Excellent location, everything worthwhile seeing within walking distance
the friendly doormen It was great!
Location is great, right in the middle of town, restraunts, bars tapas and shopping.my room was big although I took a superior room. There are no views from any room windows. I took the advice of other reviews and asked for a room away from corridor to be quiet Bad inroom breakfast. Also the morning buffet breakfast is not very exciting and too expensive
very good location but the rooms are too small.The breakfast was excellent.
THe location was great, the room was very comfortable with a large bed. It was noisy becasue it was on the street and the walls are thin. Also think the staff could be knowledgeable about the area, especially place to eat.
The hotel is situated in central Madrid on a surprisingly quiet street corner. Both the room and its bathroom were spacious, spotlessly clean, well furnished and equipped. Staff was polite and helpful, their english skills varied. We asked for a street side room for light on an upper floor for quiet and we got one but we had to take two lifts and walk a long lonely corridor between them. A bit creepy late at night!
The closeness to the centre The bar of the hotel was too small and uncomfortable
The atmosphere is wonderful. The rooms are very nice and the employees are very helpful. Really enjoyed staying here.
the staff were very helpful, room was clean
very comfortabe, interior design was great..
the decoration and attention to detail amazed us, stunning!!. beautiful hotel. staff very friendly and efficient. location superb, literally round the corner from neptune fountain, prado museum and thyssen museum. cocktail bar sooooo cool. restaurant mediteranean asian fusion not too expensive. and you might catch a glimpse of tom cruise as the church of scientology is across the road.
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
Clean, nice staff. Great location. Strongly recommended!
The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
Outstanding location. Excellent value. Courteous service. Good laundry. Very good breakfast. Very nice bathroom, excellent shower, but the bathroom was very dark and position of the floor-mounted door stop was a hazard (several painful impacts with toes).
Excellent location, great room, very clean, large, quiet, comfortable bed, clean, excellent breakfast, with the exception of one lady at the front desk the receptionist staff was very friendly.. I found the lady at the front reception very rude the way she talked to you, she talked down to you, very dissappointing.
The location was excellent. Very clea room, bed was very comfortable, bathroom well-equipped and very modern. Front office staff courteous, polite, and helpful. Hallways to room had a strong smell of stale cigarette smoke.
We loved the central location. the staff was helpful and attentive. WE loved the in room shampoo and conditioner. Is it possible to get it in the USA?
Splendid service.Very comfortable rooms. Excellent location. The rooms are too dark. More light would be nice.
the location was great It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.
b&o electronics, comfortable but separate beds, deep carpets, well appointed bathroom even though no tub, facility was very quiet, staff was helpful, friendly and spoke decent English room lighting tried too hard for ambience, resulting in the lack of a good, bright reading lamp
Great location, great hotel for the price.
the exceptional good breakfast and nice bathrooms
Smart hotel in very good location, good deal if booked in advance
Location to downtown Room layout. Very cramped. Too many ammenities for room size
DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END, ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge. Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
location and its was realatively clean poor facilities no pool,no proper bar, limited seating in restaurant,staff didnt speak english and were not helpful
The friendly reception and needs all met in a straightforward way. We had a nice quiet room.
Room design was exactly I expected from photo. It had sitting area at few steps donw form bedding area, with sofa and coffee table wtih freash rose in the vase, gave more relaxing space after sightseeing in busy town. Hotel gives upscale/rustic/cosy feeling all together. Front desk personnel,porters, and door men were all nice. Location is great for sigtseeing and dining. A bar next to hotel was nice to visit for small drink or tea at late night too. Bathroom was clean but had a strong oddor (smell like sewer). Also, one day we were back to room duing day time to take a break from sighseeing, the noise from outside (from either roof or pipe repaire) was very loud. So we went back out to sightseeing.
the good location I was deeply disappointed by the size of the room, and the fact that it needed a good refurbishment. I felt I paid I very high room cost for something that didn't warrant it. My guide book had said the Villa Real was a deluxe hotel; perhaps I was just given the worst smallest room on the top floor.
only location next to del prado museum and park The hotel must be 3 or 4 star and doesnt look like 5 star and it is too expensive.The bathroom was small and terrible and after a shower water pours down,the WIFI too slow and only free for 1 hour.
