Seats could’ve been more comfortable
Mais opções de filmes em português.
Perfeito em todos os aspectos
Prós: "Everything! Emirates is the best airline in all categories in my opinion."
Contras: "Embarque com finger e mais próximo do gate"
Prós: "everything from security check, boarding, crew, food was excellent, I have no complaints about my trip from Dubai to NewYork, I wish it was the same between Mumbai to Dubai..again Emirates need to train their staff @ Mumbai airport, It was one of my bad experience ever on any airlines or airport."
Contras: "everything is great, no reason to complain."
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "The crew was very polite and professional."
Contras: "There could be more legroom."
Prós: "Great crew. More room for seat would be better"
Contras: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Prós: "Amazing flight and service. Would fly Emirates all the time if I could."
Prós: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Contras: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "The entertainment is fantastic"
Contras: "The crew, not very hospitable"
Prós: "Seat was very comfortable."
Contras: "Everything was good, one little thing, just had to wait for crew member to respond to the bell."
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "Exceptional flight super comfortable"
Contras: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Direct flight"
Contras: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Contras: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Prós: "The other services was okey"
Contras: "The checking in at the airport terrible"
Prós: "Great movies and responsive crew"
Contras: "Something weird was going on about how food was served and how people went about deciding what to have."
Contras: "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"
Contras: "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
Contras: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Prós: "The cabin crew are helpful. the in-flight entertainment is superb."
Contras: "The selection of food, the seat is uncomfortable"
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "Upgrade to Business class"
Contras: "My one problem, which is not Emirates' problem, is the lady that sat behind me on my way to Dubai in October was unhappy if I reclined my seat at all. I didn't want to cause a problem, so I left it upright - later on, when I walked to the back, I saw her sleeping w/her seat reclined! That really was my only complaint, and like I say, that really has nothing to do w/Emirates."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Food, entertainment choices"
Contras: "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Overall top service."
Contras: "A little too directive, exemplified by ordering people to pull down their window shades, for my Americans can mentality. Otherwise great!"
Prós: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "The service we received from crew was excellent"
Contras: "Actually we enjoyed everything about emirates"
Prós: "Everything except boarding and internet"
Contras: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Contras: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Overbooked flight of airBaltic, tow hours of delay
Voo atrasou uma hora para aguardar passageiros em conexão.
Have people at the Westjet counter
Overall a pleasant flight.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Both airports totally understaffed. Awful experience.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Great flight Will go again!
Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Prós: "I liked how generous they were with food and drinks"
Contras: "Free WiFi could have made the flight a lot better"
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Boarding was efficient and the crew were nice."
Contras: "the seating is horrible. it was the tightest seating I've ever experienced."
Prós: "Services is good ."
Contras: "Food can be better"
Prós: "Impressive service... amazing crew, very friendly and professional"
Contras: "All of the less than good, obvious!"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Prós: "Fantastic gate agents!"
Contras: "The food was terrible."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Nice staff and no delay"
Contras: "Instead of crisps maybe a bit of cheese or crackers"
Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "They left my bag off the plane. Ridiculous."
Prós: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Crew was fantastic."
Contras: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"
Prós: "Being fed was amazing and watching free TV was great!"
Contras: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Prós: "Crew were great, food, entertainment, seat and everything else was great as well."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Luggage lost, three days to give it back.
Heathrow Airport wheelchair service continues to be a disappointment, full of delays and frustration at every level...A+ to the people interfacing with the people trying to help, but F- for the setup and organization, causing customer disappointment Unfortunately the Entertainment system was down and never worked the whole time...that was disappointing, but the rest of the service was excellent.
nao tem equipe de solo sufficient em Des Moines, estejam preparado para esperar no avião qdo chegar
Laura needs more training, the rudest flight attendant I’ve ever dealt with, flown hundreds of times.
The gate changed three times. When I asked about it the agent was rude, the flight left late, though we ended up arriving early, no legroom
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
Prós: "Seating was Ok"
Contras: "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."
Contras: "Too many travelers on the same flight, but I know its the day before thanksgiving so its the way it is."
