contras: "Not loose my luggage:)"
Prós: "Yeah Everything well organized"
Contras: "I believe so"
Prós: "Crew are the best!"
Contras: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Prós: "Tripulação excelente."
Prós: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Contras: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Contras: "Entertainment worked sporadically"
Prós: "The comfort of the flight snd kindness of the crew."
Contras: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Prós: "The crew was wonderful. We were in business class which was modest but comfortable."
Contras: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Contras: "Baggage check in was stressful"
Prós: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contras: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Prós: "Intranet meant I could watch movies on my iPad"
Contras: "Seats are very uncomfortable"
Contras: "It was great trip thank you Air France"
Prós: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Prós: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Prós: "Good selection of movies"
Prós: "No extra charge for simple refreshments."
Prós: "The cabin crew was super patient and accommodating of the passengers."
Contras: "Cramped quarters"
Prós: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Contras: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Contras: "My luggage was lost in Paris. Now I need to wait still."
Prós: "The crew worked hard, but the food was below the French standards."
Contras: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Contras: "I didn’t have time to make it through customs. Missed my flight"
Prós: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Contras: "I just expected better toilet bag for business but what was given out was just basic."
Contras: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Contras: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Contras: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Prós: "nice drink selection on board flights"
Contras: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Prós: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Contras: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Prós: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Prós: "I liked the crew, they were professional and tried their best"
Contras: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Prós: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Contras: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Flight was smooth"
Prós: "I didn’t actually liked the entertainment"
Contras: "I just didn’t enjoy the entrainment."
Prós: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Prós: "What’s not to like!"