Great view and beautiful suite on the 5th floor
It was a lovely hotel with a helpful staff. Great location across from the Prado Museum. You can walk to all attractions. The room was a great layout with a sitting area downstairs from the beds. Restaurant/Bar were excellent. Hotel provided a complimentary bottle of wine upon arrival. They have a free computer if you need the internet. They also provide a CD player in the room. Wish I purchased the CD of Spanish music. Would highly recommend this hotel.
friendly staff. When I needed to call an ambulance for my husband who was unwell they were efficient and helpful a bigger restaurant for the evening would have been better.
The location and friendliness of the staff was excellent.
The welcome bottle of wine and flower and the fact that the maid service was efficient. No on site swimming pool.
its close proximity to museums and sites. the high cost for internet usage.
Staff was unfriendly
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
At EUR 22 plus per person, breakfast is too expensive. It is good, but out of proportion with what you get ...which ios a good breakfast.
As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!! The size of the gym and the pool!!
The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus. Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.
the front off staf are really help us with a perfect way & the houes keeper are more than great,just need litel more in english some department need ,english for comunication
Excellent Design. Great Location. Staff and Amenities. The bed wasn't very comfortable...and the sheets were like sand paper.
Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning. The rooftop pool is subpar (tiny) and has woefully inadequate seating.
Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy
the service were very good +++ and very personalliti. and very near the center. the urban hotel desezin to my test. no.
Location and cleanliness all signs are in Spanish. the hotel is not designed for international visiters.
Hotel decor, nice room, central location No window to the outside from the room
Every thing was really excellent .. The staff were really friendly helpful , great guidance , with a big smile .. Very modern hotel , very clean and the location was really perfect .. The breakfast was not included in the room rate not even an option when I did the booking so I can include it with the booking
Location, the porter (very nice people) the restaurant There were no spa, in a 5* that´s not on.....
The room The location The general ambience We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
I loved the hotel, the look of the outside and the entry. The service is not what I have experienced at other Ritz hotels. The rooms were dated.
The location, comfort and style. We stayed at the hotel 7 days and the 4th day we had to ask to vacuum the room. Only one arm chair fitted into the small room we had. Cleaning inconsistent. Not much selection at breakfast even when it was very expensive.
Old world charm and location. Great lobby and dining rooms Room furnishings and hall carpets need refreshing
Fantastic, we generally dont spend that much money for a hotel but after a terrible experience the night before, it was worth it!
Hotel staff were fabulous ,location excellent As long as you dont mind a bit of faded grandeur and pink wardrobes an excellent choice
The pleasure that a very comfortable and opulent hotel can give. The reception rooms are magnificent and staff and service were excellent, as you would expect.
We liked this hotel very much, luxury. Staff was very polite, we arrived 13 p.m., check in should be 14 p.m., we were offered to wait 20 minutes and offered drinks free of charge. In room we also found compliments, it's very nice, when you arrive. Buffet breakfast costs 30 eur per person.
The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from. Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.
Staff was delightfully enthusiastic. Setting was beautiful!
very close to the centre , good value for money , nice room beed too small for 2
Only location was good Room was very small, dark with no necessary facilities for a family only one chair, the worst I had
Location. For a tourist on a very short visit to Madrid this hotel was very centrally located with the Grand Via, Puerto Del Sol, Prado Museum and Plaza mayor all within a reasonable walking distance. The inclusion of breakfast in the price was a real bonus - the selection was vast a kept us going for the day This was very much a business persons hotel. The family room seemed to be an after thought - it was very small, dark with one corner window. To accommodate a free standing wardrobe the room light switches were almost completely covered.
Free high speed internet,shower, locality to subway/centre.... Lifts were insanely small
The staff was extremely friendly and the location was great. We had a room without a window. I recommend that if you stay at this hotel, ask for a room with a window. M
Location , bathroom Bed was not comfortable, and makes sounds (skweeks). Elevator is very small. No one helped us with the luggage.
The location One of the rooms was very dark, and had a permanent bad smell
If you stay at hotel Petit Palace Alcala Torre you are at the best location to visit Madrid. Hotel staff is very helpful.
Exellent hotel and excellent location tiny elevators
location was exelent the size of the room was extremely small and the door key malfunction constantly
The rooms, the laptop, facilities and location in general.
