Avaliações recentes
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- Neutras
- Negativas
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10,0
Prós: Terrible customer service, I was debited for unauthorised costs
Contras: At least one member of staff in the country should be able to communicate in english. I sent several emails and was simply ignored
avaliação de
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3,2
Prós: A security deposit hold was placed on my card even thought I purchased local and international insurance. I was told during registration that the only way to avoid this was to buy local insurance. So I paid for insurance twice was still thrown into an additional debit of $2000 for a $400 rental
Contras: At least someone who speaks english to help communication. Not even the call center of Alamo in Brazil can provide an english speaking customer service attendant.
avaliação de
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9,2
Prós: Efficient, good service, no fuss (apart from the usual bureaucracy of car rental companies)
Contras: LDW + excess insurance more expensive than rental but this is the game rental cars have been playing for a long time and no different from others.
avaliação de
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4,4
Checkout problems
Prós: Everything was good until checkout, first they tried to charge me to wash the car (wasn’t filthy just normal road dirt). Then they tried to scam me on 3 days and 3 ha additional, charging a value that wasn’t in contract. People with tight schedule would pay to not miss the flight. In my opinion this is done in purpose
Contras: Price and initial car condition (low mileage)
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2,0
Contras: Estaba mal hecha la reserva y no coincidía con lo que solicite. Todo un problema. Nunca mas
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2,0
Becarefull with overseas service provider in Brazil
Contras: Got a car from Unidas. The car had strange noises. On 3rd day didn't turn on. Wasted half a day waiting for mechanic and toll truck. I couldn't take a trip the same day to a different town to switch cars so I asked if I could get it the next day and they would reimburse me 1 day. They said it was ok. They never did. So I paid in advance for 1 day which I didn't have a car. Rip off. Spoke to costumer service they said they would solve the matters, never did either.
avaliação de
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10,0
Prós: Easy and fast return Return inspection was reasonable not like others that spend time trying to find a small issue on the vehicle specially if you have not bought their insurance Alamo did not charge car wash fee like others do is the car is not 100% clean in and out - kind of impossible after few days and rain New car
Contras: Slow pick up process at the counter
avaliação de
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10,0
Foi otimo
Prós: Gostei bastante do servico.
Contras: Gostaria que tivesse mais aviso sobre seguro do carro. Para alguém que está vindo de fora do país, oque se vê no site parece ser o unico valor que e necessario para retirar o carro. O Alamo sendo uma companhia multinacional deveria explicar isso melhor. Todo país tem suas regras para alugar um carro, mas essa informação seria importante na decisão final para alugar. Fora que ajudaria quem ta vindo de fora se preparar melhor financeiramente.
avaliação de
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6,0
Missing basics.
Prós: Car model
Contras: Not even a clock was available in the car. I lost my purchased car insurance because the location did not recognize my online car insurance I bought when I did car reservation.
avaliação de
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7,6
Smallest SUV ever
Prós: Cheap
Contras: Tiniest SUV I ever drove. Had to remove wheel of a bike to fit inside. Reservation was for R$757, agreement presented to me said R$950. They corrected after I caught it.
avaliação de
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10,0
Prós: Terrible customer service, I was debited for unauthorised costs
Contras: At least one member of staff in the country should be able to communicate in english. I sent several emails and was simply ignored
avaliação de
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9,2
Prós: Efficient, good service, no fuss (apart from the usual bureaucracy of car rental companies)
Contras: LDW + excess insurance more expensive than rental but this is the game rental cars have been playing for a long time and no different from others.
avaliação de
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10,0
Prós: Easy and fast return Return inspection was reasonable not like others that spend time trying to find a small issue on the vehicle specially if you have not bought their insurance Alamo did not charge car wash fee like others do is the car is not 100% clean in and out - kind of impossible after few days and rain New car
Contras: Slow pick up process at the counter
avaliação de
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10,0
Foi otimo
Prós: Gostei bastante do servico.
Contras: Gostaria que tivesse mais aviso sobre seguro do carro. Para alguém que está vindo de fora do país, oque se vê no site parece ser o unico valor que e necessario para retirar o carro. O Alamo sendo uma companhia multinacional deveria explicar isso melhor. Todo país tem suas regras para alugar um carro, mas essa informação seria importante na decisão final para alugar. Fora que ajudaria quem ta vindo de fora se preparar melhor financeiramente.
avaliação de
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3,2
Prós: A security deposit hold was placed on my card even thought I purchased local and international insurance. I was told during registration that the only way to avoid this was to buy local insurance. So I paid for insurance twice was still thrown into an additional debit of $2000 for a $400 rental
Contras: At least someone who speaks english to help communication. Not even the call center of Alamo in Brazil can provide an english speaking customer service attendant.
avaliação de
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4,4
Checkout problems
Prós: Everything was good until checkout, first they tried to charge me to wash the car (wasn’t filthy just normal road dirt). Then they tried to scam me on 3 days and 3 ha additional, charging a value that wasn’t in contract. People with tight schedule would pay to not miss the flight. In my opinion this is done in purpose
Contras: Price and initial car condition (low mileage)
avaliação de
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2,0
Contras: Estaba mal hecha la reserva y no coincidía con lo que solicite. Todo un problema. Nunca mas
avaliação de
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2,0
Becarefull with overseas service provider in Brazil
Contras: Got a car from Unidas. The car had strange noises. On 3rd day didn't turn on. Wasted half a day waiting for mechanic and toll truck. I couldn't take a trip the same day to a different town to switch cars so I asked if I could get it the next day and they would reimburse me 1 day. They said it was ok. They never did. So I paid in advance for 1 day which I didn't have a car. Rip off. Spoke to costumer service they said they would solve the matters, never did either.
avaliação de
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6,0
Missing basics.
Prós: Car model
Contras: Not even a clock was available in the car. I lost my purchased car insurance because the location did not recognize my online car insurance I bought when I did car reservation.
avaliação de