Contras: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Prós: "The crew was amiable. The plane was crowded but clean."
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Contras: "I’m tall. And there is no room to put my legs or my arms."
Prós: "Fast food service"
Contras: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
Prós: "My crew was very attentive"
Contras: "My tv didn’t work my WiFi didn’t work and no beverage service"
Prós: "Flight was mostly empty and it’s a short trip."
Prós: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Contras: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Contras: "They hate kids"
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Prós: "Muito boa tripulação"
Contras: "Não havia nenhum tripulante que falasse português em um voo para o Brasil."
Prós: "Comfy seats with ample room."
Contras: "6 hour flight with only one cookie and two drink snack offer."
Contras: "Não serviram lanche num voo de 6 h, só biscoito e suco e não tinha o que comprar! Esgotou antes de chegar no meu assento. Tripulação mal educada, o voo atrasou, turbulento quase o tempo todo. Não houve tempo habil pra comprar nada de lanche porque o voo de Los Angeles chegou em cima do embarque dele"
Contras: "Conforto, espaço muito pequeno"
Prós: "Aeronave pequena porém é um voo rápido."
Contras: "Nada a declarar"
Contras: "Only arriving in Madrid took 1/2 to open the door"
Contras: "Poucas opções de filme, e varios deles sem legenda em português."
Contras: "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."
Prós: "Old aircraft. Ucomfortable seat."
Contras: "uncomfortable seat"
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "A variedade de filmes e opções de entretenimento."
Contras: "O ritmo do serviço de jantar parecia atender mais o interesse da tripulação, para "se livrar" do trabalho e p[oder descansar, do que em oferecer um bom serviço aos clientes. A iluminação da aeronave também é apagada antes do término do jantar, aparentemente para acelerar a conclusão da atividade. Decepcionante."
Prós: "Do atendimento da tripulação. Estou me referindo ao trecho entre Philadelfia e Lisboa. O trecho de Miami a Philadelfia foi aceitável."
Contras: "Devido ao tempo de duração do voo a aeronave poderia ser melhor com ponto de energia, e espaço maior entre as poltronas"
Contras: "A menina que sentou ao meu lado estava com cigarro eletrônico e deu umas tragadas durante o vôo. Tinha apenas um comissário de bordo que não viu a fumaça que ela fazia. :("
Prós: "A AA está com aviões reformados e peguei um 787 Dreamliner de LAX para GRU, na saída de emergência. A poltrona é bem confortável, os banheiros estiveram surpreendente limpos até o final e os horários foram respeitados."
Contras: "O atendimento das FAs foi daquela secura habitual, a comida era um lixo de chicken or pasta usual e o entretenimento conta com nos filmes, mas leve seu fone de ouvido porque o que eles entregam é ruim de doer."
Contras: "The flight was two hours late leaving Chicago due to maintenance issues. Because of this we missed our scheduled train therefore I had to purchase more tickets."
Prós: "Nada superou as expectativas"
Contras: "O atendimento no aeroporto nos USA foi terrivel, com atendentes mal-humoradas e sem nenhuma vontade em ajudar. Houve atraso na decolagem do aviao de quase 1hora. O voo nao estava lotado, no entanto, apesar do conhecimento, me deixaram embarcar em uma poltrona recem-vomitada. Apesar da limpeza o cinto de seguranca apresentava o cheiro caracteristico. Ainda assim, viajei nessa poltrona usando o cobertor da companhia para abafar o cheiro. As refeicoes oferecidas eram horriveis as duas."
Prós: "Liked the updated aircraft for the first leg of my flight."
Contras: "The lack of communication to inform passengers of updtaes"
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Prós: "Great films and tasty food"
Contras: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Contras: "Não tem entretimento individual a bordo e nem comida. Só biscoitos secos."
Prós: "The crew was very nice and did a good job of keeping the passengers informed of delays"
Contras: "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."
Prós: "Nada, mesmo pagando o que se paga em outras companhias para ir de Exec, a exec da American nada mais é do q uma econômica com mais espaço."