Close to everything, nice and modern! Never got hot water in the shower it was just "warm"
The location is truly Ada Palace's big selling point! While not exceptional, the room was comfortable and -- at night -- surprisingly quiet despite facing busy Gran Via. I found the reception staff to be courteous and helpful. All in all, an above-average option for travellers looking for a place in the centre of town. The lifts are indeed small, but -- lacking any mobility issues -- it wasn't a major issue for us. In addition, older reviews made note of the lifts, so we were able to take this into account before booking the room.
Excellent location, very cozy. Nice terrace bar with additional wrap around balcony with beautiful city views. No fitness facilities.
The reception area was tiny and there was no one to help carry our luggage up the flight of stairs. There's no bellhop. I booked 2 mos. in advance and was given a tiny corner room with a view to a construction site. The tv was on when we put our card in the electricity slot, and the screen said, "no signal". We couldn't turn it off by the remote or the power button. I went told the front desk at about 6:00pm. We arrived back to the hotel at 10pm, it was still on. I unplugged it. At 11:45pm, someone knocked on the door to fix the tv. I told them that I had unplugged it. This was too late to be making a service call. (creepy) My daughter found a large, black bug on her pillow, and when I looked under mine I did too! Ain't a Palace!
Very well situated at the junction of Gran Via and C. Alcala, a short distance to f.ex. Puerto del Sol. The room was great, breakfast is superb (bit pricey). As others have mentioned, there is no reception area to speak of (small), but the bar at the top is nice and after all you are on a city holiday. Short walking distance (2-3 min) to the metrostation Banco de Espana, and you can take the metro to/from the airport there by changing two times (at the stations Mar De Cristal and Goya). Recommended for the price. Small elevators yes, as some people has mentioned but that didn't bother us even with 2 large suitcases.
The location was great, the staff spoke english, the rooms were quite comfortable, and they had good toiletries Elevators were quite small, as was the lobby. Room lost power and had to change rooms. But they were very accommodating and it was easy to do.
Mainly the location, and the lady on reception was very helpful with giving tourist information and places to go. Asked for a couples room - I got 2 seperate beds - I also put on my booking that it was a romantic get away ....our view was basically a building site so i felt very let down. For that reason I wouldnt recommend the hotel to couples. - If the price had been lower inlcuding these reasons I would have felt more statisfied.
Location Small reception area
location, accessibility,lovely ensuite, 6ft bed, roof terrace, very pleasant staff tried to book a flamenco night, place we wanted was booked up, man at reception recommended another place a bout 5/10min walk from hotel, same was very disappointing flamenco show was good, food was awful, tables jammed together
The room decoration - as said, the classical modern feeling of it -, the large windows on one of the main streets in Madrid (perfect sound insulation), the breakfast on the terrace with a view. The bathroom fittings and cosmetic kit (exquisite fragrance choice for the shower gel, shampoo and soap). Breakfast selection was good and fresh, excellent coffee. I found the two tiny and slow elevators extremely unpractical but I understood there was little room for improvement since the initial building's structure was such.
Excellent placement, excellent breakfast, excellent view, excellent room ! I will stay in this hotel again. The reception area, too small for a 4* stars hotel-may be is provisionally, due to refurbishment.But is functional, so there is no bad points !
The location of hotel
extremely good location, right next to metro station, near placa del sol to the south and fairly close to the main park and prado museum to the north. The price was good. interior room but still noisy, AC didn't work well, no view
Big room, great localtion, low price
In the center of the city Clean modern rooms Professional staff
A nice hotel in a great location
The newly renovated rooms are every nice. When we first checked in though, we were given a room on the ground floor, right next to the office with two single beds. This room was quite crappy and old, and there was renovations going on directly outside the window. We asked for a room with one bed, and were given a much nicer room higher up and on the back side of the hotel. The older rooms are quite crappy, and I would not have stayed in that. Also, being winter, the A/C is turned off. But, it's hard to open the window, so our room was quite hot. An there was no working fan.
Very nice hotel exactly in the center of Madrid, quiet and very nice furnished, it was a pleasure to stay there!
Its central location The price of food & drinks
very good location,staff friendly,
The rooms were nice, and the hotel was very central and very clean. The staff when we booked in were not friendly, although the staff, when we checked out (different people) were very friendly. The bathroom although it was beautiful and spacious was freezing, as there was no heating in there.
Cleanliness, hotel staff and location Everything was perfect. I'll recommend to my family and friends.
The hotel is right in the middle of everything. Very helpful staff. Easy walk to sites and dining. Very affordable and convenient Nothing about this hotel that I can say bad.
A very comfortable hotel with a big room and very clean and well equipped bathroom. Excellent central location with cafes close by for breakfast.
Combination of good value, good location and good facilities
Fantastic Location! Within walking distance to everything! Very nice hotel. Would definitely stay here again.
the location, the staff were excellent,
convenience, room when the room is serviced daily the bar fridge is not replenished and the absence of diet drinks in it
Well, difficult to complain about anything. We received complimentary upgrade to a fantastic suite, the room was very comfortable, we asked for late checkout getting it without any problem, all the staff was very friendly. A special mention to "Vanessa", one of the kindest receptionist I've ever met.
Great location in walking distance to major sights. The staff was wonderful, friendly and helpful. They gave us tips on where to go and how to get there. Vanessa told us about a flamingo ballet show at a beautiful theater that we would not have found on our own and the show was spectacular. Our room was beautiful with a great up-dated bathroom and a huge shower. Very nice. Thanks to all the staff and especially Vanessa! Moreland Hills, Ohio USA
the location was great. Walking distance to many museums, shopping and many good restaurants nearby. Great, helpful staff. the bed was a little too hard.
very nice location, nice staff and very nice rooms. Absolutely perfect for a short trip with a touch of luxery! no
The hotel staff were very attentive and pleasant to deal with. We received an upgrade without requesting one. Also great location, in the middle of the city near a lot of museums and restaurants.
No room service
The rooms were large and some thought seemed to have gone into the design. Also, it was very centrally located and the staff had good English. The extra charges, especially for breakfast seemed to be steep.
Modern room decor Room air conditioning not very effective (ie not cool enough)
fantastic location, walked to everything! Very modern hotel. Staff was helpful, room was clean and modern. Breakfast was poor, no swimming pool.
We loved the location and the staff was very helpful
We loved this hotel. The location is convenient and quiet, and the staff are very friendly and helpful. Our room was spacious and, like the rest of the hotel, tastefully appointed, in modern style. Really, a first-rate hotel - we'll definitely choose the Vincci Centrum for future visits to Madrid.
Located centrally with nice clean reasonably sized rooms. The street it is on is a little less nice than some of the other hotels in the chain but this no doubt contributes to its reduced price. Highly recommended overall as long as a glamorous hotel facade on a beautiful street is not one of your criteria of selection.
very nice hotel, well appointed and reasonable size room, walking distance to the Prado, Plaza del Sol, etc. breakfast was good, dining area very nice but quite pricey vs. the cost of the same food anywhere else nearby
Very well located and very comfortable. Had everything I needed for my buisiness trip.
Comfort and cleanliness of rooms and hotel in general. The location was perfect for my requirements No
No Fitness Center, even though it was marked as having one
very good location. Room size and layout better than other Madrid hotels I've tried but.... Free wifi works intermittently or not at all makingit impossible for business. I had to go to Starbucks over the road. The shower was impossible to work without instructions. Why don't they leave instructions next to the shower. The next day there was no hot water ! Such a basic thing to get right. Clearly no interior designer in the reception area with a mix styles looking very odd.
Staff not very helpful.
Lo mejor del hotel es la ubicacion que te deja cerca de la mayoria de las atracciones de la ciudad Las habiaciones pequeñas
our room was perfect.also hotel staff was so kind and hospitable. no
Friendliness of staff who gladly provided ice for my wife's broken hand
A decent business hotel with clean, comfortable rooms with large windows, good bathroom, excellent location, helpful staff - nothing fancy, but good value for money
good location-- convenient to center of city first night they put us in "room 107"-- next to the dining room and across from the kitchen. after 630am it was impossible to sleep!
Clean modern facilities, location
It was frankly a disapointing experience. Nothing I really liked at the hotel except for the location. Nothing worked at the hotel, the rooms were small and the bathroom flooded. They say they have internetaccess all over the hotel, but that didn't work either...
The room was very nice and the location was great. The bathroom door looks nice but doesn't work. when "closed" there is a 1cm gap all around the door.